(Solution) Professional Identity & Practice – Assignment

Professional Identity
and Practice

Contents
INTRODUCTION...........................................................................................................................................3
TASK 1..........................................................................................................................................................3
P1 Benefits of ongoing professional development for various stakeholders...........................................3
P2 Expectation of professional employer of skills and competencies.....................................................4
TASK 2..........................................................................................................................................................5
P3 Assessing own abilities, skills and competences for specific job role.................................................5
P4 Learning theories and approaches used for personal and professional development processes.......7
TASK 3..........................................................................................................................................................8
P5 Professional development plan for enhancing skills and competencies.............................................8
TASK 4........................................................................................................................................................10
P6 Job interview for service industry role..............................................................................................10
P7 Strengths and weaknesses of applied interview process..................................................................14
CONCLUSION.............................................................................................................................................15
REFRENCES................................................................................................................................................16

INTRODUCTION
Professional identify refers to combination of values, ethical standards, roles as well as
responsibility of an individual that are required in a specific profession. It is also consider as self
based idea which generally focuses on experience, value, motivation, experience and many more.
For every company it is necessary to conduct its business operation in professional way because
through it they able to attain its goal as well as objective in effective manner (Bodman, 2012).
Organization taken for this assignment is Hilton Hotel and resort which is established in year
1919 by Conrad Hilton. It’s headquarter is situated at McLean, Virginia, United State and it offer
their products as well as services at worldwide level. Topics which are included in this report are
importance of professional development and it will also include expectations of staffs for
competence as well as skills. Along with this it will also include approaches which include
diverse skills, competences and learning. It will also mention about service range which is
required in particular job profile.
TASK 1
P1 Benefits of ongoing professional development for various stakeholders
Continuous professional development (CPD) is a programme of developing, learning and
enhancing skills which makes a person energetic and conscious. In this programme the person
first learn and then apply the skills which they got while training and that reflect on their task.
This process has been divided into five stages in which first the manager makes plan according
to need that required in development, then train new skills and knowledge which further reflect
in learning by applying it and later on sharing with other members (Davey, 2013). This is a
continuous programme which enhances the personality of a person. In a there are various
stakeholder which plays an essential role. Along with this when professional development plan is
conducted then they also get benefits. Analysis of this is explained below in respect of Hilton
Hotel:-
Employee benefits: An Employee benefit in an organisation plays a major role because this is a
source which gives them motivation, enhance their skills and help in personality development.
Some of the employee benefits are as follows:

 Personal satisfaction: Personal satisfaction is key role for employee as if they are
satisfied with their work they will use their skills to make their task more creative,
innovative and productive which will help them to grow in their organisation.
 Personality development: While working in an organisation an employee enhance their
personality by skills, training and development and gain knowledge of various sectors
which improves the performance in organisation.
 Added value in CV and future employment: The employee should make the effective
use of training in organisation they are working which will enhance skills and knowledge
and make CV more professional and valuable which in turn provide better opportunities
to higher position in other organisation (García, 2013).
Employer benefits: The manager, guider, leader of the organisation are offered benefits which
helps in improving their performance and provides them opportunities for higher position in an
organisation. Some of the employer benefits are as follows:
 Skilled workforce: The experienced manager has the ability to hire and select talented
and skilled employees who will contribute more in their task and make use of their
knowledge to produce better result.
 Competitive edge through human capital: If an organisation consists of talented and
skilled workforce, it will able to produce effective results and grow in the market and a
tough competition to its competitors.
P2 Expectation of professional employer of skills and competencies
There are various expectations which are related to various job profiles mainly when it is
professional. It is a perception that if a personal is conducting work in particular industry then it
means he/ she must have particular skills (Hallam, 2012). Some expectations which are related to
hospitality industry professional employer are mentioned below:-
Professional Standards and Expectation
 Dress Code and Appearance- Each and every hotel has its own dress code for staffs and
these dress codes are according to their job profile. Hilton Hotel is operating its business
in hospitality industry in which it is necessary that employees must be presentable and
attractive. Through this employee get attracted and feel luxurious.

