Principles of Business Communication

PRINCIPLES OF BUSINESS COMMUNICATION

Table of Contents
NTRODUCTION.............................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Importance of negotiation in a business environment...........................................................3
1.2 Features and uses to different approaches to negotiation......................................................3
1.3 Components of negotiation tactics. ......................................................................................3
TASK 2............................................................................................................................................4
2.1 Explain different types of presentation and their requirement. ............................................4
2.2 Different resources that can be used while making presentation. ........................................5
2.3 Methods of giving presentation.............................................................................................5
2.4 Best practice in delivering presentation................................................................................5
2.5 How to collect and use feedback on presentation ................................................................5
TASK 3............................................................................................................................................5
3.1 Characteristic of bespoke documents....................................................................................5
3.3 Legal requirements for gathering information for bespoke documents................................6
3.4 Techniques to create bespoke document...............................................................................6
3.5How to gain approval of bespoke documents. ......................................................................6
TASK 4............................................................................................................................................7
4.1 Explain different stages of information system development...............................................7
4.2 Benefits and limitations of different information system. ...................................................7
4.3 Explain legal, security, and confidentiality requirements for information system. .............8
4.4 Explain how to monitor the use and effectiveness of an information system......................8
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

NTRODUCTION
Completeness of facts is vitally necessary in Business Communication Incomplete
communication can irritate the reader and it can also lead the receiver to misinterpret the
message. So, a message should be organized in such a way that the receiver can understand its
meaning easily and properly. The idea or thought that the sender wants to transmit must be clear
enough to be understood by the receiver. In Written Business Communication the clarity of
thought and the clarity of expression are of two important things. It is also important in oral and
non-verbal messages
TASK 1
1.1 Importance of negotiation in a business environment.
Negotiation is a process where two or more parties with different needs and goals discuss
an issue to find a mutually acceptable solution. In business, negotiation skills are important in
both informal day-to-day interactions and formal transactions such as negotiating conditions of
sale, lease, service delivery, and other legal contracts (Della, 2016).
Good negotiations contribute significantly to business success, as they:
 help you build better relationships
 deliver lasting, quality solutions - rather than poor short-term solutions that do not satisfy
the needs of either party
 help you avoid future problems and conflicts.
1.2 Features and uses to different approaches to negotiation.
 Influence the other person’s belief in what is possible.
 Learn as much as possible about the other person’s position especially with regard to
resistance points.
 Try to convince the other to change his/her mind about their ability to achieve their own
goals.
 Promote your own objectives as desirable, necessary, ethical, or even inevitable.
1.3 Components of negotiation tactics.
When negotiating, it is important to have an effective relationship. This is important
because the more effective it is; the work is more enjoyable when businesses have a good
relationship. Also, people are more likely to go along with changes that businesses want to