Contents TITLE..............................................................................................................................................1 INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 P1 aims and objective..................................................................................................................1 LITERATURE REVIEW................................................................................................................4 P2 Project management plan with cost aspect, time, scope, quality and communication risk....5 P3 Work break down structure and a Gantt chart........................................................................6 TASK 2............................................................................................................................................8 P4 Small scale research by implement of quantitative and qualitative research.........................8 TASK 3..........................................................................................................................................11 P5: Use of appropriate tools and techniques regarding evaluation of research data.................11 P6) Recommendations...............................................................................................................19 TASK 4..........................................................................................................................................20 P7 Reflection that carried upon undertakings to accomplish the research................................20 CONCLUSION..............................................................................................................................21 REFERENCES..............................................................................................................................22 LOG BOOK...................................................................................................................................24 PERFORMANCE REVIEW.........................................................................................................27
TITLE How do multinational companies improve the recruitment, selection and training of their employees to meet International requirements? A study onNestlé. INTRODUCTION Recruitment introduces as a positive process or activity of searching for prospective workers and stimulating them to follow for the jobs within an organisation. Selection refers as an effective process of selecting the most appropriate candidates for the empty post in the organisation. Training is also identify as an effective process of teaching an employees about the business process. Along with this, selection, recruitment and training are useful process which will help an enterprise in its growth and success within given time duration. Knowledgeable and talented employees are able to fulfil international requirements and also help an organisation to accomplish competitive advantages easily(Adzic, 2011).The present assignment report is based on Nestle which deals in manufacturing and selling wide range of products such as Baby foods, dairy products and much more. It came into existence in the year 1966 whose headquartered is located inVevey, Switzerland. The report discusses the project’s aims and objectives, project management plan, research methodology, data collection and analysis, a valid recommendations and conclusion at the end of research. TASK 1 P1 aims and objective Background and rationale of the project Nestle is a given organisation for this project which was founded in the year 1866 and headquartered in Vevey, Switzerland. Main reason behind conducting this research is to identify ways through which staff's training, selection and recruitment can be improved. It is a most essential topic which will support an investigator by enhancing its different skills including literature review, data collection, management and data analysis. Along with this, Nestle decide to expand their business for this, they require talented and knowledgeable workforce who can fulfil international requirement easily. Project aim: 1
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Main aim and purpose of this project is “To identify the role of multinational organisation in enhancing capability of staff through training, recruitment and selection in order to meet international requirements. Project objectives To identify the phenomena of recruitment, selection and training of employees within an organisation. To identify the importance of recruitment, selection and training in development and growth of Nestle.To identify the suitable ways of training provided to the staff of Nestle in order to fulfil international requirement. Research Questions What are the phenomena ofrecruitment, selection and training of employees within an organisation? What are the importance of recruitment, selection and training in development and growth of Nestle?What are thesuitable ways of training provided to the staff of Nestle in order to fulfil international requirement? Limitation of study There are different limitation of this project such as insufficient time, lack of resource, inaccurate amount of cost etc. all these are major limitations which will directly impact on researcher while completion of research activities in systematic manner. Along with this, there are also some limitation which is faced by researcher such as selection of sample size and implementation of aim and objectives(Basak and Khanna, 2017). Project Scope: This project is large scope for respondents because with the help of this study, they can easilyimprove their literature review skills, data collection quality and data interpretation skills. Along with this, this research also have big scope for Nestle by retaining employees for long time. Along with this, with the help of appropriate selection, recruitment and training, Nestle can easily meet international requirement and accomplish long term goals and objectives within given time duration. Part 2 2
