Impact of Globalization on Banks and Banking

The provided document is a solved BTEC HND in Business assignment that delves into the concept of globalization and its implications for banks and banking systems. It discusses how globalization has affected Foreign Direct Investment (FDI) in Nepalese banks, the role of technology in modern banking practices, and changes in customer behavior. The document includes references to various sources, research questions, and a detailed bibliography. It is essential for students seeking past papers and solved assignments on this topic.

1/1/2019
Managing a successful business project
Bishal Gurung
BTEC HND in Business/ Second Semester Sec-A)

2
Managing a Successful Business project 2019
Table of Contents
1. Part 1..................................................................................................................................................4
1.1 Globalization................................................................................................................................4
1.1.1 Definitions.............................................................................................................................4
1.2 History of Globalization...............................................................................................................5
1.3 Globalization on Banking sector..................................................................................................6
1.3.1 Globalization on international level......................................................................................7
1.3.2 Globalization on National level............................................................................................7
1.4 About NMB bank.........................................................................................................................9
1.5 Research Aim and Objectives......................................................................................................9
1.6 Literature review........................................................................................................................10
2. Part - 2..........................................................................................................................................13
2.1 Project Management Plan...........................................................................................................13
2.1.1 Project Cost.........................................................................................................................15
2.1.2 Risk management plan........................................................................................................16
2.1.3 Action Plan..........................................................................................................................17
2.1.4 Communication Plan...........................................................................................................18
2.2 Work Breakdown Structure (WBS)............................................................................................20
2.3 Gantt chart..................................................................................................................................22
2.4 Milestone....................................................................................................................................23
2.5 Research Methodology...............................................................................................................24
2.6 Findings......................................................................................................................................27
2.6.1 Recommendation.................................................................................................................29
2.6.2 Conclusion...........................................................................................................................30
2.7 Performance Review..................................................................................................................30
2.8 Value of Research and project management process.................................................................32
2.9 Conclusion..................................................................................................................................34
2.10 Log Book..................................................................................................................................35
2.11 Risks Encountered....................................................................................................................38
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

3
Managing a Successful Business project 2019
2.12 Actual Cost...............................................................................................................................41
3. References........................................................................................................................................42
Figure 1 Work Breakdown Structure...................................................................................................20
Figure 2 Gantt Chart.............................................................................................................................22
Figure 3 Milestone...............................................................................................................................23
Figure 4 Tools and techniques of data collection.................................................................................26
Table 1 Risk management plan............................................................................................................16
Table 2 Action plan..............................................................................................................................17
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

4
Managing a Successful Business project 2019
1. Part 1
1.1 Globalization
1.1.1 Definitions
“Globalization is the spread of products, technology, information, and jobs across national borders
and cultures. In economic terms, it describes an interdependence of nations around the globe fostered
through free trade.” (kopp, 2019)
“Globalization is the process in which people, ideas and goods spread throughout the world, spurring
more interaction and integration between the world's cultures, governments and economies.” (Rouse,
n.d.)
“Globalization is a process by which economies and cultures have been drawn deeper together and
have become more inter-connected through global networks of trade, capital flows, and spread of
technology and global media.” (Riley, n.d.)
“The worldwide movement toward economic, financial, trade, and communications integration.
Globalization implies the opening of local and nationalistic perspectives to a broader outlook of an
interconnected and interdependent world with free transfer of capital, goods, and services across
national frontiers.” (Anon., n.d.)
“Globalization is the process by which businesses or other organizations develop international
influence or start operating on an international scale.”
Globalization has its both advantages as well disadvantages. On the positive way, it can improve the
living standard of those people who are living in developing countries by providing job opportunities
in developed countries but on the negative view point it can highly affects the job opportunities of
people already living in the developed countries and countries which provides high wages but
compared to negatives it has more positive impact on the peoples and the countries. Globalization is
although is not the new concept to the world because in ancient times traders used to travel vast
distance to buy those commodities which were rare or expensive in their homeland. The reason for
the restriction in trade between trades was because of the industrialization in the 19th century.
“The think tank, Peterson Institute for International Economics (PIIE), states globalization stalled
after World War I and nations' movements toward protectionism as they launched import taxes to
more closely guard their industries in the aftermath of the conflict. This trend continued through the
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

5
Managing a Successful Business project 2019
Great Depression and World War II until the U.S. took on an instrumental role in reviving
international trade.”
Since then globalization has speed up with an unpredictable rate, the changing public policy and
innovation of communication technology are the two-main reason for this increment.
The North American Free Trade Agreement (NAFTA) which was signed back in 1993 had highly
contributed towards the path of globalization. One of its main effect was to allow the American auto
manufacturers to transfer a fraction of their manufacturing business to Mexico where the cost of
labor was comparatively cheap.
Through the fiscal policies and the trade agreements between countries for over the last 20 years,
government has unified a free market system worldwide. The motive of most of the trade agreements
was for the removal or reduction in the tariffs. This lead to increment of the industrialization and
financial opportunities in many countries. Now governments of most of the countries focuses on
removing trade barriers and for promoting international commerce. (kopp, 2019)
1.2 History of Globalization
Taking into account the significance of globalization in the banking sector, particularly commercial
banks, investigators around the globe have performed various research on different levels of interest
and detail. Although much has been written about the benefits and downsides of globalization, for
the financial sector, especially the banking industry, there are few solid, factual evidence and
discussions on financial globalization.
Egware (2009) stated that he had traced the history of globalization even before the post-World War
2 incident. In many respects, globalization can be seen as a resumption of a trend found in the 19th
century world's economy. It was hard to call the process experienced before 1914 "globalization".
The era from the mid-19th century to World War I showed comparatively fast development in world
trade, as the growth of exports outperformed that of real output considerably. In 1913, the share of
world production exports reached to the pinnacle. Trade growth happened due to result of lower
tariff and significantly lower transport expenses reflecting the spread of railroads and steamships.
[Akinlabi, Osamor, 2013]
With the removal of Corn Laws in 1846, the method of trade freedom in Europe started with the
unilateral free trade movement of Britain. Because of the Cobden Hevallier Treaty of 1860 between
Britain and France, it then spread to the other countries. Besides reducing French tariff rates, the
treaty included a Most-Favored-Nation! (MFN) clause where each contradictory party agrees to
extend any other reduction in tariff rates. World War I resulted in a series of quantitative trade
constraints by the warring parties. Following the war, many nations decreased their restrictions but
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

