Effective Housekeeping and Accommodation Services

This assignment delves into the significance of effective housekeeping in hotels, highlighting its crucial role in maintaining cleanliness and promoting a healthy work environment. The report emphasizes the importance of having an effective team that manages all control over operations to limit damage. By understanding the key roles of the housekeeping division, customers' needs can be satisfied, and demands met.

Managing
Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
PART 6............................................................................................................................................1
P 6. Key roles of housekeeping department.................................................................................1
PART 7............................................................................................................................................2
P 7 Forecasting linen stock & other guest supplies.....................................................................2
PART 8............................................................................................................................................2
P 8 Interrelationships among housekeeping & other key departments.......................................2
PART 9............................................................................................................................................4
P 9 Scheduling maintenance ......................................................................................................4
PART 10..........................................................................................................................................5
P 10. Importance of security within a selected organization......................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
The main focus of hospitality industry is to fulfil the wants of consumers and attract them
towards the corporation. It involves restaurants & restaurants which mainly emphasis to improve
the quality of product and service. In this report Crowne Plaza hotel has chosen which is a part of
IGH group. There are following topics are covered in present report such as: key roles of house
keeping department, importance of scheduling maintenance in premises and importance of
security within in the organisation.
PART 6
P 6. Key roles of housekeeping department
The housekeeping department perform various roles which are mention below:
Housekeeping department: In the hotel housekeeping department is responsible for
cleanliness so that guest can feel better and nice when they visit the hotel. This department
emphasis to fulfil the demands of guests by providing clean & attract room, required amenities
etc. This division perform different roles which are as:
High standard of cleanliness: For an organisation it is essential to provide clean and
safe premises so that consumer feel comfortable and happy. So manager of Cornish Resort
ensure that premises and room of hotel is clean. Clean environment brings the positivity and
consumers feel pleasant as a result they will prefer to visit this hotel.
Control & supervision: The manager of Cornish Resort can arrange training session for
its employees who work in housekeeping department & it make control by supervision as a
result all workers work effectively so that desires of consumers can be satisfy.
Strong welcome: The staffs of housekeeping department must welcome the guest who
visit Cornish Resort as a result consumers feel happy.
Maintaining safety & security: The housekeeping department ensure the safety and
security of guest who visit Cornish Resort. It is responsible to check all fire fighting tools &
equipments as well as emergency alarm make sure that these are working well.
Work for 24*7: To fulfil the demands of consumers housekeeping department work for
24*7 as a result guest can feel safe, secure and happy.
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PART 7
P 7 Forecasting linen stock & other guest supplies
As per the specified scenario, the management of Crowne Plaza can provide training to
the staffs so that new business can run successfully. For that purpose, they set a training suite
that involves few features in which one is, in room facilities. Apart from this there are distinct
facilities which are also provided like: bedroom area with a bed, guest & lines supplies such as
toiletries & beverage tray. All this features help the management to train its workers
systematically. These employees are able to predict liner stock & other guest supplies in order to
ensure enough supply to fulfil the need. As a result, supply forecasting is introduce as a
collection of information related to recent suppliers & procedures and political and technological
trends which may influence supply. The importance of forecasting liner stock & other guest
suppliers:
Lowering safety stock requirement: The effective demand for forecasting activity can
directly influence the inventory level planning. This is useful to develop production request
associated with manufacturing operations, plans for promotional activity as well as new product
launches. So the role of management of Crowne Plaza to provide tanning to the workers
regarding maintaining stock requirement.
Utilising demand forecasting data collaborative at other guest supplies: For the
management of Crowne Plaza it is necessary to train workers so that they can know how to
analyse and forecast data & information. As an example, Hotel demand forecast data are applied
by other business for only sales & commercial related requirement only.
PART 8
P 8 Interrelationships among housekeeping & other key departments
In an organisation there are distinct department which are engage in its specific roles as a
result wants of persons can be fulfil. The housekeeping division is more physically demanding
job which engaged in different types of task. The housekeeping department in the Crowne Plaza
hotel ensue the cleanliness in rooms & other premises. The relationship of housekeeping
department with other divisions are mention as below:
Housekeeping and food and beverage division: In the Crowne Plaza hotel its food and
beverage department consist of both kitchen as well as service staff. Relation of housekeeping
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with banquets halls and restaurant are mainly associated with provision of linen & uniforms. As
a result effective services can be provided to the consumers.
Housekeeping & purchase department: The purchase department of Crowne Plaza is
ensure to procure out inventory or other items for housekeeping that includes guest supplies,
stationary, amenities, guest supplies etc. Regarding the requirements housekeeping division can
communicate the essential needs to purchase department.
