Impact of Motivation in the Workplace: A Study on Costa Coffee
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This study investigates the impact of motivation in the workplace with a particular reference to Costa Coffee. It includes a literature review, research methodology, questionnaire, results, and conclusion.
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Contents INTRODUCTION.......................................................................................................................................3 Literature Review........................................................................................................................................4 Research Methodology:...............................................................................................................................5 Questionnaire:.............................................................................................................................................6 Results:........................................................................................................................................................7 Conclusion...................................................................................................................................................7 REFERENCES............................................................................................................................................8
INTRODUCTION Background to the study:Motivation is the process of stimulating, inspiring and encouraging the human resources of an organization so that they can do more hard work in order to achieve the objectives as well as goals of the organization. With the process of motivation, an organization can maintain employee retention and engagement within the workplace. The respective process results in strong stability in the manpower of the company. It also provides assistance in developing the level of confidence among the employees of the organization as well as improves the performance of work along with securing their loyalty and reducing their absenteeism and labor turnover(Bushi, 2021). Motivation facilitates in improving the brand image of organization and ultimately, captures the competent personalities within the workplace. Within this presentation, there will be an investigation on the impact of motivation in the workplace with a particular reference to Costa Coffee. Aim:A research into the impact of motivation within a workplace of Costa Coffee. Objectives: ï‚·To understand the concept of motivation in Costa Coffee. ï‚·To determine the importance and impact of motivation in Costa Coffee. ï‚·To identify the approaches and practices of motivating human resources within Costa Coffee. Rationale of the Study The main reason behind choosing the topic of motivation is to give detailed information regarding the respective topic as the process of motivation is becoming very popular and effective in this modern era. It is because there are a lot of situations that occur within an organization where the manpower of the company feels demotivated as well as restless. There are sometimes situations that occur such as lower level of absenteeism, ineffective working performance of the employees, ineffective customer service and many others(Jung-Gehling and Strauss, 2018). Because of such situations, there is a need to motivate the workforce of an
organization so that they can work harder towards the attainment of objectives as well as goals of the company. Literature Review Concept of motivation: AsperShaunaKelley(2022),Motivationisdescribedasawayinwhichthe administrators of an organization foster the level of productivity within their human resources. It is considered as a driving force that impacts the selection of the alternatives in the behavior of a person. It also helps in improving, stimulating as well as inducing the workforce that leads to goal-oriented behavior. The concept of motivation is about the ways in which a business can encourage its employees in order to give their best. The staff that gets motivated care about the success of the organization as well as working better towards the attainment of the organizational goals and objectives(Lares, Sosa-Fey and Worley, 2020).Motivation is the process that facilitates in initiating, guiding as well as maintaining the goal-oriented behaviours. Motivation theory is the study of gaining the understanding what drives an individual to perform its functions towards a specific objective or goal. That is because a motivated manpower is more productive and a more productive workforce is more effective as well as profitable. Motivation will provide assistance to an individual in attaining its personal objectives as well as goals. In case, if an individual gets motivated then it will have job satisfaction. The concept of motivation will facilitate it in its personal development. A person would always gain by working in a dynamic team and therefore will get motivated through developing self-confidence within itself. Motivation is considered as a force that induces an individual for the purpose of doing actions in such a way that it must ensure fulfillment of a specific requirements or needs of a person at a time. The key objective of motivation is to create the conditions within the workplace in which the people are willing to work with initiative, zeal, enthusiasm as well as interest. Importance and impact of motivation Motivation is the defining factor which turns a better idea or thought into an immediate action. In context to a business, it turns a good idea within an organization and can favourably impact the world(Maneechaeye and Potipiroon, 2022). The concept of motivation plays a significant role in an organization because of the following benefits it provides:
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ï‚·Motivationputshumanresourcesintoanactionasineverybusinessthereisa requirement of the financial, physical as well as human resources in order to attain the targets of the company. It is possible through motivation that the human resources can be utilized effectively and optimally. It can be done through developing willingness to do the work. This will provide assistance to an organization such as Costa Coffee in securing the best possible utilization of all types of resources. The process of motivation also facilitates in improving the efficiency of the manpower as the level of employees or a single workforce not only relies on the abilities or qualifications. In order to get the best of its working performance, the gap among the willingness as well as ability is required to be filled which will assist in the process of improving the level of performance of the employees(Nakibuuka, 2019). ï‚·This will help in enhancing the productivity, profitability as well as efficiency of an organization. It will also reduce the cost of operations and improve overall efficiency of a business. ï‚·Another importance of Motivation is that the objectives of an organization can be attained only when thefollowing factors will takes place such as there is the best possible utilization of the resources. Goals and objectives of an organization can get achieved in case if the concept of cooperation as well as co-ordination takes simultaneously that can be effectively done through the process of motivation. Approaches and practices of motivating human resources According to HRM (2022), There are a wide number of ways in order to motivate the human resources o an organization. People behave in a way that they believe is in their best interest, they constantly seek payment for their efforts. They expect good performance to lead to organizational goal achievement, which in turn leads to meeting their individual goals or needs. Then, the organization uses the rewards to motivate people(Nyinyimbe, 2020). A spot award is one given to an employee as soon as the laudable performance is observed. These awards are consistent with principles of motivation because they are contingent on good performance and are awarded immediately.