6
Managing a Successful Business project 2019
replaced tariffs in 1929 after a twenty-three percent (23 percent) increase in US import duties in mid-
1930. Accompanied with the IMF and the World Bank, the international community established the
General Agreement on Tariffs and Trade (GATT) at the end of World War II. Based on multilateral
cooperation principles, the GATT had a duty to reverse prices from their pre-war rates and proceed
to reduce prices by at least 35%. The World Trade Organization (WTO), which succeeded GATT in
1994, is presently involved in decreasing and protecting non-tariff barriers, including non-GATT
fields. [Akinlabi, Osamor, 2013]
1.3 Globalization on Banking sector
Since the worldwide money related emergency of 2007, global banking has pulled in uplifted
enthusiasm from approach policy makers, specialists, and other monetary part partners. Maybe no
division of the economy better shows the potential advantages—yet additionally the dangers—of
more profound coordination than banking. Prior to the emergency, universal (banks that work
together outside of the nation they are headquartered in) were commonly viewed as a significant
supporter of money related advancement just as financial development. This conviction matched
with a critical increment in money related globalization in the decade before the emergency,
especially for banking establishments. Furthermore, in the aftermath of the recession, many criticized
worldwide banks for transmitting downturns across nations and began to question their advantages.
All doubts about the impacts of global banking have been expressed by the “Financial Stability
Board” (FSB), the G-20, and policymakers around the globe.
“Global systemically important banks (G-SIBs)” have been one of the most critical objectives
because they are viewed as too large and too interlinked to collapse.
Research demonstrates that global banking can lead to quicker development and stabilization in two
significant respects: firstly, by creating much-needed resources, knowledge, and fresh techniques
accessible that make national economic structures more competitive and secondly by allowing
hazard sharing and broadening, thus also alleviating the impacts of national crises. (Demirguc-kunt,
2017)
The most recent two decades have seen a quick increment during the phase of globalization on
banking-segment. Be that as it may, contentions supporting an approach of receptiveness toward the
financial business in a host country are a long way from all around acknowledged. In the
consequence of the ongoing worldwide monetary emergency, there has been impressive scholarly
spotlight and arrangement consideration on the jobs of outside banks in making financial
defenselessness in host nations. (Ghosh, n.d.)
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

7
Managing a Successful Business project 2019
1.3.1 Globalization on international level
Globalization constrains organizations to adjust to various systems dependent on new ideological
patterns that attempt to adjust rights and interests of both the individual and the network overall. This
change empowers organizations to contend worldwide and furthermore implies an emotional change
for business pioneers, work and the board by honestly tolerating the cooperation of laborers and
government in creating and executing organization approaches and techniques. Hazard decrease by
means of broadening can be practiced through organization association with universal money related
foundations and cooperating with both neighborhood and global organizations.
Globalization leads about worldwide, domestic and semi-national restructuring. In particular, it
carries about manufacturing restructuring, foreign trade and banking sector incorporation. This
influences industrialist monetary and social relations, by means of microeconomic and
multilateralism marvels, for example, business intensity, at the worldwide level. The change of
creation frameworks influences the class structure, the work procedure, the use of innovation and the
structure and association of capital. Globalization is currently observed as underestimating the less
taught and low-talented laborers.
1.3.2 Globalization on National level
Underdeveloped countries (UDCs) like Nepal can have advantages by gaining more employment,
income, fresh techniques, and abilities from globalization procedures. Globalization can also have
negative effects. UDCs must compete with advanced nations (i.e., unequal competition), elevated
brain drains possibilities, widening the divide between haves and have-nots, etc. The following
effects in the Nepalese economy were privatization, liberalization, and structural adaptation and
privatization in the globalization system:
1. Foreign Job opportunities.
With expanding Liberalization and Globalization, it has increased jobs possibilities in
multiple nations for inexpensive labor. About 1,965 thousand Nepalese laborers are occupied
with different nations (“Economic Survey 2010/11”). In a normal 34 percent family gets
settlement in 2003/04 (“NLSS-2003/04”). Due to acceptance on the global labor market, it
displays the important input of overseas jobs in Nepalese economy. The remittance society is
becoming strong and in the future, it is anticipated to substitute other economic areas. Recent
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

8
Managing a Successful Business project 2019
figures show that the remittance volume was Rs. 260 billion (“Economic Survey 2010/11”).
(Giri, n.d.)
2. Foreign Direct Investment (FDI)
Stream of "foreign direct investment" (FDI) and the creation of "multinational
corporations" (MNCs) is one of the main consequences of globalization. Globalization-
compatible attempts have been created to attract overseas investment via liberal measures that
prioritize Nepal's privatization. Following the return of democracy in 1990, changes were
produced to promote FDI in the industrial sector. Outside investment in Nepal is quite short
as it was even below US 9 million dollars in year 1998 for "Foreign Direct Investment
(FDI)". Probably due to the unstable political scenario in 2002 and 2003-it effectively
decreased by 4 million and 2 million (US$) initially (World Bank Report, 2003). By mid-
March 2010 the cumulative volume of full FDI was Rs. 5.2 billion, which provides jobs for
140,993 people. (Giri, n.d.)
3. Foreign trade Globalization:
Globalization in external trade opens states ' financial boundaries and promotes removing
trade obstacle and curtailing states ' import tariffs. As a part of the "WTO", the applicant
should not allow discrimination against the overseas item in the regard of globalization. It is
possible to favor nations with the competitive advantages in the commodities. But the balance
of trade in Nepal is deteriorating year after year. Exports are decreasing and nowadays
imports are growing. The exchange shortfall has been broadened and the trade/import
proportion is about 1:3. The exchange reliance has been altogether expanding with India
containing 67.5 percent of absolute volume of exchange financial year 2008/09 (Economic
Survey, 20010/11). Exchange deficiency went up to Rs. 260 billion during FY 2009/10
because of prominent decrease in fares to India and abroad nations. (Giri, n.d.)
1.4 About NMB bank
NMB Bank Limited is a Public limited company which was founded in 1996 with “C” class license
and in May 2008 it was licensed as “A” class financial institution by Nepal Rastra Bank. For more
than twenty years it has been operating in the Nepalese Financial market and is one of the leading
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

9
Managing a Successful Business project 2019
commercial banks in the banking industry. (Anon., n.d.) Its headquarter is in Kathmandu and has 501
to 1000 employees working for them. The CEO of NMB bank is Sunil KC, it has over 101 ATMs
and 110 branches all over Nepal. (Anon., n.d.)
The Bank has a Joint Venture Agreement with Nederlandse “Financierings-Maatschappij voor
Ontwikkelingslanden (FMO)”, wherein FMO holds 17% of the Bank’s shares and is the largest
shareholder of the Bank. In September 2016, the Bank signed a Joint Venture Agreement with
Nederlandse Financierings-Maatschappij voor Ontwikkelingslanden (FMO), the Dutch development
bank following which FMO became the single largest shareholder of the Bank. The alliance with
FMO positions the NMB Bank in becoming the market leader in managing environmental & social
risks and the leading player in renewable energy and agribusiness.
In 2017 and 2018, NMB bank was awarded as the “Bank of the year” consecutively by The Banker,
Financial Times, London.
1.5 Research Aim and Objectives
Aim:
The aim of this research is to know about the positive economic impact of globalization on
operations within banks.
Objectives:
To identify the importance of FDI (Foreign Direct Investment) for the Nepalese Banks
To examine how the way of doing the transaction has been changed over the years.
To evaluate how the modern/advanced technology has reduced the waiting time of customers in
banks.
1.6 Literature review
Goyal (2006) conducted a survey on the effect of globalization on emerging nations with particular
reference to India, finding that globalization in India had a positive effect on the general economic
growth level. The development level in 1970 was as small as 3 percent, but as a consequence of
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