a) Internal selection:For completing this process company have to hire potential and efficient employees which will automatically assist the firm in improving their productivity that will beneficial for Nestle in meeting with the international requirements. Selection process will be completed by company on the basis of skills test, interview which is defined as below: Skill test:Company will carry out the skill test for hiring the candidates so that skills and efficiencies of them can be identified in an effective manner. In it, a set of question will be provided to the candidates through which capable and efficient candidate for the vacant position will be hired within the Nestle. Test interview:For selecting efficient candidates Nestle will also conduct interview round for the selected candidates through which their interest and ability for the vacant job position will be identified easily which will be beneficial for company in selecting desired candidates for the vacant position. B) Cost of selection process: Before organising selection activity managers of Nestle have to estimate cost and expenses which will be spend in whole process. Through this, unessential activities will be identified and removed easily which automatically supports the Nestle in meeting with international requirements. Total Forecasted Budget Particulars2017-2018 ($) Research and Development70000 Publicity expenses40000 Plant and machinery installation expenses30000 Training cost35500 Booklet4500 Total Cost180000 Part B Training of employees:Nestle will provide training to their newly recruited employees so that their existing skills and competencies can be developed which will directly or indirectly helps the firm in growing and attaining international requirements. With the help of it employees will also 3
become efficient which will automatically supports the firm by improving productivity and profitability. Induction training:In Nestle, Induction programmes are conducted so that new employees are introduced with existing staff and will be able in understanding their job duties easily. Through this, a healthy environment will be created within the workplace of Nestle which will provide better outcomes as the growth and sustainability of organisation. Orientationtraining:Inthis,basicinformationabouttheworkingpoliciesand procedures provided by the company to their newly selected employees. As a result of it, company’s international requirements will be fulfilled in an easy manner. On the job training:Through this method, employees of Nestle will be able in understanding their roles and responsibilities effectively which indirectly supports the company in raising its productivity and profitability ratios. Off the job training:In this kind of training, employees of Nestle will visits other locations so that they can get in-depth information about the external environment and needs of customers from the company. Through this, productivity and skills of employees will be enhanced which automatically helps Nestle in achieving its objectives on time. LITERATURE REVIEW According toJeston, 2014,Recruitment can be stated as hiring potential nominee according to the requirements of the vacant post out of the pool of applicants. By doing so productivity and profitability ratio increases at a rapid scale in the working premises.Recruitment refers to the process of searching out the appropriate nominee for the vacancy of organisation and offer them to candidates to join the firm. According toPekuri, 2014, Selection can be defined as choosing the best candidate from the shortlisted candidate. By doing so best out comes can be achieved in the competitive market place. selection plays a vital role in the firm in order to raise the workforce performance. According toVanclay,2015, Training is explained to improve the abilities and skills of employees to enhance their productivity level. By providing effective training to the staff members the overall productivity and workforce performance can be raised which is a positive sign for the company. This helps the company to enrich their skills and competences so that best outcomes can be achieved. 4
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P2 Project management plan with cost aspect, time, scope, quality and communication risk Project management plan undertakes several aspect like cost, time, quality etc. that work as blue print for organisation. This types of plans are handy for NESTLE because it helps them to complete all those activities that are included in the project. Some aspects that are considered by researcher or project manager are mention as follow: CostTo conduct present research, the researcher has estimated approx..