Assignment on Organisation Strategic
Added on 2020-07-23
33 Pages8153 Words219 Views
Assessment Type:Project Other:Assessor’s Name:Assessment Outcome:☐ Satisfactory ☐ Not Yet SatisfactoryStudent Declaration:By submitting this assessment via Moodle, I declare that this is my own work and had not been copied or plagiarised from any other source. Please refer to the Student Handbook for more information.Assessment Conditions:Each assessment criteria is recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). A student can only achieve a ‘Satisfactory’ Assessment Outcome for the entire assessment when all assessment Criteria listed below are ‘Satisfactory’. A student who is assessed as ‘Not Yet Satisfactory’ is eligible for re-assessment with their trainer.All assessment answers must be typed, include this assessment cover sheet and uploaded in ‘WORD’ version to moodle. Assessment CriteriaElementPerformance CriteriaSDevelop and use emotional intelligence 1. Communicate organisational mission and goals1.1 Clarify objectives, values and standards in accordance with organisation’s strategic direction☐1.2 Establish linkages between organisational objectives, values andstandards and the responsibilities of relevant groups and individuals☐1.3 Ensure media and language used is appropriate to individuals and group circumstances☐1.4 State clear expectations of internal groups and individuals and explain in a manner which builds commitment to the organisation1.5 Address expectations of the organisation☐1.6 Investigate incidents promptly and communicate results clearly to relevant groups and individuals☐
2. Influence groups and individuals2.1 Build trust, confidence and respect of diverse groups and individuals through positive role modelling and effective communication and consultation☐2.2 Embrace, resource and effectively implement improvements to organisational and workplace culture☐2.3 Demonstrate understanding of the global environment and new technology in work activities☐2.4 Ensure actions convey flexibility and adaptability to change and accessibility☐2.5 Ensure consultation and participation in decision making occurs with relevant groups and individuals where appropriate☐2.6 Ensure decision making takes into account needs and expectations of both internal and external groups☐2.7 Ensure decision making occurs in accordance with risk management plans for all options, and within appropriate timeframes2.8 Ensure that the organisation is represented positively in the media and community3. Build and support teams3.1 Assign accountabilities and responsibilities to teams consistent with their competencies and operational plans3.2 Ensure teams are resourced to allow them to achieve their objectivesS3.3 Empower teams and individuals through effective delegation and support for their initiatives3.4 Create and maintain a positive work environment☐3.5 Encourage teams and individuals to develop innovative ☐
approaches to the performance of work4. Demonstrate personal and professional competence4.1 Model ethical conduct in all areas of work and encourage others to adopt business ethics☐4.2 Adapt appropriate interpersonal and leadership styles to meet particular circumstances and situations4.3 Set and achieve personal objectives and work program outcomes☐4.4 Ensure self-performance and professional competence is continuously improved through engagement in a range of professional development activities☐4.5 Participate regularly in industry/professional networks and groupsTABLE OF CONTENTS
CONTENTPAGESTASK 1. Presentation on objectives, values, standards and responsibilitiesTASK 2. State clear expectations of internal groups and individuals TASK 3. Communicating expectationsTASK 4. Investigate incidents promptly and communicate results TASK 5. Outline the legislation, regulations, standards, relevant codesTASK 6. Build trust, confidence and respect of diverse groups and individualsTASK 7. Outline consultation methodsTASK 8. Embrace, resource and effectively implement improvements to organisationTASK 9. Understanding risks in technology implementation & risk management planTASK 10. Ensure actions convey flexibility and adaptability using leadership stylesTASK 11. Provide job and role delegation to ensure appropriate decision makingTASK 12. Use Training Needs Analysis to clarify accountabilities and responsibilitiesTASK 13. Empower teams and individuals through effective delegation and supportTASK 14. Set work program outcomes through Professional Development PlanTASK 15. Use PITCH to communicate appropriate interpersonal and leadership stylesTASK 16. Use presentation to ensure that the organisation is represented positively in the media and community and use leadership style to model and encourage ethical conduct in all areas of workAPPENDIX 1 (Links to templates and external resources)APPENDIX 2 (Task 1 Presentation Slides)APPENDIX 3 (Task 16 Presentation Slides)The learner is required to update and adjust the page numbers and topics based on the amount of their content and the responses made to each task.GENERAL INSTRUCTIONSThere are several scenarios and 16 TASKS in this assessment. The assessment consists on multiple scenarios that are based on workplace situations. You will have to respond to all the tasks by demonstrating your skills and knowledge and within the assessment guidelines and requirements. In some tasks there are templates, forms and tables, which you will have to complete in order to ensure you demonstrate the skills and knowledge to perform the tasks of the particular leadership role. Additional instructions as follows:TASK 1 requires an electronic presentation and slides as evidence. Further details mentionedwithin the task. (10 marks)TASK 2, TASK 3, TASK 4, TASK 5, TASK 6, TASK 7, TASK 8, TASK 9, TASK 10, and TASK 11 has equal marks. (Each carries 4 marks. Total 40 marks)