10
Managing a Successful Business project 2019
globalization it then nearly doubled to 5.9 percent in the 1980s. Studies have shown that
globalization has affected various economies in various ways.
Commercial banks ' effectiveness and performance has been widely researched over the past several
centuries. For example, Ferrier and Lovell (1990), Elyasiani and Mehdian (1992), etc. use the Data
Envelope Analysis (DEA) strategy to evaluate the U.S. commercial banks ' output efficiency against
several best practiced boundaries. The empirical results of these research indicate that the U.S.
finance industry's general effectiveness in the 1980s and 1990s ranged from 65% to 90%. There has
also been comprehensive research of the results of companies working in non-U.S. nations. For
example, Berg et al. (1992) and Berger et al. (1993) evaluate the efficiency and productivity growth
of Northern finance industries and claim Swedish banks are the most effective, followed by
Norwegian banks and then Finnish banks. Pastor et al. (1997) evaluated and compare banking
industry effectiveness in Europe and the United States. These researchers report that banks operating
in France, Spain, and Belgium are the most effective banks in their samples, while banks working in
the United Kingdom, Austria, and Germany show the smallest rates of effectiveness.
“Lozano-Vivas et al. (2002)” examine the efficiency of a group of companies in 10 European nations
and find that nation-specific surroundings circumstances have a major impact on the performance of
the banking sector on every nation.
When thought in an economical sense, globalization relates to reducing and removing obstacles
between domestic boundaries to promote the flow of products, investment, facilities and manpower.
Globalization has affected the way banking operation that has been performed globally and
Zimbabwe has not been excluded. The check has lost its supremacy as a billing tool in most banking
environments after the emergence of “EFTPOS (Electronic Funds Transfer at Point of Sale)”, direct
debit, immediate credit, and online banking. This has resulted legal experts to propose that the check-
based concept should be extended to include financial entities that operate current accounts for
individuals and allow third-party payments and payments to clients, although they don't pay and
receive.
Automated Teller Machines (ATMs), a computerized broadcasting device that offers clients of a
finance company with a technique of monetary operations in a public area that does not requires a
human attendant or bank teller, has significantly affected branch systems. In many marketplaces,
telephone, Smartphones, live stream and internet banking substituted person-to-
person communication with the agent. Rose defined cellphone banking as a service offered by a
bank's that enables its clients to conduct cellphone operations. Mobile banking is a phrase used to
conduct operations, transfers, and many more throughout the Internet under a secure site of a bank,
credit union. Net banking is a technique of using one's smartphone to perform easy banking
operations by connecting to a banking network digitally, according to Koch (2008). Koch defined
video banking as being used by distant video and audio connections to execute banking operations or
skilled banking counselling sessions. Video banking may be conducted using built-in banking
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

11
Managing a Successful Business project 2019
transaction computers (comparable to an "Automated Teller Machine") or a bank branch activated by
video conferencing.
Globalization could be viewed as a revolution that systematically restructures collaborative means
between countries by dissolving obstacles in the fields of trade, interaction and other fields of effort.
This is an outcome to the presence among other principles of free-market factors and excellent
regulatory compliance. The impact of globalization on the banking or money related framework isn't
something forced yet the aftereffect of powers for change that are profoundly established in human
instinct: the drive for opportunity and better administration, for new disclosures, and for a more
extensive skyline. In the financial division globalization has expelled national or substance
obstructions to the free development of worldwide capital and this procedure is quickened and
encouraged by the supersonic change in data innovation.
Globalization has been utilized as an equivalent word or credited to as a noteworthy impact of
progression and more prominent transparency. The ramifications of this is both local and outside
advancement are said to suggest globalization, since the previous gets household advertises greater
congruity with powers working in business sectors abroad, and the expulsion of regulatory
obstructions to worldwide development of merchandise, administrations, work and capital
increments financial cooperation among countries. Throughout this perspective, we may claim that
globalization is primarily a phenomenon of movement of capital. Increasing multinational corporate
enterprises, global financial organizations working separately of national borders and country's
economic factors have defined a good economy. International trade remains to expand as the
quantity of commodities increases between many countries, leading in higher global banking
company being coupled under one roof with insurance services. While remote section may come
after monetary emergency in creating nations it is predominantly because of low level challenge in
host nation, deregulation and access to new client base that lead to outside passage in creating
nations. Outside countries banks have brought new innovation and hazard the board strategies, assets
for the banks out of luck, and guidelines that can decrease the measure of money related capital that
may escape the nation in the midst of emergencies. Additionally, globalization carries with it
quantifies to improve the nature of corporate administration expanding the productivity of banks and
in this manner balancing out the economy.
Globalization has potential hazards of adverse effects that may lead to national business instability,
enhanced competition that can lead to deterioration of the local banking industry, the chance of
international banks escaping in moments of difficulty, as well as the failure of legislation to regulate
international banks in the home nation. (Gupta 2002) Gupta stated that there was also an issue of the
home nation's failure to regulate bank behavior and enhanced international deficits from benefit
transfers.
Globalization may be perceived as a remedy by developing nations with large debts. The home
province hopes greater global trade, enhancing technology to streamline the banking system,
increasing the range of products and services, among other factors promoting savings.
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

12
Managing a Successful Business project 2019
2. Part - 2
2.1 Project Management Plan
1) Project Overview
In this project we are going to conduct a small-scale research on the topic that is “The
positive impact of globalization on the operations of banks. There are certain research aims
and objectives which have been developed and tried to accomplish it through proper research.
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

13
Managing a Successful Business project 2019
A schedule has also been made in order to manage the research in a proper way. In this
project will be taking the interview of few bank’s branch managers, assistance manager, etc.
in the order to collect the necessary information about globalization. There will be the
evaluations of the findings and the conclusion and recommendation from me. The research
will also include my experience while conducting the research like what are the difficulties
which have been faced while conducting the research, what are the risk that were involved,
etc.
2) Scope
In this research project we will be taking interview of bank managers and staffs of several
banks to gather the suitable information to complete my research. Taking a proper interview
of a banking professional is not very easy because they have they own work to do but the
information that will be gathered through the baking professional would be reliable and
accurate. We will use the qualitative methodology so we can communicate with the managers
face to face and can properly discuss about the topic “globalization”. Through this research
we will able to get to know about how that globalization has affected the banks of Nepal and
what are they coping up with the changes that it has bring to the banking sector.
3) Cost
As we will be conducting a small-scale research and there is no other person involved in our
research so there is almost no direct cost that will involve while conducting the research.
However, there will be some small amount of expenses that will occur like money
expenditure on food, water, papers, etc. during the research time period. These expenses will
be covered from the predetermined budget which will be purely based on the prediction about
how much expense will incur and how much money should be spent on certain things.
4) Risks
There will be some risks which will be involved while conducting the research. Some of the
risks could be uncontrollable such as manager not giving time for the interview and some of
them are manageable risk like not getting appointment for interview. Apart from these risks
there will be no major risks which will seriously affect the research process. We will be also
having a proper risk management plan in order to identify the ways through which we could
overcome or reduce the risk so that it will not have a adverse effect on the outcome of the
research.
5) Resources
In order to successfully conduct this research and to accomplish the research objectives we
also need to have required resources to back it up. These resources can be books, online
journals, vehicle for travelling, food, questionnaire form which is very useful and important
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

