Professional Practice Report

This report explores various aspects of professional practice, including communication styles, time management, problem-solving techniques, team dynamics, and the importance of continuous professional development (CPD). It uses Sainsbury's as a case study to illustrate these concepts and their impact on workplace performance.

PROFESSIONAL PRACTICE

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 State how different communication style can design a training event...................................1
P2 Effective time management skills in planning a training event.............................................5
TASK 2............................................................................................................................................6
P3 Different problem solving techniques....................................................................................6
P4 Demonstrate critical reasoning practical to given situation...................................................7
TASK 3............................................................................................................................................8
P5 Importance of team dynamics................................................................................................8
P6 Explain how working in a team help in achieving goal.......................................................10
TASK 4..........................................................................................................................................11
P7 Importance of CPD and Its Contribution to own learning...................................................11
P8 Development plan that outlines responsibilities, performance objectives and required skills
...................................................................................................................................................14
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

INTRODUCTION
Training can be defined as an organized activity that usually takes place with a purpose
of improving the overall skills and efficiency of workers. It is mainly related with increasing the
potential and knowledge of employees which help them both personally and professionally. The
success and growth of every organization depend upon how effectively its personnel are
contributing towards achieving pre-defined goals and objectives (Barker and Branson., 2014).By
arranging significant training and development session for employees, company can motivate
them to work incredibly hard. The chosen organisation for this report is Sainsbury which is the
largest supermarket chain of United Kingdom. The main purpose of this report is exhibit
leadership skills through the dynamics of team working, contribution of time-management skill
and problem solving techniques. Along with this, others things which are covered in report are
development of communication skill, importance of continuous professional development and its
importance.
TASK 1
P1 State how different communication style can design a training event
Different communication styles :
Different types of communication styles that Sainsbury can use to design a training event
includes:
Passive communication style: Individuals with passive communication style are often act
indifferently and generally fails to express their feelings and allow other individual to express
themselves. Use of this style by manager of Sainsbury can be safer to speak with during conflicts
arise.
Aggressive communication style: This style is emphasized by demanding voice and
speaking in loud, dominating others by blaming, threatening, criticizing, intimidating or
attacking them and maintaining intense eye contacts. This style can also be considered
considered leaders of Sainsbury and command respect from those around them.
Passive aggressive style: In this communication style, individuals appear passive on
surface, but from within, they feel stuck or powerless. People with this style are actually acting
out their anger behind the scenes or indirect ways.
1

Assertive communication: It is one of the most effective communication style that
includes sharing opinions and advocating for individual's own rights. This style enables manager
of Sainsbury to balance a respect for themselves with others.
Different formats of communication:
Multiple communication formats are commonly used by businesses to reach more people
when communicating messages. Each format provides some advantage or disadvantage rely on
message being delivered. So, manager of Sainsbury requires to consider this and choose
appropriate format. Some of the format are defined below:
Meetings: It provides the way to firm to communicate information by using personal
format. Customers, managers or employees may include in meetings. These are used by
Sainsbury to ensure that no confusion exist in communicating message.
Email: It is an electronic form of communication which is written. In organisations, this
format has become more popular as the utilization of personal computers is increase in business
operations. Ssainsbury use this format of communication for conveying information regarding
training event.
Social media: This is also an another way that assists firm to communicate with others
and conveying messages effectively. Social media networks and websites have presented a new
communication format. It allows Sainsbury to create websites and develop customers following.
This format enables firm to convey information regarding training event effectively.
Professionally schedule two day training event:
2

3

4

5

P2 Effective time management skills in planning a training event
One of the main element of an enjoyable training program deals with how well it is
organized or managed. For delivering a successful training event, range of activities are
conducted by training program organizer of Sainsbury whose outcome rely upon how effectively
time management skills are utilized by them. For seeking never ending improvements it is
always better to become productive with time. Thankfully, there are various time management
skills that help in attaining favourable or desired outcomes (Delport, and De Vos, 2011).
Recently, Sainsbury has designed an educational training event in which it has organized many
activities including workshops, seminars, team-building etc. with a purpose of enhancing overall
performance and efficiency of its employees. Discussed below are some time management skills
that plays key role in identifying company's productivity level: -
1. Goal Setting: Time Management isn't a stand-alone skill i.e. one should have an ability to
utilize time in such manner that mainly serves or fulfil defined goals. At the time of
decision making, it is essential to be cognisant about goals and the way in which each
activity aimed at bringing it nearest to accomplish those goals. For instance: By arranging
training session, Sainsbury aims at improving the work rate of its manpower.
2. Prioritization: One of the main issue that every company experience with prioritisation is
that they start too late in the process. According to Johann Wolfgang, “Things which are
really important needs to be taken into account on priority basis instead of activities
which matters least. It does not focus on doing more work rather it laid stress on
eliminating unnecessary task which are not related with defined activity. For example:-
6