 Maintaining Professional Standards- For food and beverage industry it is necessary to
always maintain standard so that service users get attracted and convince to visit
respective place again and again (Huston, 2013). In respect of Hilton Hotel they set
particular standard for their services which attract customers and convince to visit their
hotel.
Common Skills
 Communication- It is necessary that if a person is working in hospitality industry they
must have good communication skills so that they interact with service users in effective
manner. For which Hilton Hotel also provide training to their employees so that they
communicate with customers in effective manner. Customer Service- It is also essential to have proper customers’ service skill if a person
is operating in a hospitality industry (Hsieh, 2015). This is so because through it they able
to treat as well as serve their guest, visitor, client and so on in effective manner. That will
help in enhancing profitability ratio and goodwill for Hilton Hotel.
TASK 2
P3 Assessing own abilities, skills and competences for specific job role
An individual can assess or evaluate its own ability, skills and competences through
various theories, model and approaches which are mentioned below:-
Personal Skill Audit
Skills Rating by me Rating by others Differentiation
Communication Skill 7 5 2 (Weakness)
Team leading skill 8 9 -1 (Strength)
Self-confidence 5 4 1 (Weakness)
Skill for decision
Making
9 10 -1 (Strength)
Presentation Skill 10 9 1 (Weakness)
Customer Service Skill 9 7 2 (Weakness)

By conducting analysis of above table it can be analysis that, there are some strength and some
weakness of particular job, which are mentioned below:-
Strengths Weaknesses
 Leadership Skill
 Decision Making
 Communication Skill
 Self-confidence
 Presentation Skill
 Customer Service Skill
SWOT Analysis
Through this an individual know its strength, weakness, opportunities and threat which help
them in developing decision or plans in proper manner.
Strengths Weaknesses
 Team leading is my strength which
helps me in conducting work in team in
effective manner.
 My decision making skill is also good
which help me in taking appropriate
decision according to situation.
 My weakness is my communication
skill due to which I am not able to
interact with everyone in effective way.
Opportunities Threats
 My opportunity is that I can improve
my communication skill as well as
presentation skill through which I am to
succeed in my life properly.
 Threat for me is that environment is
changing continuously and competition
is high so if I don’t develop my these
skill I may face various issues in
develop good career.
Personality Trait Assessment
There are major five traits of an individual which are given below:-
Openness- According to this treat in order to work in Hilton hotel I need to be open
person who is always ready to adopt changes and learn new things.

Conscientiousness- I also need to be thoughtful, good leader and decision taker so that I
work effectively in respective hotel. I also need to spend time on planning in order to achieve my
target as well as company.
Extraversion- If I want to develop career in hospitality industry I need to be extravert so
that I can communicate with others in effective manner at Hilton Hotel.
Agreeableness- I also need to have some characteristics such as kindness, trust, affection
and many more so that I conduct work in effective manner ay respective hotel. Along with this,
through these skills I am able to treat my guests properly.
Neucroticism- The respective trait includes sadness, emotional instability, moodiness
and many more. So in order to work in Hilton Hotel I need to control on these traits because it
may directly or indirectly impact on their objective and goal.
P4 Learning theories and approaches used for personal and professional development processes
Learning Theories
Social Learning Theory- This theory is also known as behaviorism development theory
according to which an individual learn many things by observing others. Through this a person
enhances their personal as well as professional skills and ability properly. According to it there
are three phase through which a person improve their skills i.e. themselves, observation and
coding (Izadinia, 2013). In this a personal generally learn new things form face to face
interaction with another person. In respect of Hilton Hotel they conduct meeting on time to time
basis so that each and every member interact each other and learn new things which help in
develop career and attaining goal.
Learning Approach
Behaviorists Approach- This approach is founded in year 1960 which help in develop
individual’s personal as well as professional skills. It will include skills and ability related to
problem solving, team leading, learning process and many more. This theory is also known as
stimulus response approach because it is focuses on stimuli as well as response of a person. In
respect of Hilton Hotel through this their employees can enhance their critical thinking, problem
solving nature and so on. It is also help in attaining goal as well as objective in effective manner.

