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Customer Satisfaction Assignment Survey Questionnaire

   

Added on  2020-05-28

7 Pages552 Words272 Views
Running head: SURVEY QUESTIONNAIRESurvey Questionnaire to Evaluate the Consumer Behavior for FSCs and LCCsName of the Student:Name of the University:Author note:
Customer Satisfaction Assignment Survey Questionnaire_1
1SURVEY QUESTIONNAIREA survey on customer satisfaction of the Full Service Carriers (FSCs) and Low CostCarriers (LCCs)Department of Infrastructure and TransportPurposeThis survey is conducted to find out the consumer behavior towards using the services of FSCsand LCCs in the context of airlines improving their services in the face of tough competition inthe market. The survey aims to find out the factors that influence the customer satisfaction whileusing the services of FSCs and LCCs. Please be ensured that all the information will remainconfidential and will be used only for academic research purpose. Please answer the following questions.1. Please specify your gender Male Female2. Please specify your age group 15-20 21-25 26-30 >30
Customer Satisfaction Assignment Survey Questionnaire_2
2SURVEY QUESTIONNAIRE3. How frequently do you travel by air within a year? Once Twice Three times More than three times4. What is the purpose of your travel? (Select more than one option if applicable) Business Leisure holiday Education Family visits Others 5. What type of airlines do you prefer to travel with? Full service carriers Low cost carriers Both
Customer Satisfaction Assignment Survey Questionnaire_3

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