Sainsbury's needs to determine training needs of employees and suitable training
techniques as per their skills and knowledge.
Communication Skill: Strong communication skill help in building supportive
relationship between employee and employer (Denicolo, and Pope, 2011). It is chiefly necessary
that all information must be communicated in proper and effective manner which ultimately
saves time. As clearly transferred information helps in completing all the activities and tasks on
specified time frame.
This time management has been achieved by Sainsbury by using the above time
management skills. By setting the goals in right way, firm can attain its time management.
Utilization of SMART goal setting method assists manager of Sainsbury to see the things
through. Apart from this, scheduling time to see and respond to emails and eliminating the habit
of wasting time is also an another way by which firm has been achieved time management. For
instance: At the time of designing training event, it is required by manager of Sainsbury to
schedule each activity and prioritize it as per its significance. By this, all the activities is done on
time and proper time management is achieved.
TASK 2
P3 Different problem solving techniques
There are some problems which are small and can be solved within short span of time
whereas other problems that are relatively large may require adequate effort and time to resolve.
Whether the concerning issue is small or large, it is better to use systematic approach that help in
achieving all pre-determined task in an effective manner without causing any error. Discussed
below are five key problem-solving techniques:-
Define the Problem: The most common way to deal with any issue or problem is to define it
correctly and accurately. For example: The main problem defined by HR manager of Sainsbury
is poor performance by its man-power. On the basis of this, company needs to develop various
solution that results in improving the overall performance of employees (Felver, Doerner, Jones,
Kaye and Merrell, 2013). In order to develop an effective solution of problem, it is very
important for manager to first identify the main cause of the problem as this helps in develop
better solution. Reason behind lower performance of employees can be negative work
environment, low motivation level, inappropriate company’s policies and can be anything. So
7

before develop a solution, it is very important to first determine the main cause as this helps in
formulate better strategies to deal with that issue and at the same time hel in assure that the same
issues will not arise in future.
 Determine the Cause: After determining the problem, it is important to find out what is
actually causing it. For this, manager can use Fish-bone Diagram that help in executing a
cause and effect investigation. If problems are consider as a gap that arise between where
current and future situation of a firm, then the cause to given problem can be consider as
key hindrance that prevent company from concluding that gap immediately. The main
root of above mentioned problem is lack of providing adequate training, poor skills and
capacity etc. directly affect overall performance of employees as well as company's.
Generate Ideas: Once the manager of Sainsbury is done with defining main issue and its root
causes, next step is to generate best possible idea or solution for the given problem. Two
common problem solving technique include mind mapping and brain storming (Flodgren,
Grimshaw, and Eccles, 2011).
 Select the Best Solution: There are several ideas to solve one problem, but among them
only few are practically possible. So here, the role of manager is to choose most suitable
idea that serve out as a best solution to the given problem. For example: At Sainsbury, the
most appropriate solution can be arranging adequate training and development session for
its employees (Flottorp and et.al., 2013).
 Take Action: Once the company is done with selecting best possible solution, the next
step is take action i.e. finally executing it within the workplace. For this, manager needs
to be 100% sure about the solution that is formulated by them.
P4 Demonstrate critical reasoning practical to given situation
On the basis above discussed problem-solving techniques it can be figure out that
Sainsbury is dealing with major issue in the form of poor performance of workers which can be
overcome through determining what the actual cause of problem is. Knowing the fact these can
resolved by providing adequate training and development to employees which ultimately
improves their productivity and performance. In the above question, HR manager of Sainsbury
has initially laid stress on determining what is the actual problem and the reason behind it. No
matter how many reasons are there all needs to sorted out in a systematic and thorough manner
that does not cause any hindrance in future activities of the company. With the help of cause and
8