14
Managing a Successful Business project 2019
for the completion of the research. Moreover, the resources is needed to be used in the
efficient manner so that it doesn’t exceed the pre-planned budget by a high margin otherwise
the research will not be as effective as it should be.
6) Quality
It is very important for any individual to conduct the research while collecting data and
information from the reliable sources and individuals which will ensure that the findings of
the research is accurate. Therefore, in order to ensure that the research is done with high
quality data and information, we will collect the information directly from the bank employee
who have the detailed and insight knowledge and can answer most of my questions in a clear
way. The information included in this research from the various journals and articles will also
be taken from the credible sources.
7) Communication
While conducting this research, the experience of performing research within me was almost
none. Therefore, I have to properly communicate with my coordinator, and colleagues in
order to overcome problems which could become a hurdle in the completion of the research.
There are many other individuals which we have properly communicate in suitable methods,
since the way of communicating the coordinator, colleagues, receptionists and bank manager
have to be in different manner and methods. The communication with the coordinator should
be in done within the working hour and can be done through call or face to face. We also
have to properly communicate with the receptionists or managers in advance so that they can
provide us a specific date and time for the interview because we cannot just go and directly
ask for the managers to give the interview.
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

15
Managing a Successful Business project 2019
2.1.1 Project Cost
The projected cost of various activities and resources while conducting this research are given below
with their respective amount.
No. Items Amount
1. Travelling 2,100
2. Food 4,350
3. Stationary 1,250
4. Printing 1,850
5. Communication 2,500
6 Training and development 4,500
7 Resource Materials 5,000
Total expenditure 21,550
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

16
Managing a Successful Business project 2019
2.1.2 Risk management plan
Expected Risks
Risks Action Plan
Not getting appointment for
interview.
It is highly possible that due to busy schedule or other reason, the
manager will not be able to give interview. This risk can be
overcome if we properly convince them or ask for interview to the
other manager,
Not getting proper
information for the research
To achieve the aim and objectives of the project we need to have
proper information and so to ensure that we get the proper
information we have to first make the proper interview questions.
Manager may not allow us
to take the video/voice
recording for the proof
Some manager may hesitate to speak in front of camera and also
not want to record their voice. To overcome this risk, we could
ask them for their signature for proof or we can take pictures with
them.
Not having proper skills and
having difficulties in
gathering information
As this is our first research and does not have proper experience
so it his highly possible that we could find difficulties in gathering
information. This problem can be solved by taking guidance from
the teacher and taking suggestions from him.
Table 1 Risk management plan
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

17
Managing a Successful Business project 2019
2.1.3 Action Plan
Title Starting date Completion
date
Required time
period (in days)
Task 1 Selection of research topic
and organization.
10 July 2019 12 July 2019 3 Days
Task 2 Developing project aims and
objectives
15 July 2019 18 July 2019 4 Days
Task 3 Developing questions for
interview
19 July 2019 22 July 2019 4 Days
Task 4 Research Proposal 24 July 2019 26 July 2019 3 Days
Task 5 Making schedule for the
research
27 July 2019 29 July 2019 3 Days
Task 6 Informing and asking time
for interview
4 August 2019 5 August 2019 2 Day
Task 7 Taking interview and
gathering information
7 August 2019 11 August 2019 5 Days
Task 8 Evaluating the gathered
information
13 August 2019 16 August 2019 4 Days
Task 9 Putting the information into
the assignment
18 August 2019 22 August 2019 5 Days
Task 10 Coming up with
recommendation and
conclusion.
23 August 2019 25 August 2019 3 Days
Task 11 Completion of the
assignment
25 August 2019 26 August 2019 2 Days
Table 2 Action plan
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

18
Managing a Successful Business project 2019
2.1.4 Communication Plan
Stakeholders Objectives
(Actions desired)
Message content Delivery method By when
(Frequency)
Project
Manager
To inform about
the progress and
seek for guidance
The project is at this
stage. We are on time
according to
schedule. How can
we minimize the
budget of the project
Periodic reports, E-
mails, Budget
assessment etc.
Every week.
Coordinator/
Supervisor
Seeking guidance
and to sort out
queries
To do the evaluation
of the research on a
regular basis and
seeking guidance for
the improvement. To
sort out queries and
solution for the
problems.
E-mail,
Class session,
Telecommunication,
Face to face,
Social media
On a regular
basis throughout
the completion
of the research.
Bank
Manager
To acquire
information for the
research
To perform the
interview for
obtaining suitable
information for the
research and to know
about the current
situation in the
banking field
Face to face Mid-August
Colleagues
Discussion for
completion of the
research
To discuss the
progress of the
research and areas for
the improvements.
Telecommunication,
Face to face,
Social media,
Class session
On a regular
basis throughout
the completion
of the research.
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

19
Managing a Successful Business project 2019
Receptionist
Ask for the
appointment for
the interview
To request for the
appointment with
manager and to know
the date and time for
the interview.
Face to face,
Telecommunication,
E-Mail
Around starting
of the August or
mid-August
Bank staffs
To ask question to
acquire
information for the
research
To ask question
regarding the topic
and their perception
about the current
situation of the
banking sector.
Face to Face Mid-August
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

20
Managing a Successful Business project 2019
2.2 Work Breakdown Structure (WBS)
“A work breakdown structure (WBS) is a chart in which the critical work elements, called tasks, of a
project are illustrated to portray their relationships to each other and to the project as a whole. The
graphical nature of the WBS can help a project manager predict outcomes based on various
scenarios, which can ensure that optimum decisions are made about whether or not to adopt
suggested procedures or changes.” (Rouse, n.d.)
Figure 1 Work Breakdown Structure
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

21
Managing a Successful Business project 2019
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

22
Managing a Successful Business project 2019
2.3 Gantt chart
Figure 2 Gantt Chart
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

23
Managing a Successful Business project 2019
2.4 Milestone
Figure 3 Milestone
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

