Understanding Organizational Excellence

The assignment content appears to be a collection of academic articles and books on various topics such as managing internal stakeholders, corporate reputation, intercultural management, business model innovation, risk management, climate risks, trust-driven joint activities, sustainability, innovation, and organizational excellence. The articles and books cover different fields such as service business, agriculture, environmental management, hospitality, quality management, supply chain management, and human resources. The content seems to focus on the aspects of managing internal stakeholders, achieving corporate reputation, implementing sustainable practices, and driving business results.

MANAGING BUSINESS
ACTIVITIES TO ACHIEVE
RESULTS
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1
LO1- UNDERSTAND THE IMPORTANCE OF BUSINESS PROCESSES IN
DELIVERING OUTCOMES BASED UPON BUSINESS GOALS AND OBJECTIVES
1.1 Organizational structure and culture of ABC company...................................................3
1.2 Methodology used to map process to ABC company......................................................4
1.3 Evaluating the outputs from the processes and guilty gateway.......................................6
LO2- BE ABLE TO DEVELOP PLANS FOR OWN AREA OF RESPONSIBILITY TO
IMPLEMENT OPERATIONAL PLANS
2.1 Plans which promote goals and objectives for own area of responsibilities....................7
2.2 SMART Objectives of the company................................................................................7
2.3 Implementation appropriate system to achieve goals.......................................................8
2.4 Activities to meet with operational plan with effective monitoring.................................9
TASK 2
LO3- BE ABLE TO MONITOR APPROPIATE SYSTEM TO IMPROVE
ORGANISATIONAL PERFORMANCE
3.1 Managing and Monitoring Quality Standards................................................................10
3.2 Quality Culture for ABC Company................................................................................11
3.3 Recommendations for Improvements.............................................................................11
3.4 Report on the wider implications of proposed changes……………………………….12
LO4- BE ABLE TO MANAGE HEALTH AND SAFETY IN WORKPLACE
4.1 Risk assessment plan......................................................................................................12
4.2 Demonstrating the health and safety regulations and legislation to be applicable in specific
work situation.......................................................................................................................13
4.3 Systematic review of organizational health and safety policies and procedure.............14
4.4 Practical applications of health and safety policies and procedures at the work place. .14
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REFERENCES..............................................................................................................................15
INTRODUCTION
Managing business activities requires supporting the enterprise. Thus, it plays very
important role for achieving goals and objectives at workplace. In this aspect, various crucial
techniques are requires which assist to address targets (Olmedo-Cifuentes, Martínez-León and
Davies, 2014). With the help of available resource, every enterprise can attain targets as well as
positive outcomes. In this context, present report is based on ABC Limited which is a
recruitment firm of UK market. From the past few years, they are suffering loss due to poor
management and the inadequate leadership.
For overcoming these issues of the business, present report covers organisational
structure and culture which determines relationship between different process or functions of the
company. Furthermore, it also demonstrates the culture which needs to be monitor for quality
standard and development of ABC Company. In addition to this, report describes the health and
safety regulations which are applicable in different situations of enterprise. At last, it carries plan
which practical application of health and safety policies in the chosen organisation.
TASK 1
LO1- UNDERSTAND THE IMPORTANCE OF BUSINESS PROCESSES IN
DELIVERING OUTCOMES BASED UPON BUSINESS GOALS AND OBJECTIVES
1.1 Evaluate the interrelationship between the different process and functions of ABC firm
Managers have the key role to attain the desired goals and standards of the business entity
so they are responsible for each and every activity of the organisation. Thus, Managers are those
people who are involved in every activity of ABC Company which helps in attaining targets
(Thompson, William, and Thomas, 2013). ABC Company’s organisation structure is not
effective to execute their targets properly. Organisation structure of ABC is as follows:
 Chief Executive Officer is the owner of the company who takes all the high level
decisions and the managers need to achieve those targets fixed by the chief executive
officer.
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 Every department of the company such as operational, marketing, financial, human
resource and environmental department has their own respective managers. They are
responsible to take effective decision to implement the plans and strategies developed by
the Chief Executive Officer and Managing Director of the company.
 In ABC Company, general manager helps in meeting goals and objectives.
 Functional manager have to take care of human resource, finance as well as sales.
(Organisation Structure, 2017)
Since, the company is engaged in the recruitment of the best applicants for the large and
reputed companies like ASDA, TESCO etc. ABC Company is facing so many obstacles because
the firm does not have specialised employees for this work which require the appropriate process
so that they can recruit best employee.