£100 to execute different research activities in desired manner.The expenses of research is more due to implementing various techniques and methods for collecting data such as interview, survey etc. ScopeThis play a key role in the organisation as it helps manager to determine the benefits that is earned by them after completion of project. As skilled employees helps NESTLE to gain competitive edge in the industry among their rivals.The scope of present research is limited for Nestle due to having insufficient time and resources used under this project. TimeThis aspect is an essential factor for NESTLE as without pre-decided time period it is difficult for management to accomplish their goals and objectives.Itwilldirectlyimpactonthegrowthandsuccessfor organisation within positive manner. As it help organisation to provide training within specified periodThe researcher have estimated time of 7 weeks. Thus, if the researcher have not proper time to conduct complete research then it causes wastage of human resources, funds and other resources of company. QualityQuality aspect helps an organisation to decide whether their products need improvements in their project activities or not. Like Nestle adopt job portals and recruit effective trainer that helps to increase the value of their regular activities. It results that it increases customer satisfaction level(Frankenberger and et. al., 2013).The researcher is using qualitative method such as Questionnaire while carrying out an effective research. It will help in getting reliable and accurate result. The quality or research project is based on the number of questions fulfilled. CommunicationThis is the most essential skill that are required by all employees of the 5
Nestle because it helps them to interact effectively at the time of completion of project. As without communication it is difficult for provide effective training to the employees.While carrying out an effective research, the researcher have uses different communication channels such as mails, survey, face to face interview with colleagues etc. RiskDifferent types of risk or issue are faced by organisation such as lack of funds,shortageoftime,unskilledemployees(Scott,Ditroiloand Marshall,2017).Incontextofthisprojectriskthatrelateswith recruitment is training, selection and recruitment is related with rules and regulations of government, shortage of funds, limited time period etc. ResourcesIn order to completing this project successfully managers of Nestle have to allocate some effective resources i.e. manpower, funds etc. Through allocating these resources effectively company will achieve its desired goals and objectives easily. P3 Work break down structure and a Gantt chart Gantt chart:It introduces as an effective tool which is used by researcher in order to identify starting and ending time period for completion of project. This project mainly related importance of training, recruitment and selection of employees at global level. Along with this, in Gantt chart, different number of activities will be included which is selection of topic, development of aims and objectives etc. All these are main activities which will directly support an organisation or researcher to gain better outcomes easily(Pekuri and et. al., 2014). 6
7
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Work breakdown structure–It introduces as an effective and essential structure which is applied by the administrator of Nestle so as to classifying the activities or tasks in small elements so that each tasks of report can be handled or attain in easy way. In simple words, it is an useful structure or framework in which each and every tasks of study are created by the projectmanagers within an organisation(Jeske and Shultz, 2016). TASK 2 P4 Small scale research by implement of quantitative and qualitative research Research MethodologyResearch methodology is used by organisation that is used by researcher to collect the data in order to collect accurate information. This helps them to provide effective training, selection and recruitment methods. As relevant and in-depth information help them to make effective decisions. Research philosophy:In this case,it is a belief regarding the way in which data regarding a phenomenon should be gathered examined and applied. Positivism philosophy is not much appropriate and suitable for carrying out investigation in systematic manner. However, Interpretivisimphilosophywillbeappliedinthistopicwhichwillassistinevaluating information information about the topic in effective manner. Research Strategy-This is defined as a systematic process which enables the researcher to complete their research manner in efficient and effective manner. With implement of this researcher is able to perform their task in appropriate manner. 8
Data collection-This is a method which is used by researcher to collect valid, reliable and important information in order to complete their study. Primary and secondary data collection are two effective methods that help to gather information in sequential and systematic manner Primary source of data collection-Researcher used this method to collect the fresh data which determines that it is collected for the first time by them. In context of Nestle primary data helps them to identify actual perception of customers. So they are able to develop essential skills among employees(Pearlson, Saunders and Galletta, 2016). For collecting this kind of data surveys and questionnaires are prepared or completed by researcher. Secondary source of data collection-This information is already used by any other researcher to complete their activities. Secondary data is useful when researcher is not able to devote require time for project. Usually this information is less reliable as it is collected from newspaper, website, published journals etc. which are not properly authenticate(Primary source and secondary source, 2018). Sampling method-Probability and non-probability are two methods which are usually used by researcher to collect data from respondents. In this report probability method is used as less opinion are required. The sample size taken for this project is of 15 respondents that assist them to complete the research effectively. Quantitative research-Quantitative method is useful to collect numerical data for the