effect relationship root cause of prevailing problem can be identified and best possible solution
for the same can also be generated (Ivers, Jamtvedt, Flottorp, 2011).For example: Main issue
faced by Sainsbury is poor performance of its employees which adversely affect its overall sales
and profits. As a result, HR manager of Sainsbury has decided to overcome this issue by
arranging adequate training and development session such as seminars, workshops, team
building skills that help in improving performance and productivity of employees completely.
Cause and effect relationship is a kind of visualization tool that basically help in analysing and
understanding what causing problems and identify the relationship exist between factors causing
problem and to what extent such factors are affecting overall performance and profitability of
respective firm. The main purpose of this technique is to determine best possible cause of a given
problem and developing most appropriate and suitable idea for the given problem.
Training is identifying as a main project for the Sainsbury to train their workers. By
determine the gaps between actual and standard performance of employees at workplace.
manager can plan a training program for employees in order to develop the skills which must be
these so they can perform their job role easily. With help of training employees can learn about
the new ways of perform their job roles at workplace and identified gap can be fulfil by
company.
TASK 3
P5 Importance of team dynamics
Each team or group has some mental power that profoundly impact the execution of
group. They can affect the conduct of colleagues. The progression of group might be great or
terrible and it is the obligation of administrator of Sainsbury to keep up positive vitality in group
so individuals from gathering can play out their work in powerful way. It is important to
guarantee that all people are perform well and put forth a strong effort. Great relations among
workers van get good changes group. It is required by colleagues to take after pioneer's
directions so odds of emerging clashes can be decreased between groups (Kram, Wasserman,
and Yip., 2012). There are 4 periods of building groups, that is, shaping, raging, norming,
performing. Last stage is thought to be the best. In the event that workers are fulfilled, they can
perform in better way.
9