Marketing department of the company helps in doing the promotions of the business
entity and this department is connected with all the departments of ABC company. Likewise, for
doing the proper marketing of any products, employees know about all things which are related
to that and for that manager of human resource provide the proper training to employees which
helps in providing the knowledge that how they can do marketing. For doing the marketing, they
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Illustration 1: Organisation Structure

need proper budget and for they they contact to finance department. As all these departments are
interconnected with each other.
1.2 Methodology used to map process to ABC company
The main objective of ABC Company is that they have to provide the job according to
the requirements of the applicants. The company need to take effective and reliable steps to
convert the deficit in to the profit (Pulakos, 2009). They need to arrange the interviews in
different companies and make their charges from the clients. The recruitment process could be
explain easily with the help of Process map which describes the different activities which are
involved in defining the operations of the business entity and the person responsible for the same
and to what standard a business process should be completed which will help is determining the
success. Here is the process map for the providing the consumers’ services:
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(Recruitment Process, 2013)

Process map refers to the chain of different activities which is connected to each other
and they are passing through the different functions. It involve the different activities that what
the business entity does and who are responsible for completing the targets.
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Illustration 2: Recruitment Process

 First step is that the company members have to receive the service request and have to
do the effective communication.
 Second step is that the manager of ABC business entity has to obtain information which
is related to the consumer services and by that they can attain the targets. Then they have
to identify that all the information is available for providing the services to the consumers
 Third step is that they have to check their documents and verify the same with the best
possible sources.
 Fourth step is to make effective arrangements for CV registration; short-listing and
interview procedures need to be laid down as per the requirement.
 Fifth and last step is to resolve queries and have to provide the special offers as well as
services to the consumers so that they can attain the goals and objectives.
1.3 Evaluating the outputs from the processes and guilty gateway
Quality gateway is the organisational point through which all the requirements of the
consumers can achieve. The intention of this gateway having a trap to find out the incorrect
requirements and then they can prevent the incorrect requirements from the designing as well as
implementation. Monitoring and evaluating is key concept for achieving better outcomes. It also
recommends the improvement methodology according to its requirement. It is the continuous
process for evaluation of ongoing activities and also recommends the effective tools and
techniques to be used for the purpose of efficient outcome. This process evaluates the
transformation process which is ongoing. It also provides fundamental concepts and disciplines
for achieving greatest outcome (Rayna, and Striukova, 2016). It also helps in to maintain
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sustainable position in market place. Well-equipped operations and qualified staff make positive
contribution in the success of any organization.
Business outputs are the transformation of combination of inputs. Inputs includes the raw
material, human resources and finance those elements are the essentials which are used for the
conversion of input in to output. During the transformation process all the activities are
effectively monitored and take action towards if any deviation occur. Evaluation of the process is
used for the purpose to maintain the quality of the product and services. It checks the attributes
and their quality standards which help in the growth of the company.
Effective tools and techniques to be used for the evaluation purpose which provides high
standard of data. It is essentials process for every organization because it fulfils the high degree
of customer satisfaction. High quality of goods and services are the prime element for the
success of any organization. Evaluation is to be done in every department of an organization. It
took place in finance, Human Resource and operation department. All the departmental activities
are interrelated to each other.
LO2- BE ABLE TO DEVELOP PLANS FOR OWN AREA OF RESPONSIBILITY TO
IMPLEMENT OPERATIONAL PLANS
2.1 Plans which promote goals and objectives for own area of responsibilities
In order to make plan, ABC Company are required to determine accountability through
which they can reduce the wastage of time at workplace. To make plan in the organisation,
following steps can be carried out:
 Determines objectives of the enterprise: Within the chosen organisation, first thing
which needed is demonstrates objectives of company (Caganova, Cambal and
Weidlichova Luptakova, 2015). In this aspect, ABC is required to expand their operations
and outcomes in an effective way. For building successful plan, it is important to cover-
up personal and business objectives. Therefore, good time must be taken which build
mind set and exploring various avenues that assist to grow business operations. With the
help of fast growing culture, it is essential to set time for maintaining stable operations
and attaining goals (Ross, 2015).
 Measure goals and objectives: If the company is facing issues such as poor management
and inadequate leadership, new structure and culture system are required to be developed.
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In this aspect, success of the enterprise can be take place easily with maintain operations
and outcomes.
 Assessment enterprise potential: For attaining goals and objectives, it is important to
demonstrate responsibilities of employee at the workplace (Weinhofer and Busch, 2013).
In this aspect, ideas can be share which is given by different workers in ABC Company.
Objectives of the business simply describe those things which can be match with targets
and assumptions that needed for company.
