Role of Leader and Manager in Mark & Spencer's Organization

Management
&
Organization

Introduction
Manager is a person who manages whole operational work and large team of an
organization. There are different role of a leader and manager. They play the role in different
situation according to required. In order to understanding of leader and manager, there are
different theories and model of approach. In the company most and important role is manager
and leader, which are working and handle a team of numbers of employees. A manager lead a
team with accomplishes the work and provide motivational factors to their team. An organization
environment based on a leader, who fulfills the requirement of the company (Clements-Croome,
2004). Its impact on business environment and operational management. The company we have
chosen here is Mark & Spencer’s. Mark & Spencer’s is a multinational firm working in retail &
clothing sector. In this report we will discuss all the roles & responsibilities of a manager at
Mark & Spencer’s. Also, we will discuss various theories & models of approaches leadership &
role of leaders or managers at Mark & Spencer’s.
P1 Definition of leader and manager in Marks and Spencer’s organization
A manager is a person who manages the entire operational work and a large team, which
can be two people or more than that. A leader is a person who lead a team with involvement and
manage the entire team in professional way .Leader are that person who able to taking a risk but
managers are that people who control the risk and manage the all team. Both are the valuable for
the companies and there are different roles of the leader and managers (White, 2016).
Comparison between leader and manager –
 Leaders build relationship and manager build system and process – Leader focus on
stakeholder, who Can able to give what they want. They know who their stakeholder are
and spend lot of their time them. They build loyalty and trust by delivering on their
promise. Manager focus on the structure necessary to set and achieve goals. They focus
on entire business and system are in place to attain desired outcomes in the spencers
organisation
 Leader create fan managers create employees – Leaders spend their almost time with
people or stakeholder and the able to build trust and loyalty of their people and through

these all thing that all people become fans of the Leader. Manager has lot off operational
work and also they want to build up of employees , that why they make employee in the
system.
 Leader take risk, managers control risk – Leaders are willing to try new things even if
they may fail sometime. They know that failure is a first step of success. Manager work
in less risk, so they avoid and control problems rather than embracing them.
Roles of a leader and manager –
 Leaders are change the agents , managers maintain the status quo.
 Leader create a vision, managers create a goal in the spencers organisation
 Managers making plan or strategy, set goals and operation plans, leaders provide
direction to their team.
 Leaders motivate to their team, managers organize and coordinate the team (Mill,
2007).
Characteristics of leader and manager –
 Leader are unique, managers are copy.
 Leaders are in it for long haul, managers think short term.
 Leaders grow personally, managers rely on, proven skills.
 Leader has capability of lead and build trust and loyalty, managers build employee
and system.
 Managers coordinate their team in professional way and leader fulfil the requirement
of their customers and people.

 Leader manage the entire work for achieve the target and satisfy their stakeholder
and people or customers, managers manage the entire work for achieve company’s
goals and meet the target with motivate their employee and build the team.
 Leader build relationship, managers build system and process.
 In any of the organization leader’s and manager’s role is the most effective toward
work.
 Company need the best leaders and managers for accomplish their target.
 Manager’s importance is in company and Leader Company is in market, where they
provide their services and build the trust and loyalty.
 Command the People under them by giving instruction and managing change
encouraging change and driving change.
 Managing activities are resources on time, to budget and meeting quality required
and Control activities and people by measuring and correcting them to enable
performance to fit the plans in Mark & Spencer’s organization
P2: Role of a leader and function of a manager in different situation –
In order to achieve the goal, there are providing role and functions to the leader and
managers. There are different types of roles for a leader which required by company.
Leaders create a vision for achievement and managers create goals as required by
organization. Both are deferent from one another, but role of both are very important in the
industry. Leaders paint a picture of what they sees as possible and inspire their people in
turning that vision into realty. Managers focus on setting and achieving goals (Kim, Kim Roy
Moon, 2003). They control circumstances to reach or exceed their objectives of Mark &
Spencer’s organization.