Research Methodology: Research Methodology is defined as an outline of how a particular piece of investigation is carried out. This approach also facilitates in defining the techniques or the processes which are used for the purpose of identifying as well as analyzing the information about a particular topic of the research. Research methodology is also referred to the systematic theoretical analysis of the procedures that are applied to a field of study. It also consists of the theoretical analysis of the body of methods as well as principles that are concerned with a branch of knowledge. In the context to Research, research methodology plays a significant role because it concentrates on the particular procedures as well as techniques that are used by an investigator for the purpose of identifying along with analyzing the information for a specific topic. It actually deals with the section which permits the critical evaluation by the readers in order to authenticate the validity as well as reliability of the project. Within the existing research, the investigator has made use of the research onion and it has included the strategies like experiment research, action research, interviews, systematic literature review, surveys and many others. The researcher has chosen the strategy on the base of the needs of the information or the data for a specific study. At this situation, it becomes significant for a researcher to take a decision regarding the research design(Siriwardana and Padmasiri, 2019). The investigator will use the quantitative research method for the purpose of getting the outcomes in the form of numbers. It becomes suitable for the people in order to gain the understanding as it consists of the diagrams and graphs that become easy for others to understand. Within the quantitative research method, this is essential for an investigator to make use of the method of sampling in order to select the audience for the purpose of collecting their data or information.The researcher has used a random sampling approach with a sample size of 20 for researching the implication of motivation within the workplace of Costa Coffee. Those participants who are involved in the questionnaire to evaluate the consequence in the quantitative terms include consumers, stakeholders, employees and many others. Questionnaire: ï‚·Q1. According to you, motivation is crucial in workplaces?
ï‚·Q2. What is the meaning of motivation? ï‚·Q3. Is it important for organisation to use motivation techniques? Give Reasons. ï‚·Q4. What is the impact of motivation in the workplace productivity and performance? ï‚·Q5. What are the approaches that can be used by the organisation for motivating its employees? Results: From the discussion, it can be identified that the process of motivation provides a favorableimpactontheproductivityaswellasperformanceoftheemployeesandthe organization as a whole. This is also essential for an organization in order to understand that it requires to give effective motivation to its human resources through providing them incentives, bonuses, appraisal and many other rewards. This will provide assistance to the respective organization in enhancing the level of performance and productivity of its manpower and company as a whole. An organization is able to attain the goals as well as objectives in an effective as well as efficient manner. It is also identified that the organisations which are engaged in making use of motivational techniques are found to be more successful in comparison to the other businesses. It is also recognized that the process of motivating human resources within a company is becoming essential for the managers of a business as every day there is a change in the nature of business environment and it becomes dynamic and complexity for an organization. Conclusion From above explanation, it has been concluded that the aspect of motivation is becoming significant in modern workplace because there are a lot of situations that occur within the business and enhances the level of stress on the human resources of the company. It has been also analysed that the process of motivation is directly put its influence on the performance of the employees and organisation as a whole. There has been a favourable relationship between the process of motivation as well as the performance of workforce because if an organization can effectively motivate its employees then it can automatically enhance the performance of its human resources and entire organization. The concept of motivation is applicable in each as well
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as every kind of business and hence, the scope of this present project is broad because it is not only beneficial for a single business but it is also beneficial for each as well as every sector.
REFERENCES Books and Journals Bushi, F., 2021. An Overview of Motivation Theories: The Impact of Employee Motivation on Achieving Organizational Goals.Quality-Access to Success,22(183). Jung-Gehling, C. and Strauss, E., 2018. A contemporary concept of organizational control: its dependenceonsharedvaluesandimpactonmotivation.SchmalenbachBusiness Review,70(4), pp.341-374. Lares, D.M., Sosa-Fey, J. and Worley, A., 2020. FINANCIAL WORK INCENTIVES: WHAT ISTHEIMPACTONMOTIVATIONFOREXCEPTIONAL PERFORMANCE?.InternationalJournalofBusinessResearchandInformation Technology,7(1), pp.13-26. Maneechaeye, P. and Potipiroon, W., 2022. The impact of fleet-level and organization-level safetyclimatesonsafetybehavioramongThaicivilianpilots:theroleofsafety motivation.Safety science,147, p.105614. Nakibuuka,N.,2019.Impactof MotivationonEmployeePerformance.ACaseStudyof Mubende Municipality(Doctoral dissertation, Makerere University). Nyinyimbe, S. E., 2020. The impact of employees motivation on organization effectiveness a case study of the National Social Security Fund (NSSF) at Kinondoni district. Siriwardana, M. A. M. T. G. and Padmasiri, M. K. D., 2019. The Impact of Motivation Factors and Hygiene Factors on Employee Retention Intention: A Study of Operational Level Employees in ABC Company (Pvt) Limited.