Recruitment and Selection Practices

This assignment focuses on the critical functions of recruitment and selection within Human Resource Management (HRM). It examines various recruitment strategies, selection methods, legal considerations, and contemporary trends such as social media recruitment. The provided resources encompass academic articles, books, and practical guides offering insights into effective practices, challenges, and future directions in the field of recruitment and selection.

Project Work

Table of Contents
INTRODUCTION...........................................................................................................................1
Main Body.......................................................................................................................................1
1 Review the CoffeeVille simulated business documentation....................................................1
2.Identification of the role for the position of cafe managerial...................................................2
3.Preparation of a recruitment schedule for the recruitment of a new cafe manager..................3
4 Development of job description for the cafe manager within the CoffeeVille.........................5
5 Job advertisement.....................................................................................................................7
6 Development of an interview guide..........................................................................................8
TASK 2............................................................................................................................................9
Part A...........................................................................................................................................9
1...................................................................................................................................................9
3.................................................................................................................................................10
4.................................................................................................................................................10
Part B.........................................................................................................................................11
1.................................................................................................................................................11
2.................................................................................................................................................12
PART C.........................................................................................................................................12
1.................................................................................................................................................12
2.................................................................................................................................................13
TASK 3..........................................................................................................................................14
CONCLUSION..............................................................................................................................14

INTRODUCTION
In every business organisation, recruitment and selection is very significant concern
through which company can able to search and recruit the efficient and talent workforce which
assist in attainment of desired objective and evolve competitive advantage. Recruitment is a
process under which manager analyse, assess, observe the quality, skill, efficiency and
knowledge of candidate and select according to requirement of organisation (Asiedu-Appiah,,
Aduse-Poku and Abeeku-Bamfo, 2013). At the time of planning for recruitment, HR manager
have major role and responsibility because the entire process of selection and recruitment is
depends upon the participation of manager in the organisation. The following report is based on
the process of recruitment and selection with the respect of Coffee ville which is a family owned
and run cafe located in Melbourne. Now cafe manager requires an effective full time and part
time cafe manger who can perform their roles and responsibility in an effective manner and
attain the CoffeeVille objective.
Main Body
1 Review the CoffeeVille simulated business documentation
As per the given case scenario, the CoffeeVille Pty Ltd is a well designed cafe which has
launched on the 1 July 2009.It is a partnership type of business structure which main aim is to
deliver the high quality food products like superior hot and cold gourmet food and beverage to its
customer in the market. It's another aim is to deliver fast and friendly services and earn
maximum profitability and market share from the market. The cited venture owner is a Emma
Belcastran and Rufus Belcastra who has done MBA from the university of Melbourne and 15
year experience in financial management (Chaneta, 2014). Rufus have well experience about
management and operated various small business including cafes. Another owner Emma
belcastran has done diploma in marketing and have experience of 13 year in customer services,
sales and marketing.
The business unit main vision is to establish itself as a premier provider of gourmet
coffee and food for the ethically and socially aware Melbourne coffee drinker. Its strategic
directions for the coming 12 months is to increase profit, control direct and indirect operation
cost, provide high quality food product, establish CoffeeVille brand as ethical and maintain high
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skilled workforce. CoffeeVille developed its campaign on the social media and can communicate
by email and various social media channel. The profile for a CoffeeVille customer consisted by
the geographical, demographical and behavioural basis.
2.Identification of the role for the position of cafe managerial
CoffeVille is currently open 7 am to 5 pm Monday to Friday. The owner of the cafe have
wanted to open the cafe on Saturday. Therefore, business unit requires to hire a cafe manager
who is able to manage customer complaints, take responsibility for higher level cafe operation
and manage the staff performance. In addition to this the said manager will work from Monday
to Saturday. In the present time, in the cited cafe required a Cafe manager who have at least five
year experience in the management department and who must have financial and performance
management skill (Djabatey, 2012). The owner Rufus would like to hire an individual with a
qualification that is relevant to operating and managing a small business. As per the EMMA
Belcastran owner, the cafe manager will available for the full time work week 38 hours. She
allows that candidate of any age, gender, cultural background feels to welcomes. In addition to
this, as per the view of Emma the said cafe manager should have understanding of fair principles,
exceptional communication skill, strong understanding of coffee products, sales and customer
service skill, ability to manage vendors and maintain inventory, ability to run staff meeting etc.