research. Within Nestle this method is useful because data is collected through surveys, questionnaire etc. which help to understand the relationship between dependent and independent variables(Letsoalo and Mollel, 2016). Qualitative research-This method is more important for researcher which help to collect the reliable and meaningful data because it is based on the actual response of respondents. For Nestle this method is more useful as it ensures that collected data it co-related with recruitment, selection and training methods of employees. Inthisproject,researcherhaveusedbothquantitativeandqualitativemethodof investigation along with open ended and close ended questionnaire is prepared by researcher. In addition to this, sample size of 15 who are the employees of Nestle has been taken by investigator so as to grabbing opinions and views of them so that valid conclusion will be 9
constructed at the end of research. Sample of questionnaire of both type i.e. qualitative and quantitative is given as below: Questionnaire for qualitative method Name Age Gender Q1. Does globalisation have impact over the performance of employees of Nestle? a) Yes b) No Q2. What would be the best way to improve recruitment and selection process to met international requirement? a) Adoption of internal recruitment and selection process b) Adoption of external recruitment and selection process Q3. Which training method is most suitable for Nestle to meet international requirements? a) Traditional b) Modern Q4. Does improvement in the recruitment, selection and training method help to add value in the workforce of Nestle at global level? a) Yes b) No Q5. What are the challenges faced by the organisation in respect of fulfilment of the recruitment and selection procedures while globalise their operations? a) Lack of funds b) Employees resistance c) Presence of adverse governmental factors Q6. What are the challenges faced by the organisation in respect of fulfilment of the Training procedures while globalise their operations? a) Employees resistance b) Lack of funds c) Presence of less technological expertise at new place 10
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Quantitative method Questionnaire Q1. Does improvement in all three aspects recruitment, selection and training help to improve the productivity and profitability of Nestle? a) Yes b) No Q2. What are the different benefits gathered by the organisation through bring improvement in recruitment, selection and training aspects? a) Good team building b) Higher productivity c) High amount of profitability Q3. Does any kind of adverse impact is ascertained by the Nestle due to focus on the development ofrecruitment, selection and training aspects to meet internal requirements instead of other external factors? a) Inappropriate analysis of the impact of external factors b) Wastage of important resources TASK 3 P5: Use of appropriate tools and techniques regarding evaluation of research data Q1. Does globalisation have impact over the performance of employees of Nestle? Frequency a) YES11 b) NO4 11
Interpretation:Among 15 respondents, 11 thinks globalisation makes huge impact on the overall performance level of Nestle whereas the remaining 4 thinks globalisation doesn’t. Q2. What would be the best way to improve recruitmentandselectionprocesstomet international requirement? Frequency a)Adoptionofinternalrecruitmentand selection process 9 b)Adoptionofexternalrecruitmentand selection process 6 12
Interpretation: Out of 15 respondents, 9 thinks internal recruitment and selection will be the best way for Nestle to enhance global requirements whereas the remaining 6 thinks external recruitment and selection process will be the best. Q3. Which training method is most suitable for Nestle to meet international requirements? Frequency a) Traditional7 b) Modern8 13
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Interpretation: Among 15 respondents, 7 people thinks traditional training method will be the best to adopt by Nestle to meet global requirements whereas the remaining 8 thinks modern training method will be best to implement. Q4.Doesimprovementintherecruitment, selection and training method help to add value in the workforce of Nestle at global level? Frequency a) Yes12 b) No3 Interpretation: Out of 15 respondents, 12 thinks selection and training will help Nestle in adding value to their workforce at global level whereas the remaining 3 doesn’t think so. Q5.Whatarethechallengesfacedbythe organisation in respect of fulfilment of the recruitmentandselectionprocedureswhile globalise their operations? Frequency a) Lack of funds7 b) Employees resistance5 c) Presence of adverse governmental factors3 14
Interpretation: 7 respondents from total 15 respondents thinks insufficient amount of funds will be the major issue that restrict Nestle in implementing recruitment and selection process whereas the remaining 5 and 3 thinks employees resistance and presence of adverse governmental factors respectively will be the major challenges. Q6.Whatarethechallengesfacedbythe organisation in respect of fulfilment of the Trainingprocedureswhileglobalisetheir operations? Frequency a) Employees resistance6 b) Lack of funds2 c) Presence of less technological expertise at new place 7 15
Interpretation:Among 15 respondents, 6 thinks employees resistance will be the major challenge to implement training programs whereas the remaining 2 and 7 thinks lack of funds and presence of less technological expertise at new places respectively will be the major challenges. Data interpretation of quantitative method’s questions Q1. Does improvement in all three aspects recruitment,selectionandtraininghelpto improve the productivity and profitability of Nestle? Frequency a) Yes13 b) No2 16