The hypothesis of Belbin’s characterizes different parts of colleagues. This framework
was proposed by Dr. Meredith Beblin in 1975. He trusts that when group performs taking care of
business which implies that each colleague is having clear understanding in regards to their parts
and duty towards organization's goal. Along these lines, it is essential for each individual to
comprehend what part they will play out the specific group with the goal that one can build up
their quality and shortcoming and contributes viably towards group. Beblin distinguish that there
are nine group parts that exist at working environment, for example are coordinator, completer
finisher, resource investigator, monitor evaluator, plant, shaper, implementer and specialist.
Plant: These individuals regulate imaginative answers for issues. Various types of issues
are looked by groups in which these people assume essential part. They are known as the
designers or pioneers. Sainsbury utilize Plants when they require imaginative or development
answer for the given issue. They want to keep up remove from other collaborators and their
working style is unconventional. They are chiefly delegated to grow new proposition and
discovers most ideal arrangement. Individual under this classification regularly regarded as
trend-setters of the organization as they thought of new inventive thoughts and methodologies
(Kumar, Dawson, and Sessums, 2011).
Screen evaluator: These individuals are known for their unprejudiced and legitimate
judgment. They helps with overseeing down to earth answers for issue. They are the person who
assesses the execution of colleagues without being incomplete or inclination. They groups the
more extensive view as far as taking care of issue and discovers better arrangement.
Specialist: They have mastery in a particular zone and their part is critical as they can
give profound information of a specific issue. These individuals have exceptional information
that is required to take care of business in a successful way. Also they pride themselves on their
capacities and aptitudes.
Resource Investigator: These people are inventive and can make associations with others
in brief time. These are the person who inspires other colleague before beginning any
undertaking. At the point when Plant create thoughts, the part of asset agent emerges as they
render surge of eagerness among them. They have incredible system with different workers
which turns out as leeway for them (Laschinger and Fida, 2015).
Organizer: They influence coordination among group by designating work in appropriate
way and dependably to underscore on destinations. They are the person who claims the capacity
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to finish the undertaking with powerful co-appointment and co-task. Their principle reason for
existing is to manage issue with legitimate conference.
Team Worker : These individuals oversee support to group with the goal that it take after
right course and their principle point is to guarantee that group does not free their force. They are
the person who are profoundly engaged as far as achieving its targets and objective. Their
primary concentration is to make their group moving without losing centre. Individual under this
class offer help to other colleague and guarantee that individuals cooperate viably in a group.
They are predominantly in charge of assembling the endeavours of group.
Implementer: These people has a vital impact in successful execution of plan and attempt
to work in powerful way. They are the one who believe in getting things done with mutual
efforts made by team and its members. Basically such people convert’s team idea into reality and
then finally into action plan. These are disciplined kind of individuals who perform all work or
task in a systematic and defined manner. Normally on such type of people company can count
on. They are the person who really complete things. Essentially they change over group's
thoughts and ideas into down to earth designs and activities(McAndrew, Leske and Garcia,
2011).
Completer finisher: Work identified with cleaning and quality control is finished by these
individuals. They are the one who thorough evaluate all task and then formulate best possible
solution for doing it correctly and systematically. Such type of people are very particular about
not committing any error or omission as they pay high attention to the smallest matter as well.
They often called as perfectionist as they believe in carrying out all tasks and activities without
committing any error that may adversely impact entire work.
Specialist: They have mastery in a particular zone and their part is critical as they can
give profound information of a specific issue. These individuals have exceptional information
that is required to take care of business in a successful way. Also they pride themselves on their
capacities and aptitudes.
Resource Investigator: These people are inventive and can make associations with others
in brief time. These are the person who inspires other colleague before beginning any
undertaking. At the point when Plant create thoughts, the part of asset agent emerges as they
render surge of eagerness among them. They have incredible system with different workers
which turns out as leeway for them (Griffin, Donahue and Fitzpatrick, 2012).
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Organizer: They influence coordination among group by designating work in appropriate
way and dependably to underscore on destinations. They are the person who claims the capacity
to finish the undertaking with powerful co-appointment and co-task. Their principle reason for
existing is to manage issue with legitimate conference.
P6 Explain how working in a team help in achieving goal
Organisation more likely to perform effectively when their work force perform as team.
Main reason behind this is that group work create synergy in which collective effect of team is
more than sum of individual efforts. Team working is very crucial for every business
organisation is it administers an opportunity to interact with each other and improves relation
among them. Benefits of teamwork involved increasing efficiency, ability to emphasize distinct
mind on similar issue and mutual support. Team working involves collective effort of all the
individuals towards attainment of common goals and objectives of company. It will help in
completing work on time as well as improving productivity and performance of organisation.
When collaboration, communication and creativity are provide room to breathe, the impact can
be positive for business goals and workplace behaviour. It administers more ability to
individual’s to perform their duties in much better and effective manner. It will help in
developing skills as well as competencies of work force. When people with distinct skills works
together, they are able to perform more effectively. They enable to contribute in high growth and
long-term success of company. By multiple set of skills, group work increases output. It provides
great learning
Opportunities to individuals and enable them to learn from each other’s mistakes. Apart
from this, motivation level of employees also increase which helps in improving overall
productivity and quality of goods and services. All this will help in successful attainment of
goals and objectives of company in an effective and efficient way. Teamwork ensures proper
utilisation of skills and abilities of Manpower and benefits the overall group. It helps in
improving overall effectiveness of business. Group working helps in completion of task on time
and achieving pre-determined objectives of company successfully. It provides an opportunity to
individuals also in developing their skills. It fosters creativity and innovation within company
and administer it competitive edge in market. In addition to this, it encourage healthy to risk
taken and allows work force to think out of the box. Team working promotes manpower to feel
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proud of its contribution. It not only provides benefit to employees but it would also provide
benefit to employer. It will help in connecting employees directly to the workplace. Mission of
association cannot be achieved on the off chance that it neglect to achieve its objective. They
should guarantee that every fundamental advance is taken with a specific end goal to accomplish
foreordained targets. One of the main benefit of working of team at workplace is that it ensure
development of employee’s skills and knowledge which help them in perform their job roles in
better manner. By develop training programs for employee’s manager of Siansbury can deal with
the problem of lower performance of employees at workplace. Beneath characterized are some
routes through which errands can be finished. These are:
Interest: If workforce is occupied with procedure of basic leadership then it will help
Sainsbury in expanding their inspiration level. Keeping in mind the end goal to resolve their
issues in viable way, it is important to speak with them on normal premise. From this,
representatives feel glad and put their entire endeavours towards fulfilment of objectives (Moon,
2013). This helps the administration in detailing compelling arrangements and rules that aides in
meeting desires for patients and accomplishing assignments and in addition goals of group.
Part of pioneer: Issues are looked by each association at the same time, if pioneers done
its undertakings and exercises in legitimate way and propel workers on nonstop premise at that
point targets are accomplished successfully. This will helps the firm in controlling better
administration to patients.
Group building: Developing groups for different capacities helps with settling particular
issues in set time. This helps with defining proper arrangements and rules so moral practices can
be actualized. This will help with giving standard administration to patients and fulfilling them
by offering nature of care to them so assignments are finished on time and group objectives can
be achieved (Moon, 2013).
TASK 4
P7 Importance of CPD and Its Contribution to own learning
CPD place for Continuing Professional Development. It identify as an effective activity
of tracking and documenting the knowledge, experience and skills that I am gain both formally
and informally work, on the far side any initial training. It's a evidence of what my experience,
13

