Table of Contents TITLE:.............................................................................................................................................1 INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 P1 Project aims and objectives for improving recruitment, selection and training policies......1 Concept of HR policies followed by Nestle................................................................................2 Importance of improvement in recruitment, selection and training process of Nestle at international level........................................................................................................................3 Strategies through which Nestle can improve their recruitment, selection and training process .....................................................................................................................................................3 Challenges faced by Nestle while implementing HR policies at global level............................3 Recommend some ways through which recruitment, selection and training processes of Nestle can be improved..........................................................................................................................4 P2 Project management plan providing information about cost, risk, scope, communication, time, quality, resources...............................................................................................................4 P3 Work break down structure and Gantt Chart for completion of project................................6 TASK 2............................................................................................................................................7 P4 Different qualitative and quantitative methods used to conduct small scale research...........7 TASK 3............................................................................................................................................9 P5 Research conduct with the help of tools and techniques..................................................9 P6 Recommendations provided on the basis of research and data analysis..............................15 TASK 4..........................................................................................................................................16 P7 Reflection provided on the basis of objectives and own learning.......................................16 CONCLUSION..............................................................................................................................16 REFERENCES..............................................................................................................................17
TITLE: To study the ways through which multinational companies improve the recruitment, selection and training of their employees to meet International requirements. A study on Nestle. INTRODUCTION Globalization refers to the process under which organizational operations are performed at international level, hence there are less trade barriers for performing operations in international market. There is requirement of employees as well through which they can perform actions in appropriate manner and consumer satisfaction can be achieved. This investigation is based on Nestle which is big brand in confectionery sector (Boyle, 2017). There is discussion about ways through which employee's recruitment, selection and training can be provided to personnel while operating at international level. In this investigation, there isdiscussion about aims and objectives framed associated with HRM practices, project management plan, work break down structureandGanttchartforcompletingproject,differenttechniquesforconducting investigation, conclusion and recommendation on the basis of research conducted. TASK 1 P1 Project aims and objectives for improving recruitment, selection and training policies At international level, there is discussion about some changes in routine work of Nestle while they are operating at international level. There is requirement of proper planning related to recruitment, selection and training of workers in appropriate and better manner. Nestle is the organization which is operating in different countries but there is requirement of improvement in recruitment, selection and raining process through which consumer satisfaction can be achieved. As per change in working style of organization, there is requirement of training through which they came to know about ways to work with new and latest techniques (Clinton and Whisnant, 2019). Aim: To study the ways through which multinational companies improve the recruitment, selection and training of their employees to meet International requirements. A study on Nestle. With the help of this investigation, it is clear to make balance between organizational and personal objectives of employees. This also makes easy to understand time and cost required to 1
