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Training and Development of Employees

   

Added on  2020-10-22

9 Pages2335 Words474 Views
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Human ResourceManagement for ServiceIndustries
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TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1TASK 2............................................................................................................................................13.1 Job description and person specification for HR manager in Hilton Hotel...........................13.2 Comparing the selection process of different service industry’s businesses.........................4TASK 3............................................................................................................................................44.1 Contribution of training and development activities to the effective operation of HiltonHotel............................................................................................................................................4CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
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INTRODUCTIONHuman resource management (HRM) is an approach used by firms for the effectivemanagement of most valuable assets of organisation i.e. people. The basic necessity of anyorganisation operating in service industry is its human resources without whom to run business isnot possible (Boella, 2017). Present study is based on Hilton hotel, UK which is one of thelargest hotel brands across world. There will be discussion on job description and personspecification for the HR manager in Hilton Hotel. Also, selection processes used by Hilton andBritish Airways will be compared. Contribution of training and development activities to theeffective operation of Hilton Hotel will be given as well.TASK 1Covered in PPTTASK 23.1 Job description and person specification for HR manager in Hilton HotelJOB DESCRIPTIONCompany – Hilton Hotel, LondonDepartment – Human ResourcePosition – HR ManagerReporting To – Head of DepartmentJob BriefHotel is looking for an HR Manager to look after the personnel and their related matters inorganisation that starts from recruitment to providing compensation and training to staff withassessing their performance.To get best fit on this job role, experience in hospitality industry on some higher position ofHR is requiredwith having knowledge regarding labour legislation especially with respect toflexible working hours.Overall, you need to ensure that staff is engaged, motivated, well-trained and productive torender high quality customer services.1
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