Systematic Work Performance in Business
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This assignment delves into the importance of systematic work performance in achieving business efficiency. It requires a SWOT analysis of an individual's ability to contribute effectively in a business setting. The focus lies on innovative ideas and outcomes derived from objective-based development aimed at enhancing systematic work performance. Furthermore, it explores new programs designed to boost systematic work performance within the business environment, emphasizing innovation and development strategies.
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Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Different management styles.................................................................................................1
1.2 Leadership characteristics.....................................................................................................1
1.3 Evaluate communication process..........................................................................................2
1.4 Organisational culture and change in the selected business..................................................3
TASK 2............................................................................................................................................3
2.1 Management skills performances..........................................................................................3
2.2 Personal strength, weakness, opportunities and threats........................................................3
2.3 SMART objectives................................................................................................................4
TASK 3............................................................................................................................................5
3.1 Lead and motivate to achieve team goals.............................................................................5
3.2 Managerial decisions to support and accomplish agreed goals............................................5
TASK 4............................................................................................................................................6
4.1 Explain how own managerial and personal skills will support career development............6
4.2 Review career and personal development needs, current performance and future needs to
produce development plan..........................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Different management styles.................................................................................................1
1.2 Leadership characteristics.....................................................................................................1
1.3 Evaluate communication process..........................................................................................2
1.4 Organisational culture and change in the selected business..................................................3
TASK 2............................................................................................................................................3
2.1 Management skills performances..........................................................................................3
2.2 Personal strength, weakness, opportunities and threats........................................................3
2.3 SMART objectives................................................................................................................4
TASK 3............................................................................................................................................5
3.1 Lead and motivate to achieve team goals.............................................................................5
3.2 Managerial decisions to support and accomplish agreed goals............................................5
TASK 4............................................................................................................................................6
4.1 Explain how own managerial and personal skills will support career development............6
4.2 Review career and personal development needs, current performance and future needs to
produce development plan..........................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
INTRODUCTION
Management is the important concept that helps to target several people in systematic
manner. In this aspect, different activities and tasks have been promoted to make program and
increases creativity at workplace (Schermerhorn, Davidson and McBarron, 2014). In order to
focus on the present report, it covers different management styles. Furthermore, it includes
leadership characteristics to develop systematic work program.
TASK 1
1.1 Different management styles
In the business, there are several kinds of management styles adopted to make proper study
and development program as well. Following are comparison of the different management styles:
ï‚· Autocratic: This style is also known as the strict management activity (Monczka,
Handfield and Patterson, 2015). As per the choice of certain extreme environment,
workers increases creativity to make facilities and growth. It also develops substantial
planning, communication and oversight costs.
ï‚· Democratic: As compare to autocratic, in the democratic employees take part to
accomplish their desired results and outcomes in systematic manner. Therefore, all
members are taking part as the participative role in the decision-making process (Tile,
Helfet and Kellam, 2015).
ï‚· Laissez-faire: On the other hand, Laissez-faire style considered as the economic system
in which transaction between private parties considered. In this way, parties of the
business able to take their decisions freely without any interference. Further, this style
also helps to make innovative results in the business through implement creative results
at workplace. In order to focus on the systematic work performance, all employees need
to be kept free so that aims and objectives will be attain in this aspect for positive results
and outcomes (Monczka, Handfield and Patterson, 2015).
1.2 Leadership characteristics
In respect to develop systematic work performance, leadership includes different types of
characteristics. In this way, following are certain characteristics determines:
1
Management is the important concept that helps to target several people in systematic
manner. In this aspect, different activities and tasks have been promoted to make program and
increases creativity at workplace (Schermerhorn, Davidson and McBarron, 2014). In order to
focus on the present report, it covers different management styles. Furthermore, it includes
leadership characteristics to develop systematic work program.
TASK 1
1.1 Different management styles
In the business, there are several kinds of management styles adopted to make proper study
and development program as well. Following are comparison of the different management styles:
ï‚· Autocratic: This style is also known as the strict management activity (Monczka,
Handfield and Patterson, 2015). As per the choice of certain extreme environment,
workers increases creativity to make facilities and growth. It also develops substantial
planning, communication and oversight costs.
ï‚· Democratic: As compare to autocratic, in the democratic employees take part to
accomplish their desired results and outcomes in systematic manner. Therefore, all
members are taking part as the participative role in the decision-making process (Tile,
Helfet and Kellam, 2015).
