Management and Operations: Roles and Approaches in Boots Plc

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Definition and comparison of leader and manager................................................................1
TASK 2............................................................................................................................................3
P2. Examination of examples related to how leaders' role and managerial function are applied
in distinct context of organisational circumstances.....................................................................3
P3. Applying distinct theories......................................................................................................4
TASK 3............................................................................................................................................6
P4. Explaining operations management approaches and roles that are played by organisational
managers and leaders...................................................................................................................6
P5. Explaining importance together with values of operations management..............................7
TASK 4............................................................................................................................................8
P6. Assessing factors in environment of business which impacts managing operations and
decision making...........................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES................................................................................................................................1

INTRODUCTION
The concept of operations management is said to a business function that ensures use of
material, labour, technology and others in best effective manner to maximise output. It is
responsible to create goods and services that targetted population wants. It serves as engine room
of enterprise to survive and sustain in dynamic marketplace. To gain knowledge of management
and operations, chosen company is Boots Plc which is leading beauty together with heath retailer
that have around 2500 stores to assist customers to look as well as feel better than they have ever
thought possible (Boots Plc, 2020). It was founded in 1849 through John Boot and its
headquarters are established at Beeston, UK.
The present report includes discussion of differences between manager and leader,
examples about the ways leaders apply roles and managers executes functions in distinct
situations. Further, certain theories of approaches are applied along with key operations
management approaches. At last, it assesses various factors that have potentials to impact
decision making along with managing operations.
TASK 1
P1. Definition and comparison of leader and manager
Definition of leader
A leader is someone who makes people work and achieve the desired goal of an
organisation (Anand and Gray, 2017). Leader is responsible for keeping people united towards
the work and have connection with people to be successful in achievement of goals. In Boots Plc,
leaders mainly have focuses on development of teams strength and improve their weaknesses.
Here leader is also identifies team goals and accordingly evaluated team progress.
Definition of manager
A manager is a person who has expertise in his or her field and a support system for
employees working in a company. Managers are present at all departments of an organisation to
manage the people according to their projects and tasks (Babich and Hilary, 2020). In Boots Plc,
a manager mainly focuses on training and development of people working at different
departments and sets the goals which are aligned with organisational objective.
Basis Leader Manager
1

Roles The following are the roles of a
leader of the company mentioned
above-
 Decision maker- It has been
observed that leader in Boots
Plc has been decisive and
made hard choices when it
came at choosing one option.
 Listener- Its has always
been thought by leaders that
they need to be the talker of
a team, while the leaders in
the retailing store talks less
and asks the employees,
listen to them and observe
their performance more
(Bharara, Sabitha and
Bansal, 2017).
In Boots Plc the following roles
have been examined-
 Liaison- A manager
coordinates with all the
activities of his subordinates
in Boots Plc for which he
interacts with managers who
are outside the company.
 Resource Allocator- In
Boot Plc most important
resource which mangers
allocates is their time to
subordinates for which time
scheduling for completion of
operations is done.
Characteristics The characteristics which a leader
has in Boots Plc are as follows-
 Communicator- The
leaders here communicates
with the employees in
different ways or the way in
which the communication is
effective for all employees.
 Influencer- A leader in the
company influences through
logical, emotional or
Characteristics of managers in Boots
Plc are as follows-
 Time Management-
Managers prioritize their
work in Boot Plc, with the
main objective of
communicating with their
employees and
accomplishing goals on time.
 Confident Person-
Managers are effective in
2