Assessment 3 of 3 - Professional Practice - CHC52015 Diploma of Community Services

This assessment is based on a scenario where you work as a Case Manager at CareShore. The assessment consists of two parts. Part 1 requires you to complete a self-assessment and identify your strengths and strategies to improve your professional performance. Part 2 requires you to identify industry developments and prepare a self-development plan. Additionally, you need to list supports for self-care when you recognise personal stress.

Student Name:
Student ID:
32513/03- Short answer questions
E1141
CHC52015 Diploma of
Community Services
Module 7: Professional
Practice
This is assessment 3 of 3.
1. Background/Overview
As a community services team leader or manager, you must be
able to assess, reflect on and improve your own performance.
2. Brief
This task consists of two (2) parts, all based on a particular
scenario.
This assessment provides you with the opportunity to
demonstrate your knowledge in the following areas:
 self-assessment and reflection
 preparing a professional development plan.
Deliverables
Please submit this assessment
in Word doc format.
To do list:
1. Write your name and
student ID at the top of
this page.
2. Read the
background/overview and
brief sections of this
document.
3. Read the scenario.
4. Complete the two (2) parts.
5. Collate your written
answers into one Word
document.
6. Save the Word document
using the naming
convention: your student
number_assessment
number.doc. For example:
“12345678_31135_01.doc.”
7. Upload your document in
Open Space using the
relevant Assessment
Upload link in this Module.
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3. Questions/Task
Read the scenario and then answer the questions that follow.
You work at CareShore as a Case Manager.
As part of your role as a case management supervisor, you are required to review case management
plans and practices to ensure that practice standards and legislative requirements are adhered to.
As part of your review processes, you must also evaluate and improve your own performance. This
includes staying up to date with trends in the industry.
Part 1
A. Complete the following self-assessment. When answering the questions, you may reflect on your performance
during this course, within the case studies/scenarios and within your structured workplace learning. You should
complete this self-assessment in conjunction with your peers or supervisor where possible. If you are not able to
do this with someone in the workplace, complete it with another student, a friend or family member.
For each of the following statements, tick the box that best describes how often you do this in your work.
Note that there are no right or wrong answers and you will not be graded on how you rate yourself in this. Instead, your
assessor will be looking to see that you can conduct an honest self-assessment.
Always Often Sometimes Rarely Never
I put the client’s needs first 
I show commitment to clients in the way that I speak
and behave

I discuss my work strategies with my peers in order to
improve

I meet the promises that I make my clients 
I include the client in the development, management
and review of their case management plan

I take the time to get to know the client 
I seek feedback from the client 
I follow practice standards 
I look for ways to improve my performance 
I acknowledge complaints and review them as a way to
improve performance

I empathise with the client 
I take responsibility/accountability for my actions 
I advocate for my client 
I avoid taking actions that are outside my scope of
responsibility

I maintain professional boundaries 
I seek specialist advice when required 
I escalate and refer issues that are outside of my scope
of responsibility

