Leadership and Communication Strategies in an Organization

This report discusses the importance of leadership and communication strategies in an organization. It covers topics such as communicating with stakeholders about the organizational mission and goals, establishing linkages between objectives and responsibilities, addressing stakeholder expectations, investigation and communication strategies in case of major incidents, building and supporting teams, understanding technological advancements and globalization, supporting work teams through organizational change, portraying a positive image in media and community, and demonstrating personal and professional competence.

CENTRAL AUSTRALIAN COLLEGE
Provide Leadership across the
organization

Table of Contents
INTRODUCTION...........................................................................................................................4
ASSESSMENT TASK 1 Project Report........................................................................................4
1. How would you communicate with stakeholders about the organisational mission and
goals, objectives, plans and strategies?..................................................................................4
2. How will you establish linkages between organisational objectives, values and standards
and the responsibilities of the team and individuals?.............................................................4
3.Why do you think it is significant to address the expectations of the stakeholders of the
organisation?...........................................................................................................................5
4. What will be your investigation and communication strategy in case of major incidents?5
5. How would you build and support teams in an organisation?............................................6
6. How will you develop and demonstrate the understanding of ever changing environmental
in terms of technological advancement and globalisation?....................................................6
7. How you would support work teams through organisational change?...............................6
8. As a role model, what steps will you to portray a positive image of the organisation in
media and community?...........................................................................................................7
9. How would you demonstrate personal and professional competence?.............................7
10. Explain your strength and capabilities............................................................................8
ASSESSMENT TASK 3 : WRITTEN TEXT
1. what happens when communication is missing in workplace?..........................................9
2. How can vision, mission and value of organisation be communicated?............................9
3. what do you understand by vision, mission of organisation?...........................................10
4. When communicating the goals and mission of the organisation make sure what should you
do?........................................................................................................................................10

5. Part of the role of a manager is to investigate incidents promptly. What are the main types
of investigations need to be perform by a manager?............................................................11
6. What can you do to influence groups as well as individuals within your organisation?..11
7. What does building and supporting teams involve?.........................................................13
8. Demonstration of personal and professional competence................................................13
9. What is business ethics and how can this be applied to leadership?................................14
Q10. How should the mission, vision and values be described to relevant stakeholders ?..14
11. Why should you consider media as well as language when talking...............................15
12 Explain different leadership styles and how do they support organization’s mission,
objectives and values............................................................................................................15
13 What is the impact of legislation in providing leadership across the organistaion.........16
14 Explain Organisational objectives, plans and strategies..................................................16
15 Explain organisational change process............................................................................17
REFERENCES..............................................................................................................................18

INTRODUCTION
The following report is based on scenario of Sim's hardware organisation. A new CEO is
hired for the company. He has to develop new strategies and plans for achieving organisational
goals and objectives within time (Herman, R.D., 2016). First part of this report includes
reflection of CEO and this consists of questions related to organisational values, strategies and
business objectives.
ASSESSMENT 1 Project Report
1. How would you communicate with stakeholders about the organisational mission and goals,
objectives, plans and strategies?
Stakeholders are the most essential factors of business. Stakeholders include individuals,
groups and organisations. These are impacted by result of a project. As it is important for the
company to have loyal stakeholders, as the CEO of the company it is my duty to communicate
vision, mission and objective of the company to stakeholders in an effective manner. The vision
of Sim's Hardware is to offer innovative devices to people that ease daily activities of human
beings. The mission of the company is to increase the revenue by selling innovative products. I
have to communicate effectively to stakeholders about increasing revenue of the company and
earning more profits. As Sim's hardware is not able to maintain good reputation in market due to
lack of communication, lack of accountability and lack of vision. Thus I will focus more on
providing a clear and justified vision for the company. When stakeholders will have a positive
mindset towards company then only reputation of company will be enhanced. I will provide clear
instructions to employees for working hard to attain goals and aims in less time. Also proper
customer analysis will be conducted to know what are the actual needs of customers. In this way
I will be able to make effective strategy that will help in attaining organisational goals.
2. How will you establish linkages between organisational objectives, values and standards and
the responsibilities of the team and individuals?
A company can have better outcomes if all employees are efficient in working.
According to me, first step for success of any organisation is to assign each individual tasks as
per their skills and abilities. I will focus more on developing effective teams that will work for
attaining specific goals and objectives of the company. Roles are defined as positions which are
defined by set of expectations related to behaviour of job. Every role assigned to the employee

