Managing Accommodation Services in Hospitality Industry

Managing accomodation services

Table of Contents
Introduction.................................................................................................................................................3
Main Body...................................................................................................................................................3
TASK 1..........................................................................................................................................................3
P1) Scale and size of accommodation services within hospitality industry.............................................3
P2) Different form of ownership available to accommodation services...................................................4
P3) Discuss role of grading system, online reviews while guest make booking for hotel........................5
TASK 2..........................................................................................................................................................7
P4) Discuss organization of front office functions within different accommodation services.................7
P5) Roles of front office department for selected organization................................................................8
TASK 3..........................................................................................................................................................9
P6) Roles of housekeeping department in context of selected organization.............................................9
P7) Discuss significance of forecasting the stock of linen and other guest supplies for ensuring
adequate supply in order to meet with demand......................................................................................10
P8 Illustrate the value of inter-relationships between housekeeping and other key departments within a
selected organisation to offer quality provision and services.................................................................10
TASK 4........................................................................................................................................................11
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption to guests
...............................................................................................................................................................11
P10 Discuss the importance of security within a selected organisation.................................................12
Conclusion.................................................................................................................................................14
References.................................................................................................................................................15

Introduction
Accommodation services are integral part of hospitality industry. Here, services are
offered so that people can stay at a place for a particular period of time. Each & every hospitality
sector is required to maintain hygiene, clean services. In addition to this accommodation services
also help in enhancement and promotion of tourism within country (Caber and Albayrak, 2018).
Here, report comprises discussion on Intercontinental hotel which is a multinational hospitality
organization, headquartered in Denham. In following report different types of accommodation
services with role of front office and housekeeping department are discussed. Contribution of
housekeeping, security and maintenance department has also been included in the given report.
Main Body
TASK 1
P1) Scale and size of accommodation services within hospitality industry
Accommodation services refer to provide a place to stay to guest for a particular period
of time. It is a vital part of tourism sector where people often visit at tourist destinations and stay
for some duration.
Size of Accommodation sector
It is analyzed that there are numerous hotels within UK which offers accommodation
services to guests. There are nearly 45800 hotels within nation. Most of the accommodation
industry is acquired by luxury hotels. Here, 94.96% hotels fall under luxurious category. The
overall market size of accommodation industry within UK is $ 5.8 billion in 2020 (Hotels in the
UK - Market Size, 2021). There is a forecast of growth within accommodation services in near
future. In addition to this, accommodation sector also play a crucial role in employment
generation. Here, nearly 2,302,000 people are employed within hotels of country.

Scale of accommodation industry
It is analyzed that accommodation industry will grow in upcoming years with growing
number of tourist. Hospitality industry of organization is represented by hotels, guest house,
leisure which nearly contributes 4 % in GDP of UK. In 2020, there were nearly 2.38 million jobs
in hospitality industry which represent nearly 6.9% of total employment of country.
P2) Different form of ownership available to accommodation services
Ownership Type Definition Examples
Privately owned hotels This is owned by a single
owner with the support of
some investors. Here, owner
has the autonomy to take the
decision and implement those
decisions effectively.
Wedgewood hotel situated in
Vancouver. Is the best
example of such privately
owner hotel.
Leased hotels Here hotels are taken on lease
for a particular duration then
lessee hold the responsibility
of all related financial
activities.
Love hotel Leases is the
example of such hotel.