ï‚· Laissez-faire: On the other hand, Laissez-faire style considered as the economic system
in which transaction between private parties considered. In this way, parties of the
business able to take their decisions freely without any interference. Further, this style
also helps to make innovative results in the business through implement creative results
at workplace. In order to focus on the systematic work performance, all employees need
to be kept free so that aims and objectives will be attain in this aspect for positive results
and outcomes (Monczka, Handfield and Patterson, 2015).
1.2 Leadership characteristics
In respect to develop systematic work performance, leadership includes different types of
characteristics. In this way, following are certain characteristics determines:
1
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ï‚· Honesty: It is the supreme quality of each leader. If any person pursue this quality, they
are able to make systematic work performance in the business. In this regard, proper
qualities helps to make innovations and positive results at workplace.ï‚· Communication skills: Further, leader also need to make clear communication with
systematic vision. In this consideration, it is important to whole team to set strategy and
accomplish their desired goals. If leaders has no good communication, they are unable to
make themselves perfect person in the business (Tile, Helfet and Kellam, 2015).
ï‚· Creativity skills: In this aspect leaders need to ascertain creativity in the operations and
functions. In this way, they are able to attract several candidates at workplace with
innovation and unique characteristics. Beside this, if they want to get ahead from today's
competition it is essential to look creative and innovative aspects at same time (Cooke,
Welch and Nichols, 2016).
1.3 Evaluate communication process
Communication processes Explanation and Example
Verbal
In this process, all members of the business communicate with
face to face, telephone, radio and other consideration in the
enterprise. For example, face to face, telephone, etc.
Written
In the written communication, communication made in written
style that assists to make systematic work performances. For
example, letters, email, etc. (Tile, Helfet and Kellam, 2015).
Non-verbal In the non-verbal communication, there are different programs
considered such as body language, gestures, etc.
State And Explain Three (3) Barriers To Effective Communication
Emotional barriers
Use of the jargon
2
are able to make systematic work performance in the business. In this regard, proper
qualities helps to make innovations and positive results at workplace.ï‚· Communication skills: Further, leader also need to make clear communication with
systematic vision. In this consideration, it is important to whole team to set strategy and
accomplish their desired goals. If leaders has no good communication, they are unable to
make themselves perfect person in the business (Tile, Helfet and Kellam, 2015).
ï‚· Creativity skills: In this aspect leaders need to ascertain creativity in the operations and
functions. In this way, they are able to attract several candidates at workplace with
innovation and unique characteristics. Beside this, if they want to get ahead from today's
competition it is essential to look creative and innovative aspects at same time (Cooke,
Welch and Nichols, 2016).
1.3 Evaluate communication process
Communication processes Explanation and Example
Verbal
In this process, all members of the business communicate with
face to face, telephone, radio and other consideration in the
enterprise. For example, face to face, telephone, etc.
Written
In the written communication, communication made in written
style that assists to make systematic work performances. For
example, letters, email, etc. (Tile, Helfet and Kellam, 2015).
Non-verbal In the non-verbal communication, there are different programs
considered such as body language, gestures, etc.
State And Explain Three (3) Barriers To Effective Communication
Emotional barriers
Use of the jargon
2
Difference in perception and viewpoint
1.4 Organisational culture and change in the selected business
In the Hilton hotel, there is hierarchy culture has been adopted that assist to make focus
on the proper functioning and outcomes in systematic manner. In this way, structure of the
business determines as the working environment. Leaders need to make their coordination with
efficiency concern. Therefore, the chosen organisation able to make proper and long term goals
with stability and results. Smooth planning activities design with low cost services. As results, it
makes wide success with personnel management in the business environment (Monczka,
Handfield and Patterson, 2015).
TASK 2
2.1 Management skills performances
Skill Your practical example and performance level
Management skills, 1. In the Hilton hotel, conceptual managerial skills followed to
attain desired results and outcomes in systematic manner.
2. In this way, effectiveness of the business also developed to
understand the creativity and effectiveness in the enterprise.
Leadership skills, 1. In the chosen business, democratic leadership style has been
followed through effectiveness of business increasing in systematic
manner.
2. Participative style helps to gather relevant information and
outcomes in the business (Cooke, Welch and Nichols, 2016).
Interpersonal and, 1. In the business, interpersonal skills considered with
employability skills that assists to make systematic results.
2. In this way, introverted personalities and independent work
develop in systematic manner.
