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Marks and Spencer Management & Operations - Doc

   

Added on  2020-10-22

13 Pages4416 Words372 Views
Management & Operations

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Compare the different roles and characteristics of a leader and a manager...........................1TASK 2............................................................................................................................................3P2 How the role of a leader and the function of a manager apply in different situationalcontexts.......................................................................................................................................3P3 Different theories and models of approach, including situational leadership, Systemleadership and contingency.........................................................................................................5TASK 3............................................................................................................................................7P4 Key approaches to operations management and the role that leaders and managers play....7P5 Importance and value of operations management in achieving business objectives............8TASK 4............................................................................................................................................9P6 Factors within the business environment that impact upon operational management anddecision-making by Leaders and managers................................................................................9CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11

INTRODUCTIONManagement and operations refer to the business practices which create the high levelefficiency within the business organization. Mainly, it is an effective process of designing andcontrolling entire business activities with the aim of attaining set goals and objectives. Alongwith this, it is related with converting raw material into goods and services for maximizingoverall profitability level of the company (Chiarini and Vagnoni, 2015). Current report is basedon Marks and Spencer, which deal in retail industry and offer luxurious clothing, accessories,home products and many more to customers for increasing their profitability level at marketplace. Role of leader and function of manager is discussed in this report. Along with this,management theories and approaches of operation management is also mentioned here. At lastimportance and value of operations management are discussed which help in attaining setbusiness objectives. TASK 1P1 Compare the different roles and characteristics of a leader and a managerMarks and Spencer is a retail organization which offer house hold products, clothing, andmany more goods to large number of customers. Along with this, it was established by MichaelMarks and Thomas Spencer in 1884. It has approx 84,939 workers and 979 stores in variouscountries. The main purpose of this company is to serve quality products and services to itscustomers for attaining their satisfaction level. In addition of this, company also follow flatterorganizational structure for executing their business activities. With the help of flattermanagement structure, information is effectively transferred in workers. It contributes inattaining positive outcomes in appropriate manner. Leader:An individual who lead and command to their follow is called leader. They havedesignation to monitoring and directing the workers within the business organization (Saucedo-Martínez And et. al., 2017). Along with this, they also have power to take decision and lead teammembers with the aim of making them able to attain set goals and objectives. Manager:A person who manage all the operation activities that performed with the aim of attainingset goals is known by manager. Mainly, they responsible for controlling and organising1

organization and group of staff members for attaining predetermined target. In context of Marksand Spencer, various manager like project manager, departmental and line manger head entirebusiness activities (Fernie and Sparks, 2014). In this, all these are responsible for makingdecision and guiding team members for attaining set goals and objectives in appropriate timeframe. Difference between leader and manager:BasisManager LeaderMeaningA manager is a person who areresponsible for organizingplanning and directing entireactivities of the company. A leader is a person who leadand guide their subordinatesfor attaining specific goals andobjectives. FunctionsManager perform variousfunction in Marks and Spencerlike, planning, organizing,controlling and many more. In Marks and Spencer leaderinfluence and motivate theirworkers to perform well. Aim The main aim of manager is toattain required results inappropriate time frame.In Marks and Spencer the mainaim of leader is to growth anddevelopment of thesubordinates. FocusThe main focus of manager onentire process and proceduresof the company.In this, the main focus ofleader to influencing teammembers for attaining success.Role of manager: Manager play vital and specific role in executing as well as performing business activitiesfor attaining set goals and target. In context of Marks and Spencer, there are some major role ofmanager:Provide training to new employees: It important for manager to conduct trainingprograms for their new workers to enhance their productivity level (Hitt, Xu and Carnes,2016). In context of Marks and Spencer, manager conduct induction program to their newworkers to increase their skills and knowledge towards the job activities. 2

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