Recruitment Selection and Induction Processes

This document provides information about the recruitment, selection, and induction processes for a cafe manager position. It includes role requirements, recruitment schedule, job description, job advertisement, interview guide, and more.

Recruitment Selection and
Induction Processes

Table of Contents
Assessment 1...................................................................................................................................3
Role requirements for the position of new café manager............................................................3
Recruitment Schedule..................................................................................................................3
Job Description............................................................................................................................4
Job Advertisement.......................................................................................................................5
Interview Guide...........................................................................................................................7
Email to seek approval from the CEO Jim Murphy....................................................................9
Assessment 2...................................................................................................................................9
Email advising candidates informing they have been selected for Interview.............................9
Email to other people involved in Interview.............................................................................10
Updated Interview guide............................................................................................................10
Reference Check through Email................................................................................................12
Selection Report.........................................................................................................................13
Assessment 3.................................................................................................................................14
Employment contract.................................................................................................................14
Latter of offer to successful candidate.......................................................................................16
Email to the unsuccessful interviewee.......................................................................................16
Email addressed to Book Café employees advising of the new appointment...........................17
Induction Plan............................................................................................................................17

Assessment 1
Role requirements for the position of new café manager
Role requirements for the person of new cafe manager includes-
Who is able to and experienced in-
 Managing staff
 Barista Training
 Motivating Staff
 Induction and in-house training
 Performance Appraisal
 Having strong understanding of coffee products
 Developing and implementing cafe policies and procedure
 Managing vendors and maintain inventory
 Run staff meetings
 Managing food and beverages operations
 Coordinating cafe schedules and covering different skills
 Ordering supplies needed for cafe
Recruitment Schedule
Recruitment Schedule
Name:
Date: 21/9/2020
Recruitment activities – Recruitment Schedule
This recruitment is being conducted to hire a café manager for BookCafes. For the purpose of selection
Jim Murphy (owner, chairman and CEO), Jack (the Finance and Operations Manager) and Amy Trillet –
Current Café Manager will be included. This position of cafe manager is for second cafe manager, as one
cafe manager is already there. New cafe manager will also require undertaking all key tasks of cafe
manager and contributes in smooth operations of cafe.

Summary (including information in support of new position)
Milestone: Action
and/or objective Time required Person responsible Budget and/or
resources
Placing advertisement 2-5 days HR team Financial recruitment
for placing
advertisement in
newspaper
Gathering applications 5-7 days HR team
Screening of
applications
2-5 days HR team
Interview 1 day Interview penal
Job Description
Job title: Cafe Manager
Salary: $3725 per month
Hours: 38 hours a week
Location: Melbourne
Reporting relationships: Reporting to Jim Murphy
About Book Café: A privately owned company (the book cafe group - BCG), earlier operating cafes in
and around Melbourne metropolitan region has now expanded to 13 cafes in bookstores across Victoria.
Cafes are being operated successfully from last 25 years and trades from 7 am – 11 pm, is looking for a
cafe manager.
Purpose of position: The BookCafé operates with a mission to deliver value to customers and investors
through highly trained, motivated and expert workforce. This role of cafe manager is also expected to add
value in workforce and contribute in mission of The BookCafé.
Responsibilities and Duties:
To manage operations of cafe and contributing in smooth operations of cafe. Responsibilities of cafe
manager includes managing employees, looking after their training and performance appraisal, managing
customers complaints and managing other operations to ensure cafe run without any barrier.
Other requirements:
Essential Desirable
Academic and Trade University degree in management Masters in business

Qualification administration and Hospitality
Management
Work Experience and Skills 5 years minimum in managing
staff, barista training, motivating
staff, induction and in-house
training
Experience on 5 years in
managing cafe or similar business
Personal Qualities and
Behavioural Traits
Effective communication and
interpersonal skills, negotiation
skills, sales and customer service
skills, management and
leadership skills
Bilingual skills, social media
savvy, understanding of coffee,
food and beverages, sustainability
and community building
experience
Job Advertisement