Communication skills 1. For sharing ideas and views
2. Considered business development
2.2 Personal strength, weakness, opportunities and threats
Strength Weaknesses
3
1.4 Organisational culture and change in the selected business
In the Hilton hotel, there is hierarchy culture has been adopted that assist to make focus
on the proper functioning and outcomes in systematic manner. In this way, structure of the
business determines as the working environment. Leaders need to make their coordination with
efficiency concern. Therefore, the chosen organisation able to make proper and long term goals
with stability and results. Smooth planning activities design with low cost services. As results, it
makes wide success with personnel management in the business environment (Monczka,
Handfield and Patterson, 2015).
TASK 2
2.1 Management skills performances
Skill Your practical example and performance level
Management skills, 1. In the Hilton hotel, conceptual managerial skills followed to
attain desired results and outcomes in systematic manner.
2. In this way, effectiveness of the business also developed to
understand the creativity and effectiveness in the enterprise.
Leadership skills, 1. In the chosen business, democratic leadership style has been
followed through effectiveness of business increasing in systematic
manner.
2. Participative style helps to gather relevant information and
outcomes in the business (Cooke, Welch and Nichols, 2016).
Interpersonal and, 1. In the business, interpersonal skills considered with
employability skills that assists to make systematic results.
2. In this way, introverted personalities and independent work
develop in systematic manner.
Communication skills 1. For sharing ideas and views
2. Considered business development
2.2 Personal strength, weakness, opportunities and threats
Strength Weaknesses
3
ï‚· I posses high skills of communication
and personal development.
ï‚· I also develop values and ethics to work
in the business.
ï‚· I attain all targets within the business
environment.
ï‚· Lack of multi tasking skills.
ï‚· Lack of proper work habits' ans
personality traits.
ï‚· Lack of confidence.
Opportunities Threats
ï‚· Advance market trends
ï‚· Implement production in global
environment.
ï‚· Implement new technology.
ï‚· High competition
ï‚· Advance technology
ï‚· Changes in ways for business
development
2.3 SMART objectives
SMART objectives considered several elements that helps to make proper promotional
activities to work in proper way. With the help of the all these activities, goals and objectives
will be accomplish in desired manner. They are as follows:
ï‚· Specific: Goals and objectives of the business are requires more specific. Therefore, it
accomplishes in systematic manner. In this way, it has been determines that more
customer attraction needed in the chosen business (Monczka, Handfield and Patterson,
2015).
ï‚· Measurable: Measurable goals accomplish in systematic manner to attain more
systematic work performance in the business. In this consideration, it is important to look
towards the progress and stay motivated as well (Cooke, Welch and Nichols, 2016). It
helps to focus on the meeting deadlines and feel very excitement to get closer to
accomplish results.
ï‚· Achievable: Goals must be realistic and attainable to make successful results. In this
aspect, abilities towards the goals and objectives must stretch so that it identify to bring
successful activities at workplace (Anderson, Sweeney and Cochran, 2018).
ï‚· Relevant: In this step, it need to be check that objectives is worthwhile or not. Therefore,
activities are designed on the basis of different characteristics which needed at
4
and personal development.
ï‚· I also develop values and ethics to work
in the business.
ï‚· I attain all targets within the business
environment.
ï‚· Lack of multi tasking skills.
ï‚· Lack of proper work habits' ans
personality traits.
ï‚· Lack of confidence.
Opportunities Threats
ï‚· Advance market trends
ï‚· Implement production in global
environment.
ï‚· Implement new technology.
ï‚· High competition
ï‚· Advance technology
ï‚· Changes in ways for business
development
2.3 SMART objectives
SMART objectives considered several elements that helps to make proper promotional
activities to work in proper way. With the help of the all these activities, goals and objectives
will be accomplish in desired manner. They are as follows:
ï‚· Specific: Goals and objectives of the business are requires more specific. Therefore, it
accomplishes in systematic manner. In this way, it has been determines that more
customer attraction needed in the chosen business (Monczka, Handfield and Patterson,
2015).
ï‚· Measurable: Measurable goals accomplish in systematic manner to attain more
systematic work performance in the business. In this consideration, it is important to look
towards the progress and stay motivated as well (Cooke, Welch and Nichols, 2016). It
helps to focus on the meeting deadlines and feel very excitement to get closer to
accomplish results.
ï‚· Achievable: Goals must be realistic and attainable to make successful results. In this
aspect, abilities towards the goals and objectives must stretch so that it identify to bring
successful activities at workplace (Anderson, Sweeney and Cochran, 2018).
