Airline Customer Preference Survey
VerifiedAdded on 2020/04/01
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AI Summary
This assignment presents a questionnaire designed to gauge customer preferences for Full Service Carriers (FSCs) and Low Cost Carriers (LCCs). It covers aspects such as travel frequency, preferred aircraft categories, key decision-making factors (price, schedule, service quality), brand image perception, and overall satisfaction levels. Participants are asked to rate their experiences and provide feedback on various service attributes like flight attendants, crew performance, meals, and noise levels. The questionnaire also explores customer willingness to recommend airlines and suggests areas for future research and risk management within the aviation industry.
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