Managing Communications, Information & Knowledge (MCKI)

Managing Communications,
Information & Knowledge (MCKI)
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TABLE OF CONTENTS
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Discussing the major decisions in Aldi..................................................................................3
1.2 The information and knowledge that will support/ensure effectiveness of the decisions
taken by Management .................................................................................................................5
1.3 The internal and external sources of information and understanding. ..................................5
1.4. Providing recommendations to improve information and knowledge availablity to Aldi
along with Justification for recommendations.............................................................................6
2.1. Stakeholders that can influence the decision making process in Aldi .................................6
2.2. Discussing how to make contact with those identified and develop business relationships
......................................................................................................................................................7
2.3. Discussing different tactics to involve identified stakeholders in the decision making
process of Aldi.............................................................................................................................7
2.4 Strategies that can be adopted by Aldi to improvement involvement of stakeholders in the
decision making. .........................................................................................................................7
TASK 2............................................................................................................................................8
3.1 Report on existing processes of communication in an organization .....................................8
3.2 Comparison of different communication system for appropriate communication in Omega
......................................................................................................................................................9
3.3 Implementation of improvements for integration of systems of communication................10
3.4 A personal plan to improve communication skills. ............................................................10
TASK 3..........................................................................................................................................11
CONCLUSION .............................................................................................................................11
REFERENCE ................................................................................................................................12
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INTRODUCTION
In contemporary business operations, an efficient communication system is considered as
as a great tool to attain corporate goals. In this context, every business entity determines various
strategies for managing smooth flow for transmission of information among different department
of organization (Bertocci, 2009). By developing an appropriate communication, every firm is
able to manage coordination among different department and divisions of company as per the
organizational objectives that would enhance efficiency and effectiveness of management
decisions along with productivity of company.
The report is going to find various aspects of business communication in three segments.
In first part, this report evaluates different decisions that have been taken by managers of Aldi at
different level of management (Aldi About us, 2015). It also determines needs of information to
take various business decision as well as role of stakeholder in decision making process in retail
firm. In the next part, it examines the current communication system in Omega airline along with
different tactics to improve internal communication. In the last, several elements related to
collection and recording of information are evaluated.
TASK 1
1.1 Discussing the major decisions in Aldi
As per the objectives of business, a range of decisions are taken by managers and
departmental heads for managing various business operations. The most important decisions are
explained below:
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Figure 1: Level of decision making process
(Source: Management Information Systems and Decision-Making: An Overview, 2014)
As per the above figure, it is stated that there are mainly three types of decisions taken in
particular organization such as strategic, tactical and operational. First of all, strategic decisions
include all decisions which are mainly taken by top management of Aldi associated with the
expansion of business in new emerging market, opening of new retail outlets, determination of
the sales objectives etc (Greenbank, 2011).
On the other hand, Tactical decisions are mainly associated with middle management or
departmental heads of different divisions of organization as per the guidelines of top managers.
In the context of retail organization, these decisions are mainly associated with the selection of
target consumers, formulation of strategies for the new product development along with
optimum allocation of financial resources.
Apart from that Operational decisions are mainly taken by the lower staff and team
leaders for handling the day-to-day business operation (Leonard and Cardy, 2011). These
decisions have been taken to resolve different operational issues in order to provide the support
to top managers in strategic decisions of company.
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