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Problem Faced by Imperial Hotel

   

Added on  2020-10-22

8 Pages2331 Words306 Views
Imperial Hotel case

Table of ContentsINTRODUCTION...........................................................................................................................1ANALYSIS OF PROBLEM............................................................................................................1Review of Management theory..............................................................................................1Problem faced by the Hotel....................................................................................................2Summary And Justification....................................................................................................4CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6

INTRODUCTIONManagement system of the company plays an effective role for attaining the goals of thecompany. The report is also based upon a case scenario of Imperial Hotel which is one of the tophotel in UK which have more than 400 rooms but the report presents the problem whichcurrently faces i.e. Back of house staff (housekeeping maintenance) or the poor operating andcontrolling procedures with stock which have to be regularly operating and the evidence onwhich the staff members of the company did not meet the basic standard operating procedures.This results in high operating cost. It has been analyzed that if the company have good andeffective management system then it will be easily maximizes the profit as well as productivityof a firm.The report main aim is to determine the problem which Imperial Hotel is faces and alsoreview the management theory which help the company to manages its entire work. Furtherreport also analyses the problem in deep and also present the initial suggestion which is providedby Peter Fransworth so that they will be implement those into the working area and can easilyovercome from the problem in short term period. Report also provide justification and somesteps that help a company to satisfy the needs of their clients or visitors in systematic way. ANALYSIS OF PROBLEMReview of Management theoryImperial Hotel is one of the top leading company in UK and because of having bestcustomer service and effective management system, company attract wide range of clients.Recently it have 500 rooms and some room attendant or staff members who help the company tosustain the brand image in market. But currently the company faces some issues related to itspoor operating of back house staff i.e. Housekeeping. Even the company recruit best employeesor staff attendant but they did not stay more than 6 months and hence, the clients or visitorsremain unsatisfied (Rochat, 2018). As there are so many room and it needs to be clean regularlybut due to shortage of the staff members the company did not provide exact facility to theirclients or visitors and as a result, they did not satisfy their clients or visitors through propercleaning system. For this problem, there is a need to take a review of system theory. System theory isactually related to this management theory and hence it has been analysed that if the company is1

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