I adequately supervise others 
I provide advice and support to others 
I monitor and review the work of others 
Based on this assessment, list and describe at least three (3) of your strengths that you have identified. (50-100
words)
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Three of my strengths are empathy, adherence to professional boundaries and commitment to nursing and
meeting clients needs. I can well interact with the patients by displaying variety of emotions and help them cope
up with physical and psychological issues. Working within professional standards allows maintain patient’s
dignity, autonomy and respect. My committed makes me responsible in delivering the health care.
Based on this assessment, list and describe three strategies you can implement to improve your professional
performance? (50-75 words)
To improve my performance the three strategies are-
 To consult the senior nurses for decision making and always seek specialist advice. It will help
know better strategies from peers
 Engage in self directed learning through online modules for quality improvement
 I will invest more time in communicating with the client to know the needs and preferences
B. How can your personal beliefs, value and behaviour affect your professional practice? (50-100 words)
My personal values, beliefs and the behaviour can affect the professional practice as because the NMC states the
nurses to provide anti-discriminatory health care. However, there are issues of accountability, negligence and
responsibility to be handled as the patient’s values and beliefs may not align with the personal values and beliefs.
It is the main issue when working in culturally diverse setting. Further these beliefs and behaviour may affect the
professional practice owing to the code of ethics ().
C. Describe two (2) models of professional reflection that you could use and their processes.
Model
(10 words each)
Processes
(50 words each)
Bowers Reflective Model
in this process one has to know why is reflection is important,
followed by reflection on the occurrence of the event. The event is
then analysed by existing literature. The learning from the event is
then used to improve the situation in future. Lastly, an action plan
is developed to handle the situation in current context (Roulston,
2010)
Atkin’s and Murphy problems The process of reflection begins with describing the situation and feelings
associated with it followed by analysis of the feelings to explore the
alternatives. The existing knowledge is evaluated an identified any
learning that occurred in this process. Lastly, an action is taken for new
experience (Moon, 2013).
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Part 2
A. Identify two (2) current industry developments and describe you could consider integrating into your work
practice.
Development
(30 words each)
How could you integrate this to improve your work practice?
(50 words each)
Technology such as Electronic
health records due to increase data
demand has been a new trend in
the health care industry
 Nurses can adopt the EHR for smooth workflow while avoiding
issues with running notes. It will help health practioners to better
make clinical decisions. Nurses can track the physician’s clinical
protocol and access patient’s chart anytime. It is helpful for
nurses as they handle 75% of the chart work (Silow-Carroll
Edwards & Rodin, 2012)
Patient centered care to increase
patient satisfaction and
engagement. It involves putting
patient at the centre of care
 The nurses can engage with patient beyond the traditional
hospital visit by fulfilling their needs effectively. The nurse can
enhance the inter-professional coordination of care. The nurse
may assist the patient with usage of smart phones, online
shopping, and automatic banking for shared decision making with
patients (Epstein & Street, 2011)
B. Learning is a vital process within professional practice. Briefly describe each of the different learning styles and
how they impact learning.
Definition
(50 words each)
What would you do for this type of
learner?
(50 words each)
Visual it is the style of learning using the charts,
maps, graphs and images to stimulate
the visual cortex of brain for encoding
the information. This process leads to
learning and is known as visual learning
(Gilakjani, 2011)
I will ask the learner to write down what
is taught, prepare graphs and diagrams,
use symbols instead of words and help
create the mind map of the ideas. The
class may involve preparation of poster
on the chosen topic to help learning by
visualising the mechanism of physiologic
pathways
Kinaesthetic is the style of learning involving physical
activities for manipulating the touch
material to learn in combination with the
auditory and visual study techniques.
Therefore, it is also known as Kinesthetic-
Tactile Style as it involves multi- sensory
learning (Gilakjani, 2011)
I will help the learner by developing case
studies to stimulate the critical thinking,
improve clinical problem solving and
communication skills. Other strategies
may include use of videos and creation of
timelines to explain the concepts during
the cardiac lecture. Student can be on
treadmill while listening to audio records
of lectures to better help understand the
cardiac function.
Social It is the learning style involving verbal
and non verbal communication with
people demonstrating strong social style,
where learning occurs by involving in
social activities. The learning style is
defined by interpersonal; communication
(Rosenthal & Zimmerman, 2014)
I will help the nurses with rewards for
positive reinforcements. Learning can be
initiated by role modelling and
observational earning as mentioned by
Bandura’s social learning theory. It will
help the nurse to observe and learn while
the learner is able to determine the
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outcomes of observed behaviour
C: Use the following table to prepare a self-development plan, based on your self-assessment in Part 1. You must
identify at least three learning goals in your plan and you must incorporate a range of professional development
options provided under ‘resources required’:
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Goal
(30 words
each)
Actions to
take
(50 words
each)
Timeframe
for
completion
in
months/ye
ars
(10 words
each)
Resources required
(Choose from the options given below to
be more specific for each of your 3 goals)
How will
your
progress
be
measured
?
(50 words
each)
Anticipate
d
outcomes
(50 words
each)- industry
networking;
- professional
associations; (10-
30 words each)
- training
requirements
and options;
- informal and
formal ways
of learning
and
developing;
(10- 30 words
each)
Critically
reflect on
the
current
learning
style to
identify
the
strengths
and
weakness
es to
improve
the
performa
nce and
continuou
s
profession
al
developm
ent in the
area of
communic
ation
Use the
appropriat
e reflective
model for
awareness
of
thoughts
and
feelings
and
proceed
accordingl
y. It also
involves
taking
feedback
from the
mentors
and peers.
I will use
self
assessmen
t checklist
to identify
my areas
of strength
and
weakness
Will
commence
during
clinical
workshop
and end
with
placement
Professional
associations
I will engage with
different nurse
professionals to seek
lessons and advice. I
will seek their
guidance for decision
making and
resolving confusions
with work
Informal learning
Use of mobile
phones to
complete online
communication
assessment
surveys
Formal learning
Greater
participation in
workshops for
knowledge
enhancement of
communication
The
progress
can be
measured
by
collecting
feedback
on
improvem
ent of
communic
ation style
from peers
and
mentors
Further it
can be
measured
by the
Expected
outcome
are
improved
communica
tion style
both verbal
and
nonverbal
skills.
Greater
awareness
of areas of
improveme
nts such as
learning of
different
communica
tion styles
required
by nurses
in different
situations
Utilise the
relevant
open
ended
questions
during the
basic
health
assessme
nt-, to
gather the
client’s
needs,
responses
, learn in
Learn and
collect
knowledge
of the
different
types of
open
ended
questions
to be
asked
during the
health
assessmen
t
One month Professional
association
I will discuss the
questions with the
mentors and senior
nurses before
conducting the
assessments
Training
requirements
Seek training in
health assessment
from the mentors
It can be
measured
by
collecting
feedback
from the
mentors
and peers
who can
rate my
skills in
asking
open
ended
questions
Ability to
conduct
health
assessment
by
successfull
y asking
the open
ended
questions
that are
relevant to
the health
problems
presented

