Annotated Bibliography on Use of Social Media in Workplace Communication

MANAGEMENT
BUSINESS COMMUNICATION

ANNOTATED BIBLIOGRAPHY 1
Introduction
With the increased globalisation, the organisations are largely dependent on the use of
information and communication technologies in varied business functions and operations.
The objective of the work is to locate a range of reliable sources in order to address the
contemporary business issue on the lines of globalisation, management and communication
that is the “Use of the social media in the communication at the workplace."

ANNOTATED BIBLIOGRAPHY 2
Source 1
Leonardi, P. M. (2017). The social media revolution: Sharing and learning in the age of leaky
knowledge. Information and Organization, 27(1), 47-59.
The author collected the data from a financial services firm in order to assess the
significance of social media usage by the employees in a modern organisation. The author
highlights the differences in modern communication in the entity which involves less time,
wide audience coverage, and does not require the managers to be physically present. In
addition, the author highlights how social media is becoming the means of the motivation of
employees and timely communication among the various groups in the entity. The author has
been conducting researches in the field of implementation of technologies in order to improve
the organisational networks. This work of the author is chiefly focussed on the information
sharing using the social media and potential leakages that can take place in the process. The
article will aid in gaining a better insight into the technological implications in globalised
organisations.
Source 2
Treem, J. & Leonardi, P. (2013). Social Media Use in Organizations: Exploring the
Affordances of Visibility, Editability, Persistence, and Association. Annals Of The
International Communication Association, 36(1), 143-189. doi:
10.1080/23808985.2013.11679130
In this work, the author Leonardi had collaborated with researcher and author Jeffery
Tream who has been working in the same field of integration of organisation and technology.
Tream is primarily focussed on the studies of the communication and the investigation of the
issues such as the social media in the organisational contexts. The work describes the four
various kinds of affordances namely, visibility, edit ability, association and persistence that

ANNOTATED BIBLIOGRAPHY 3
are gained from the usage of social media in an entity. The article states the three ways in
which the communication reforms the organisational functions are the sharing of information,
building the relationships, and facilitating socialization. The article is based on the
comprehensive theoretical review of the topic enabling the readers to get an insight into the
topic from scratch. The article would aid in the understanding of the different perspectives as
accorded into various works, presented in the review.
Source 3
Leonardi, P. M., Huysman, M., & Steinfield, C. (2013). Enterprise social media: Definition,
history, and prospects for the study of social technologies in organizations. Journal of
Computer-Mediated Communication, 19(1), 1-19.
Leonardi further collaborates with Marleen Huysman and Charles Steinfield whose
works are equally notable in the area of media, information, digital innovation, work and
organising. These are important concepts in the working of the modern globalised enterprise.
The paper is useful and different as it sheds light on the historical features of communication
channels in the corporate world and the future outlook of the same. The work highlights the
significance of the “echo chamber” or the “leaky pipe” in the social media communication
channels where the information shared in an entity can reach to the unintended audience and
can be further misused. In addition, the work also highlights the barriers in communication
that may lead to communication failures. The article states that there is necessity and wide
scope for further research and the improvements to be implemented in the entities for the
overall management.