2.2 SMART Objectives of the company
From the last few years, CEO of ABC Company set targets to increase the productivity
and goals of the business. This is because, high level of goals are correlates which make
successful operations. It demonstrates things which help in maintaining productivity and
efficiency which assist to measure objectives (Leppälä, Rautiainen and Kauranen, 2015).
Following SMART objectives can be considered within the cited firm:
1. Specific
ABC Company has objectives to enhance sales and productivity through effective
management and adequate leadership style. Thus, they have to recruit skilled and experienced
employee who can participate in attaining targets and goals. For example: ABC business entity
have to increase the market share by the 60% in 6 months.
2. Measurable
Setting measurable criteria assist to measure and monitor organisation goals in an
effective manner. In respect to this, excellent key performance indicators can be taken in the
cited firm through the progress charts and graphs (Rayna and Striukova, 2016). In this step,
organisation undertakes various activities through which they can monitor performance for
developing the enterprise. For example: they have to increase their consumer base by 15%.
3. Attainable
Setting objectives also need to address through the attaining objectives. It can also assist
in reducing the turnover through realistic performances. Market share should reap by 60%.
4. Relevant
In this step, the chosen enterprise aligns their objectives whether they are specific for the
company or not. ABC Company is required for arranging training programs for their employees
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so that development of workers can be taken at workplace. The company have to develop their
substitute products at a lower prices which is compared to the different competitors.
5. Timely
Setting target needed to set time frame for each activity and goals (Caganova, Cambal
and Weidlichova Luptakova, 2015). Thus, it aids in attaining objectives and goals for
development of ABC Company. ABC company reap the market share within 6 months.
2.3 Implement appropriate system to achieve objectives
There are four steps through which the chosen can achieve their goals and objectives.
They are as follows:
 Setting priorities and important goals
The important thing which needs to be carry by ABC Company is to setting objectives
and priorities (Pulakos, 2009). In this aspect, specific goals of the enterprise can achieve through
clarify some important activities and actions that demonstrate firstly.
 Reviewing and continuous checking
After writing goals and setting priorities, it is essential to make successful operations and
results. In this aspect, continuous reviewing can assist in accomplishing the goals and objectives
which can be measured at the workplace (Olmedo-Cifuentes, Martínez-León and Davies, 2014).
 Focus on each goal
In order to make successful operations, it is also important to determine continuous
focusing. This is because; it demonstrates progress of the company, right things for the
organisation and areas where ABC is lackig to enhance their targets. When focus on each goal
and activity then the business never fails to overcome the weakness and accomplish targets.
 Accountability partner
After developing three steps, it is very important to maintain great intentions that are
needed by company (Kumarasiri and Gunasekarage, 2017). In respect to this, all big things of the
business are ascertain for improvements. Accountable partner is the person who can monitor
each performance and activity according to the time frame. Hence, they can cooperate with ABC
when monitoring is required at the workplace.
ABC company can use Management by Objective method as it is a management model
which have their aim to improve the performance of the business entity by defining their
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objectives and this can be done only with the agreement by both management as well as
employees. It helps in attaining their goals a objectives which are decided by the higher
authorities of the business entity.
2.4 Activities to meet with operational plan with effective monitoring
There are various activities which need to be undertaken by the company for developing
the organisation (Beaumont, Whitaker and Pedersen, 2013). In this aspect, ABC set their
objectives and targets in different manner so that they can overcome problems and make
successful operations. Following are different activities and time frames which need to be
accomplishing for attaining positive results in the enterprise:
Activities Resource Time frame
Effective management Recruit new employees 3 months
Adequate leadership Appropriate leaders 2 months
Long term goals Strategies and methods 1 and half moths
Improvement in
effectiveness and
overall performances
Monitoring and reviewing plan
according to the strategies
2 and half month
TASK 3
LO3- BE ABLE TO MONITOR APPROPIATE SYSTEM TO IMPROVE
ORGANISATIONAL PERFORMANCE
3.1 Managing and Monitoring Quality Standards
Quality management system is a collection of the business processes so that they can
focused on fulfilling the needs and wants of the consumers along with the enhancement in the
satisfaction of the employees. This system is aligned with the purpose of the organisation and
strategic direction so that they can attain the goals and objectives.
Since ABC Company is heading towards the organizational failure – it is high time that
we implement the new systems in the company which can deny that failure. Designing the
quality standard systems will provide the organization to come over the problem of
poor/ineffective management, allowing us to deliver promises to the clients as well as customers.
