Similarities & Differences Between Leadership and Manager

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
a) Differences and similarities between a leader and manager considering their roles and
characteristics.........................................................................................................................3
M1 Difference between role of leader and function of manager............................................5
b) The function of manager according to Fayol and haw manager in your organisation
performs these functions using various examples..................................................................5
c) Situational leadership, system leadership and contingency leadership using various
scenarios in your organisation................................................................................................7
M2 Strength and weakness of various approaches.................................................................8
D1 Critical evaluation of how well various leadership styles are effective...........................9
TASK 2 (LO3 & LO4).....................................................................................................................9
1.Explain different approaches to operations management and identifying what is used in your
store........................................................................................................................................9
M3 Technique of improving efficiency of operational management...................................10
2. Explain what makes your role as a store manager a classic example of an operations
manager................................................................................................................................11
3. Explain the importance of operations management in your store....................................12
4 & D2 Identify and assess the key outside factors that can have an effect on the operations
management four your organisation.....................................................................................12
5. Haw are these factors impact upon your decision making as a store manager?...............14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Operations management related to planning and organising the production and
manufacturing function of an organisation. It is concerned for changing raw material into
products and services in a efficient way by quality control and material handling that can help in
increasing profitability of company. This report is based on marks & Spencer, a multinational
company listed in London stock exchange (Arnason, 2012). It deals in selling clothing, home
products and luxury food products to its target customers. This project focuses on role of
managers and leaders in different situations and operation management, different approaches and
theories of leadership, importance of operation management in attaining goals of organisation. It
also includes factors that can have impact on decision making and management by leaders and
managers and how leaders can make improvement in efficiency for achieving objectives.
TASK 1 (LO 1 & LO2)
a) Differences and similarities between a leader and manager considering their roles and
characteristics.
Companies introduction -Marks and Spencer is public limited company in the field of
retail business whose headquarter is situated at the city of Westminster, London. It was
established in 1984 by two people named as Michael Marks and Thomas Spencer. The company
is specialised in selling of different types of cloth, home related products and some luxury food
item also. The companies work is also recognisable as they also do lot of charity works by
selling a huge range of clothes for women suffering from the cancer for number of years.
Company uses flat organisation structure.
Leader is an individual or a person who can influence number of people so that they can
achieve the target or objective in a particular time. A leader tries to influence the behaviour of
employee by many ways which can motivate and guide employee to make work in progress
towards the goal (Baldwin and et. al., 2010).
According to Schein“ Leadership has the ability to step outside the culture to start
evolutionary change processes that are more adaptive”.
Leadership is a function of knowing yourself, having a vision that is well communicated,
building trust among colleagues, and taking effective action to realize your own leadership
potential. (Proof Warren Bennis)

Successful leaders see the opportunities in every difficulty rather than the difficulty in every
opportunity." --Reed Markham
Manager-A manager is an individual who is responsible for creating certain task for the
workers and also in-charge of controlling the work in an effective manner
A manager is a person who is responsible to handle the process of administration of the
running organisation there are different duties of manger which varies according to task which
are as follows recruitment, training, supervising etc.
Managers are there to get results by ensuring that their function, unit or department operates
effectively. They manage people and their other resources, finance, facilities, knowledge,
information, time and themselves. They are accountable for attaining goals, having been given
authority over those working in their unit or department. (Drucker 1995).
A manager is an expert in his or her field and is a support system for employees.
Managers work within a business and work together as a team to achieve company goals. A
manager is not a person who does a million things at once while employees take a back seat. It is
vital for managers to delegate responsibilities to employees and assist them if they need help.
Characteristics Mangers Leaders
Traits Managers can manage the
performance of the individual
in the present time. People
work for them.
Leaders have quality that they
can look for the future
possibility in business and
people follow them.
Roles and responsibilities A manager is responsible for
looking every aspect in an
organisation.
A leader is person who
provides the counselling and
direction to worker under it.
Authority and power Managers have authority and
power to hire the candidate
and can also fire the particular
who is not effective for the
organisation.
A leader have a power to refer
a particular candidate and has
authority to acts as expert in
special cases.