Selected advertising channel/s
<Tick selected channel/s for advertising position>
Newspaper classifieds
Classifieds online
Facebook
Café window
Café noticeboard
Industry newsletter
Reasons for selected advertising channels:
The reason for selecting classified newspaper is because candidate required is from local
place and advertisement is suitable for that condition. Cafe window is for those who does
not come inside cafe but can apply for job and cafe noticeboard is for those who come
inside and are interested in job. Facebook will help in informing more people in less time
and cost.
Job ad – Café Manager
Job title: Cafe Manager
Location: Melbourne
Salary: $3725
Application closing date: 26/9/2020
Short description of role and organisation and the reporting relationship of the role: the role of cafe
manager is required to undertake all kind of tasks to manage overall cafe and its performance. Will
required to undertake management of staff. Cafe Manager will require to report CEO.
Body of advertisement – Cafe manager is required to possess University in management and skills like
communication and management skills, also capable to manage employees and their performance.
Please email your confidential CV to HR Manager at HR.Bookcafe.gmail.com for further information.
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Interview Guide
Job title: Café Manager
Date and time of interview:
29/9/2020 from 11 am
Selection panel:
Jim Murphy (owner, chairman and CEO), Jack (the
Finance and Operations Manager) and Amy Trillet
– Current Café Manager
Applicant:
Scoring for Applicant
0
No answer given or answer
completely irrelevant. No
examples given.
2
Some points covered, not all
relevant. Some examples
given.
4
Good answer. Relevant
information. All or most
points covered. Good
examples.
1
A few good points but main
issues missing. No
examples/irrelevant examples
given
3
Some points covered.
Relevant information given.
Some examples given.
5
Perfect answer. All points
addressed. All points
relevant. Good examples.
Questions and weighting

Question
category
Questions Applicants Response Weight
(1-2)
Score
(0-5)
Total
Work
History
How much work
experience do you have
and in what
organisation have you
worked earlier?
at which position have
you worked in previous
organisation?
Education
and Training
What is your education
and what formal
training have you
taken?
Personality,
motivation
and
character
Is there anything you
can refer in context of
your motivation?
Is there anything in
reference with your
stress management
capacity?
Total score (skills and knowledge)
Follow up
questions
Applicant answer Weight
(1-2)
Score
(0-5) Total
How much notice
do they have to
give?
When can they

start?
Total score (additional)
Questions asked by Applicant
Email to seek approval from the CEO Jim Murphy
Dear Mr. Jim Murphy
As discussed earlier regarding recruitment of Cafe Manager, I have prepared an recruitment plan
including recruitment schedule, position description, job advertisement, and interview guide. All
documents have been attached here, kindly approve regarding further processing and suggests changes, if
required.
Regards
Hr Executive
Assessment 2
Email advising candidates informing they have been selected for Interview
Dear Candidates
Here you are being informed that your profile has been selected for interview for the position of Cafe
Manager. You are required to attend interview at BookCafé located within the John Readings Bookstore,
Melbourne on 29/09/2020 from 11 am onwards. Kindly bring copy of your CV and relevant documents
for further proceedings.
Regards
HR Executive
BookCafé

Email to other people involved in Interview
To Interview Penal
As per earlier discussion and approval from CEO Jim Murphy, interview for the position of Cafe
Manager, BookCafé has been scheduled on 29/09/2020 from 11 am. You are all requested to be present
for the interview.
Regards
HR Executive
BookCafé
Updated Interview guide
Job title: Café Manager
Date and time of interview:
29/9/2020 from 11 am
Amended: 29/9/2020 from 11 am
Selection panel:
Jim Murphy (owner, chairman and CEO), Jack (the
Finance and Operations Manager) and Amy Trillet
– Current Café Manager
Amended: Jim Murphy (owner, chairman and
CEO), Jack (the Finance and Operations Manager)
and Amy Trillet – Current Café Manager
Applicant:
Kenneth Baldwin
Jenny Dubb
Jane Fonda
Leila Hussain