TASK 12, TASK 13, TASK 14 and TASK 15 requires a role-play session where all the four tasks are to combine within the role-play. Your co-learner can be your partner for the role-playsession. You must also submit role-play scripts for all four sessions as evidence. (Each carries 10 marks. Total 40 marks)TASK 16 requires an electronic presentation and slides as evidence. Further details mentioned within the task. (10 marks)ORGANISATIONAL CONTEXT AND BACKGROUND INFORMATIONYou have been the senior manager of a large local government organisation (City Council) for a couple of years and have established good relationships and communications with internal and external stakeholders. The organisation is positively represented in the media and the community, and is a trusted company with a good reputation. Very recently you have hired Jane, as your assistant manager to help assist you with the leadership role that you have. Part of the plan for hiring Jane is also to develop more leaders within your department so that you can concentrate on more strategic matters of the department. The organisation has some strategic vision and values that employees have to align with and embrace. The following is the vision and values of the organisation.Organisational VisionOur vision statement helps us strive together towards a goal that we all share, whilst inviting us to consider who we can be as an organisation. We already know that we are a great organisation and we are well on our way to becoming an even better and more efficient organisation. Our vision for the future is to reach the “top 5 council organisations in Sydney that collaborate and innovates”.Organisational ValuesWe care about our customers and communityWe act with IntegrityWe work as one teamWe are committed to safety for everyoneWe continuously improve with new innovationsOur Values reflect who we are as individuals and as an organisation. They serve as a compass for our actions and are the guiding principles with which we carry out our duties. At Council, we are committed to recruiting new employees who live, breathe and embody our Values. TASK 1: Prepare a presentation for inducting new employees (who are from diverse background) to the organisation. Your presentation should be brief and should not exceed more than 10 slides. The presentation must state:Vision, objectives and values of the organisation
How the employees should assist in reaching those organisational goalsWhat you expect from all new employeesWhat they are entitled to do and what they should not do (based on your workplace culture)How you will help them and assist them as a leaderAccording to above scenario it has been analysed that city council is trying to build their goodwill at marketplace by satisfying needs or demands of distinct consumers. In fact, Jane is trying to manage all the things in most appropriate manner by considering necessary elements or components. Therefore, necessary information about selected firm is describing as follows:- Vision:- Their long term vision is to become top most council at marketplace by adopting policy of togetherness and focussing on organisational goals. Objectives:- Managers of city council is trying to serve their clients in a best way by fulfilling demand of each or every individual at workplace. Moreover, considering interest of employees also before making any decision. Values:- City council is following number of values while performing their business operationsat workplace such as; attentive towards designing new or innovative products, performing their work in a team without discriminating between staff members, considering the interest of clients as well as employees. Thus, overall organisation is depend upon effective value in order to attain their goals or objectives. Hence it has been analysed that manager is implementing various programmes or sessions to motivate their employees towards company goals or objectives. However, leaders are expecting fulldedication with their newly hired labours and supporting each or every member of an organisation by interacting with them in a polite manner in order to understand their thoughts or opinions. PPT Attach below in Appendix 1 Scenario 1Jane is newly employed as an Assistant Manager who has to manage an existing services team at a large local government department. Being new to the organisation, Jane must become familiar with the expectations of her new employer and with the key objectives of her team as a priority. Jane has inherited a team that was dissatisfied with the previous Assistant Manager, who was described as a controlling person who withheld information from the team and took credit for their ideas. As a result many team members feel disillusioned and the team is consistently underperforming (it is not meeting operational objectives).Jane’s new team is diverse. Team members’ cultural backgrounds, age, education and skills levels vary widely. Jane needs to develop strategies to build the team’s commitment to their set objectives so the team can start to succeed and grow.