24
Managing a Successful Business project 2019
2.5 Research Methodology
There are two types of research methodology: Qualitative and Quantitative method.
1. Qualitative method
“Qualitative research is defined as a market research method that focuses on obtaining data through
open-ended and conversational communication.”
Qualitative research methodology focuses on finding “what” people think on a certain topic as well
as “why” they think in that manner. Qualitative research methods are meant to help to disclose a
targeted audience's attitudes and understanding of a particular topic. There are various types of
qualitative research methods, such as an in-depth interview, focus groups, ethnographic research,
content analysis, and case study research which are commonly used. The findings of qualitative
methods are more descriptive and the conclusions can also be drawn quite easily from the collected
data. Data collection from qualitative methods enables non-numeric data and helps us to discover
how decisions are made and give us clear insight. Qualitative methods of research usually collect
data at sight, where respondent’s experiences issues or problems. These are real-time data and rarely
collect information from the participants from the non-geographic locations. People can build their
confidence on the researcher because of its more communicative approach, and the data thus
collected is pure and unadulterated. (Bhat, n.d.)
2. Quantitative method
“Quantitative research is defined as a systematic investigation of phenomena by gathering
quantifiable data and performing statistical, mathematical, or computational techniques.”
Quantitative research uses sampling techniques to gather information from current and potential
customers and by submitting online surveys, online polls, questionnaires, etc., the findings then can
be represented in numerical form. Once these figures have been properly understood the we estimate
a product or service's future and make changes accordingly. A quantitative research is performed
with a sample of people representing a population. A survey or other quantitative research method
implemented to these respondents is quite simple and less time-consuming. This research method
does not give any room for personal comments or outcome interference. The results obtained are
statistical and in most cases are therefore fair. (Bhat, n.d.)
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

25
Managing a Successful Business project 2019
For this small-scale research, we will be using the qualitative research method in which we will be
taking the interview of the bank manager to gather proper information and accurate information.
From my opinion qualitative research methodology is the best as suitable method for gathering
information from few numbers of manager. In qualitative research methodology we have to ask the
question directly to the person to whom we are taking interview. This methodology requires a good
communication skill through which we can easily communicate with the person. Qualitative research
method is better than quantitative research method in my research. Managers can easily ask any
question regarding the interview if they don’t understand any part of the interview question properly.
Through the use of qualitative research, we can easily explain them about the theme, topic, questions
and what are the answer that were expected from them before taking the interview and gathering
information. We have taken the interview of 5 managers of various bank and experienced that we
can only get the answer that we are looking forward by properly communicating with them and
taking interview.
Reasons for choosing the Qualitative method
Qualitative method can be ideal for those who want to take interview of only few people and wants
accurate and reliable information. We all know that qualitative research methodology is more
accurate in terms of gathering proper required information for achieving the project aims and
objectives. We have also used quantitative research methodology in the past and experienced that
people doesn’t take the question seriously and doesn’t answer the question properly. The reason
people don’t give proper answer is because firstly they have no interest in answering the
questionnaire properly and secondly, they don’t have time to be included in the research. However,
in qualitative research we can easily convince the person to give proper and required answer, the
person will not give any answer that is not necessary for the research also give some few extra
important answers which helps us in research. In qualitative research methodology the questions
would not be answered by only one word and sentence, managers gave proper answer to every
question and also gave reason for the answers in slightly in detail.
Source of Data Collection
Most of the data and information that is included in this research is collected through primary source
by myself by taking interview. “A primary data source is an original data source, that is, one in
which the data are collected firsthand by the researcher for a specific research purpose or project”.
Though, collecting information/data from Primary source research methodology may takes some
time but the information will be more accurate and reliable for us. Collection of information through
asking question in interview is also very accurate because if we have some confusion regarding the
answer given by the respondent then we can easily clear it by simply discussing with them.
Tools and Techniques of data collection
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

26
Managing a Successful Business project 2019
Figure 4 Tools and techniques of data collection
The are several tools and techniques are listed in the above figure. However, it is not possible for me
to use all the tools and techniques, we will be using questionnaire as a tool if any respondents don’t
want to give direct interview and want to answer through different method. The techniques which
will be used in research will be questioning (Oral and Written) and Interview (Face to Face). These
selective tools and techniques are widely popular and highly used in many research by several
researchers and are enough to gather the required information for the research.
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

27
Managing a Successful Business project 2019
2.6 Findings
The research includes the data and information collected from the interview of 5 people of bank
which includes Bank manager, assistance manager.
1. What do you know about the term “Globalization”?
The viewpoint and understanding of globalization of 5 managers of various banks was almost
very similar. Even though they gave answers in different ways but their meaning was more or
less similar. From their understanding, globalization is a revolution for the world which lead
the trade between the countries easier. In the past there were many restrictions for doing trade
between the countries but after the introduction of globalization countries can freely do trade
with other countries. Globalization has turned the world into the market in which we can get
products which can’t be produced and not available in the home country. One of the manager
gave the answer by telling an example that through globalization we are able to use those
products that are not available in the home countries like iPhones, laptops, etc. Globalization
has also made easier to share different culture between the countries. Globalization has made
the life of people easier, it has helped to link the people of different countries.
2. How globalization has impacted the banks?
All manager has told that impact of globalization on the nation’s and the banks is on vast
level and highly visible. One manager told that modernization in banking industry came into
existences because of the introduction of globalization. After the introduction of globalization
developing countries like Nepal could now also can have new advanced technologies in the
banks. Another manager mentioned some areas where globalization has impacted the bank:
 Foreign investment
 Foreign Currency
 Remittance
 Culture
 Technology
3. How much the FDI is important for the banks and its development? Why?
Foreign Direct Investment (FDI) is very important from the view point of all manager. FDI is
important not only banks but also important for overall economy. FDI also helps to develop
the infrastructure of both the nation and the banks. FDI helps to develop the economy of a
nation as well help to make overall development of the bank, but from the perspective of one
manager the full benefits of FDI depends on the term and condition applied on it. He gave an
example – If someone from international market has invested money on the nation and the
sharing ratio of profit is 10% to the investor and 90% to the nation then it is highly beneficial
but if the share of profit is 10% to the nation and 90% to the investors then its benefits will
not be that much.
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

28
Managing a Successful Business project 2019
4. How much do you have invested in the new advanced technology for past 2 years?
The exact amount of investment made on technology by the bank is not possible for the
manager to disclose because it is confidential as well as vague but they told that their bank
has investment in almost all the new technologies available in the market like in mobile apps
for doing transactions, IME pay, etc. Technology changes time to time which becomes
challengeable for the bank to cope up but still they are trying to do investment on new
advanced technology. Due to investment in new advanced technology they have developed
themselves into modern banking. One manager told that they are investing in new advanced
technology but it not compared to international banks
5. How the globalization has changed the way of doing transaction by the customers in the
banks?
All the managers have agreed that they globalization has highly changed the way of doing
transaction. Because of new advanced technology used by the bank, nowadays the way of
doing transaction has been shifting towards modern ways like online payment. In the past
people didn’t have much knowledge about the internet and technology but now people are
becoming aware of new facilities and changing their way of doing transaction. Managers told
that most of the people in the city area are using internet banking and those who are not
aware of this facility are slowly realizing it changing the way of doing transaction from old
methodologies like the very common way of doing payment of money in the past was
through cheque but now people are slowing using internet banking to directly transfer the
money to the other person. One of the manager told that he himself doesn’t uses cheque for
the payment he uses the net banking to do all the transaction and payment of bills, etc.
6. How frequently your customers use ATM card for doing transaction?
All the manager has given the similar type of answer that people nowadays have ATM card
and uses it frequently. They told that most of the person who have bank account in the city
area have a ATM card, people are now aware of the features and facilities included in it and
that’s why people themselves ask for the card and the staff of banks doesn’t have to explain
thoroughly about the ATM card. However, Managers told that people of the village area
don’t uses baking card in Nepal as they are no ATMs and they also don’t know about how to
utilize it. One of the bank manager told that their usage of ATM by the people has increased
by 70% in the course of 5 years. Mangers told that although some people have some
hesitation in using ATM but things are changing and people are getting aware of the benefits
of the card which lead to increment in the use of ATM card.
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