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Interpretation:Majorityofselectedrespondentsareinfavourofstatementthat recruitment, selection and training assist Neslte in enhancing their productivity and profitability. Among 15 respondents, 13 thinks the same whereas the remaining 2 thinks opposite. Q2. What are the different benefits gathered by the organisation through bring improvement in recruitment, selection and training aspects? Frequency a) Good team building8 b) Higher productivity4 c) High amount of profitability3 17
Interpretation:Through conducting training, selection and training programs, Nestle receives lots of benefits. Out of 15 respondents, 8 thinks it builds good team which establishes healthy working environment within Nestle whereas the remaining 4 and 3 thinks that these three aspects increases productivity and profitability of Nestle in respective manner. Q3.Doesanykindofadverseimpactis ascertained by the Nestle due to focus on the developmentofrecruitment,selectionand training aspects to meet internal requirements instead of other external factors? Frequency a)Inappropriateanalysisoftheimpactof external factors 8 b) Wastage of important resources7 18
Interpretation:Majority of the respondents thinks that there are many reasons behind failure of Nestle in implementing implementation of selection, recruitment and training programs. Among 15 respondents, 8 thinks inappropriate analysis of external factors may cause failure whereas the remaining 7 thinks wastage of limited resources will be the major reason behind failure. Quantitative questions 11) Mention some potential barriers faced by Nestle while globalising their business Answer:Among15respondents,5thinkslackoffundsmayrestrictNestlein implementing training programs whereas the other 6 and 4 thinks lack of skilled employees and cultural differences respectively may restrict nestle in completing their desired project. 12) Recommend some ways to overcome the barriers and issues faced by nestle while operating globally Answer:From 15 respondents, 9 person feels that Nestle must invest high in training employees whereas other 6 people feel company is needed to invest more capital to globalise properly. P6) Recommendations As after conducting above analysis, Nestle is to take corrective actions and plans so as to meet global requirements and maintain their strong global market image in competitive business world. 19
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Nestle need to prefer on-the-job training methods to adopt as it facilitates their workers to acquire knowledge about different areas of field. Nestle can only achieve success at global level when they successfully understand the different cultures and languages so that their employees can easily deal with different kinds of customers in favourable of company. Nestle should tackle different issues such as unwillingness of employees to engage in trainingsessionsbyprovidingthemmotivationthroughgivingrewardsand compensation. TASK 4 P7 Reflection that carried upon undertakings to accomplish the research During this research work, I found that my communication skills are average which creates difficulties at the time of interaction with different people. Moreover analytical skill are also needed to improve as in research it is essential to evaluate all perspective. So the research is carried out in effective manner. Some point through which I work on my skill are mention as follow: CompetencyHow I have improved in this area. What should I do to improve in future. Communication SkillIn order to increase this skill. I started to interact with huge numberofindividualsthat belongstodifferentculture andfollowdifferent backgrounds.So it is easy for metodeveloppositive relationship with them. In order to maintain this skill forfuture.Iinteractwith clients or customer that helps to improve my skill according tothetrendsofmarket. Moreover it also helps to gain loyalty of customers. Analytical skillsThisskillisalsoknownas problem solving skill. In order to overcome from this I put more emphasis on reading skill thathelpstounderstandthe In future analytical skill help me to solve different problems which raised during the works such as research, job etc. so it helps me to perform better and 20
problem in deep manner.bring positive result during my work. CONCLUSION It has been summarised from the above report that management of an organisation need to implement corrective plans and decisions before starting any project that wil bring them ahead than their rivals in competitive market world. For this, project management plan is compulsory to prepare which highlights the several aspects that will be utilised in the proper execution of project work. Along with this, Data collection and interpretation is also must which assist them to draw a valid conclusion at the end of research. 21
