Managing Hospitality: Styles & Leadership

This assignment delves into the intricacies of management styles in hospitality, focusing on autocratic, democratic, and laissez-faire approaches. It emphasizes the importance of key leadership skills such as effective communication (verbal, written, non-verbal), honesty, flexibility, and their application to managing organizational culture and motivating teams to achieve goals.

Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1: Different management styles...............................................................................................1
1.2 : Leadership Characteristics..................................................................................................3
1.3 Communication process.......................................................................................................4
1.4 Organizational culture...........................................................................................................4
Task 2...............................................................................................................................................5
2.1 Own management skills performance...................................................................................5
2.2 SWOT...................................................................................................................................5
2.3 SMART model .....................................................................................................................6
Task 3...............................................................................................................................................6
3.1 Motivate................................................................................................................................6
3.2 Managerial decision..............................................................................................................6
Task 4...............................................................................................................................................7
4.1 Managerial and personal skills will support career development ........................................7
4.2 Produce a career development plan.......................................................................................7
Conclusion ......................................................................................................................................8

INTRODUCTION
Management is primary function of an organization. An organization to get people work
together of desired goal and objectives. Management process including Planning, Organizing,
Staffing, Directing and controlling. Its responsibility and control of a organisation. An
organization manager many roles and their style of management will depend in various situation.
Management style is the way of making decision. To employees has a unique style every
management. Discussion of leadership characteristics. All leaders are particular management
style of a leadership. Communication management process every time formal communication. In
leadership is most difficult challenges changing an organization culture.
TASK 1
1.1: Different management styles
Management is the common platform of getting employee together. Management style is
handling the employees every leaders has a unique style. In the workplace the various way
subordinates with dealing is called as management style (Schermerhorn, Davidson, Poole, Woods
Simon and McBarron 2014). Is the effect of the employee's nature and mindset is the working of
management style.
1. Autocratic style of working – Autocratic style in overall decision individual control.
Managers is clear direction of give employees and under this management style
employees give more freedom. It is a long term direction of the team. Autocratic style in
mangers is over the group is involves absolute, authoritarian control. Is a leadership of
the management in work area over all control.
Advantages: The advantages of autocratic leadership style is the help of the making and
quick decision of organization. Are they style there is decision no delay in time to situation.
Leaders proves is needed to quick decision to be advantages for the organization. Leadership
style is complete control group and team member of the organization. It gives strong motivation
and satisfaction to the leader and the style is needed great speed of this style yield positive
outcome. Its advantages of the leadership to make almost all the decision and the group members
decision and important task rarely trusted.
Disadvantages: Autocratic style of leadership is disadvantages is the not informed that
the subordinate they are asked to particular task. It is forced to follow the direction given by the
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leader the direction may not proper one. The employees feelings helplessness and frustration.
The creative ideas of subordinate are not utilized.
2. Democratic style of working – Demo leadership style is the leading people that is found
theory of human resources and participative management. An organization involves the
power and authority in decision making employees and managers to provide employee
involvement. To manage the leadership attempts such as self determine, equal
participation, democratic principal and deliberation. Is the process of decision making is
leadership power provide employees involvement between managers and employees.
The power that in particular activities on a person to engage to be authoritative.
Advantages : Democratic style of working is the almost every business is generally last
for very long is ensuring that continuous basis. In every organization will be maintained
engaging team member, process of effective and the leaders encourage each other to work well.
Small and large democratic style in working is important every organization. Leadership use this
style of leaders typically complex solving problems. This style advantages is created
environment to promote and the team member encouraging innovation. Under this style is to
builds strong teams and team members supportive and strong is taken into consideration taken is
everyone opinions.
Disadvantages : Democratic style of working is time consuming of an organization its
bad for issue or urgent projects. It is disadvantages of the process of decision making under the
leadership is takes long to process decision. Disadvantages of democratic leadership style is
tends to become apologetic and seem to be uncertain.
3. Laissez-faire style of working – Laissez-faire the word derived from the French and it
stands for leave alone. Laissez-faire leadership as known as Delegation leadership. It is
allowing the team member to make decisions the day to day. The laissez-faire style is
confident and motivated, capable well the employees the team member. Its allow the
group member to make the decisions of leadership style (Tavitiyaman Weerakit and Ryan
2014). The leadership style have found the researches group member that leads to the
lowest productivity. A laissez-faire style also certain setting and situations the most
appropriate and the helpful the leadership style for understand the own strengths and
weakness.
