Personal Skill Audit and Professional Development Plan

Personal Skill Audit and
Professional Development Plan
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Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
P1 Benefits of on-going professional development for different stakeholders...........................3
P2 Investigate professional employer expectations of skills and competencies..........................4
LO 2.................................................................................................................................................5
P3 Assess own abilities, skills, and competences for a specific job role.....................................5
P4 Range of learning theories and approaches used for personal and professional development
processes......................................................................................................................................6
LO 3.................................................................................................................................................7
P5 Construct a professional development plan to enhance chosen skills and competencies......7
LO 4...............................................................................................................................................10
P6 Undertake a job interview for a suitable service industry role.............................................10
P7 Review key strengths and weaknesses of an applied interview process..............................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
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INTRODUCTION
Skills are the different abilities within an individual which facilitates person to do particular
tasks. Everyone has distinct expertise and accordingly they perform the work. In order to
evaluate own skills personal skill audit is conducted which present the summary of various
strong and weak points of an individual (Filipe and et.al., 2014). After the areas of improvement
are identified development plan can be made which further aids in overcoming the areas in
which a person is weak at. Crown hotel, Nantwich is a timber framed hotel which is built with
black and white theme. It was designated in 1948 on 19th April. The following report will discuss
the importance of continuous professional development. how a person can prepare
himself/herself for the different jobs will be highlighted along with the development plan for
individual. In context of same skill audit will be done which will help in understanding how self-
evaluation is done.
LO 1
P1 Benefits of on-going professional development for different stakeholders
Crown hotel is a big brand and has a significant name in the hospitality industry. It is
crucial for this enterprise that it focuses on the growth of professionalism in the firm as it will
benefit both employees as well as the employers. The advantage of the ongoing skilled
expansion are as follows:
Confidence and credibility – It is widely said that knowledge is power. If the
management give focus on raising the understanding of its workforce, then it will further develop
their confidence which will help in the growth of their business . A confident employee works
more efficiently and take risk which may lead to better results. Hence it would be beneficial for
both employee as well as employer.
Achieve career goals – In an enterprise professional growth is a part of growing up in
the occupation tree. Therefore, no matter whether it is required or not for business growth it will
lead to encouragement in the work force which will result into improved employee engagement
in the business operations (Kermis and Kermis, 2010).
Encourage new talent – Those enterprises who provide competitive platforms for
individual ongoing growth influence the other people also to become a part of it. It is because
they find themselves worth and hence organisation can be benefited with better talented
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personnel. This way the existing employees also get chance to learn something new from the
fresh talent and the employees are benefited by the overall hike in s a result of full capacity
utilisation of recourses.
Improve total retention – High turnover by the workforce is one of the most negative
activity in Crown hotel or any other enterprise. By providing the ongoing professional
development programs employees feel worth and valued (Knechel and Salterio, 2016). They get
the assurance that the management is thoughtful for their future growth and hence work as a
team with them. It also helps employees in holding the work force for longer duration which
result into much saving of the training and development cost to the employees. On the other
hand, the human resource will be benefited with opportunities of growing skills that will help in
the career development.
P2 Investigate professional employer expectations of skills and competencies
Every employee working at Crown hotel gets enough remuneration in return of the work and
service deliver by them. In return of same the employees do expect different expertise and
proficiencies from the work force and it is necessary that these demands are fulfilled as only then
expectations can be met and hence the et goal of enterprise will be achieved. some of the most
common skills desired by the management are as follows:
Self-reliance- This is the most common and required skills to be possessed by the
employees in the hospitality industry. It says that person working with the referred to brand must
be focussed and should be willing to work in a team. They should have skills of doing planning
for the future and know how to rank their work according to the priority so that the overall
objective of the firm is achieved.
People skills – This is a combination of another set of skills which are expected by the
employer. It includes most importantly the communication ability of an individual. Crown hotel
experiences footfall of many customers on daily basis and it is necessary that those who are
working here has proper skills to interact with them as this has great influence on the total sales.
The work force must communicate effectively and make the service user comfortable with the
organisation. It should just not limit to the oral but also written communication as both the type
of communications are necessary (Crawford, Helliar and Monk, 2011). People skill also include
the ability to lead and manage in an individual as number of employees work under the same
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