includes a set of tasks and responsibilities which he or she has to perform in right manner. All
employees and team members of the company are informed about their job responsibilities. It is
important for them to have a clear vision about business strategy. The main objective of Sim's
hardware is to meet customer expectation by providing them innovative and creative products. It
is very important to establish linkage between the values, objectives and standards so that
responsibilities of team and individuals is enhanced. I will organise meetings for teams so that
they will get to know about strategy, value and standards of business. It will not be an easy task
as I have to provide trainings to employees for team building and team management.
3.Why do you think it is significant to address the expectations of the stakeholders of the
organisation?
It is important for me to address expectations of the stakeholders of the organisation as
they play an important role in success of the company. The managing of stakeholder is defined
as an activity of communicating and managing expectations of stakeholders. The main
objective of this is to meet needs of stakeholders, resolving conflicts, addressing different issues
and attainment of organisational goals. I will organise meeting with stakeholder for
communicating issues of stakeholders. In this meeting I will focus more on gathering feedback
and making updates to project documentation. I think that it is every important for me to engage
stakeholders for success of the company. The high level stakeholder perception enhances
likelihood that the stakeholder provide the necessary support level and implementation of project
is done effectively. There will be scheduled meetings for addressing various conflicts and issues
of stakeholders and the company. This helps in increasing the efficiency of employees and
getting acceptance of stakeholder. In this way I will be able to make beneficial action plans in
case conflicts occurs or issues are created.
4. What will be your investigation and communication strategy in case of major incidents?
In an organisation, incidents and accidents are inevitable and it is duty of management to
have proper way of managing this condition. Each and every incident that occurs in an
organisation must be investigated and acknowledged. I have to manage the incidents of the
company with proper care as the reaction to incidents and the way of investigating has powerful
effect on image of the organisation and perception of public for Sim's hardware.
The communication strategies that can be considered for the purpose of overcoming from
the issue of poor communication and lack of vision are defined below:

Direct communication: This is one of the effective communication strategy or tool that
provides an opportunity to bring effective communication process within the organisation. This
includes the removal of the role of intermediaries that resultants into direct communication of the
management personnels with the employees. The benefit of the same is ascertained in the way
that help to build the trust of employee in organisational working activities along with timely
redressal of their associated issues.
Use of technological devices: The importance of same is that help to disburse the
information in quickly manner along with precision where different meaning is not interpreted
by the receiver. This will aid in completion of work on time along with qualitatively in nature.
5. How would you build and support teams in an organisation?
This is very important factor for the organisation as this helps in increasing efficiency of
the company. Team management is an effective part of the organisation. As the CEO of the
company the major problem I am having is ineffectiveness of teams. I have decided to develop
teams on the basis of abilities and skills. In every team, there will be individuals having different
skills. Each team must be so effective that it work effectively to achieve organisational goals in
given time. Good team management is the key to increase business revenue thus it is essential to
develop and control teams (Smith, 2015). As per my strategy, I have decided to assign tasks
according to ability of teams. This will help me to achieve desired goals in less time.
6. How will you develop and demonstrate the understanding of ever changing environmental in
terms of technological advancement and globalisation?
Change is inevitable and thus I have to make sure that my employees do not fear form
organisational change. The technological advancement is an important factor that affects
business operations of Sim hardware. It is important for me as the CEO of the company to adopt
latest technology in my devices. This will help in increasing the satisfaction level of customers.
The adoption of new technologies affects employees of the company. I have to take initiative and
provide trainings to employees for understanding new techniques and ways of working.
Globalisation is another trend that is useful for expanding profit and market share of the
company. I have decided to adopt new technology and enter foreign markets for increasing the
profit of company. I have to be enthusiastic and provide motivation to my employees so that they
can achieve goals and objectives in effective manner. Working at global level needs more skills