Total quality management is a system of management which is based on the different principle
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so that every number of staff must be committed so that they can maintain the high standard of
work in every aspect of the business operations. ABC company have to use TQM which helps in
providing the best and qualitative services to their consumers and by that they can attain their
targets. It helps in focusing on the needs and wants of the consumer and on the basis of that
rewards should be provided to them so that they motivated. Along with this they have to do
effective communication with their consumers while providing services. In order to get the
operations on track certain systems ABC Company should consider are:
 Customer focus
Managers of ABC Company should cater the needs of its customers. Knowing what your
customers strive for and fulfilling their expectation through your service is the step towards new
customers opportunity. Eventually this increases brand loyalty, waste reduces, revenue increases
(Hewison, and Ellis, 2015).
 Rewards & Acknowledgement
Reward systems are the key element in the organization, through effective reward system
a firm can retain its key employees, enhance motivation, creates a brand image in the mind of
stakeholders and potential stakeholders about the organization. Every firm has its own kind of
reward systems, since nature of business varies so does the rewards. Rewards can be monetary or
non-monetary.
 Communication
Communication is core attribute in driving the company to new heights. It is the link
between the superiors and subordinates as well as customers and stakeholders. It allows
employees to share their feedback and provide us to get the solutions to the problems they are
facing.
 Factual Approach to Decision-making
Type of logical approach which is based on the data and analysis, facts and figures, past
records is good for business. This will help managers to make decisions for the operations
with clarity & reasonable and achievable decisions.
 Continual Improvement
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Continuously improving your approach towards an operation will result in better outcome
from every outcome. This will improve organizational flexibility to adopt the different situations.
Also increases chances of garbing new opportunities in the market.
3.2 Quality Culture for ABC Company
Setting up quality culture/environment to work under is as necessary as the management
modification for ABC Company to keep your company on the way to achieve objectives and
goals. There are many ways through which ABC Company can establish a good working
environment in the company. Usage of self-monitoring tools: It is the era of technology and due to digitization there
are various tools in the market through which every employee can fill his/her daily work
in those software's and it hardly takes 5mins to fill it (Rayna, and Striukova, 2016).
Keeping check on that software's management can drive the further operations. One-to-one interviews: Asking every employee to come in the conference room and
present what they have encountered, achieved, performed during a particular period will
give the managers a great look at the performance of particular employee. Empowerment: Giving the freedom to an employee to show his/her creativity is what
drives the motivation in an employee, but managers need to keep a check on them that
they are using their skills in the periphery of the company rules and regulations.
 Learning & Respectful: creating a learning & respectful environment will help ABC
company to achieve the quality culture. Differences do occur in the company and you
should not try to avoid them, instead maintaining the respect for superiors is what
managers look for.
3.3 Recommendations for Improvements
 ABC Company should implement reward systems in order to get back on track.
 The company should install the self-monitoring tools so that through those tools
managers can keep a check on the employee performances.
 Managers need to have strong leadership attitude towards the employee (Pulakos, 2009).
 Creating motivation among the employee is the need of the hour for ABC Company.
 Conducting one-to-one interviews will help managers to differentiate productive and non-
productive employees.
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 Establishing the attitude of learning and respecting the subordinates and superiors is
needed in ABC Company.
3.4 Implications of Proposed changes
By introducing the changes proposed and acting on them on regular basis it is likely that
management of ABC Company will be able to get over the current situation of company Robert
(C. Ford, and et. al., 2011). By keeping regular checks, checks on monitoring tools, appreciating
the extra ordinary performances, conducting off site on yearly basis, distributing rewards,
acknowledgements, this all if implemented and executed accordingly with proper supervision
and control then management, operations, services all will be on time and with quality. They
have to give reward to their employees which helps in providing the motivation to them so that
they attain their goals. Along with this by providing rewards, employees improve their
performance. The manager of the business entity have to apply various tools and techniques so
that they can monitor the performance of the employees and on the basis of that they provide the
incentives to employees. To attain the success, managers have to maintain their leadership
attitude as it helps to employees for providing the best qualitative services to consumers.
Motivation is a essential factor and manager have to provide that so that they can not face any
problem in doing best work. Manager have to conduct the interview of the employees so that
they can find that which employees helps in increasing the production or which not and on the
basis of that they can proposed the changes.
Basically for ABC Company the plan is ready they just need to execute that plan in a
proper way.
LO4- BE ABLE TO MANAGE HEALTH AND SAFETY IN WORKPLACE
4.1 Risk assessment plan
Risk assessment is:
Step -1
o Identification of Risk -
Identification of risk is first step taken by the ABC Company for the safety and health of
employees (Weinhofer, and Busch, 2013). The employee’s duty to check the risk factors that
affect the employees’ health at the work place. It includes the physical health, mental health,
chemical and biological risk at the work place. To identify the hazards, human resource of ABC
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company has a duty to identify the different threats while doing the work. All these related to
risk and staff members have to reduce that.
