Questionnaire-Survey to identify for FSCs and LCCs Customers

QUESTIONNAIRE
Questionnaire-Survey to identify for FSCs and LCCs Customers
 Participant’s Name* :
__________________________________________________________
 Last Flight on*: _________________________________________________
*Allowance to anonymous profiles if desired, check in to question 1.
1. Age
 18-26
 27-35
 36-45
 46-55
 56 exceeding
2. Sex Selection:
 Female
 Male
3. Select that briefs you best:
 Student
 Unemployed
 volunteer
 Employed
 Retired

QUESTIONNAIRE
4. Mention the time interval you avail flights?
 More than once in a week
 Once/more in Month
 Often annually
 Only Once in a year
 First time in aircraft
5. Which of these is Most Important for choosing an airline?
 On-Schedule Arrival
 Comfortable Environment
 Quality of flight-Service
 Service Cost
6. Is Brand Image detrimental of customer preference?
 Sure
 No
 Often
 Never
7. a) Which is most preferable out of the aircraft categories?
 Low Cost Carriers (LCCs)
 Full Service Carriers (FSCs)
 Both
b) If you choose the option, “Both”, brief on the Same.
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QUESTIONNAIRE
8. Please rate out of 10, how important each of the followings were to decide an airline:
Factors Most Essential Least
Important
 Arrival and Departure time Convenience
 flight-Ticket Cost
 Regular Passenger Benefits
 On-flight services (food, recreation & flight
personnel)
 Airport ground maintenance Quality
 Reference from Agents
9. Give brief reasons for selecting the previous options?
 Salary Scale
 Previous Experience
 Other’s Reference
 Concern Reputation
10. Please rate out of 10, about the Service Quality in reference to the mentioned
attributes in the following:
Facts Excellent
service Worst
Availability of flight attendants for the customers
Flight crew projection on flight
Communication with passengers from pilot during
journey