As per the view of Joe Belfone who is current cafe manager desire the candidate for position of
cafe manager who can help of Joe Nelfone .The said candidate must have knowledge about
coffee ville product, good communication skill, excellent communication skill. Furthermore, the
new cafe manger should have understanding of food and beverage operation and who have
responsibility to ordering any supplies needed for the cafe, coordinating cafe schedule, covering
different shifts etc.
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3.Preparation of a recruitment schedule for the recruitment of a new cafe manager
Recruitment Schedule
Name: .............................................................................................................
Date: 9-March-2017
Recruitment activities – Recruitment Schedule
Stage 1
 Plan selection process and timeline
 Develop the schedule of the interview panel and block out appropriate times to conduct
the interview
 Analyse the job requirement and determine the requisite knowledge, skill and attributes
Stage 2
 Identify and attract a pool of qualified candidates
Stage 3
 Record and acknowledge applications
 Short list and screen candidates
 Advise successful and unsuccessful candidates of short-listing outcome
 Arrange and conduct interview under which analysis the strength, knowledge, ability
and efficiency of candidate for required position Select and recruit the best applicant
Summary
The CoffeVille business unit is the famous cafe restaurant which required a highly skilled and
well talented cafe manager who can work full-time a week. Thus, company is going to organise
the recruitment program on the Tuesday, Wednesdays, Thursday and Friday in march 2017.
Action and/or
objective
Time required Person Responsible Budget and/or
resources
Stage 1
In the first stage,
planning will be made
3 month HR manager Adequate financial
and human resources
for publishing the
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for recruitment and
selection under which
systematic schedule of
interview will be
made. In addition to
this in the recruitment
documentation,
required candidate
skill, ability,
qualification,.
Experience will be
also mention. The
objective of this
activity is to develop a
systematic format for
recruitment through
which candidate can
easily understand the
requirement of
company.
documentation.
Stage 2
Identification and
screening the pool of
the applications
1 month HR manager Adequate financial
and human resources.
Stage 3
Finally, shortlist the
selected application
for final interview and
2 Month HR manager or owner
of CaffeVille
Skilled employees
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conduct the interview
under which manager
require analysing,
observe the quality,
knowledge and skill of
candidate for final
selection.
4 Development of job description for the cafe manager within the CoffeeVille
CoffeeVille Job description
Job Title: Cafe Manager
Salary: Full-time work week (38 hours) at $24.50 an hour
Hours: Full-time work a week
Location: CoffeeVille resturent, floor number 4/5 mind space street in Melbourne
Reporting Relationship:
About CoffeeVille: The CoffeeVille Pty Ltd is a well designed cafe which has launched on the 1
July 2009.It is a partnership type of business structure which main aim is to deliver the high
quality food products like superior hot and cold gourmet food and beverage to its customer in the
market. It's another aim is to deliver fast and friendly services and earn maximum profitability
and market share from the market.
Purpose of position: In the present time, the cited venture open Monday to friday. The Cafe
Manager has not there on Friday so the cafe does not run smoothly. The owner wants to start
opening on Saturday therefore they desire at least one cafe manager who can able to work from
Monday to Saturday. Current growth of the organisation has led to need an effective cafe
manager who can manage customer complaints, take responsibility for higher level cafe
operation.
Responsibilities and Duties:
Responsibility 1- Cafe manager will responsible to coordinating the cafe schedule, covering
various shift.
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Responsibility 2- Cafe manager have responsibility to ordering any supplies needed for the cafe
and welcoming customer and mange the staff member
Responsibility 3 – Maintain the each and every activities at the restaurant and develop healthy
relationship with customer by solving their queries and deliver effective services.
Responsibility 4 He/she has responsibility to coordinate the activities of staff member and
manager their performance.