Question and Weighting (Applicant 1)
Question
category
Questions Applicants
Response
Weight
(1-2)
Score
(0-5)
Total
Work
History
How much work
experience do you
have and in what
organisation?
Experience of
around 10 years at
The Farm Inc.
2 5 7
What positions
have you managed
in your previous
organisation?
Cafe Manager 2 5 7
Education
and
Training
What is your
education and
what formal
training have you
taken?
Bachelor of
Hospitality and
Business
Management
2 5 7
Personality,
motivation
and
character
Is there anything
you can refer in
context of your
motivation?
Incident was
expressed by
candidate
2 4 6
Is there anything
in reference with
your stress
management
capacity?
Incident was
expressed by
candidate
2 5 7
Total score (skills and knowledge) 34
Question and Weighting (Applicant 2)

Question
category
Questions Applicants
Response
Weight
(1-2)
Score
(0-5)
Total
Work
History
How much work
experience do you
have and in what
organisation?
Experience of
around 5 years at
Hotel Hilton
2 5 7
What positions
have you managed
in your previous
organisation?
fine dining
restaurant manager
2 4 6
Education
and
Training
What is your
education and
what formal
training have you
taken?
Bachelor of
Hospitality and
Business
Management
2 5 7
Personality,
motivation
and
character
Is there anything
you can refer in
context of your
motivation?
Incident was
expressed by
candidate
1 3 4
Is there anything
in reference with
your stress
management
capacity?
Incident was
expressed by
candidate
1 4 5
Total score (skills and knowledge) 29
Reference Check through Email
To XYZ company
This is HR executive BookCafe, this email has been sent to you as you have been referred by Kenneth
Baldwin in his interview. He has been selected for the position of Cafe Manager. I on the behalf of
BookCafe request you to fill the questionnaire attached in order to give accurate information about
Kenneth Baldwin.
Employment period with you

applicant’s reason for leaving the company
Applicants job responsibilities
issues impacting job performance
Have supervised other employees
Have showed any ability to handle conflict
strengths and weaknesses of applicants based on
their performance in their previous role
Regards,
HR Executive
BookCafe
Selection Report
Members of selection penal Jim Murphy (owner, chairman and CEO), Jack (the
Finance and Operations Manager) and Amy Trillet
– Current Café Manager
Process taken to identify two strongest applicants The process to identify two strongest candidates
was firstly screening of applications and resume
and then points that were allotted to them in
interview
Summary of negotiation with selection penal This included assessing their personality and their
communication skills and their confidence. Other
than this, their experience and previous job roles
were also analysed for negotiation.
Summary of process taken to decide on questions Questions were taken on the basis of suitability of
the roles and on the basis of guidelines of
organisation and question that were complying with
legislative requirements
Description of role in interviewing Role was to prepare recruitment, selection plan
including interview schedules and questions for
interview
Selection of applicants Applicant was selected on the basis of their points
and candidate having highest point in interview
was selected because it reflected their suitability for

the position
Reason for recommending selected applicants Candidate was suitable for the role because of their
experience and qualification and further their
personality was also suitable for the position of
cafe manager
Assessment 3
Employment contract
This document outlines the terms of contract of employment proposed by the Book Café Group (BCG).
Name:
Position: Cafe Manager
Commencement date: 01/11/2020
Location
You will be employed at: BookCAfe, Melbourne
Hours of Work: 7.5 hours a day (38 hours a week)
You will be provided with one of: a 30-minute meal break; or, two 15-minute meal breaks per day.
Responsibilities/duties
Managing employees (training and performance management)
Managing cafe operations (procuring material, supervising daily activities)
Managing customer complaints
Supervision
Cafe Managers are required to report CEO Jim Murphy
Remuneration
on the basis of $24.50 per hour gross annual salary will be $44688
In addition, the minimum superannuation required by current legislation will be paid to the
superannuation fund of your choice.
Wages are paid in arrears on the last Friday of each month into your nominated bank account.
The Book Café opens on several public holidays. You may be required to work on public holidays and
will be compensated by payment at the rate of an additional 150%.
Leave
Annualleave – As a full time employee, you will be entitled to pro rata annual leave based on four