and talented workers. So as the CEO of my company, I will work hard to achieve company's
goals and objectives in right manner.
7. How you would support work teams through organisational change?
Team empowerment is an approach which will be used by me to develop employees. I
will give authority to employees for making decisions. There are some employees who needs
freedom and autonomy in their work, so this power for making decisions will provide a sense of
achievement and accomplishment. This helps me to make employees develop their skills and
become flexible and responsive to various business situations. This will help me in making my
employees to work in a manner as they can make effective decisions. I will support all teams of
the organisation so that they can work and achieve organisational goals. Team building is the
biggest strength of mine and according to me I am an effective leader and can easily handle my
workers. I can control and manage activities of my employees effectively and make them skilled
employees. Also in case of organisational change, it is needed that all employees of team are
already prepared for the seen of change in the organisation.
8. As a role model, what steps will you to portray a positive image of the organisation in media
and community?
For creating or portray an positive image of business organization in front of community
as well as in media, I focused on an happy and healthy working environment, by this each and
every employee were fell happy and give their best while working. Along with this I focuses on
giving orientation program as well as training and development programs for employees, with
help of these both methods every employee get to know about the organization vision, mission,
goals, objective, as well as culture. Thus it helps both employee as well as organization in
achieving their goals in effective and efficient manners. In addition to this, I would focus on
formulating some effective measure which helps in solving to disputes and issues that arising in
organization. With my efficient skills, I concentrate on building effective strategies, approaches
by which an effective communication can be done among employees and different levels of
management. Along with this, I build effective organizational culture in business organization
which help both employer as well as employee work effective and efficiently. Thus, an good
organizational culture aid workforce in doing productive work.

9. How would you demonstrate personal and professional competence?
The personal competence is combination of observable as well as measurable knowledge,
skills, abilities and personal attributes which is contributed to business to enhance
performance of an individual. I demonstrate my personal competence by my creative skills,
with my effective working, efficiency in my productivity, also with my efficient
knowledge. Along with this I'll show my capability and ability of working which could be
very help for organization. Thus, it helps them in analysing their capabilities of working.
Whereas professional competence is a capability and ability of performing the duties, roles
and responsibilities of active profession. In other words, to perform a particular
professional task or activity with effective skill, knowledge of an acceptable quality. I
present my professional competence to management by communicating with other
employees, Build and maintain collaborative relationships to work, with my effective
interpersonal skills, leadership skills. Along with this, I demonstrate competence with help
of my creative thinking and by resolving complex problem with my critical thinking,
decision making and problem solving skills. In addition to this, I show my professionalism
to management or business organization in effective and efficient manner.
10. Explain your strength and capabilities
As the CEO of this company, I have to develop various skills and abilities that will help
me in achieving organisational goals and objectives within time.
Strength
 I am a strong person and having the strength regarding building trust, confidence and
respect for enhancing the performance of employees.
 I have strength regarding adjustment in every business condition and my flexible and
adaptable nature will help to work effectively.
 I have the ability to manage both teams and individuals effectively.
Capabilities
 I have the capability to build effective communication which is the key for attaining goals
and objectives of the company. By implementing this, it will be easy for employees to
understand goals and objectives of the company. In this way performance of business will
be enhanced.

 I have capability about easy attainment of consultation and participation in decision
making in line with risk management plans.
 I have capability regarding creation of positive environment within business. This helps
in increasing the level of satisfaction of employees. Creating positive workplace
environment helps employees to work in effective manner. As the CEO of the company,
it is important for me to have these abilities in order to make workers to perform in
appropriate manner.

TASK 3
1. what happens when communication is missing in workplace?
There can be situation in workplace when there is lack of communication in company,
lack of communication can happen anytime anywhere which means there can be barriers of
communication amongst employees, between different levels of management. This can have bad
consequences from view point of company. Such as there can be increase in level of stress
between employees and employers also. Unhealthy and improper communication can lead to
misconceptions and misinterpretation being formed by individuals in company.
These acts can have a very negative impact on overall productivity of employees. They
are not able to work with concentration and satisfaction. Many situations also occur in
organisations in which there are arguments taking place and increase in conflicts also happen
because of lack of proper communication. Decrease in morale can also be a negative
consequence of miscommunication in companies, which leads to employees working with
decreased level of motivation. Mental health and stability is very necessary to be maintained by
employees which gets affected badly because there is no proper communication taking place in
company.
2. How can vision, mission and value of organisation be communicated?
Framing of vision, mission and value statement is not enough for any organization but it
is also important to communicate them within whole organisation. Buy organizing meeting time
to time in company through which there can be effective communication done about company's
vision and mission statement. Also, organization should try to involve their lower level staff
when they are trying to make some decisions in company. Vision statement also acts as a
motivational tool which helps in reputation and image of company. Values are dealing with
qualities which is important to define how company will have to behave for achievement of
vision and mission.
Communication should be done in such a way that this is embedded in employees in
their daily routine and work they are doing. Visibility of mission and vision of company is most
important for every organisation. Whatever information is passing on from top authorities to
various lower level departments it is important that it should be having high level of clarity and
must be very specific. Notices and journals must also be published internally within company