Academic and Trade qualifications
Essential Desirable
Bachelor of business administrator (BBA)or
B.Com, Diploma in management from reputed
university
Diploma in hotel management, advance course
in computer
Work experience and skills
Essential Desirable
At least minimum three year experience in
managing staff, motivating staff, operating and
managing a small business
Have worked in the operation and
manufacturing department in any reputed food
organisation. Have experience of hotel
manager in the resturent
Personal qualities and behavioural traits
Essential Desirable
Sales and customer service skill
Exceptional communication skill
strong understanding of coffee production
Ability to mange vendors and maintain
inventory
ability to ruin staff meeting
Good organisational skill
Technical skill
Training and placement skill
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high level motivational skill
Employee name: .........................................................
Signature: ................................................................... Date: ..............................
Manager name: .Emma Belcastran (Owner).........................................................
Signature: ................................................................... Date: ..............................
Performance review period:Three months
Next review date:
5 Job advertisement
Job Advertisement template
Selected advertising channel/s
 Facebook & Twitter
 Newspaper
Reasons for selected advertising channels:
The main reason for selecting the Facebook and twitter for advertisement beacause in the present
era, the Facebook and other social media platform is very popular and mostly used by the
individuals in the country. With the help of this channel, company can easily provide the
recruitment information at a single time to large number of audience. One another advertisement
channel is cafe window through which company can provide information of recruitment on the
window board of restaurant. The visitor who come across the resurgent can easily read the
information of requirement for cafe manager.
Jod Ad-Cafe manager
 Job title- Cafe manager
 Location- CoffeeVille resturent, floor number 4/5 mind space street in Melbourne
 Salary-Full-time work week (38 hours) at $24.50 an hour
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 Application closing date- 19 MARCH 2017 Catch phrase for role
Description of the role, organisation and relationship of the role
Current growth of the organisation has led to need an effective cafe manager who can manage
customer complaints, take responsibility for higher level cafe operation. The CoffeeVille Pty Ltd
is a food and beverage type of restaurant which have main aim is to deliver the high quality of
food product to customer and gain effective profitability and market share.
Qualification, experience, skill
The candidate must have degree of Bachelor of business administrator (BBA)or
B.Com or Diploma in management from reputed university
He she must have At least minimum three year experience in managing staff, motivating staff,
operating and managing a small business Sales and customer service skill
The candidate must have skill of Exceptional communication skill
strong understanding of coffee production and he/she must have Ability to mange vendors and
maintain inventory.
Please email your CV to Emma Belcastran (Owner) at [e-mail] for further
queries.
6 Development of an interview guide
Job title- Cafe manager
Date and time- Tuesday around 11 pm
Questions
 Work history based questions
1. What do you understand by the hotel management and what are the major responsibility
of the manager in the cafe restaurant?
2. What do you have achieved and learnt in the last job in the same field?
 Education and training
1. What is the motivation and staff management in the company?
 Personality, motivation and character
1. What is your hobby?
2. In which field you have strong command in the management?
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TASK 2
Part A
1
The CoffeeVille Pty Ltd is a well designed cafe which has launched on the 1 July 2009.
Its main aim is to deliver the high quality food products like superior hot and cold gourmet food
and beverage to its customer in the market. It's another aim is to deliver fast and friendly services
and earn maximum profitability and market share from the market (Doornenbal, Stitselaar and
Jansen, 2012). Currently it has requirement of effective and talented cafe manager who can work
in an effective manner in a full time or part-time (Working Tuesday -Saturday or Wednesday -
Saturday).For this objective, the owner Emma Belcastran has prepared the job description for
inviting the candidate for vacant position of cafe manager. In the job description, the skill, roles,
responsibility and qualification has successfully included.
2.
Once, the cited venture advertised the recruitment documentation on the various channels of
advertisement like cafe window, social media channels like Facebook, twitter. Some of the
effective resume has been collected by the organisation like Kenneth Baldwin resume 1, Jenny
Dubb resume 2, Jane Fonda resume 3, Raj mukherjee resume 4 and Leila Hussain resume
5.After collecting these various different resume, the manager has screened the all resume and
analyse the efficiency, quality and qualification on the basis of resume (Fee, 2014). After that,
the two most effective and strongest resume has to be selected by the owner which is resume 1
and resume 2.Thee major reason for choosing the resume I of Kenneth Bladwin is that he have
quality of team building and staff training. In addition to this he have experience of the similar
field. Kenneth have quality of effective customer service and staff performance management
which is also required by the said cafe manager in the CoffeVille restaurant. One another reason
is to select the said resume is that Kenneth have degree of bachelor hospitality and business
management which will helpful in understanding the working criteria in the restaurant so he can
easily manage the staff performance as well as activities of cited venture.