perform activities but at the same time learning is also privileged. There is requirement of proper communication with workers to acknowledge them about training method and its benefits. Some times, it is important to motivate workers to learn new techniques and implement it in operations. Objectives: To understand the concept of HR policies followed by Nestle. To determine the importance of improvement in recruitment, selection and training process of Nestle at international level. To evaluate the strategies through which Nestle can improve their recruitment, selection and training process. To identify the challenges faced by Nestle while implementing HR policies at global level.Recommend some ways through which recruitment, selection and training processes of Nestle can be improved. Questions Do you have knowledge about HR policies followed by Nestle ? What is the importance of improvement in recruitment, selection and training process of Nestle at international level ? What are the strategies through which Nestle can improve their recruitment, selection and training process ? What are the challenges faced by Nestle while implementing HR policies at global level ?Mention some ways through whichrecruitment, selection and training processes of Nestle can be improved ? Literature review Concept of HR policies followed by Nestle According to Prachi Juneja, 2019, Globalization is the systematic procedure through which organization can operate in more than one country with proper following rules and regulations. In this case there is alteration in working policies of whole organization, so it is crucial and significant for making policies in proper and appropriate manner (Human Resource Management (HRM) - Definition and Concept). For providing best and relevant services to consumers, there is requirement of whole trained employees, hence in this case managers have to frame proper and relevant policies. HR policies have to improved as per international market and 2
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managers are able to out shine in international market. As per view of AndrewJ, 2016, HR policies includes selection, recruitment, compensation, reward and other monetary benefits, employees relations, etc. In order to maintain some good brand image at international level, there is requirement of well trained workers, so training has to provided. Importanceofimprovementinrecruitment,selectionandtrainingprocessofNestleat international level Selection, recruitment and training are crucial activities for workers becausewith the help of it, they are able to compete with other organizations by providing better services to them. It is important to understand international requirement such as change in working style through which it is easy to make Nestle relevant in current market. With the help of proper training and recruitment of personnel through which best services can be provided to consumers (Best Practices and Emerging Trends in Recruitment and Selection). As per view of Chungyalpa W and Karishma T, 2016, When training is provided to employees, then it is easy to maintain quality of product offered to consumers. When trained and skilled workers are working, then labor turnover is also low, so it easy to maintain working style in appropriate manner. Strategies through which Nestle can improve their recruitment, selection and training process Some strategies which can be implemented by managers of Nestle in international level are- qualitative skilled workers, training through on the job methods, taking exist feedback, straight forward questions with employees, regular communication with workers , etc. with the help of these techniques, it is easy for HR managers toimprove select and recruit policies for workers. According to John W, 2015, At international level, there is requirement of selection committee through they can get best employees who retain in origination for longer time. Managers ofNestle must analyse changes which are taking place in external market such as change in recruitment and selection procedure, identifying skill required at specified position. Challenges faced by Nestle while implementing HR policies at global level In the views of Nikos Andriots, 2017, As the present world is fully organized and controlled by digital technologies which generate huge complexities over human resource management in terms of transparency in social media, perseverance of software updates, remoteness of international team, acquiring skilled personnel and many more (The Top 7 HR Challenges and How To Face Them Human Resource Management Challenges). Attracting 3
talented candidate is a huge investment of time and money which challenge Nestle HR to keep balance between managing business functions and hiring right personnel as well. On the other hand,another threat which hinder Nestle's HR policies is arranging several training or development programs which impose large amount of finance as well as difficult to bring coordination and cooperation among manpower in order to gain competitive advantage within competingindustry.AsperUmarFarooq,2015,Forsurvivingcompetitivelyamong marketplace, globalizationplays a significant role but at the same time it brings various complexities among HR policies or procedure that directly impact over firm's productivity. The foremost and crucial issue which Nestle undergoes is that recruiting appropriate workforce, maintaining workplace diversity,enhancing individual skills, making personnel competitive to cope with any sort of industrial pressure. However, for staying updated with dynamic or changing world, these challengesinfluence Nestle's HR decision making capability and productivity as well that may arise a possibility of reducing company's brand value within industry. Recommend some ways through which recruitment, selection and training processes of Nestle can be improved According to Kamy Anderson, 2019, In this digitalised and globalized marketplace, a human resource manager come across with various sort of challenges and threat from screening to on-boarding division which impact negatively over establishment's profit margin. However, there are several ways to improve such issues in a better way i.e. streamlining the recruitment strategy, acquiring innovative hiring process like utilizing social media platform, employee referrals and so on. Additionally, build and develop a workplace culture that attract full time or contingent personnel like rendering fair reward system, remarkable benefits packages which empower them to put their best contribution for an accomplishment of goal in an effective manner. P2 Project management plan providing information about cost, risk, scope, communication, time, quality, resources To developing an effective and productive project, a appropriate planning plays a significant role as it assist an researcher to acquire relevant information as well as to finish the whole process in given time or cost. However, Project Management Plan is a formal and approved document which is used to manage or coordinate project execution in an efficacious 4
