Operation Management assignment PDF : Marks and Spencer

Operation
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
PART 1............................................................................................................................................1
PART 2............................................................................................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Operation management consider as an area of management which is concerned with
controlling as well as designing the process of production. Mainly, it is business practice that
used to create the high level of efficiency within the business organization in order to attain their
set targets (Asef‐Vaziri, 2015). Along with this, it is related with converting raw material into
finished goods with the aim of maximizing the profits of an organization. Present report is based
on Marks and Spencer, is a British multinational retailer company in London that specialise in
selling clothing, home products and luxury food products in market place.
MAIN BODY
PART 1
Marks and Spencer is a famous retail company that operate their business in London with
the aim of enhancing their productivity level. Mainly, organization offer clothing, home products
and many more in over the world. The main purpose of this company is to attract, motivate and
retain higher workforce which help in improving the overall performance of the company at
market. In this context, company face issue related with high employee turnover due to low
employees moral within the organization. As it negatively impact on productivity level of the
company. This is the main reason that customers loose their customers as employees fail in
providing quality services to its customers as per their requirements (Hitt, Carnes and Xu, 2016).
Thus manager of the company needs to manage all these issues so that they can easily retain their
workers and make their brand image competitive.
Furthermore, business function is also play a significant role in organization as it is
activities carried by company with the aim of attaining their predetermined goals and objectives.
With the assistance of this, organization easily execute their entire activities and at the same time
also increase the chances of attaining their mission and targets. In this context there are some
business function Marks and Spencer which support in managing all the activities present in the
organization are as follows:
Human resource management: It is one of the important function of Marks and Spencer
in managing workers at workplace. As employees are the main asset within the organization as it
help in attaining set goals and objectives (Hitt, Xu and Carnes, 2016). In this, HR department is
responsible for recruiting right candidate with required skills and experience. Along with this,
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