So there are different departments in the hotel and all are engage and perform its work
effectively so that needs and wants of consumers can be satisfy. All divisions are focuses to
provide the better services and quality products so that more number of people can attract
towards the organisation.
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MIND MAP
PART 9
P 9 Scheduling maintenance
In an organisation the security division is very important and in hotel it is a passive
department and react only when any specific situation has arise. In the hotel this departments
plays an effective role and develop strategies and organize different programs in order to
maintain the safety and security of consumers. The director of Crowne Plaza is expert in its field
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and ensure that hotel occupied with staffs, consumers & essential safety equipments. Importance
of scheduling maintenance has mention below:
Healthy and clean environment: The clean environment ca attract the consumers to
visit the hotel and they feel comfortable in the premises. The housekeeping department of
Crowne Plaza is responsible for cleanliness so that guest feel pleasant when they visit. It brings
positivity in the persons and attract the consumers to come again and again as a result sales of
hotel can be increase. The room, wash-room and other premises are clean so that guest feel
happy.
Increment in rating: The clean and neat environment can attract the consumers to visit
the hotel and they feel positivity and as a result they prefer to visit Crowne Plaza hotel. It helps
to maximize the chances that guest will give high rating to this corporation among its different
competitors. So the maintenance division emphasis to fulfil the desires of consumers.
PART 10
P 10. Importance of security within a selected organization.
Nowadays, big and small hotel focus to have and provide proper security and safe
environment to their visitor to make them feel special and comfortable. It is very important for
guest as they visit to any specific hotel with their family member in order to enjoy and spend
quality time. There are different practices that are provided by management to customer such as
proper digital CCTV that cover each part, active guard team etc. In order to give best security to
their customer Crowne Plaza have different services such as building resist form fire, door key
with card etc. some of the main necessity of security are described below:
Attract the customer: In presents time customer are likely to visit safe and secure place
so that they can spend their vacation time with ease and without any fear. Therefore Respective
Hotel use to provide basis and possible essential security services to customer like Video
Surveillance Systems, Alarm Systems, Sprinkler Systems And Carbon Monoxide Detectors etc.
that aid to grow global image rapidly.
Limiting the damage: It is also consider to be one of vital premises in hotel that makes
customer satisfied like maintenance team, fencing all around the hotel, banned on entry of any
outsider. Thus Crowne Plaza use to have effective team that use to manage all control over
operation to limit the reason of damage.
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CONCLUSION
From the above report, it has been concluded that to attract the consumers it is important
to provide effective accommodation services and facilities. The housekeeping division perform
various key roles so that needs of consumers can be satisfy. This department is responsible to
maintain cleanliness and promote healthy and safe working environment. In an organisation
there are distinct divisions which are connect to each other as a result relevant information can be
communicate to all members within the premises. All staffs put their maximum efforts so that
demands of persons can be satisfy.
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REFERENCES
Books and journals
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tourism experience creation: a long-term appraisal and lessons from a thematic villages
project in Poland. Journal of Sustainable Tourism. 23(8-9). pp.1341-1362.
Landauer, M., Pröbstl, U. and Haider, W., 2012. Managing cross-country skiing destinations
under the conditions of climate change–Scenarios for destinations in Austria and
Finland. Tourism Management. 33(4). pp.741-751.
Lima, J., Eusébio, C. and Kastenholz, E., 2012. Expenditure-based segmentation of a mountain
destination tourist market. Journal of Travel & Tourism Marketing. 29(7). pp.695-713.
Matsuhira, N., Fujitsu Ltd, 2013. Communication device having VPN accommodation function.
U.S. Patent 8,423,669.
McLean, S., 2015. Managing behaviour in child residential group care: unique tensions. Child &
Family social work. 20(3). pp.344-353.
Mok, C., Sparks, B. and Kadampully, J., 2013. Service quality management in hospitality,
tourism, and leisure. Routledge.
Pinch, S., 2012. Cities and services: the geography of collective consumption. Routledge.
Porter, D. R., 2012. Managing growth in America's communities. Island Press.
Roesch-Marsh, A., 2012. ‘Out of control’: Making sense of the behaviour of young people
referred to secure accommodation. British Journal of Social Work. 44(2). pp.197-213.
Wajcman, J., 2013. Managing like a man: Women and men in corporate management. John
Wiley & Sons.
Online
Housekeeping. 2018. [Online]. Available through:
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htm>
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