weeks’ annual leave per annum,
Sickleave – As a full time employee employee, you will be entitled to 10 days paid personal leave per
year (pro rata) in accordance with the Fair Work Act 2009,
Otherleave – You are entitled to unpaid parental leave and compassionate leave entitlements in
accordance with the Fair Work Act 2009.
Notice period
The period of notice required from you to terminate employment with BCG is the same as the period of
notice required of BCG to terminate your employment and is set out in the following table.
Period of continuous service Notice period
Not more than 1 year 1 week
More than 1 year, but not more than 3 years 2 weeks
More than 3 years, but not more than 5 years 3 weeks
More than 5 years 4 weeks
Confidentiality
You shall not, except in the proper course of your duties during the continuance of your employment or
after its termination, disclose to any other person or company, or make use for your own benefit, any
secret or confidential information relating to BCG or the customers of BCG.
Upon termination of your employment, you will promptly deliver up to BCG or its authorised
representative all property, for example, documents, record, papers, credit cards, lists, computer discs or
tapes, which may be in your possession or under your control and which relate in any way to the business
or affairs of BCG.
Acceptance
If you have any queries, please contact the CEO Jim Murphy. To complete the arrangements, would you
please sign and return the attached copy of this letter within 14 days.
Signatures
Signed by Jim Murphy (CEO)
Signature: Date:
Signed by Employee
I accept the offer of employment and agree to the terms and conditions as stated in this contract.
Signature: Date:

Latter of offer to successful candidate
Book Cafe Group (BCG)
Melbourne
30/09/2020
Kenneth L. Baldwin
2252 N. Main Street, Melbourne, VIC 3000,
Dear Mr. Kenneth L. Baldwin
We are pleased to inform you that you have been selected as full-time cafe manager at BookCafe and
hereby we offer you the position of Cafe Manager, Book Cafe, Melbourne. A detailed description of your
job has been attached here and you are expected to join from 01/01/2020. Your employment contract have
been attached which will give you all the required information regarding your working hours, leaves etc.
If you accept the offer of employment, please sign the contract and return the copy to us.
Look forward to work with you.
Sincerely
BookCafe
Melbourne
Email to the unsuccessful interviewee
Dear candidates
We appreciate that you appeared for the interview that was being conducted for the position of Cafe
Manager, BookCafe, Melbourne. Hereby, you are informed that you have not been selected for the
position.
We appreciate your interest and efforts for our company. Please do you apply for the job position in
future. Thank You for applying and we wish you all the best.
Sincerely
BookCafe
Melbourne

Email addressed to Book Café employees advising of the new appointment
Dear all
Hereby informing you that new and second cafe manager Mr. Kenneth L. Baldwin has been appointed for
Book Cafe and is expected to join from 01/11/2020. He will be responsible for managing all
responsibilities of cafe and employees will be required to report new cafe manager.
Regards
BookCafe
Melbourne
Induction Plan
On your first day you will
Date Item Relevant
Personnel
Resources
required
Notes Completed?
Y/N
01/11/2020 Reporting CEO It will include
meeting with
CEO and
reporting him
about joining.
01/11/2020 Welcome and
history of
organisation
HR Executive Welcoming and
facilitating new
join in new
work
environment
01/11/2020 Meeting with
key people
HR Executive
and other key
people
This will
involve their
meeting with
people he will
work with. This
will also include
information

about superior
and subordinates
01/11/2020 Tour of Cafe HR executive This will
include tour of
Cafe where
manager will
work.
01/11/2020 Informing
about work
responsibility
Existing cafe
manager
Existing
manager will
inform about
responsibility
and work that
new cafe
manager will
require to
perform