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Advantages: Laissez-faire style is the advantages its related to the environment so it
creates subordinate their own decisions to take control. The style of the leadership is help the
ability create environment a more creative and motivating. The hands of subordinate
The power of decision making and process and is able to focus on achieving adjectives. In this
leadership style to choose the set objectives and use the methods and process that best. The
workload as future motivation to freely approach and increased responsibility. Laissez-faire style
is the beneficial of subordinate it means the sense of satisfaction. Its able to the skill set the
showcase. In leadership style is empowerment of team member, engaging and connection.
Disadvantage: Laissez-faire leaders is the disadvantage in situations no idea when group
member they need to complete task and make decisions is the lack of the knowledge and
experience. This style leadership is poor job performance to negative outcome and the group
satisfaction is less. Its style leads to some situations the group is poor defined and the uninvolved
with the group. The employees feel less motivated and the result is the performance can not
improve.
1.2 : Leadership Characteristics
Leadership tend break things the characteristics of leadership to make handle the easier
big concepts.
1. Honesty – Honesty is the important ingredients to make a good leader. It is the most
valuable and valued quality leadership of trust and inspiration. The challenges in
leadership is not honest. Is allows better assessment and growth (Laureani and Antony
2017). Leader is an effective ethical is also honest and loyal is particular important
because the followers leaders trust honest and dependable.
2. Flexibility - Flexible leaders is ability of the situations to change their plans. In the same
situation demands is not same but the leaders being flexible to new ideas and the increase
the likelihood they will find the best possible. The market was rapid change is important
increase flexibility than an economic and social environment.
3. Communication skills – Its succeed if impossible without having strong communicate
skills. The leaders will be clear communicate to inspire other people. A corporate culture
as a role models that is required for the openness.
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1.3 Communication process
Communication processes Explanation and Example
Verbal
Is the oral communication the message transmitted the
spoken words. Example is verbal communication in
meetings, presentation and lecture and workshops.
Written
Is the process of messaging in writing through the written
symbols. Example is Email, internet website, telegram etc.
Non-verbal Its tells a speaker and the listening and without the use of
oral and written language. Example is Eyes and facial
expression, hand gestures and body language.
State And Explain Three (3) Barriers To Effective Communication
1).
Physical barriers is the effective communication with poor using during
communication is background noise, poor lighting and temperatures. Physical barrier is
the effective communication in the workplace.
2).
Language barriers is diversified culture working people is different languages in
workplace is difficulty understand each other and they are different generation is
different regions of the same country.
3).
Attitudes barriers is the barriers of the like anger or sadness is also being extremely
nervous is right to make communication less than effective. Is also known as emotional
noise.
1.4 Organizational culture
Organizational culture is every organization is unique personality like Hilton hotel is
different personality this is unique personality its culture. Culture includes a Hilton hotel
expectations, experience, values and philosophy guide member behavior. Hotel mangers changes
its operations and services depending on demographic on the effect of the of organization
culture. Hilton hotel knowledge ti improve the business performance. The impact of the hotel in
changes the services is demographic factor such as of the hotel industry, size of the hotel. Factors
affecting the organization culture and the economic factors affect the employee direction and
culture in workplace (Mundy Sigman, Ungerer and Sherman 1986). Economic culture is the
organization of the impact of political effect on the changes of a service. The factor directly
infuses the organizational culture. Legislative factors in Hilton hotel the power of the
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performance that such power as making laws, taxes. Legislative factors is the authority of the
make maws and political is a governing action.
Task 2
2.1 Own management skills performance
Skill Your practical example and performance level
Management skills, 1. Personal involved is responsibility for developing those
objectives. Understand that resources are developed time
tables, the task and areas of responsibility.
2. In skill in the organization is set the clear goals and
better performance expectations.
Leadership skills, 1. Own the management is been clear about the
expectations for achievement of goals and objectives. The
innovation solutions and they help the team
2. In the management in workplace create an environment
acknowledging and sharing success of the creation of an
environment.
Interpersonal and, 1. Management skills performance in the workplace
helping others.
2. In thinking positive in work of the front is stressful and
affecting the mood is brought the positive in the
workplace.
Communication skills 1. An attending of the meeting a slew in the office.