The another resume has to be selected by the owner is resume 2 of Jenny Dubby who have also
experienced of hotel manager in the most reputed hotel Hilton in the UK.In addition to this, the
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selected resume have also mentioned the most effective quality of maintaining the large number
of people and training & developing them. In the present time, the candidate is managing the
high volume fine dining restaurant and improving all controllable cost thereby maximising
financial performance. These all skills and experience will more appropriate for the cafe manager
in the cafeville restaurant.
3
In the above screening process of the application, there has considered the principles of
EEO and anti discrimination legislation through which there has not involve any kind of
partiality and discrimination with any candidates. The decision related to the selection has taken
only on the basis of the application quality, candidate experience, qualification and company's
requirement in the future. There has not any partiality with any candidate on the culture, age, sex,
region and personal relation (Garner,2012). There has effectively considered the policies and
practices of EEO policy which have main objective is to provide the equal opportunity to
candidate in the recruitment and selection process in the CoffeVille restaurant. As per the
principles and policy of EEO, The recruitment and selection process should be conducted on the
basis of fair, equitable and respectful treatment of all applicant. In addition to this, the manager
has taken an effective analysis on the application and match their skills, qualifications and
experience to the current requirement in the CoffeVille.
4
Once the application has been selected then owner has organised the interview programs under
which following question has to be asked by manager and their marks
 Work history based questions (2 Marks)
1. What do you understand by the hotel management and what are the major responsibility
of the manager in the cafe restaurant?
2. What do you have achieved and learnt in the last job in the same field?
 Education and training (1 Marks)
1. What is the motivation and staff management in the company?
 Personality, motivation and character (2 Marks)
1. What is your hobby?
2. In which field you have strong command in the management?
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While the marks allotted to each question by manager then there have not any kind of directly
and indirectly discrimination.
Part B
1
1. First interview for 20 minutes has been held by the manager for the Kenneth Bladwin
and asked the following questions-
Question number Mark or grade on the basis of answer (0-5)
What do you understand by the hotel
management and what are the major
responsibility of the manager in the cafe
restaurant?
4
What do you have achieved and learnt in the
last job in the same field?
4
What is the motivation and staff management
in the company?
3
What is your hobby? 5
In which field you have strong command in the
management?
4
2. Second interview for 20 Minutes has been held by the manager for Jenny Dubb
Question number Mark or grade on the basis of answer
What do you understand by the hotel
management and what are the major
responsibility of the manager in the cafe
restaurant?
4
What do you have achieved and learnt in the 2
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last job in the same field?
What is the motivation and staff management
in the company?
2
What is your hobby?
In which field you have strong command in the
management?
3
2
In the interview, the manger has also asked the detail about the referr contact through whom they
have gather the information about the CoffeeVille interview session. The candidate has provided
the information to the manager of the referee from whom they came in the interview session.
2
After take the interview, in next stage manager discussed about the skill and knowledge of
candidate and acquired marks by them. As per the above interview round it has been ascertained
that Kenneth Bladwin have more effective skill and quality as compare to Jenny Dubb. On
the basis of the observation it has founded that Kenneth Bladwin have got 20 marks out of
25.On the other hand Henny Dubb have got 13 marks out of the 25.So it has cleared that
manager has selected as final candidate for required cafe manager has Kenneth Bladwin.He will
be the final cafe manager of the CoffeeVille restaurant who have responsibility to manage the
business activities and staff members.
PART C
1.
In this section the manager of Coffeville restaurant prepare a systematic questionnaire in order to
identify the information about the selected candidate from his referees. The main reason behind
this activity is to identify that why the selected candidate leave the last job and which kind of
responsibility he/she has handled in the previous company. For this purpose, manager of the
Coffeeville restaurant prepare the questionnaire which are as follows-
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1. Name-
Age-
Gender-
2. What is the Kenneth Bladwin employment period with the previous employer
1) Less than 1 year
2) 1 year
3) 3 year
4) Five year
3. What is the reason through which Kenneth Bladwin leave the last company?
4 What are the basic and major roles and responsibility of Kenneth Bladwin ?
5 Which kinds of issue through which Kenneth Bladwin job performance can influence if he
supervised other employees?
