Managing the Customer Experience : Hazev
Added on 2020-10-22
7 Pages1738 Words250 Views
Managing the CustomerExperience
Table of ContentsINTRODUCTION...........................................................................................................................1LO 3.................................................................................................................................................1P5 Examining how digital technology is employed in managing the customer experience.......1LO 4.................................................................................................................................................2P6 Illustrate the effective customer service strategies in hospitality sector................................2P7 How Customer service strategies create and develop the customer experience in a way thathelps to meet the needs of customer and required business standards........................................3CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5
INTRODUCTIONCustomer managing experience is the most essential and tough part of the organisation.Companies has to make some potential strategies and adopts practices to meet the needs andexpectation of the customer. Present study based on customer experience of Hazev restaurantwhich is the collaboration between experienced Tas and Haz restaurant group. In which reportwill be discussing that how digital technology managing the customer experience and explainscustomer management systems as well. Besides, study also looked at customer strategies throughwhich company can influence into more better manner and create customer required businessexperience. LO 3P5 Examining how digital technology is employed in managing the customer experience.Customer interaction is at forefront of technology as e-commerce and other advancesmake purchasing in order to meet out the best approachable goals and services. Customer gethighly influenced by e-commerce and get highly satisfied with the sources they get in anappropriate manner (Ashraf, 2017). In present day, customer only wants to grade the newmanaging and effective management task. In order to meet out the best growing results,advanced technology helps to attract the high customer satisfaction and new loyalty with them.There are some digital technology that enhance the customer satisfaction in order to get customerloyalty and effective management task. An agile, flexible IT environmentHaving the right technology to power up digital strategies is fundamental in today'sbusiness world. For example: Cloud technology is the best approach in order to meet out the bestapproaches and styles. Cloud is the best approach that helps company to make fast decisionmaking approach and make dynamic flexible effective management targets. That helps to keepmaintained the effective customer database system (Bernardo and Farrero, 2015).Personalized customer experiencesThis is the another strategy that buyer wants from their seller. They want some uniqueservices in order to full fill their customer satisfaction. This approach or technique help togathered customer history and accordingly deliver message to the right person at right time. A seamless multi-channel experience 1
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Managing the Customer Experience PDFlg...
|6
|999
|249
Managing the Customer Experience Assignment - Hazev Restaurantlg...
|7
|1677
|64
Managing the Customer Experiencelg...
|8
|1954
|21
Managing the Customer Experience - Assignmentlg...
|8
|1743
|229
Use of Digital Technology in Management of Customer Experiencelg...
|6
|1226
|33
Managing the Customer Experience Assignmentlg...
|6
|1384
|167