Development Options: - In an organization there are various options by which an employee can
enhance their skill and ability in order to develop personal as well as professional skill. Some of
the major development operations are on the job training, off the job training, self directing
study, workshop, classes, observation and many more (Johnson and et. al., 2012).
TASK 3
P5 Professional development plan for enhancing skills and competencies
Professional Development Plan (PDP) refers to a written document which is developed by
an individual in order to identify motive of career and strategies which help in attaining it in
effective manner (Marsico, 2012). Along with this it helps a person in creating skills, objective,
goal, and competency and so on who help in career development and improvement. In respect of
Hilton Hotel they develop professional development plan in order to enhance skills as well as
abilities of employees so that they can conduct work properly, which is mentioned below:-
Current Skills and
Competencies used in
personal and
professional plan
Goals Personal /
Professional
Development
Plan
ACTIVITY (Use
SMART targets)
Indicate how you
have monitored
your progress,
underpinning
learning and
development theory
Evaluate the
effectiveness of your
personal development
plan
Communication Skill Short Term
Goals (3 months)
For enhancing this
skill I will adopt
VAK learning
through which I able
to evaluate my
progress in
respective skills.
In order to improve this
skill I will attain some
communication classes
which help me
improving these skills.
The main purpose of
enhancing this skill is
that I want to make my
career in hospitality
industry and in it
communication is

necessary.
Self-confidence Medium Term
Goals (7 months)
In order to increase
this skill I will use
behaviorism theory
in which I can
analysis my behavior
towards others while
communicating with
them.
I can improve this skill
by communicating with
peoples and addressing
huge audiences.
Presentation Skill Long Term Goals
(12 months)
In order to increase
this skill I will set
benchmark so that I
can estimate what I
am and what I have
to attain in order to
improve my
respective skill.
I can improve this skill
by attending class for
presentation. Where I
will learn how to make
presentation and how to
conduct it in effective
manner. Through this
skill I able to conduct
presentation in effective
manner in front of huge
customers.
Customer Service Skill Long Term Goals
(1.5 Year)
I will use social
learning theory in
order to improve my
relationship with
other. I also improve
my socialized
behavior in order to
improve my
customer service
skill.
This skill can be
enhanced by me by
attaining sessions related
to respective topic.
Along with this by
improving this skill I am
able to communicate
with customers
effectively as well as
also able to understand
their problems properly.

Training courses taken by an individual in past year as well as recent year are given below:-
Training Course
undertaken
Date Venue Main Learning undertaken/new
skills developed
Beverage Safety
Management
20th
December,
2018
Radisson Blu How to serve beverages in
attractive way.
How to manage beverages
appropriately.
Training to employees related to
beverage handling
Food Safety
Management
5th May,
2019
Radisson Blu How to cook healthy food in safe
manner.
How to maintain hygiene at
cooking area.
TASK 4
P6 Job interview for service industry role
Job Advertisement
It refers to print media as well as electronic media which help a company in providing or
publishing information related to jobs of a particular vacant profile (McEnnis, 2013). The
advertisement which is used by Hilton Hotel and resort is mention below:-
Job Advertisement
Hiring of Food and Beverage Manager for Hilton Hotel and Resort, United Kingdom
Hilton Hotel is considered as one of the largest famous hotel which is offering its products and
services at worldwide level. It is conducting is business in hospitality industry from last many
year. Now we are finding appropriate candidate who will handle food and beverage department
of hotel as a position of manager. For this they required specific qualification as well as
experiences.