and expeditious manner. Apart from this, it is also viewed as a communication tool which ensures that stakeholders share an understanding of the report for accomplishing the pre- determined goal in a stipulated period of time. Moreover, it encompasses various components like risk, cost, communication, scope, time and many more which render proper guidance or direction to Nestle's that aid them to achieve their task in a improved manner without any obstacle. Thus, an surveyor of Nestle develops a project management plan which is discussed below: Cost:This phase is regarded as crucial component as it take place while processing the project. Thus, in context of Nestle's its investigator they require a large amount of finance for accomplishing their task in a desired time frame. So, researcher break down the expenses which make them easier to finish report in available budget and that is shown beneath: ActivitiesAmount Research equipment50 Research material40 Travel60 Total150 Scope:This report contain wide range of scope as it is fully based on influence of globalization over Nestle and also its impact on recruitment, training program for attaining increased level of profitability. Due to its extent, it is authentic and valid for further studies or publishers that enhance the value of project in better way (Crane and Matten, 2016). Time:This component relates with achievement of goal within prescribed time limit in an trenchant manner. Thus, in regard of Nestle, researcher examines the present market scenario which help them to evaluate about how much duration it requires to accomplished in an expeditious mode. As per the analysis, Nestle's investigator come across that this project consumes 3 months of time period. Quality:Under this, it is signified with the presentation and execution of report which impose huge impact over its brand value among industry. In regard of Nestle, researcher foremost focal point is to maintain best quality of product or services of company within 5
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marketplace and report aswell. Moreover, investigator acquire all relevant and accurate information which assist them to bring valid and reliable project in a better way. Communication:Under this, researcher utilizes all available techniques or sources of connection for enhancing the attribute of report among various publications. Thus, for this report, they make use of different social media platform, via mail or phone that assist them to exchange information to targeted population in a transparent mode. Risk:In this, Nestle's investigator faces various difficulties while processing report which hampertheentirefunctionanddecisionmakingaswell.Someofthechallengesare miscommunication and misconception within team members that impose negative effect over company's brand image. Thus, researcher takes corrective course of action in order to tackle over risk and accomplish the goal in a amended way (Deresky, 2015). Resources: In this, surveyor make use of factors of production i.e. land, labor, capital and machinery for obtaining business goal in an productive way. Hence, the key resource which Nestle requires is best human resource panel who can give their best effort for an achievement of goal or objective. P3 Work break down structure and Gantt Chart for completion of project Work break down structure refers to the frame work for completing complex research project in proper and appropriate manner. This assist in dividing whole task under proper divisions, hence it is easy to complete and manage whole project which is the core feature of WBS. There is inter relationship among different activities of research, so with the help of work break down structure, it is clear what activity has to be performed after what (Dutta and Bose, 2015). Gantt chart refers to the pictorial description of project activities through which it can be managed easily. There are two axis shown in Gantt chart i.e. X axis and Y axis under which activities and time required to complete are specified. Y axis represents time required to conduct activities while X axis shows time required to complete it. There is specific bars for different activities, so it is easy to understand sequence of activities and time required to complete it. 6