which can help organization in communication of their mission, vision and value statements as
many times there is review of such statements so, changes being made should be communicated
properly.
3. what do you understand by vision, mission of organisation?
Vision: Every organisation which is started always has a base and any person who is initiating
this structure has a set vision in mind. This is very important for every organisation to have such
laid vision statement. This denotes to aspiration of organization. It is a broad description of value
which organization is willing to provide. Every organization makes attempt to keep their vision
statement simple, clear, concise and unambiguous.
Mission: Many times there are situations when vision is misunderstood by term vision. Mission
is also denoted by a statement but it is more specific and is described in detail. Mission statement
basically describes how an organization will achieve its set vision.
Value: Value statement also sometimes denoted as code of ethics, is different from both vision
and mission of company. Value actually acts as a guide for action and attitude of organization. It
is not enough that a statement is formed but ta same time it has to properly communicated at all
different levels in company. This will lead to clarity and direction of work, action and tasks to be
done by employees. Value statement must clearly depict what is core value which organisation is
providing to its various stakeholders.
4. When communicating the goals and mission of the organisation make sure what should you
do?
Goals as well as mission of an organisation helps in identifying the main purpose of the
company and the reason why they are performing their business functions within the
marketplace. Management team along with the top authority develop goals as well as mission of
the organisation so that staff members can easily perform their task according to their mission.
For this, it is very essential to communicate organisational goals in an effective, clear and
concise manner so that everyone working within the company will be able to understand it.
Along with this, there must be clear vision and mission statement of the company which can
easily be understood by both employees and customers in a positive manner. It is also very

essential to communicate all the goals, strategies and policies on a regular basis so that staff
members will be able to perform their task effectively and produce positive outcome within
given time frame.
In addition to this, it is also very important for the management team to modify and
communicate all their goals, policies and strategies on timely basis so that they can maintain
competition level. Apart from this, while developing goals it is also very important to examine
the current market trends.
5. Part of the role of a manager is to investigate incidents promptly. What are the main types of
investigations need to be perform by a manager?
It is very important for the organisation to develop effective goals and objectives in order
to perform their task in an effective manner. Main objective behind conducting investigation is to
acquire facts and information so that effective solution will be provided to the problems arise
within the organisation. It is also very important for the management team of the company to
investigate the issues and problems arise within the organisation so that effective solutions will
be given within stipulated time frame. There must be proper investigation and examination of the
situation which might affect the overall profitability and performance of the company. Reason
behind this is that employees highly suffer due to negative working environment which reduce
their overall efficiency and effectiveness of staff members.
For instance, if there is any kind of negative situation arise within the organisation it
highly affects the overall performance of the staff members in negative manner. Therefore, it is
essential for the managers to examine the situation of company on a regular basis so that they
can develop effective solution to reduce or eliminate the problems within given time frame.
6. What can you do to influence groups as well as individuals within your organisation?
It has been analysed that there are various methods through which I am able able to
influence staff members in order to attain goals and objectives within stipulated time frame. It is
essential for the me to provide healthy working environment to members so that they can
produce positive outcome within stipulated time frame. In order to influence both individual as
well as group, I have to provide both monetary and non monetary benefits to the employees on a
regular basis. Apart from this, it is also very essential to examine the performance of staff
members on a regular basis so I can provide incentives and benefits in order to appraise them.
This as a result help me to retain potential employees within the company.