Responsibilities
 Supervise team
 Take care and manager food and beverage department
 Participate at company’s activities
 Provide training to new jonnies
Requirement
 You should must have :
 Experiences of 6 years in respective field
 Having excellent communication skills (English and local language)
 Able to handle and work in a team
Interested candidates kindly send their resume on [e-mail] or contact on
[phone] till 20th June, 2019.
Job Specification
It refers to written documents which include all necessary information related to
particular position for which hiring is conducting such as skills, qualification and many more
(Oleson, 2014). Job specification which is developed by respective company is given below:-
Job Title Food and Beverage Manager
Report to Food and Beverage head of Hilton Hotel and Resort
Roles and
Responsibilities
 Supervise team
 Take care and manager food and beverage department
 Participate at company’s activities
 Provide training to new jonnies
Qualification Masters in Hotel Management

Title of the job Food and Beverage Manager
Date: 20th June 2019
Qualification required Essential Desirable Met
 Masters in Hotel
Management
 Knowledge and
understanding of
local language
 English Fluency
Yes
Yes
Yes
Need of Experience
Experiences of 6 years in
respective field and
reputed company
Yes
Personal characteristics
& conduct
Communication skill
Leadership Skills
Understanding skill
Positive attitude
Yes
Roles and
Responsibilities
Supervise team Yes

Conduct training
Conduct planning
Yes
Curriculum Vitae
Curriculum Vitae
Objective: To conduct work in effective manner so that my organization attains its target and
goal properly.
Educational Qualification:
Course College/School Year Percentage/CGPA
Masters in Hotel
Management
Regent College 2010-2012 8.02 CGPA
Graduation Regent College 2007-2010 90.00%
12th Kent School 2007 79.00%
10th Kent School 2005 89.00%
Skills:
 Good Communication skill
 Team leading quality
 Good interpersonal skill
 Positive attitude
 Hard working
Job Experience:
Marriot – Food and beverage Executive
1st June 202 to present
Declaration:

I hereby declared that all the above given by me is appropriate up to my knowledge.
Date:
Signature:
Interview Question
 Why you leave your past company?
 What are your role and responsibility there?
 Where you’re assuming yourself in upcoming 5 years?
Interview Process
During interview there are various stages which are followed by an organization so that
they select proper candidate. Process for interview which is adopted by Hilton Hotel is
mentioned below:-
First Stage: Recruitment
At this an organization management tries to find out appropriate candidate for vacant
profile. They select candidate from pool which they create by inviting them.
Second Stage: Selection
It refers to the stage where candidate is selected for a particular job profile in an
organization.
Third Stage: Training and Development
After selection of candidate company provide training and development class to new
employees so that they know how to their work and how conduct it in appropriate manner.
P7 Strengths and weaknesses of applied interview process
Interview procedure which is adopted by a company are having various strength as well as
weakness some major of them are explain below:-
Interview Process Strengths Weaknesses

First Step: Recruitment Through this company able to
provide fresh opportunities to
new talents or candidates.
It is a time consuming process
as well as it is also costly
procedure.
Second Step: Selection Through this company able to
selects appropriate candidates
from huge pool of candidates in
effective manner. That mean
right person at right job.
Candidates which not get
selected feel demotivates as
well as connection of company
with these candidate get lose.
Third Step: Training and
Development
Freshly hired candidates able to
enhance their skills and ability
in effective manner which help
in accomplishing work in
properly.
It is expensive and time
consuming method for
company.
CONCLUSION
By conducting evaluation of above mentioned points it can be conclude that an individual
required specific skills and ability in order to conduct any work in effective manner. So in order
to enhance it a person can develop professional development plan which help them in improving
their skills as well as ability. Along with this an individual can also conduct its personal audit so
that they can identify its competence and capability. In order to hire effective candidates
company need to hire candidates who will conduct work for attaining goal. For which they can
conduct job interview in order to select appropriate candidates form huge pool. Moreover for this
they can conduct training as well as development activities in order to attain their goal as well as
objective in effective way.

REFRENCES
Books and journals

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