TASK 2 P4 Different qualitative and quantitative methods used to conduct small scale research Research method is a procedure of collecting or gathering information in order to make best decision for acquiring impressive position within industry. Hence, to achieve this project, an investigator utilises primary and secondary source which is briefly explained below: Primary:This process is relates with gathering data from first hand source which means it is published by any other researcher. In case of this report, an investigator develop set of questions which is fully professional or authentic that enable targeted respondents to provide their views in a better way (Glukhov, Ilin and Levina, 2015). Secondary:In this, data are already available within market which is done by any other publishers in a prompt manner. For this report, researcher use several journals, magazines, books, articles for accomplishing the work in a stipulated period of time. Qualitative and Quantitative:Both these methods are regarded as effective source of research as each of them contain its own purpose and processes. In aspect of qualitative it is refer as exploratory research which enable an investigator to acquire in depth information for implementing best strategic decisions by supporting hypothesis in an amended way. On the other hand, quantitative method is concern with representing the data in the form of figures, numerical, graphsofparticularopinion,thoughts,phenomena.However,incontextofthisproject, researcher applies qualitative method which aid them to gain deeper understanding of specific area in an effectual and economical way (Hillary, ed., 2017). Sampling: It is relate with selecting a group of people from the larger portion of population for acquiring relevant and valid information in an improved way. For this project, surveyor chooses 20 respondents as their sample size which render authentic and reliable data that enhance the quality of report in an effective manner. Questionnaire 1. Do you familiar the concept of recruitment, selection, training and globalisation? a) Yes b) No 2. Do you think, Nestle needs to provide effective training and development programmes to its manpower in order to acquire best position within marketplace? 7
a) Yes b) No 3. In your opinion, what are the strategies of recruitment which Nestle can adopt for hiring a pool of skilled candidates? a) Utilising social platforms b) Employee referral c) Job Fare 4. What are the training programmes which Nestle can implies for enhancing the potentiality of its personnel? a) Group discussion b) Technical or technology training b) Coaching 5. What are the selection procedures that Nestle can applies to enhance its productivity ratio? a) Ability and personality test b) Interviews c) Online screening and shortlisting 6. In your view, what all benefits can Nestle gain by adopting effective recruitment and training programmes within its working culture? a) Enhance proficiency ratio b) Control employee turnover c) Acquire proficient manpower 7. While operating business function in globalised level, what all the challenges that Nestle can come across? a) Cultural and social differences b) Recruiting skilled workforce c) Language barrier 8. What are the different ways that Nestle can obtain to cope with challenges which is connected with globalisation? a) Acquiring advanced technologies b) Talented workforce c) Knowledge about market 8
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9. Give relevant suggestion for enhancing Nestle's recruitment, section and training procedures. 10. In your opinion, will all the HR practices aid Nestle to enrich its productivity ratio? TASK 3 P5 Research conduct with the help of tools and techniques Theme 1: Concept of globalisation 1. Do you familiar the concept of recruitment, selection, training and globalisation? Frequency a) Yes15 b) No5 Interpretation:It has been signified from the above graph that out of 20 population, 15 individuals are aware about the aspect of global business environment while rest of 5 people are not familiar with the same. Theme 2: Importance of Training and Development program 2. Do you think, Nestle needs to provide effective training and development programmes to its manpower in order to acquire best position within marketplace? Frequency 9
a) Yes10 b) No10 Interpretation:From the above shown graph, it has been evaluated that 10 respondents agrees that Nestle should provide training program to its manpower whereas remaining 10 contradict with decision. Theme 3: Strategies of recruitment 3. In your opinion, what are the strategies of recruitment which Nestle can adopt for hiring a pool of skilled candidates? Frequency a) Utilising social media platforms10 b) Employee referral5 c) Job Fare5 10
Interpretation:It has been signified from the preceding graph that out of 20 respondents 10 people believes that Nestle should adopts different social media platform as it takes less time, cost and energy. On the other hand, 5 individuals says that employee referral is suitable and rest of 5 personnel believes conducting job fare is effective. Theme 4: Different training programmes 4. What are the training programmes which Nestle can implies for enhancing the potentiality of its personnel? Frequency a) Group discussion8 b) Technical or technology training4 c) Coaching8 11
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Interpretation:From the above shown graph, it has been stated that out of 20 population, 8 person says that group discussion is best as it help Nestle's team members to improve their coordination and cooperation skill. While 8 personnel agreeswith coaching processand remaining 4 individuals states technical training is productive. Theme 5: Various selection process 5. What are the selection procedures that Nestle can applies to enhance its productivity ratio? Frequency a) Ability and personality test6 b) Interviews5 c) Online screening and shortlisting9 12