ï‚· Relevant: In this step, it need to be check that objectives is worthwhile or not. Therefore,
activities are designed on the basis of different characteristics which needed at
4
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workplace. In addition to this, it also includes right time to perform several functions and
operations in the business environment. In addition to this, it has been assessed that
efforts are made properly or not to attain systematic work performance (Renz and
Herman, 2016).
ï‚· Time-bound: In the business, all activities are set and design as per the time. In this
consideration, systematic work performance considered that help to make innovative
results at workplace. Present objectives will be attain to make sure that business
effectiveness increasing with necessary activities (Monczka, Handfield and Patterson,
2015).
TASK 3
3.1 Lead and motivate to achieve team goals
In order to lead with the team goal, it is essential to attain desired results in the business
environment. As per the leading and motivating employees, team goals could be accomplish in
desired manner. There are several ways through leader in Hilton hotel lead their employees in
successful way. With the help of the innovative ideas and concepts, activities accomplish to
attain systematic work performance. As results, it helps to target people in systematic
consideration (Tile, Helfet and Kellam, 2015). There are several ways through leader can
motivate their employees in the business:
ï‚· In respect to increase pay scale, so that employees are motivated and encourage towards
systematic work performance in the business.
ï‚· Provide pleasant place to work is also important consideration that assists to make
innovative results at workplace in systematic way.
ï‚· With the help of offering self development opportunities, team will be able to make
valuable results at workplace to develop opportunities in the business environment (Hill,
Jones and Schilling, 2014).
ï‚· Encourage happiness also develop to make innovation and creativity in the business.
3.2 Managerial decisions to support and accomplish agreed goals
Managerial decisions make support to accomplish desired results at workplace to attain
following goals:
5
operations in the business environment. In addition to this, it has been assessed that
efforts are made properly or not to attain systematic work performance (Renz and
Herman, 2016).
ï‚· Time-bound: In the business, all activities are set and design as per the time. In this
consideration, systematic work performance considered that help to make innovative
results at workplace. Present objectives will be attain to make sure that business
effectiveness increasing with necessary activities (Monczka, Handfield and Patterson,
2015).
TASK 3
3.1 Lead and motivate to achieve team goals
In order to lead with the team goal, it is essential to attain desired results in the business
environment. As per the leading and motivating employees, team goals could be accomplish in
desired manner. There are several ways through leader in Hilton hotel lead their employees in
successful way. With the help of the innovative ideas and concepts, activities accomplish to
attain systematic work performance. As results, it helps to target people in systematic
consideration (Tile, Helfet and Kellam, 2015). There are several ways through leader can
motivate their employees in the business:
ï‚· In respect to increase pay scale, so that employees are motivated and encourage towards
systematic work performance in the business.
ï‚· Provide pleasant place to work is also important consideration that assists to make
innovative results at workplace in systematic way.
ï‚· With the help of offering self development opportunities, team will be able to make
valuable results at workplace to develop opportunities in the business environment (Hill,
Jones and Schilling, 2014).
ï‚· Encourage happiness also develop to make innovation and creativity in the business.
3.2 Managerial decisions to support and accomplish agreed goals
Managerial decisions make support to accomplish desired results at workplace to attain
following goals:
5
ï‚· Managerial decision support to clarifies roles and responsibility of each person in the
business (Inzucchi, Bergenstal and Matthews, 2015). Therefore, they know that staff
members are developed information, consultation and supervision activities in the
business.
ï‚· It also helps to divide work of the organisation to make equitable ways for business
development.
ï‚· It increases accountability in internal and external both department.
ï‚· It makes ensure that necessary tasks and activities designed to attain more systematic
work performance in the business (McNeil, Frey and Embrechts, 2015).
TASK 4
4.1 Explain how own managerial and personal skills will support career development
Managerial and personal skills helps to make proper support to career development
activities that designed to attain more systematic work performance at workplace. Skill
development activities developing with skills and add values for the organisation. Hence, career
development activities fostering attitude for lifelong learning that is key success of the business.
Continuously learning to develop with on the job activities and action learning. It includes
development experience to manage project and serve cross functional team through taking new
tasks in the business (Jacobs, Chase and Lummus, 2014).
Training and development activities helps to make innovative results in the business
environment. In this aspect, manager need to considered effective professional development
program in the business through they are able to accomplish desired results at workplace.