29
Managing a Successful Business project 2019
7. How much there is rise in the use of ATM card by your customers over the years? What
actions are you taking for the convenience of the customers?
Although managers did not have the proper information and data about the rise in the use of
ATM card by the customers but they all agreed that the use of ATM card has been increase
drastically and it can clearly visible. They told that as people are being educated they are
moving towards using ATM card. As use of ATM card is increasing vastly, managers told
that they are providing more facilities, benefits and convenience to the customers for
attracting and influencing them to use the banking card. Managers told that even though they
are not able to set a branch in different places they put ATMs to those areas to increase the
flow of customers. They said that if a place has high number of potential customers and
demanding for ATM for their convenience then their banks put an ATM to that area/place.
8. How the advanced technology has helped to reduce the waiting time of the customers?
For this question, all the managers gave the similar answer that advanced technology has
highly helped the customer for their convenience. As people are using internet facilities,
mobiles banking the number of people visiting the bank. In the past there were a long line
where people have to wait very much for even doing small activities, for example – in the
past the most common way of payment high amount of money was the use of cheque bit
people have to wait for a very long time to clear the cheque but know it has changed.
Manager told that they don’t think that still in the current time the waiting time has highly
reduced, yeah sure it has decreased compared to the past but the problem is still there and it
has not fully solved the problem. Many people still go to bank and have to wait for many
time, manager told that although technology has not solved the problem but it is slowly
helping to reduce waiting time and in near future the waiting time will be drastically change.
2.6.1 Recommendation
Through my experience there are many things that needs to be developed and changed.
 As some of bank staff didn’t gave importance for the interview so my recommendation would
be that they should give some time for giving interview because it creates a lot of problems
for the researchers.
 Another recommendation would be that they should take some more actions in order to
reduce the waiting time as well as for convenience of the customers.
 Some of the bank didn’t have the token system which becomes difficult to manage the
customers.
 Few banks that we visited had very old furniture which they should replace and add new
ones.
 The environment of one of the bank very poor which I think is not good for the customers so
banks should also focus on maintaining hygiene in their environment.
 If possible, a proper parking area should also be there.
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

30
Managing a Successful Business project 2019
2.6.2 Conclusion
From the experience of my research we can conclude that there are almost all the areas in the banks
that is affected by the globalization. All the managers have given the similar answer that the impact
of globalization has positive impact on both the banks as well as the whole nation, globalization is
slowly helping the Nepal to develop further. Through globalization banks of Nepal are also getting to
use foreign technologies, machineries, facilities, etc. which has highly boosted the economy. The
effects of globalization are highly visible and all the activities that we are performing is also have the
impact of globalization. Countries like Nepal have highly getting benefitted from the globalization,
Foreign countries are investing money in our countries and all the transaction is done through the
banks. Globalization has brought modernization in the banking sector which also helped the banks to
operate for the convenience of the customers, most of the people nowadays already have the
knowledge about the modern technologies and machineries of bank which they are using like using
of mobile app of banks for doing transaction. Though globalization has helped to make the banking
activities easier compared to the past but it has not fully solved the problems that are still existing in
the banks like waiting too much in some banks. In the end, we can easily understand that though
globalization has not solved all the problems that lies in the bank but it is very effective in solving
problem, it will take some more time but in near future most of the current problems will be solved.
2.7 Performance Review
1. What was the project supposed to accomplish?
The motive of this project was to identify the positive impact of the globalization in the
banking sectors. This project involved the research in which we have to gather information
by taking interview of the managers of the banks.
2. Did the project succeed in its aims? How do you know? Specifically, outline any
evaluation and assessment undertaken.
This project has fairly become successful in accomplishing the aims of the project. I have
taken the interview of managers of banks in which we have asked the required questions to
accomplish the aims of the project and evaluated it properly and conclude that the project has
been fairly successful.
3. What things do you think worked well and why? Evaluate all aspects of the project
from a range of perspectives.
Firstly, it was difficult for me to do a proper research and gather required information for the
project because we were inexperienced and unclear of how to conduct the research properly
but as we started to gather the information we started to gain confidence in ourselves for
completing the project properly. Our teacher guided us on how to start the research and how
to conduct the research. There are many activities that we have done in order to make the
project successful. Firstly, we selected the topic and then developed objectives of the research
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

31
Managing a Successful Business project 2019
which made easier for me to develop interview question. While taking appoint for the
interview in the first bank we faced rejection which decreased my confidence but because of
my teacher and his guidance we gained our confidence back and again visited other banks for
taking appointment and they gave us time for the interview which in our opinion was a great
comeback. We were very happy with our work and in our opinion, we have done well in
gathering information by properly taking interview of the managers. Managers were also very
good and very cooperate which results in ease in communicating with them.
4. What problems emerged during the project and how were they tackled? Was there
timely identification of issues and resolution during the project process?
As it was my first experience in doing research it sure resulted in face some problems and
issue, some them were manageable but few issues lead to decrease in the confidence. The
very first problem that we faced during the research is when we visited the first bank for
taking interview they denied for giving any information regarding the bank which also
resulted in the delay in time for gathering information. This problem was solved after our
teacher advise us not to worry about it and ask other banks for the interview and then almost
all the other banks we visited gave proper interview to us. While taking interview we also
found an issue that some of the question that we were asking was confidential and vague
which added difficulties for the manager to give answers, this problem was overcome by
adjusting the question and bringing some changes in the question which then resulted in
getting answers of all the questions. Another issue we faced was that one manager was not
ready to record the interview neither through video nor through voice recording, However,
we still needed something as a proof to show that the answers the we collected are from
genuine bank manager, in the end he gave all the answers in a sheet of paper and sign a
signature for the proof.
5. What did you learn from undertaking the project?
As we were inexperienced at the start of the research, we were able to gain many knowledge,
benefits while conducting the research. Firstly, we learned that it is not easy for us to just
visit the place and take interview, we learned that we have to first properly describe about the
topic and the question and then convince them for giving time for the interview. Secondly,
we have learned the proper way of doing communication with full confidence, my
communication skill has vastly developed due to this research because I was able to
communicate with the managers of well-known banks. Research also helped me to gain more
confidence in myself and how to overcome the problems and not to give up even though you
face rejection initially. We have also learned that we need to do a proper planning before
doing any type of research. There are also many small things which we have learned while
conducting the research which include time management, risk management, etc.
6. How would you rate your performance as project manager?
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

