Assignment Solution on Managing Accommodation Services
Added on 2021-02-20
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ManagingAccommodation Services
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Size, scope and scale of accommodation service ..................................................................1P2 Different forms of ownership available for accommodation service.....................................2P3 Discuss the role that, grading, classifications systems and online review sites play whenpotential guests look for and book accommodation ...................................................................3TASK 2............................................................................................................................................4P4 Function of front office within variety of accommodation service.......................................4P5 Roles of front office departments .........................................................................................4TASK 3............................................................................................................................................5P6 Key roles of housekeeping function......................................................................................5P7 Importance of forecasting linen stock and other guest supplies to ensure adequate supply tomeet demand...............................................................................................................................6P8 Interrelationship between housekeeping function and other departments.............................7TASK 4............................................................................................................................................7P9 Importance of scheduling maintenance or repair work to minimise disruption to guests....7P10 Importance of security within organisation.........................................................................8CONCLUSION ...............................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONHospitality industry is regraded as one of the wider and large service sector whichcomprises several range of business that render services and facilities like accommodation, foodand beverage, entertainment, gaming and related product with an aim of satisfying customer in abetter way. However, accommodation service is absolutely a broad sector among hospitalitysector as it ranging from bed & breakfast, hotels, morels, home stay, camping ground, resortsand many more. Thus, managing accommodation service plays a significant role as it directlylink with organisation brand value in order to remain at higher position within competingmarketplace. For this report, Holiday Inn has been considered which is one of the branded andreputed company within UK hotel industry and it is established in the year of 1952. It is asubsidiary of Intercontinental Hotel and serve wide range of services like Food service, lodging,convention, meetings, timeshares across the globe. In this study, it includes size, scope anddifferent forms of ownership of accommodation service, roles of front office and housekeepingdepartment. Moreover, interrelationship between housekeeping function and with otherfunctional unit ans well as importance of security within hospitality organisation foraccomplishing the goal in a stipulated time frame. TASK 1P1 Size, scope and scale of accommodation service The primal intent of hospitality industry is to provide high and better quality of productsand service as it lead them to place the brand in an impressive position as well as to enhance theproductivity ratio. Along with this, the foremost aim of accommodation industry is to retain theexisting customer towards brand and also to attract wide range of population in a effectivemanner that improves overall performance of organisation (Ahmad, Jabeen and Khan, 2014).Hence, the division of hospitality sector is of the most important component of wider serviceindustry as it encompasses different business function like hotels, motels, events, cruise line andetc. In relation to accommodation industry of UK, its size and scope are explained below: When size of accommodation services is considered in terms of workforce employed thenit is ranked at third place. The scope of the accommodation services in hospitality is very wide asit provided range of services and facilities that helps in growth and development of economy as awhole. This industry is growing very fast and becoming backbone to many countries including1
the UK. Scope of this industry is extended towards travel and tourism, airlines, spas, eventmanagement, wellness centres etc. Size of accommodation products and services in thehospitality industry is much more then it can be seen. As services that are provided throughhotels, motels, guest houses, holiday homes all are consisted in accommodation services. In thepast two decade this industry has grown its scope, size and scale of operations. P2 Different forms of ownership available for accommodation serviceWhile establishing a business as hotel that provides accommodation services can beestablished in several forms of ownership. There are several options that are available forownership in accommodation services such as-Privately Owned Hotels: This form of ownership provides freedom and authority toowners of business to govern business according to terms and conditions that suits business toachieve objectives (Amoako and et. al., 2012). Autonomy in decision making makesmanagement process simple and in this structure decision of inverters is implemented whererequired. Establishing hotel business as privately owned will make it difficult to grab marketshare as high level of competition is already available in the market. Leased Hotels: In this form of ownership management is conducted by an organisationor individual who has taken the hotel on lease. Building in which operations are performedbelongs to other individual who transfers management rights for consideration. All the riskrelated to operations lies with the lessee and lessor will receive lease rent for duration till leaseperiod. Managed Hotels: When investment is made in hotel industry and operations areperformed without experience it can leads to losses. To minimise amount of loss a hotel businesscan be operated through managed ownership. In this form of ownership a management companycan be hired to manage business operations (Friess and et. al., 2015). Financial obligations lieswith the owner and responsibility of making management decisions lies with managementcompany. Franchises: In this form large hotels provide right to use their name to other party toexecute operations in name of company at destination where no establishment exists in currentphase. This for of ownership comes with an advantage of already established brand name. 2
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