Professional development activities helps to make advance career in the form of learning. It
includes coursework and internship that includes several activities and benefits as well (Laudon
and Laudon, 2015).
In order to attain more systematic work performance, it has been seen that company
implement several aspects in it. It is the creative process that make successful operations at
workplace. In addition to this, managerial and personal skills develop systematic work
performance in the environment for carry structure and impact in several considerations. As
results, it develops more profitability and performance in the business environment. In order to
6
business (Inzucchi, Bergenstal and Matthews, 2015). Therefore, they know that staff
members are developed information, consultation and supervision activities in the
business.
ï‚· It also helps to divide work of the organisation to make equitable ways for business
development.
ï‚· It increases accountability in internal and external both department.
ï‚· It makes ensure that necessary tasks and activities designed to attain more systematic
work performance in the business (McNeil, Frey and Embrechts, 2015).
TASK 4
4.1 Explain how own managerial and personal skills will support career development
Managerial and personal skills helps to make proper support to career development
activities that designed to attain more systematic work performance at workplace. Skill
development activities developing with skills and add values for the organisation. Hence, career
development activities fostering attitude for lifelong learning that is key success of the business.
Continuously learning to develop with on the job activities and action learning. It includes
development experience to manage project and serve cross functional team through taking new
tasks in the business (Jacobs, Chase and Lummus, 2014).
Training and development activities helps to make innovative results in the business
environment. In this aspect, manager need to considered effective professional development
program in the business through they are able to accomplish desired results at workplace.
Professional development activities helps to make advance career in the form of learning. It
includes coursework and internship that includes several activities and benefits as well (Laudon
and Laudon, 2015).
In order to attain more systematic work performance, it has been seen that company
implement several aspects in it. It is the creative process that make successful operations at
workplace. In addition to this, managerial and personal skills develop systematic work
performance in the environment for carry structure and impact in several considerations. As
results, it develops more profitability and performance in the business environment. In order to
6
look towards the systematic work performance it has been seen that it impact positively on the
work performance at workplace (Kerzner and Kerzner, 2017).
4.2 Review career and personal development needs, current performance and future needs to
produce development plan.
In order to career development plan, it has been seen that there are several considerations
exist that assists to make innovations and creativity at workplace. It is the greatest way which
helps to focus on the development plan in the business. As per the needs, current performance
increases for future development activities.
Personal
development
needs
Current
performance
Future needs Development
plan
Time frame
To increases
multitasking
skills
Adaptive skills
and development
Conflict
resolution
Excellent editing
skills
2 months
To increase
technical skills
Decision-making
skills
Ability to work
under the pressure
Speak and written
at least 5 foreign
language
3 months
To increases time
management
skills
Self motivation
skills
Hard and soft
skills such as
accounting,
foreign language,
mathematics,
communication,
team work, etc.
Able to translate
complex text
3 and half month
To make
innovative results
Leadership skills Customer
relationship
management
Able to manage
and implement
social media
campaign
2 months
7
work performance at workplace (Kerzner and Kerzner, 2017).
4.2 Review career and personal development needs, current performance and future needs to
produce development plan.
In order to career development plan, it has been seen that there are several considerations
exist that assists to make innovations and creativity at workplace. It is the greatest way which
helps to focus on the development plan in the business. As per the needs, current performance
increases for future development activities.
Personal
development
needs
Current
performance
Future needs Development
plan
Time frame
To increases
multitasking
skills
Adaptive skills
and development
Conflict
resolution
Excellent editing
skills
2 months
To increase
technical skills
Decision-making
skills
Ability to work
under the pressure
Speak and written
at least 5 foreign
language
3 months
To increases time
management
skills
Self motivation
skills
Hard and soft
skills such as
accounting,
foreign language,
mathematics,
communication,
team work, etc.
Able to translate
complex text
3 and half month
To make
innovative results
Leadership skills Customer
relationship
management
Able to manage
and implement
social media
campaign
2 months
7
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To enhance skills
and capabilities to
face competition
Adaptability
skills
Proficient at
client retention
Proficient
Microsoft
activities
5 months
CONCLUSION
In respect to carry the above report it can be concluded that management includes several
aspects in the business that assists to work in systematic manner. In this consideration, report
includes SWOT analysis of a person to work in the business in efficient aspects. With the help of
the focus on the innovative ideas and outcomes, it has been seen that development of the
objectives based on the desired results that accomplish through focuses on the systematic work
performance. Furthermore, it articulated about the new programs that carry to increase
systematic work performance in the business environment. Therefore, it make innovations and
development in proper way.