learn and then follow. This term is specifically utilized to base a physical portfolio and folder
documenting my own development and progress as a professional. Sainsbury's apply it to mean a
training and development plan, which I would reason is not stringently accurate. This clause is
regarding CPD as a procedure of recording as well as reflecting on development and learning. As
team leader in event management sector I had 50 employees which help me to plan and organise
events in better and effective manner. So I have to gain knowledge related how to deal with them
in order to satisfy customers demand (Poghosyan, Nannini, and Smaldone, 2013). This plan
also help me in order to deals with difficult situation in a systematic manner. It is more important
and significant for me to maximise my knowledge criteria effectively. This process supports me
as a position of team leader because with the help of this I will easily maximise my skills and
performance in an effective and efficient manner. CPD process may be a need of membership of
a professional body. Thus it can assist me to review, document and reflect my learning and to
create as well as modify my professional skills and knowledge. It is also useful and important in
different ways which are determined as below:
 Provides a summary of my professional development and improvement to date
 Reminds me of my achievements and how far I have progressed
 Directs me career and support them to keep it eye on my goals
 It uncovers gaps in my skills and capabilities
 CPD Opens up further improvements and development requirement
 It gives better examples and script for a curriculum vitae or interview
 Demonstrates my professional standing to customers and managers It supports me with my career development plan or a possible career alteration.
Usage of CPD within organisations: It is uses within an organisation which identify different
points that are explain as under:
The manager Can Save cost of training by Allowing Time Off For Continuing
Professional Development: Some training is given free by professional comities, while
frequently professionals give for CPD plan themselves. Time off for accurate training that may
save the enterprise having to give the training itself such as in compliance. Sainsbury's can really
create fund by acquiring professional comities to recognize their in-house training as well as
serving such kind of training to the wider globe (Reeves, Goldman, and Zwarenstein, 2013)
14

Supporting CPD Can maximise Motivation & Retention: It support the individual in
order to maximise their motivational and performance level. It is also essential for me to retain
my strong base in the organisation for long duration.
Helping CPD Can enhance Job Performance: CPD also more essential and significant
for me to maximise knowledge criteria which benefited me in the job performance. Thus, it is
also effective for me to maximise strong and long lasting relationship in the company.
CPD Can Be Incorporate Into Performance Management and Other HR Processes: It
can get a focal component for administration discussions. Via appraisals, I can tie my
development to skills or knowledge that will advance the organisation’s goals and objectives in
an effective manner.
CPD Can Promote Staff members To Take monitor Of Their Own Training and
Development: Administration is easier when I can select to acquire rather than state pushed to do
so.
Strong Employer assist For CPD Will Aid Recruitment: The business entity will be seen
as large for career progression. It is important for me to increase my knowledge base as well as
activity in an effective and efficient manner.
Need of CPD: It is highly needed by me to deal with difficult condition in an easy manner. There
are some requirement of this plan which are explain as under:
improves your personal and professional abilities
• Increases my ability in order to spot chances and cope with challenges and change effectively.
 Helps me in plan my development to fit the mode my learn best
 It assist me in order to create the best utilisation of resources
 CPD encourages me to proactively plan or design a career path
 This plan provide me professional recognition
 It benefited me to develop professional networks contacts
 It is essential for me to maintain date and time with improvement within the profession
 It shows my loyalty to continuing betterment This CPD improves my actual position enhance job satisfaction
Actions Taken to Gain Knowledge: CPD plan is more essential and important for me because
with the help of this I am increase my skills and quality which support me in difficult situation
(Stimpfel, Rosen and McHugh, 2014). In order to prepare such plan I will face different issues
15