32
Managing a Successful Business project 2019
Although we have not conducted the research in the way that we were expecting but we were
pretty happy with hard work and efforts. There were still many things that we have to learn
and we sure will try to learn and based on the performance and personal opinion, I would like
to rate may 6.5 out of 10.
7. What strengths and weaknesses of your performance did you identify?
Strength – My friendly nature sure helped me in communicating as well as convincing the
bank managers to corporate and help me in gathering proper information. Another positive
thing about me in my opinion is that we were able to properly describe about the topic which
sure became beneficial for gathering only relevant information.
Weaknesses – Because of my inexperience in doing research there was less confidence in me
and after the denial from the bank for interview it decreases my confidence drastically.
Although this weakness has been overcome in certain extent from the help of my teacher.
8. How will this inform and support your continuous professional development?
This research has taught me many things and helped me to develop in many areas. Now we
have some ideas about what are the steps we have to take for the proper success of the
project. This research has sure helped me to raise confidence in myself which will be very
useful in the further development as well.
2.8 Value of Research and project management process
We have used the qualitative method for doing the research and made a project management plan to
help me further in collecting the information more efficiently. Some of the importance of the
research is given below:
1. Helps in gaining knowledge and learning new things
Not only for learners and scholars, but for all experts, research is needed. It is also essential,
both online and offline, for aspiring and experienced authors. As we are not fully experienced
in this type of research we get the opportunities of learn new things which not only developed
me from outside but also form inside. After conducting the research, we get to know more
about my topic “Globalization” and its impact on the banking sector. In the past we had some
knowledge about the term “Globalization” but this research helped me to get know more
about the positive things about it. We also get to learn about how to properly communicate
and convince someone for gathering information. We also get the chance to visit and
experience some of the activities of bank managers. Getting knowledge is very important for
the completion of project in proper manner. Through the research we get the experience
about which type of questions should we ask in order to achieve business objectives.
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

33
Managing a Successful Business project 2019
Research also helped me to experience new thing which helped to boost my confidence level
and increased my performance.
2. Get to know about various issues
Through the research we not only get to know about the good things but also get to
experience various issues that occurred during the research. We faced many issues while
doing the research which helped to realize my mistakes and my weakness which resulted in
overcoming my weaknesses. We have founded out that large banks managers don’t have
much time to give interview as they are very busy in their work so we can experience
rejection for interview. Discovering issues can also be positive for anyone because one can
get experience by overcoming the issues like we have found the issue that we have to
properly choose the questions because managers will not give you time for interview if the
questions are vague. Some of these issues initially decreased my confidence level at the end it
those issues helped me gain more confidence in me and get the proper idea of how to handle
those issues.
3. Means to Find, Gauge, and Seize Opportunities
The first opportunity that we get is to experience to conduct the research. Research also help
to find opportunities for learning and experience new things and develop myself. We get the
opportunity to visit the bank and talk with bank manager. Thorough this research, we also get
the opportunity of interviewing bank manager in order to achieve the project aims and
objectives. From these opportunities we get the chance to develop myself further and get to
know more about the topic which helped me to achieve the project aims and objectives.
4. Research helps to increase love in reading, analyzing and writing
Research involves reading as well as writing. These two features of literacy assist to allow
learning and understanding. Without these abilities, appreciating and engaging in studies is
less probable to anyone. Reading helps us to get proper information, whereas writing enables
a reader take advantage of their own view and turn it into a more concrete concept that he /
she knows. Through this research we also get to do the analyzing of the topic which helped
me to develop myself. We were also get the chance to share my opinion and experience in
this project. We have learned and read many things regarding my topic through internet,
books, teacher and bank manager. Discussing and listening are also essential to undertaking
studies in addition to writing and reading. Interviews, participation in knowledge-generating
activities, and informal discussions with anyone definitely help to formulate study subjects.
They may also promote the method of critical thinking. Hearing specialists explain their
studies enables the reader evaluate a certain problem and write about it.
5. Nourishment and Exercise for the Mind
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

34
Managing a Successful Business project 2019
This research sure has helped me to explore new things like interviewing the bank managers
explaining about the topic. “The College Admissions Partners notes how scientific research
in particular "helps students develop critical reasoning skills...helpful for any field of higher
education..." Such search or the thinking process is food for the brain, allowing creativity and
logic to remain active.” Doing research includes lots of activities which requires lots of
efforts physically and mentally which is good way of doing mental exercise. Research and
study encourages individuals to discover opportunities, comprehend current problems, and
reveal truths and truths. It could have stayed a dream without studies, technological progress
and other advances. Observing, evaluating, reading and writing and social interaction
facilitates the search for information, teaching, and understanding of an inquisitive mind.
(Zarah, 2019)
2.9 Conclusion
In this research we have used the qualitative method to conduct the research and taken the interview
of the managers of some banks for my topic “Globalization”. All the managers view on the
globalization and its impact in the banks were more or less similar. Globalization have been fairly
successful in converting the banking activities more modern which helped for the convenience of the
customers. Globalization has been proved to be very effective in order to make the activities easier.
Nowadays people are becoming aware of the new technologies and facilities of the banks so the
banks doesn’t have to explain too much about the benefits of the facilities like internet banking,
ATM card, etc. Although globalization has not been fully successful in removing all the problems
within the banks but it is sure slowly solving the problems and issues. At last, we want to conclude
that globalization has helped the banks in many ways for their development.
2.10 Log Book
Name: Bishal Gurung
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

35
Managing a Successful Business project 2019
Project title: The positive economic impact of globalization on operations within banks.
Week 1 - 11 July to 18 July
Date Research/tasks
achieved
Any risks and/or
issues identified?
Problems
encounter
What have I learnt about
myself this day?
Tasks planned
for next date
10-12
July
Topic and
organization
has selected
None Get to know about globalization
more thoroughly.
Develop
project aims
and objectives
15-18
July
Developed
project aims
and objectives
None I learned that it is necessary to
make research aims and
objectives before conducting the
research.
Develop
interview
question
Week 2 – 21 July to 28 July
Date Research/tasks
achieved
Any risks and/or issues
identified?
Problems encounter
What have I learnt
about myself this
day?
Tasks planned
for next date
19-22
July
Developed
interview question
I found little bit
difficulties in making
proper accurate interview
question that will be
effective in collecting
proper information.
Development of
interview question
through objectives.
Making Research
proposal
24-26
July
Making of
research proposal
None Format of research
proposal
Making schedule
for the research
27-29
July
Schedule is made Found little bit
difficulties in making
proper timely schedule.
Schedule procedure
and time management
Taking
appointment for
interview
Week 3 – 4 August to 11 August
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