8
and capabilities to
face competition
Adaptability
skills
Proficient at
client retention
Proficient
Microsoft
activities
5 months
CONCLUSION
In respect to carry the above report it can be concluded that management includes several
aspects in the business that assists to work in systematic manner. In this consideration, report
includes SWOT analysis of a person to work in the business in efficient aspects. With the help of
the focus on the innovative ideas and outcomes, it has been seen that development of the
objectives based on the desired results that accomplish through focuses on the systematic work
performance. Furthermore, it articulated about the new programs that carry to increase
systematic work performance in the business environment. Therefore, it make innovations and
development in proper way.
8
REFERENCES
Books and Journals
Anderson, D.R., Sweeney, D.J. and Cochran, J.J., 2018. An Introduction to Management
Science: Quantitative Approach. Cengage learning.
Cooke, G.D., Welch, E.B. and Nichols, S.A., 2016. Restoration and management of lakes and
reservoirs. CRC press.
Hill, C.W., Jones, G.R. and Schilling, M.A., 2014. Strategic management: theory: an integrated
approach. Cengage Learning.
Inzucchi, S.E., Bergenstal, R.M. and Matthews, D.R., 2015. Management of hyperglycemia in
type 2 diabetes, 2015: a patient-centered approach: update to a position statement of the
American Diabetes Association and the European Association for the Study of
Diabetes. Diabetes care, 38(1), pp.140-149.
Jacobs, F.R., Chase, R.B. and Lummus, R.R., 2014. Operations and supply chain management
(pp. 533-535). New York, NY: McGraw-Hill/Irwin.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Laudon, K.C. and Laudon, J.P., 2015. Management Information Systems: Managing the Digital
Firm Plus MyMISLab with Pearson eText--Access Card Package. Prentice Hall Press.
McNeil, A.J., Frey, R. and Embrechts, P., 2015. Quantitative risk management: Concepts,
techniques and tools. Princeton university press.
Monczka, R.M., Handfield, R.B. and Patterson, J.L., 2015. Purchasing and supply chain
management. Cengage Learning.
Renz, D.O. and Herman, R.D. eds., 2016. The Jossey-Bass handbook of nonprofit leadership and
management. John Wiley & Sons.
Schermerhorn, J., Davidson, P. and McBarron, E., 2014. Management: Foundations and
Applications (2nd Asia-Pacific Edition). John Wiley & Sons.
Tile, M., Helfet, D.L. and Kellam, J.F., 2015. Fractures of the pelvis and acetabulum: Principles
and methods of management. Thieme.
9
Books and Journals
Anderson, D.R., Sweeney, D.J. and Cochran, J.J., 2018. An Introduction to Management
Science: Quantitative Approach. Cengage learning.
Cooke, G.D., Welch, E.B. and Nichols, S.A., 2016. Restoration and management of lakes and
reservoirs. CRC press.
Hill, C.W., Jones, G.R. and Schilling, M.A., 2014. Strategic management: theory: an integrated
approach. Cengage Learning.
Inzucchi, S.E., Bergenstal, R.M. and Matthews, D.R., 2015. Management of hyperglycemia in
type 2 diabetes, 2015: a patient-centered approach: update to a position statement of the
American Diabetes Association and the European Association for the Study of
Diabetes. Diabetes care, 38(1), pp.140-149.
Jacobs, F.R., Chase, R.B. and Lummus, R.R., 2014. Operations and supply chain management
(pp. 533-535). New York, NY: McGraw-Hill/Irwin.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Laudon, K.C. and Laudon, J.P., 2015. Management Information Systems: Managing the Digital
Firm Plus MyMISLab with Pearson eText--Access Card Package. Prentice Hall Press.
McNeil, A.J., Frey, R. and Embrechts, P., 2015. Quantitative risk management: Concepts,
techniques and tools. Princeton university press.
Monczka, R.M., Handfield, R.B. and Patterson, J.L., 2015. Purchasing and supply chain
management. Cengage Learning.
Renz, D.O. and Herman, R.D. eds., 2016. The Jossey-Bass handbook of nonprofit leadership and
management. John Wiley & Sons.
Schermerhorn, J., Davidson, P. and McBarron, E., 2014. Management: Foundations and
Applications (2nd Asia-Pacific Edition). John Wiley & Sons.
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