6 Which kinds of issue through which Kenneth Bladwin job performance can influence if he
show his ability to resolve the conflict situation at workplace?
7 What is the major strength and weakness of the Kenneth Bladwin?
2
a) Kenneth Bladwin (a new cafe manager in the CoffeeVille restaurant)
In the recruitment process, firstly manager has prepared a systematic job description and
recruitment format under which included the cafe manager roles, responsibility, required skill,
knowledge qualification etc. After that it has published in the various advertising channel like
Face book, twitter and cafe window. While various applications gathered in the organisation,
then most efficient and effective applications has been shortlisted. The most effective application
was of Kenneth Bladwin and Jenny Dubby. After that , manager has organised the interview
for the candidates. In the organisation, there has been two interview conducted for candidates
under which 5 different kinds of question has been asked to them. The question was related to
work history, motivation, education and training et (Keep and James, 2010)c. After taken the
interview it has been founded that Kenneth Bladwin has got score 20 out of 25 and Jenny Dubby
has got score 13 out of 25 so the final candidate was Kenneth who has been selected as a cafe
manager in the CoffeeVille restaurant. In the entire recruitment and selection process, company
has follows the Equal employment opportunity (EEO) policy through which company has
provided the equality, respect and fairness to each candidate. There has not taken any kind of
13

unethical, illegal and unfair action towards candidates. The selection decision has taken on the
basis of the candidate skill, quality, qualification, knowledge, efficiency and company
requirement (Kenny, 2011). There has not any kind of partiality and discrimination with any
candidate during recruitment and selection process. In the entire process, i have played a crucial
and effective role as a recruitment manager. I have taken fair and effective decision which will
support to organisation growth and fulfil the recruitment objective (Lievens and Chapman,
2010). The selected candidate will defiantly fulfil the all assign roles and responsibility and
attain objective in an effective manner. The selected candidate Henneth have quality of
coordination, time management, staff management and customer service. In addition to this, he
have also an effective knowledge about the hotel management because he have done diploma in
hotel management so defiantly he will give his best efforts in developing company progress. Mx
Lionel reality was founded in 2008by properly developer max lionel. The company currently
employees approximately 100 people. Its mission is to highlights returns for our clients and to
deliver a clients experience that is second to none in the industry.
TASK 3
1
As per the given scenario, the max Lionel reality used the various kinds of programs and
legislation in order to develop effective customer relation, good will and ethical obligation. It is
using quality standards in clearly communicate legal obligation, conduct fair and flexible
delivery for intended audience.
2
Budget planning
Activities Budget
Marketing& Promotion 1000
Human resources 2000
advertisements 1500
Operational activities 5000
As per the above budget it has been ascertained that company have to spend the capital on
various activities. While company compare the budget with actual budget it has been founded
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that there have cross the company budget with actual budget because it has spend the capital on
various additional activities and functions.
4
While company hire a new staff members then management have responsibility to define
the new roles and responsibility to staff and allot assignment according to their capability.
Budgetary performance defines taht how company efficiently used the sources and finance in
various business activities and how much it saves its fund for future. As per the given scenario,
Team members of Max Lionel Realty also gave collective efforts in meeting the aim of the
project plan. Afterwards, team members were also given the responsibilities to participate in
decision making procedure so that business capabilities of Max Lionel Realty could be enhanced
suitably. In terms of recommendations, it can be suggested that while implementing any such
plans in the future, it is crucial for Max Lionel Realty to schedule the entire plan in effective way
along with the specific day and date.
CONCLUSION
In the business organisation, recruitment and selection is very important activity through
which firm can easily acquire the talented, knowledgeable and skilled employees for attainment
of organisation objective. From this project report it has been ascertained that in the Coffevilla
restaurant, by use of EEC policy, there has taken the fair decision regarding recruitment and
selection. Kenneth Bladwin has been selected as a final cafe manager in the cited venture.
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