Interpretation:The above drawn graph shows that out of 20 individuals 9 respondents believes that online screening is suitable for Nestle as it assist them to hire best candidate to fill vacant job positions. Whereas 6 person says that ability and personality test is best and rest of 5 individuals agrees with interview procedures. Theme 6: Benefits of recruitment and training 6. In your view, what all benefits can Nestle gain by adopting effective recruitment and training programmes within its working culture? Frequency a) Enhance proficiency ratio6 b) Control employee turnover6 c) Acquire proficient manpower8 Interpretation:It has been signified that 8 respondents believes that Nestle can acquire talented personnel from best recruitment process while 6 people says that company can maintain staff turnover ratio and remaining 6 agrees that it improves its profit margin rate. 13
Theme 7: Challenges of globalisation 7. While operating business function in globalised level, what all the challenges that Nestle can come across? Frequency a) Cultural and social differences5 b) Recruiting skilled workforce7 c) Language barrier8 14
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Interpretation:It has been stated from the above displayed graph that out of 20 respondents 8 person agrees that language barrier is the primal obstacle which Nestle can undergoes while functioning at international pace. While 7 personnel believes hiring potential manpower is challenging and remaining 5 individuals says that cultural and social difference becomes a threat for Nestle. Theme 8: Ways to improvement 8. What are the different ways that Nestle can obtain to cope with challenges which is connected with globalisation? Frequency a) Acquiring advanced technologies12 b) Talented workforce4 c) Knowledge about market4 Interpretation:From the above drawn graph signified that out of 20 population 12 respondents believesadoptinginnovativetechniquesenableNestletoacquirebestpositionwithin competitive industry while 4 people agrees with hiring skilled manpower and rest of 4 goes with evaluating market trend or demand in order to gain competing advantage. P6 Recommendations provided on the basis of research and data analysis It has been analysed from the above discussed report, the concept of globalisation assist Nestle to obtain profit maximisation with an optimal utilisation of resources as well as can 15
enlarge their market share or size in an amended way. Moreover, as Nestle makes an effort to acquire advanced HR policies in terms of recruitment and training for attaining increased level of proficiency. Thus, some of the suggestion that aid Nestle to enhance its overall performance in a better mode are given below: One of the primal phase which Nestle should be highly sensitive is recruitment and selection procedure as it is directly relate with firm's productivity. Hence, Nestle's managers must identify the skill of every individual and based on that place them in appropriateplacewhichempowerpersonneltoputtheirbestefforttowards organisational goal. The another element is training program in which Nestle should render enormous growth opportunities which help each manpower to enrich their hidden talents as well as to acquire innovative ideas for the enhancement of company's profit margin. TASK 4 P7 Reflection provided on the basis of objectives and own learning This report focal point is on various strategies of recruitment, training which Nestle can imply while operating at global level. During processing this research, I have acquires various information like research methods, importance of research element in order to make project valid and reliable. Additionally, gathering effective information from different articles, journals and publications which help me to gain deeper understanding of project topic in a amended way. CONCLUSION It is essential and relevant for management of organization to understand about changes which are taking place in environment. It is not easy to operate at international level because of there are many changes taking place. 16
REFERENCES Books and Journals Boyle, G., 2017.Design project management. Routledge. Clinton, L. and Whisnant, R., 2019. Business Model Innovations for Sustainability. InManaging Sustainable Business.(pp. 467-507). Springer, Dordrecht. Crane,A.andMatten,D.,2016.Businessethics:Managingcorporatecitizenshipand sustainability in the age of globalization. Oxford University Press. Deresky, H., 2017.International management: Managing across borders and cultures. Pearson Education India. Dutta, D. and Bose, I., 2015. Managing a big data project: the case of ramco cements limited.International Journal of Production Economics.165.pp.293-306. Glukhov, V. V., Ilin, I. V. and Levina, A. I., 2015, August. Project management team structure forinternetprovidingcompanies.InConferenceonSmartSpaces.(pp.543-553). Springer, Cham. Hillary, R. ed., 2017.Small and medium-sized enterprises and the environment: business imperatives. Routledge. Huntington, J., 2018.Managing the Practice: Whose Business?. CRC Press. Julien, P. A., 2018.The state of the art in small business and entrepreneurship. Routledge. Kendrick, T., 2015.Identifying and managing project risk: essential tools for failure-proofing your project. Amacom. Le Roy, F. and Fernandez, A. S., 2015. Managing coopetitive tensions at the working‐group level: The rise of the coopetitive project team.British Journal of Management.26(4). pp.671-688. Nicholas, J. M. and Steyn, H., 2017.Project management for engineering, business and technology. Routledge. Omri, A., Frikha, M. A. and Bouraoui, M. A., 2015. An empirical investigation of factors affecting small business success.Journal of Management Development.34(9). pp.1073- 1093. Polonsky, M. J. and Waller, D. S., 2018.Designing and managing a research project: A business student's guide. Sage publications. Rowe, S. R., 2015.Project management for small projects. Berrett-Koehler Publishers. Storey, D. J., 2016.Understanding the small business sector. Routledge. Westney, R., 2017.Computerized Management of Multiple Small Projects: Planning, Task and ResourceScheduling,Estimating,DesignOptimization,andProjectControl. Routledge. Westrenius, A. and Barnes, L., 2015. Managing complex business relationships: Small business and stakeholder salience.The Journal of Developing Areas.49(6). pp.481-488. Online Anderson, K., 2019.7 Ways to Improve the Recruitment & Selection Process. [Online]. AvailableThrough:<https://coassemble.com/blog/industry/7-ways-to-improve-the- recruitment-selection-process/>. Andriots. N., 2017.The Top 7 HR Challenges and How To Face Them.[Online]. Available Through:<https://www.efrontlearning.com/blog/2017/11/top-7-human-resource- challenges-solutions.html>. 17
