Report On Halkin Hotel - High Employee Turnover Ratio

Added on - 14 Feb 2020

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People and Organizations
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1 PROBLEM........................................................................................................................11.1 Problems faced by the Halkin hotel.....................................................................................11.2 Analysing the causes of lack of motivation in Halkin Hotel................................................21.3 Implications on the workers and organisation......................................................................2TASK 2 ANALYSIS.......................................................................................................................32.1 The theories and concepts relating to motivation................................................................32.2 Analysis of lack of motivation in Halkin Hotel....................................................................6TASK 3 RECOMMENDATIONS..................................................................................................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11
ILLUSTRATION INDEXIllustration 1: Maslow's Need hierarchy theory...............................................................................4Illustration 2: Alferer's Theory........................................................................................................5Illustration 3: Herzberg Two factor theory......................................................................................6Illustration 4: Attribution Theory.....................................................................................................8
INTRODUCTIONThe loyalty of employees is very important for any organisation. If the employees are notsatisfied, then the overall productivity and commitment reduces. A company needs to havestrong motivational and good workplace environment for employees in order to satisfy them. Thehospitality industry holds the reputation of having the highest employee turnover ratio ascompared to any other sector. The research report includes Halkin Hotel and its workplaceproblems. Along with this, an analysis of the reasons and negative implications on the hotel hasbeen included in the report. The Halkin Hotel is a five star luxury hotel located in London,England (The Halkin,2016). It is termed as a boutique hotel in London. It is known for its awardwinning cuisine and Asian style of interiors. It still lacks motivation aspects to boost the moraleof the employees within the organisation which has put lot of pressure on them.TASK 1 PROBLEM1.1 Problems faced by the Halkin hotelHalkin Hotel and the entire organisation in the hospitality industry has high employeeturnover ratio. The main problem faced by this hotel is of lack of motivation in its employees.The employees want rewards and recognition from the employer. A lack of it would result inmotivational issues as the employee starts to believe that he has been taken for granted. Thishotel is a five star hotel as such the working hours may stretch beyond the normal course ofbusiness (Alderman, 2013). The employees also expect to get paid for the extra time period.Furthermore, it is important for Halkin Hotel to make sure that the performance of the employeesis appraised from time to time. The people with below standard performance needs training andtheir feedback should be taken at regular intervals. In Halkin Hotel, the training and motivationprogram is not apt. If the employees are not motivated then their productivity would reduce andultimately they would leave the organisation. The entire hospitality industry has the problem oflow wages, lack of training and job security. The low paid employees are not satisfied and itreduces the quality of the services provided by them (Delgado and Johansen, 2012). It is for thesame reason that there is high employee turnover ratio in Halkin hotel. If the employees are nothappy with the organisation, then they would look for the other opportunities.1
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