REFERENCES Books and Journals Adzic, G., 2011. Specification by example: how successful teams deliver the right software. Manning Publications Co. Basak, A. and Khanna, K., 2017. A Study on the Selection Criteria of Different Hotels of Delhi NCR in Accordance to the HR Policies and Market Trends.International journal of social sciences and humanities.1(1). pp.27-38. Dittmar, K., 2015. Encouragement is not enough: Addressing social and structural barriers to female recruitment.Politics & Gender11(4). pp.759-765. Frankenberger, K., and et. al., 2013. The 4I-framework of business model innovation: A structured view on process phases and challenges.International journal of product development.18(3/4). pp.249-273. Jeske, D. and Shultz, K. S., 2016. Using social media content for screening in recruitment and selection: pros and cons.Work, employment and society.30(3). pp.535-546. Jeston, J., 2014.Business process management. Routledge. Letsoalo, E. M. and Mollel, N .M., 2016. From researching about farmers to researching with farmers: Experiences of the University of Limpopo’s Centre for Rural Community Empowerment (CRCE) in Limpopo Province, South Africa. Pearlson, K.E., Saunders, C.S. and Galletta, D.F., 2016.Managing and Using Information Systems, Binder Ready Version: A Strategic Approach. John Wiley & Sons. Pekuri, A., and et. al., 2014. Managing value creation: the business model approach in construction. International Journal of Business Innovation and Research. 8(1). pp.36-51 Scott, D. J., Ditroilo, M. and Marshall, P. A., 2017. Complex training: the effect of exercise selection and training status on postactivation potentiation in rugby league players.The Journal of Strength & Conditioning Research.31(10), pp.2694-2703. Smith, W. K., Gonin, M. and Besharov, M. L., 2013. Managing social-business tensions: A review and research agenda for social enterprise.Business Ethics Quarterly.23(3). pp.407-442. Vanclay and et. al., 2015. Social Impact Assessment: Guidance for assessing and managing the social impacts of projects. Online Primarysourceandsecondarysource,2018.[online]Availablethrough; <https://businesscasestudies.co.uk/food-standards-agency/market-research-and- consumer-protection/primary-and-secondary-research.html>. 22
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LOG BOOK ProjectLogbookforthechosen organisation: Name of the learner:Name of the Supervisor: Project Title:Date: Update of weekly research/ tasks achieved (Account for a minimum of six weeks with dates) What have you completed? Did you fulfil Task requirements? Are you on track and within deadlines set? Did you need to make any changes to Comments Ihavecompletedprojecttoidentifyif improved recruitment, training and selection helps in attaining international requirement. Yes I have completed all desired activities of research. 2.06.19Submission of research proposal – Yeah I was on right track 9.06.19Entire details about the research project were explained. 16.06.19 Conducting literature review 23.06.19 Conducting Research Methodology 29.06.19 Collecting data and analysis 07.07.19 Evaluation on findings - Yes I were on track 19.07.19Projectcompletion-YesI accomplished work on allotted deadline. I was on set deadlines No. 23
your project management plan? Any risks and / or issues identified? Did you identify risks/issues with a lack of skills required for undertaking research tasks? Didyouidentifyanyadditional risks/issues that have an impact on the project management plan? I faced issues due to weak in communication. Lack of time also hinder me to get research topic based information from wider area. No Problems encountered What barriers did you face? How did you overcome them? Differentissuesthatarefacedbymein project completion are stated below: Week 1: Problem in selecting right topic for research. Week 2: Issues between the team members affects the project management plan. Week 3: Locating reliable sources to collect secondary information on research topic. Week 4: Lack of reliable sources Week 5: Ethical consideration Improvement techniques- In Week 1: I get support from my tutor to choose right topic. InWeek2:Adoptionofsupportive leadership style help me in resolving uses 24
among team members. In Week 3: I have used books and magazines as main resources for collecting secondary information. In Week 4: Using of internet help me to get perception of different people on research topic. In Week 5: I have concerned with every step to make authenticity of project work. New Ideas and change of project directionNo What Have I learnt about myself this week? How did I feel when I had to deal with tasks/problems? Did I find it useful to complete the tasks? How well have I performed? What did I contribute? What can I improve on next week? How might this learning apply in the future? I feel hesitation while dealing with different cultural people. Yes, it help me in gaining knowledge. I devotes my full efforts in carrying out an effective research. Communication and analytical skills. Due to engaging in future research projects. 25
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Tasks planned for next week Which tasks are priority? Have you set aside sufficient time for completion? Data collection Bypropertimemanagementand performing task on the set time duration. Project plan status to date (on, ahead, behind) Supervisor comments to address Signature of the Supervisor and date: PERFORMANCE REVIEW Performance Review What was the project supposed to accomplish? The present research is successfully completed which help Nestle in giving tough rivalry and generate huge income. Did the project succeed in its aims? How do you know? Specifically, please outline any evaluation and assessment undertaken. Yes, the project is successfully succeed its aims through acquiring knowledge about the important of training, recruitment and selection. What things do you think worked well and why? Evaluate all aspects of the project (e.g. initial inception, project activities and project outcomes) from a range of perspectives. Collecting data and its interpretation worked better by using reliable techniques such as questionnaire. Along with this, collecting articles and views of different authors on research topic were also be done in better manner. What problems emerged during the project and how were they tackled? Was there timely identification of issues and resolution during the project process? 26