In addition to this, there are various other methods through which group as well as
individuals can be influenced in a positive manner. I have to provide flexible working
environment to the staff members which as a result leads to enhance their performance and gain
various advantages which leads to the future development.

7. What does building and supporting teams involve?
Teams are formed for working together in order to achieve common goals and objectives.
Teamwork always provide positive impact on the operations of the company as different people
work in the same direction. According to me, a team should be built by choosing employees who
are skilled and capable of performing as per the instructions of the leader. Each one in the team
should be allotted individual tasks which can be achieved within the deadline. In this way, their
sole activities will be combined for getting desired results. On coming to the supporting part, a
team should always be supported. I as a CEO believe that, every person needs motivation to
follow the guidelines and perform accordingly. This helps in improving the teamwork.
Furthermore, each of the member should be given the chance to participate in decision making so
that they can share their ideas which can be used for making decisions. Also, there should be
transparency among all the individuals along with two ways communication in order to have
better co-ordination. I personally think that building and supporting are indeed major part of my
role as CEO and I should set an example for others in order to encourage them to become leader
and get promoted to higher positions.
8. Demonstration of personal and professional competence
Personal competence refers to number of skills related to self-awareness and self-
management. These should be there in every person in order to lead a smooth and peaceful life.
With the help of these, one can complete the tasks of routine nature. I am as a person has these
skills which ultimately help me in carrying the activities in professional life as well. I am able to
connect with the people at personal level which helps in better understanding of their situations.
On the other hand, professional competence is about the skills required in fulfilling the tasks.
These are compulsory for me to have in order to act in more professional way. Some of these
skills are problem solving, communication, analytical and similar skills. These are useful in
completing the work within the time and get desired results in order to achieve the goals and
objectives. Also, there should be a balance between personal and professional competence for
greater efficiency and effectiveness within the organization. As a CEO of this company, I always
try to utilise these competencies for meeting the requirements.
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9. What is business ethics and how can this be applied to leadership?
Business ethics is defined as set of values and principles which helps management in
guiding and enhancing the behaviour of organizations as well as their employees. Although,
businesses should an effective balance among the needs or requirements of stakeholders as well
as their desire to make more and more profit. In other words, Business ethics refers to the study
of appropriate business principles, ethics, policies and practices, norms about the different
possible disputes, which includes bribery, corporate governance, insider trading, corporate social
responsibility, discrimination as well as fiduciary responsibilities. Leadership refers to cation of
leading group of people of an organization. Thus, business ethics is also applied in leadership in
effective manner. This, could understood with help of good example, if management of Sim's
Hardware want to select leader for their department then, they had to follow business ethics like
a stetted principles and values. However, they had to focuses on selecting that those candidates
who has ability, knowledge, capability, skills as well as power for managing group. If they
follow business ethics in effective and efficient manner, then only management can able to hire
an effective and productive candidate for their business organization i.e. Sim's Hardware.
Q10. How should the mission, vision and values be described to relevant stakeholders?
Just when the start up gets executed it became vital for CEO to describe every single
detail to relevant stakeholders, which could be anything from mission, values and vision as well.
Here, it is must for individual to give every single detail to stakeholder so that right amount of
knowledge could effectively be given to stakeholders like investors, employees and so on. This
could be understood with a good example where proper detailed information is basically being
given related to mission, vision and values to employees. Else, they might go through different
problems as well like they might not have information related to what company is going to do in
near future and why they have been performing the tasks within the firm. Description of these
statements is very important as this will help employees in knowing what actions and in which
direction work has to be done by them. Reinforcement of all these statements must be there at all
different levels of company. Various sources such as journals of company, notice board of
company all such can also be used company in describing their mission, vision and value
statement.
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11. Why should you consider media as well as language when talking.
It is very important for every organization that they are able to consider all sources of
media and languages these are two most important sources which help in effective
communication. These are sources of verbal and non verbal communication which can help in
communicating to people. For communicating to large number of people together this is a very
commonly used linguistic institution. Various ideas, beliefs, knowledge, information, beliefs a
person wants to communicate can be done through these sources of media. Most popular sources
of media used in present scenario is newspaper, television. Large number of people can be easily
communicated using this source of communication through media and language. These days,