D. List three (3) supports you could access for self-care when you recognise personal stress.
Self-care need
(30 words each)
Self-care supports you could access in relation to this
need
(50 words each)
1.
Workplace stress caused by the long shift hours,
and work overload
Seek support of the co-workers or even the family
members. It will help gain confidence and enhance the
situational controlling of the condition. Informational
support can be obtained from the nurse mangers to
fulfil daily assigned duties
2. Conflicts in workplace- due to disagreement with
physicians and colleagues-
Seek support from research and senior nurses to learn
the conflict management strategies. I will implement
conflict resolution skills based on evidence to improve
collaboration between physicians and nurses to
improve quality of nursing
3. Psychological distress- due to patient’s violence in
mental health ward.
Seek support of counselling for learning the problem
solving skills and increase self esteem and confidence.
It will help treat the burnout and promote self care
such as reducing anxiety and depression
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References
Epstein, R. M., & Street, R. L. (2011). The values and value of patient-centered care.
Gilakjani, A. P. (2011). Visual, auditory, kinaesthetic learning styles and their impacts on English language
teaching. Journal of Studies in Education, 2(1), 104-113.
Moon, J. A. (2013). Reflection in learning and professional development: Theory and practice. Routledge.
Rosenthal, T. L., & Zimmerman, B. J. (2014). Social learning and cognition. Academic Press.
Roulston, K. (2010). Reflective interviewing: A guide to theory and practice. Sage.
Silow-Carroll, S., Edwards, J. N., & Rodin, D. (2012). Using electronic health records to improve quality and
efficiency: the experiences of leading hospitals. Issue Brief (Commonw Fund), 17(1), 40.
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4. Assessment Rubric
Below is a rubric that determines whether your answers and knowledge is satisfactory or not yet satisfactory.
To pass the assessment, you must complete ALL the requirements for the column that is titled ‘satisfactory’.
It is advisable to read the rubric before attempting the assessments to help you attain the correct submission
standard.
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Criteria Satisfactory Not yet satisfactory
Part 1:
Question A
The student is able to sufficiently use a
self-assessment tool to reflect on their
own performance
and
use the results of the tool to clearly
identify at least three of their strengths
and
using the results of the tool, list and
describe three strategies they can
implement to improve their professional
performance
The student fails to sufficiently use a self-
assessment tool to reflect on their own
performance
and/or
use the results of the tool to clearly
identify at least three of their strengths
and/or
using the results of the tool, list and
describe three strategies they can
implement to improve their professional
performance
Part 1:
Question B
The student is able to adequately explain
how beliefs, values and behaviours impact
performance
The student fails to adequately explain
how beliefs, values and behaviours impact
performance
Part 1:
Question C
The student is able to accurately identify
two models of professional reflection
and
sufficiently describe each model
The student fails to accurately identify two
models of professional reflection
and/or
sufficiently describe each model
Part 2:
Question A
The student is able to accurately identify
two (2) current industry developments
and
adequately describe how they could
consider integrating each development
into their work practice.
The student fails to accurately identify two
(2) current industry developments
and/or
adequately describe how they could
consider integrating each development
into their work practice
Part 2:
Question B
The student is able to sufficiently define
the visual learning style and explain how to
adapt learning to suit a learner with this
style
and
sufficiently define the kinaesthetic learning
style and explain how to adapt learning to
suit a learner with this style
and
sufficiently define the social learning style
and explain how to adapt learning to suit a
learner with this style
The student fails to sufficiently define the
visual learning style and explain how to
adapt learning to suit a learner with this
style
and/or
sufficiently define the kinaesthetic learning
style and explain how to adapt learning to
suit a learner with this style
and/or
sufficiently define the social learning style
and explain how to adapt learning to suit a
learner with this style
Part 2:
Question C
The student is able to clearly identify three
relevant learning goals based on their self-
assessment
and
sufficiently develop strategies to meet
those learning goals that include:
industry networking
and
professional associations
and
training requirements and options
and
informal and formal ways of learning and
developing
and
set realistic timeframes for achieving each
learning goal
and
clearly explain relevant progression
monitoring strategies for each learning
goal
The student fails to clearly identify three
relevant learning goals based on their self-
assessment
and/or
sufficiently develop strategies to meet
those learning goals that include:
industry networking
and/or
professional associations
and/or
training requirements and options
and/or
informal and formal ways of learning and
developing
and/or
set realistic timeframes for achieving each
learning goal
and/or
clearly explain relevant progression
monitoring strategies for each learning
goal
Part 2: The student is able to sufficiently list three The student fails to sufficiently list three

5. Units of Competency
This assessment contributes to the overall competencies for the following units of competency:
CHCPRP003 Reflect on and improve own professional practice
CHCCSM006 Provide case management supervision
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