Step-2
o Evaluate the risk
In this step the employer have duty to analysis the risk and how the employees are affect
and help to the manager to take the decision about how we control the risk at the work place.
ABC company have to evaluate the risk which is identified and for that they have to control the
risk.
Step-3
o Taken Action
when we evaluate the risk then we take the action according alternative option of the
situation .the decision may be as a planned and we implemented that it convert into the action
that help to employees for safety in the organization. ABC company have to take action for
controlling the risk as it helps in generating the maximum profit.
Step-4
o Making the record of the finding
Employer have duty to record the all finding of the risk it may include the all type of
record action taken for the reducing the risk. The employer of ABC company have to record all
the finding of risk and when they take any action they have to record that.
Step-5
o Review the risk assessment
In this step the employees analysis the implementation of action are satisfied the
employees and not then we update the plan according to the employees. ABC company have to
review the assessment of risk so that all the employees will satisfied and by that they can attain
the targets.
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4.2 Demonstrating the health and safety regulations and legislation to be applicable in specific
work situation
Six sigma and lean manufacturing structure provides the quality standard of the product
and services. It creates values for things and modified it which develops value. This structure
helps in to improving the process outcomes along with to identifying and removing the causes of
defect in an appropriate manner and produce effective outcomes. It also minimizes the variability
in the manufacturing process, business operations and in the quality of product and services. It
provides sufficient tools and techniques for removing the error and less over work in order to get
competitive advantage (Hewison, and Ellis, 2015).
It is the integration of all factors which are effectively correlated and produce attractive
outcomes and to demand of a product with customer satisfaction. Quality of result can be hamper
sometimes by the changes in the environment so that business has acceptability power to adopt it
makes sufficient changes to meet needs. ABC Limited have to use Health and Safety Act 1974,
in which they have a duty on all employers for doing the reasonable practices, health, safety as
well as welfare of all the employees of ABC company. It helps in maintaining the sales
operations along with the working environment. They have to provide adequate training of staff
to ensure health and safety. They can use management of Health and safety at Work regulations
1999. this act helps in managing a risk to their employees and others are arising from the
different working activities. Employers have to make arrangements for the health and safety in
the workplace.
4.3 Systematic review of organizational health and safety policies and procedure
Every organization carries out an initial review of the safety and health management
system. Safety statements to be concise and easily understood by those people who might have
risk and gives guideline to resolve it. Health and safety policy are the internal organizational
structural policy which describes the individual person position and their responsibilities (Rayna,
and Striukova, 2016). Safety statement is reviewed regularly if any changes take place and
modification accordingly.
Safety at operational level of organization to be necessary because they are hazardous like
chemical and mining industry. All the equipment is well maintained and regularly monitors its
process to reduce the risk and hazard at the work place. Adequate training program and all the
information regarding to the work process and its hazardous impact on the health and safety are
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paste on the walls of the organization so that all the persons are aware about their impacts.
Management have to use proper legislations along with the laws and they have to cover all the
aspects of the business entity and that aspects should be relevant to all the employees. The
Health and safety at work Act, 1974 in this they have to prepare a statement so that they can
bring the attention of all employees. The policy should be reviewed and revised as it is
necessary. The policy which are related to the health and safety of the employees they address
only health and safety matters but in ABC company these policies affect the activities or
operations. Without any policy, all employers have a duty of care to protect their employees and
others which arise from the work activities.
4.4 Practical applications of health and safety policies and procedures at the work place
In an every organization where more than five employees are working that time company
makes an written health and safety policy statement. It covers all the aspects of organization and
also relevant to all employees. Setting out a policy is the main aim of the organization it set out
in such a way to clear about every one responsibility in order to maintain structure. All the safety
and health related policies are convey to all relevant employees they are working at the
hazardous workplace (Beaumont, Whitaker, and Pedersen, 2013). All the policies are effectively
framed under consideration of well fare of the organization as well as employees.
CONCLUSION
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With the help of this report, it has been found that management plays a significant role in
boosting the efficiency and competence of the company. With the help of it, it has been
identified that to keep company alive, you need to be accurate in every segment of the company
mainly management. It has been found from this report that significance of human resource is
even crucial in the recruitment companies as well.
Due to this, need of effective management is very high within the context of any industry so that
employees can be motivated and their performance can be boosted.
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