2. Much needed banter with the office colleagues final
share some they way back home.
2.2 SWOT
Strengths- Hotel manager in the Hilton hotel is
the strength of the good listener and
understanding the need of the guests. The
teamwork is probably is the biggest strengths
and responsibility of the job.
Opportunities – Hilton Hotel give me to this
opportunities of the manager post the useful
approach to match the strengths and to take
advantage of the opportunities. Developing
emerging technology to see the potentials of
the hotels.
Weaknesses – Mangers is inability to make Threats – Mangers face the hotel establishment
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decision is making critical decision in
workplace. Is need communicate skills is better
in hotel management so that poor
communication skills is misunderstanding and
missed deadlines in the workplace.
Weaknesses of poor time management and
poor team building skills.
more robust hospitality and cheaper services to
threat the manager is the primary threats of the
hotel management. Unfavorable interest rate
and income is low disposable.
2.3 SMART model
SMART is the use of guide the goal settings. The goals are clear reachable. SWOT
analysis the weakness of the communication skill is to weak in the hotel management so that
SMART model in time management to improve the management skills. Specific in
communication skills is the clear and specific the goal the wont able the focus and efforts
motivated to achieve it (Hill and Westbrook 1997). Measurable is important to have the goals so
that the progressive and motivated helps the stay focused. Achievable is the weakness the
realistic and attainable is stretch the ability is remained possible. The next step is relevant that
the matters In communication skills is also aligns that other relevant is need to support. Time-
bound is need the target date decide the better communication skills development is deadline the
focus to work everyday task taking the long terms goals.
Task 3
3.1 Motivate
Hotel management in the economic down so that operation mangers to motivate the team
to achieve that objectives so that motivated that the member of the team is opportunities for self
development is learned new skills. The team member encourage the happy employees the
positive member of the team. Support new ideas of the team member and give them the
challenging task. Is loss motivation is put their maximum efforts of the work so that each give an
opportunity to grow that the devotion and work hard.
3.2 Managerial decision
Manger decision the support achievement the agreed goals and objectives to making
recommendations to the company. Managerial decision improvement the set of the own skills to
manage the company personal and professional objectives. The decision involves like leadership
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style and employees training and development, social development is the impact of the
environmental. Provide to employees the guidance and direction and the employees motivated
and inspire and the help of the organization evaluate and control performance so that support that
achieving the goals and objectives.
Task 4
4.1 Managerial and personal skills will support career development
Managerial skills this knowledge and ability learned in the individual in a managerial
position. Personal skills allows the communication efficiency and mange themselves and self
express. Is that the natural talents and develop of our experience so that own personal skills is
very useful the personal ad professional lives. Both are skill are support each side that career
development (Gammie Gammie and Cargil 2002). In career development the improving the
personal skills is support of the career so that improve self awareness, self knowledge and
learning new ones. Is the help of advance in career including coursework is form of the former
learning is development of the education, observation and help the employees in workplace.
4.2 Produce a career development plan
Existing skills Target proficiency Way to improve Time period
Communication skills A skill's development to
the strong connection
have communication
effectively.
Its way to improve
the strong
communication is
listened and thing
before speak.
2-3 weeks
Team management skills The team leader is
managing team well. Is
that target is team to
developing and
motivating people.
Its ways improve
is hire the right
people and know
the team member
and promote
sharing.
3-4 weeks
Leadership skills Its way the leadership Improve the 2-4 weeks
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skill is more
responsibility of the
employees. Its important
learn the work is might
work better.
leadership skills
and motivated and
developing the
potential team.
Conclusion
Management is the primary function of the any organization. The study is management
style Autocratic style of the management overall decision individual control and know that the
advantage and disadvantage of the style and also discuss the Democratic style and Laissez-faire
style. Leadership skills communication skills, honesty and flexibility of the management, the
mange of the organization of the hospitality effective leadership characteristics. Management
communication of the verbal, written and non-verbal the barriers of the effective communicate.
In hotel management of the organizational culture depending on the demographic, economic and
legislative factors. Own the management skills and SWOT analysis and study of motivate a team
to achieve goals or objectives.
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REFERENCES
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Hill, T. and Westbrook, R., 1997. SWOT analysis: it's time for a product recall. Long range
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Gammie, B., Gammie, E. and Cargill, E., 2002. Personal skills development in the accounting
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