36
Managing a Successful Business project 2019
Date Research/tasks
achieved
Any risks and/or issues
identified?
Problems encounter
What have I learnt
about myself this
day?
Tasks planned for
next date
4-5
August
Appointment
taken for
interview
None None Taking interview
7-11
August
Interview taken Many problems taking
interview, some
managers didn’t give
interview and also not
given any information
How to formally
convince people
and explain people
about the purpose
and topic
Evaluating the
information
Week 4 – 14 August to 21 August
Date Research/tasks
achieved
Any risks and/or issues
identified?
Problems encounter
What have I learnt
about myself this
day?
Tasks planned for
next date
13-16
August
Evaluation of
the information
gathered from
interview
None Listening skill
improved
Putting the research
information in the
report
18-22
August
Inclusion of the
information in
the report
None Properly putting the
information in the
correct sequence
Coming up with
conclusion and
recommendation.
Week 5 – 23 August to 30 August
Date Research/tasks
achieved
Any risks and/or issues
identified?
What have I learnt
about myself this
Tasks planned for
next date
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

37
Managing a Successful Business project 2019
Problems encounter day?
23-25
August
Coming up with
recommendatio
n and
conclusion.
None Decision making
and practice of
making conclusion
from analyzing
information
Completing the
research with proper
use of fonts, size,
tables, etc.
25-26
August
Completion of
the research
None Improvement in the
way of conducting
the research while
boosting the
confidence
Submission of the
research
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

38
Managing a Successful Business project 2019
2.11 Risks Encountered
Risk 1: Inefficiency in making effective interview question.
Project Name The positive economic impact of globalization on
operations within banks.
Identified Risk Inefficiency in making effective interview question.
Probable Impact Not getting suitable and required information
Planned Action Make required changes in the questions immediately.
Consulting with the coordinator to make effective
interview questions.
Parties Responsible Researcher,
Proposed Timeline At the mid of August
Reporting Process
List steps required or parties responsible
Research Report
Researcher/ Supervisor/ Coordinator
Monitoring Process
List steps required and parties
responsible
Appointments, Meeting
Researcher/Supervisor/Coordinator
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

39
Managing a Successful Business project 2019
Risk 2: Improper schedule for the research
Project Name The positive economic impact of globalization on
operations within banks.
Identified Risk Improper schedule for the research
Probable Impact Delay in the completion of the project
Planned Action Managing the time properly and making a proper
schedule for conducting research
Parties Responsible Researcher
Proposed Timeline At the end of July
Reporting Process
List steps required and parties responsible
Report
Team member
Monitoring Process
List steps required and parties responsible
Meeting, report, members
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

40
Managing a Successful Business project 2019
Risk 3: Some managers were not ready to give interview
Project Name The positive economic impact of globalization on
operations within banks.
Identified Risk Some managers were not ready to give interview
Probable Impact Not get enough information for the research
Planned Action Visiting several banks to ask for the appointment with
manager for interview
Parties Responsible Managers and Researcher
Proposed Timeline around the mid of August
Reporting Process
List steps required and parties responsible
Report
Team member
Monitoring Process
List steps required and parties responsible
Meeting, report, members
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

41
Managing a Successful Business project 2019
2.12 Actual Cost
The predefined cost was little bit different from the actual cost incurred during the research. The
expenses are given in the below table.
No. Items Expected Amount (Rs.) Actual Amount (Rs.)
1. Travelling 2,100 2,600
2. Food 4,350 5,410
3. Stationary 1,250 1,300
4. Printing 1,850 1,980
5. Communication 2,500 1,900
6 Training and development 4,500 4,500
7 Resource Materials 5,000 4,260
Total expenditure 21,550 21,950
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

42
Managing a Successful Business project 2019
3. References
Anon., n.d. BusinessDictionary. [Online]
Available at: http://www.businessdictionary.com/definition/globalization.html
[Accessed August 2019].
Anon., n.d. linkedin. [Online]
Available at: https://www.linkedin.com/company/nmb-bank-ltd.
[Accessed 16 july 2019].
Anon., n.d. nmbbanknepal. [Online]
Available at: https://www.nmbbanknepal.com/about-us/introduction
[Accessed 16 july 2019].
Bhat, A., n.d. QuestionPro. [Online]
Available at:
https://www.questionpro.com/blog/qualitative-research-methods/#Qualitative_Research_Data_Colle
ction_and_Analysis
[Accessed 2019].
Bhat, A., n.d. QuestionPro. [Online]
Available at: https://www.questionpro.com/blog/quantitative-research/
[Accessed 2019].
Demirguc-kunt, A., 2017. Worldbankblogs. [Online]
Available at: https://blogs.worldbank.org/allaboutfinance/globalization-and-banking
[Accessed August 2019].
Ghosh, A., n.d. ScienceDirect. [Online]
Available at: https://www.sciencedirect.com/science/article/pii/S1879933716300367
[Accessed August 2019].
Giri, B. K., n.d. Economic Forim. [Online]
Available at: http://kishorji55.blogspot.com/2015/01/nepal-impacts-of-globalization-in.html
[Accessed August 2019].
kopp, B. b. a. C., 2019. investopedia. [Online]
Available at: https://www.investopedia.com/terms/g/globalization.asp
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

43
Managing a Successful Business project 2019
[Accessed 8 july 2019].
Riley, G., n.d. tutor2u. [Online]
Available at: https://www.tutor2u.net/economics/reference/what-is-globalisation
[Accessed August 2019].
Rouse, M., n.d. techtarget. [Online]
Available at: https://searchcio.techtarget.com/definition/globalization
[Accessed 2019 july 15].
Rouse, M., n.d. TechTarget. [Online]
Available at: https://searchsoftwarequality.techtarget.com/definition/work-breakdown-structure
[Accessed August 2019].
skfdjskdfjs, n.d. sdfsdf. [Online]
[Accessed 2014].
xgxdfd, n.d. xxfdxd. [Online]
[Accessed 2010].
Zarah, L., 2019. Owlcation. [Online]
Available at: https://owlcation.com/academia/Why-Research-is-Important-Within-and-Beyond-the-
Academe
[Accessed August 2019].
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)

44
Managing a Successful Business project 2019
Research/Interview Questions
1. What do you know about the term “Globalization”?
2. How globalization has impacted the banks?
3. How much the FDI is important for the banks and its development? Why?
4. How much do you have invested in the new advanced technology for past 2 years?
5. How the globalization has changed the way of doing transaction by the customers in the
banks?
6. How frequently your customers use ATM card for doing transaction?
7. How much there is rise in the use of ATM card by your customers over the years? What
actions are you taking for the convenience of the customers?
8. How the advanced technology has helped to reduce the waiting time of the customers?
Bishal Gurung (BTEC HND in Business/ Second Semester Sec-A)