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Farooq.U., 2015.Human Resource Management Challenges. [Online]. Available Through: <https://www.businessstudynotes.com/hrm/human-resource-management-challenges/> Juneja. P., 2019.Human Resource Management (HRM) - Definition and Concept[Online]. AvailableThrough:<https://www.businessstudynotes.com/hrm/human-resource- management-challenges/> Chungyalpa W., 2016.Best Practices and Emerging Trends in Recruitment and Selection. [Online].AvailableThrough:<https://www.omicsonline.org/open-access/best- practices-and-emerging-trends-in-recruitment-and-selection--2169-026X-1000173.php? aid=71688> 18
APPENDIX I Template for evidence collection to be attached with the report by the learner: Project Logbook for the chosen organisation: Name of the learner:Name of the Supervisor: Project Title:Date: Update of weekly research/ tasks achieved (Account for a minimum of six weeks with dates) What have you completed? Did you fulfil Task requirements? Are you on track and within deadlines set? Did you need to make any changes to your project management plan? Comments I have completed project on “To study the waysthroughwhichmultinationalcompanies improve the recruitment, selection and training of theiremployeestomeetInternational requirements.” Yes yes no Any risks and / or issues identified? Did you identify risks/issues with a lack of skillsrequiredforundertakingresearch tasks? Did you identify any additional risks/issues thathaveanimpactontheproject management plan? Yes, there were certain issues faced by me due to limited time and lack of financial resources. No 19
Problems encountered What barriers did you face? How did you overcome them? Due to lack of flow of communication there was lack of coordination between me and my team members. For developing coordination, I indulge myself and my team in various team building activities. New Ideas and change of project directionI need 1 more week to properly execute this project. What Have I learnt about myself this week?How did I feel when I had to deal with tasks/problems?Did I find it useful to complete the tasks?How well have I performed? What did I contribute? What can I improve on next week? How might this learning apply in the future? Ifelt dissatisfied and demotivated. Yes As per my opinion, I contributed in this project bydoingovertimeandindevelopingteam building activities. In next week, I will execute this project by checkingoutifthisprojectislackingon something or need more data. I have generated my analytical skills which will help me in future in grabbing more opportunities. Tasks planned for next weekWhich tasks are priority?Collectionofrelevantinformationandits 20
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Haveyousetasidesufficienttimefor completion? implementation is priority. Yes Project plan status to date (on, ahead, behind) Supervisor comments to address Signature of the Supervisor and date: APPENDIX II Template for Performance Review to be attached with the report by the learner: What was the Project supposed to accomplish? The project accomplished “ To study the ways through which multinational companies improve the recruitment, selection and training of their employees to meet International requirements..” Did the project succeed in its aims/ how do you know? Specifically, please outline any evaluation and assessment undertaken. Yes, this project is succeed in its aims and objectives as it had been executed with available funds and time duration. What things do you think worked well and why? Evaluate all aspects of the project (e.ginitialinception,projectactivitiesandprojectoutcomes)fromarangeof perspectives. My research and analytical skills worked really well as such skills help me in persuading respondents interest. I had worked upon all aspects of this project and implement this in available time and cost. It will surely help the organisation in achieving its objectives and aims. What problems emerged during the project and how were they tackled? Was there timely identification of issues and resolution during the project process? Yes, there were problems regarding coordination between me and members of my team. Buttheseproblemsareidentifiedinadvancebyindulginginalotofteambuilding 21
activities. What did you learn from undertaking the project? ]I have developed my research and analytical skills which will help me in future. Howwouldyourateyourperformanceasamanagementconsultantleadingthe project? 8 out of 10. What strengths and weakness of your performance did you identify? Analytical and research skills can be considered as my strength whereas, communication skills can be considered as my weakness. How will this inform and support your continuous professional development? It will help in supporting my professional development because of my improved research and analytical skills. 22