people can be attracted and engaged in any event using social media which is getting very
popular. Also, it helps in removing and reducing various types of barriers which occur while
communicating to target due to different languages.
12 Explain different leadership styles and how do they support organization’s mission, objectives
and values
There are different types of leadership style with the help of which a leader can
effectively able to offer formative support and guidance to improve employees in order to
achieve organisational goals and objectives in best effective manner. Some of the certain
leadership styles are autocratic leadership style, transformational leadership, style, fair leadership
style, transactional leadership style and more. It has been determined that autocratic leadership
effectively allow leaders to frame fast decisions even in complex situation. In addition to this,
this form of leadership style effectively improves overall communication and further aid in
increasing productivity. It has been evaluated that this form of leadership style handle crisis
situation in best effective manner and reduces employee stress with the help of which they can
able to perform their roles and responsibilities in best effective manner. The major advantage of
autocratic leadership style is that it is effective even in stressful situations and leader is able to
make decision making process in quick manner. While in context with transformational
leadership styles it has been evaluated that this leadership style lower turnover cost and
effectively create and manage changes that lead towards new corporations of vision in a quick
manner. With the help of this form of leadership style leaders can create enthusiasm in
employees that ate them to perform their functions in best effective manner.
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13 What is the impact of legislation in providing leadership across the organisation
Laws are the guiding principles or themes which tend to provide knowledge of acceptable
corporate conduct to a company. The prime requirement of every business organisation is to
work within the confines of law and legal standards. In this regard, there are a number or laws,
bylaws and legislations that apply to each entity. It is significant as well as relevantly for the
leader pertaining to any corporation to have knowledge of these laws in order to ensure
execution of business operations in an effective manner. A leader must have comprehensive
knowledge of applicable legislation frameworks and thereby ensure adherence to all of them. It
is essential for a leader to make sure that the employees working under their guidance have
wholesome knowledge of all laws so that personnel do not conduct any activity which constitutes
breach of law. In this relation, the team working under the guidance of leader should have
thorough comprehensibility of work health and safety (WHS), equal opportunity and privacy
obligations. It is important for the leader to thus conduct regular meetings, provide updates and
fact sheets via email about Fair Work Act 2009 as well as Fair Work Regulations 2009 as they
give an overview of obligations of both employers and employees.
14 Explain Organisational objectives, plans and strategies
For a business organisation whether it is a small, medium or large a start up it is vital to
have organisational objectives, plans and strategies. Without organisation objectives of business
cannot be sustained for a longer period of time. These are main that includes the organisation
mission and vision too. Through consideration of these both aspect, objectives of an organisation
are build that further aid in formulation of plans and strategies. The main common objective of
each and every organisation is to earn significant amount of profits and sustain in market for
longer period of time.
Plans are further bifurcation of activities on the basis of the objective of an organisation.
These are long term in nature and includes the information about the activities which are needed
to perform in whole year for attainment of predetermined objectives. These are build in budget
form that includes the figure which an organisation has to achieve after completion of some
specific period of time. The budgets are included in this are related to sales, production,
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operations, financing, marketing etc. These further supported by the strategies in effective
attainment of these different budgets and overall plan.
Strategies are the main attribute that aid in completion of plan on time along with
achievement of objectives. These are short and flexible in nature and varies according to the
situation faced by the organisation in market. These are build by management for the purpose of
carrying day to day business activities along with the guidance of employees in performance of
their own functions in appropriate manner.
15 Explain organisational change process
Organisational change is mainly termed as a Process within which in organisation engage in
the process of changing their process, strategies, culture, procedure and Technology. It has been
analysed that change is an important aspect of an organisation as it allows employees to increase
their learning knowledge and acquire new skills as to maximize their opportunity and enhance
their creativity and use that for ultimate benefit within an organisation. Further it has been
evaluated that organisational change brings innovation within organisation that simultaneously
aid in growing productivity as well as profitability. There are different types of organisational
change drivers such as the economic climate, consumer demand and behaviour, new
technologies, competitive market, rules and regulation. All these factors tend an organisation to
change the process in order to operate the functions as per according to them and satisfied
customers with best. Thus, it is essential for an organisation to regularly adopt organisational
changing process in order to offer best effective product and services to customer and gain more
competitive advantages as compared to competitors.
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