logo

Human Resource Management for Service Industries - Hilton

   

Added on  2020-10-22

9 Pages2335 Words474 Views
Human ResourceManagement for ServiceIndustries

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1TASK 2............................................................................................................................................13.1 Job description and person specification for HR manager in Hilton Hotel...........................13.2 Comparing the selection process of different service industry’s businesses.........................4TASK 3............................................................................................................................................44.1 Contribution of training and development activities to the effective operation of HiltonHotel............................................................................................................................................4CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7

INTRODUCTIONHuman resource management (HRM) is an approach used by firms for the effectivemanagement of most valuable assets of organisation i.e. people. The basic necessity of anyorganisation operating in service industry is its human resources without whom to run business isnot possible (Boella, 2017). Present study is based on Hilton hotel, UK which is one of thelargest hotel brands across world. There will be discussion on job description and personspecification for the HR manager in Hilton Hotel. Also, selection processes used by Hilton andBritish Airways will be compared. Contribution of training and development activities to theeffective operation of Hilton Hotel will be given as well.TASK 1Covered in PPTTASK 23.1 Job description and person specification for HR manager in Hilton HotelJOB DESCRIPTIONCompany – Hilton Hotel, LondonDepartment – Human ResourcePosition – HR ManagerReporting To – Head of DepartmentJob BriefHotel is looking for an HR Manager to look after the personnel and their related matters inorganisation that starts from recruitment to providing compensation and training to staff withassessing their performance.To get best fit on this job role, experience in hospitality industry on some higher position ofHR is requiredwith having knowledge regarding labour legislation especially with respect toflexible working hours.Overall, you need to ensure that staff is engaged, motivated, well-trained and productive torender high quality customer services.1

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Human Resource Management Hilton hotel
|18
|5598
|4009

Report On Human Resource Management (HRM) - Hilton Hotel
|17
|4250
|123

Human Resource Management Assignment - Hilton hotel, UK
|8
|1838
|270

Human Resource Management in the Service Sector- PDF
|20
|6105
|276

Purpose of Human Resource Management | Hilton Hotel
|14
|4202
|149

(solved) Human Resource Management in Service Industries
|12
|3939
|473