On Jane’s first day, one team member tells Jane there is an unresolved incident that she needs to deal with. A customer slipped and fell when paying a bill in the reception area and as this is part of Jane’s team, she now needs to deal with the incident. The incident occurred two weeks ago when the team was in transition between leaders and follow-up has not occurred.Jane reviews the WHS policies and procedures, and finds that the organisation doesn’t have a comprehensive procedure for investigating and reporting incidents in its administration areas. There isa template for recording the incident’s basic details and an incident register that is kept in the human resources unit. The health and safety representative for Jane’s area is on long-service leave. The WHS policy merely states:Incidents are defined as any event that causes injury, potential injury or may be classified as a ‘near miss’. All incidents shall be recorded in the incident register, which must be readily accessible.TASK 2:Suggest a communication strategy for Jane to review the organisation’s objectives with her team.COMMUNICATIONS STRATEGY:- From the above scenario it is analysed that Jane needs to build ahealth relations with their employees in order to get updated about necessary information regardingteam members. In fact leaders are responsible for managing their entire group as well as liable toresolve various issues faced by each or every members at workplace. Thus, an effectivecommunication is indispensable for Jane while dealing with complicated situation because it aids inidentifying hidden points by making a friendly relations with employees. Moreover , it is understoodthat an appropriate strategy of interaction is very useful or advantageous for entire local governmentas it helps an organisation while running a business entity. Therefore, various strategy which isfollowed by Jane is describing as follows:- Held meeting at workplace on regular basis for understanding the needs or demands of entirestaff members. Need to conduct one to one gathering in order to listen point of every individual working atworkplace. Need to implement open door policy because it will highlight the effective relationshipbetween employees and managers. As a result it affects employees in positive way such as ;increment in morale of labours and their performance.Hence above schemes are highly suitable for local government organisation as it aidsmanagers while building a positive relations with subordinates.
TASK 3:Jane needs to prepare an electronic presentation to her new team to communicateexpectations in a way that builds commitment. Provide an outline of the points Jane should include inher presentation.As a assistant manager it is essential to prepare an effective plan or policies to overcomeseveral issues or barriers occurring at workplace. In fact it is analysed that Jane need to make aneffective strategy to represent it in front of their employees so that they get motivated towards theirpersonal or professional objectives. Thus, some of the essential factors or elements which must beconsidered by Jane while interacting with her new team to represent her commitment is describing asfollows:- Vision:- First or foremost step which is shown by Jane is her dedication towardsdevelopment of overall organisation as well as enhancement of her team member also. Current position of a company:- As per this element she will describe the actual status ofan enterprise in order to encourage their employees. As a result analysis of position motivateeach or every individual towards more efforts. Forecasting future performance:- She needs to mention the changes which may come inupcoming days due to efforts or dedication.Comparison between previous, current and future:- By representing this factor Jane caneasily show the requirement of efforts to achieve specific goals or objectives. TASK 4:Jane is to develop an incident investigation and reporting procedure that incorporates the assessment and treatment of risks to injury in the workplace. What should she include?According to given case study an association was encountering with several issues related with health such as; in a last few days one customer get injured due to slippery floor. Therefore, it have a very negative impact on company image as well as influence their success also. Thus, due to which Jane is investigating hidden matters for improving the WHS policies at workplace in order to minimise chances of accidents. Hence, an effective investigation and reporting process which consist of analysis of risk at workplace will include necessary factors that is mentioned as follows:- Hire skilled or knowledgeable employees in order to understand complex situation.Experience person for making instant decision.Need to conduct survey for understanding employees problems as well as consumer.Implement several programmes or sessions to overcome. Awareness events to update employees about risk in performing works.Held meeting at workplace on regular basis for analysing issues facing by employees.Conduct auditing programme for identifying invisible accidents as well as to minimise chancesof risk. Set a specific or appropriate stages or department of complaining in order to overcome problem faced by employees at workplace.
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