and thus in order to overcome this problem I am join different kind of seminars, conferences, I
will take meeting with my managers and many other resources. All these are highly supporting
me to increase my skills such as communication, leadership, time management, decision-making
and so on. All these quality help me to attract large number of customers of Sainsbury's as well
as maintain strong relationship with them.
Motivational Theory: It is another important and essential part for the business organisation in
order to motivate employees performance. In this Sainsbury's use Maslow’s Need Hierarchy
Theory which support the business manager in order to motivate and encourage their all staff
members in an effective and efficient manner. Such type of theory includes . Physiological,
Safety, Social, Esteem and Self-Actualisation needs. It is the role and responsibility of manager
is to fulfil all needs and requirement in a systematic manner. Thus it benefited me and
organisation to maximise my performance and productivity level. In this business manger
provide fair remuneration, salary, bonus, incentives, flexible working hour and many other
advantages (Yang, Huang and Zhu, 2013). With the help of this theory I am easily deal with
conflict situation as well as gain competitive advantages for the organisation.
Comparison between different theories: There are certain theories of motivation which are
different from each other are determined as below:
BASIS FOR COMPARISON MASLOW’S NEED
HIERARCHY THEORY
HERZBERG’S TWO-
FACTOR THEORY
Meaning Maslow's Theory is a generic
theory on motivation which
being that the impulse to
satisfy requirement is the most
essential factor in motivation.
Herzberg's Theory on
motivation that says there are
different factors available at
the organisation that origin job
satisfaction and dissatisfaction.
Relies on Requirement and their
satisfaction
Reward and Recognition
P8 Development plan that outlines responsibilities, performance objectives and required skills
Responsibility: In the Sainsbury's I has different roles and responsibility to achieve long
term goals and objectives of company in an effective manner. As team leader in event
16

management sector I had 50 employees which support me to plan and organise programs in
better and impressive manner. In this main responsibility of me is to communicate all
information with my staff members in an effective manner.
Performance objectives: It is another part which support me in order to prepare my
development plan. It will support me in order to achieve my performance objective in an
accurate and effective way.
Required skills: in Event management sector in required different types of skills such as
motivation, team working and decision making. All these are support me to handle difficult
situation in an easy and quick manner.
All these are important for me while preparing a development plan. As per this
development plan of my are explained as under:
SL
.
no
.
LEARNI
NG
OBJECTI
VE/GOA
L
CURRENT
PROFICIEN
CY
TARGET
PROFICIEN
CY
DEVELO
PMENT
OPPORT
UNITIES
CRITERIA
FOR
JUDGING
SUCCESS
TIME
SCAL
E
EVIDEN
CE
1 Motivatio
nal skills
I am lacking
motivational
quality which
is developing
a barrier in
development
of right
environment.
Theories and
approaches of
motivating
others requires
to be learnt.
Seminars
and
conferenc
es and
lectures
from
motivatio
nal
leaders,
and
meeting
with
manager
also
Subordinates 2
month
Colleagues
judgement
17

needed by
me.
2 Team
Working
I am not
capable to
accommodate
to the
working style
of another
person and
make out
with the group
working.
Selecting and
accepting other
view,
innovative
approaches
and knowledge
that will
support.
For this I
will
require to
be more
progressiv
e in
group.
Shadowin
g as well
as
delegating
will aid.
This will be
designed by
my group
members
1mont
hs
Team
members
3 Decision
making
skills
I am not
capable to
take accurate
decision at
actual time.
I require to
create correct
skills, noises
and quality set
which will see
me in taking
accurate
decision.
I have to
go to
different
learning
programs
such as
technique
training
and
movement
guidance
from
seniors
The elder
managers will
measure on
the ground of
period of time
and half
yearly reports.
3-5
months
Senior
managers
Therefore, it is important for me to achieve my future goals and objectives in a systematic
manner. Thus, it support in the achievement of long term growth and success in an effective and
18

efficient way (Dawson, 2012). Thus development plan is important and significant for the
organisation and individual to maximise their performance and productivity level in a efficient
manner.
CONCLUSION
According to above mentioned report, it can be concluded that for improving overall
skills and efficiency of employees, it is important to arrange adequate training and development
session for workers that help them both personally and professionally. For planning a successful
training event, there are various elements that needs to be taken into consideration such as
effective training techniques, communication style, problem solving techniques, importance of
team dynamics etc. Training provide life-long learning to an individual which contributes
significantly in their both personal and professional career. Continuous Improvement Plan is also
taken into account which is an ongoing efforts that help in enhancing the service, product or
process. As a result, pre-determined goals and objectives can be accomplished in a proper
manner.
19

REFERENCES
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