Leading and Managing People Effectively

This assignment delves into the crucial concepts of leadership and management within modern organizations. It examines different theories, styles, and approaches to leading and managing people effectively. The analysis includes discussions on multicultural teams, change management, stakeholder engagement, and the impact of technology. Drawing upon relevant scholarly sources and online materials, the document provides a comprehensive understanding of these critical leadership and management principles.

Working With and
Leading People

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Documentation for selection and recruitment process .........................................................4
1.2 Impact of regulatory, ethical and legal consideration in selection and recruitment process.5
1.3 Taking part in selection process............................................................................................6
1.4 Evaluation of my contribution in process of selection..........................................................6
TASK 2............................................................................................................................................7
2.1 Leadership skills and attributes.............................................................................................7
2.2 Difference between management and leadership..................................................................7
2.3 Comparison of different leadership styles in different situations.........................................8
2.4 Ways for motivating staff in achieving objectives................................................................8
TASK 3............................................................................................................................................9
3.1 Benefits of team working for organisation............................................................................9
3.2 Demonstration of working in a team as leader and member for particular goal for dealing
with any conflict........................................................................................................................10
3.3 Review of team effectiveness for achieving goals in United Parcel Service......................10
TASK 4..........................................................................................................................................11
4.1 Factors that are involved in performance assessment and monitoring...............................11
4.2 Assessment of development needs for individual ..............................................................11
4.3 Evaluation of assessment process' success..........................................................................12
CONCLUSION .............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
It is very important to work together with people in an organisation and to lead them
effectively so as to ensure their growth as well as organisation's success. The topic of the study is
working with and leading people, which is very necessary for the proper management of
functions in an organisation (Mendenhall, 2012). This study is based on United Parcel Service,
which is the largest parcel service in UK. The company is having issues in leadership and several
administrative and management problem. To solve these problems HR manager is being
appointed in a company to manage its problem. In this report various retention, selection and
recruitment procedures have been analysed, styles of leadership and its impact is also examined.
This report will help company to work effectively with team which are made for specific
purpose, and will also help in analysing work and development needs of the individual to
increase their morale.
TASK 1
1.1 Documentation for selection and recruitment process
As a HR manager of United Parcel Service, I analysed that human resource is very
important for an organisation, and for that company needs to prepare following document for
recruitment and selection of new staff member: Identification of vacancy and need evaluation: It is necessary for proper planning and
for hiring the right person at the right place. Position Description : It is necessary to describe position for which the hiring is taking
place and it also helps in interview evaluation. A well described position give good
impression to candidate, clearly mention responsibilities, improve retention and helps in
identifying accountability and work flow (Offstein, Morwick and Koskinen, 2010) Development of recruitment plan : Every position require recruitment plan which consist
of goals of placement, posting period and resources of advertisement. This recruitment
plan will help in effective hiring in company. Short-listing : A short-listing or sorting of applied candidates will be done who will
actually fit the desired job. Conduct Interview : Interview will be done for the short listed candidates to asses their
performance and to check their various skills (Peterson, 2011).

 Final step : In this step the interviewed candidates will get selected for the desired job.
Various documents should be taken into consideration for selecting and recruiting staff:
 Photographs
 Document related to education
 Letter for relieving
 Identity proof
 Age supporting document (Recruitment and selection hiring process, 2017).
1.2 Impact of regulatory, ethical and legal consideration in selection and recruitment process
In Universal Parcel Service there is an impact of regulatory, legal and ethical
consideration in selection and recruitment process. These impacts are given below : Impact of sex discriminatory act : If any person got selected in the company whether a
male or female than company cannot discriminate on the basis of their sex. They have to
appoint that person in company (William Robinson, 2010). Impact of relation with race act : The person who is legally permitted to work in UK is
qualified to work in company and company cannot discriminate on the basis of race or
nationality. Impact of law in advertising : When the job advertisement is being given than it should
have clear mention that there is no discrimination on the basis of sex, age, race,
nationality etc. Impact of law in interview : The questions which are asked in interview should not be in
relation with nationality or any religious view. There should not be any personal question
that affect person mentally.
 Impact of right to employment : Before hiring it should be checked that the person is
legally permitted to work (Day, 2014).
1.3 Taking part in selection process
As a HR of UPS company it is very necessary to take part in the process of selection and
recruitment. My role is to make selection of a panel which will be involved in the appointment of
employees. It is necessary for the efficient and effective selection. This panel takes the interview
of the candidate and make him/her appoint. As a HR to play a role in short listing is also
important, it is being done by using short listing methods like written exam, IQ test etc (Miller
and Rollnick, 2012). After this the interview is being taken which involves HR, in this questions

related to their background, education, experience and knowledge is being asked by the panel.
Finally the appointment is being done of candidate and it involves the major role of HR, when
the selection and recruitment panel make recommendations about the candidates who satisfy
panel with minimum criteria for job, then HR department make final appointment of those
candidates to join in the company. Various joining formalities are being by HR that involves
giving of call and offer letter, making salary breakup, explaining several benefits and schemes to
employees for their betterment (Peterson, 2011).
1.4 Evaluation of my contribution in process of selection
As a HR, I play vital role in the process of recruitment and selection. Human resource
manager is very important in UPS company to solve various problems related selection of
employees, leadership management, and different problems related to administration and
management in company. As a human resource manager , I have taken part in preparing various
documents which are important for the selection of candidates and employees in a company. I
played a role in giving and posting advertisement regarding job which helps in gathering
employees or candidates from different area and fields. I have also taken part in the selection of
recruitment and selection panel which is there for selecting a new candidate in a company. I have
also played significant role in the short-listing of candidates or applicants and also taken part in
the process of interview for the selection of candidates. Documents are being prepared by me for
the appointment of new employees and candidates in company. When the employees are on the
board, proper treatment should be given to them and to maintain that is the role of HR so that
they will get encouragement in promoting business.
TASK 2
2.1 Leadership skills and attributes
The Leadership can be defined as the ability to create and attain the challenging
destinations by taking effective decisions and also motivate others to perform best with in an
organisation. The UPS(United parcel service) should assign those leaders who have following
skills and attributes :
 The leaders have strong communication skills so that they can clearly explain tasks to
co workers (Pritchard and Bloomfield, 2013).
 The leaders should be problem solver.

 They should aid others in such a situation when some one thinks the work is impossible
by inspiring them and making that possible.
 The leaders ought to be good listener also because a good listener can be the best speaker.
 UPS should appoint a passionate leader as they feel the importance of work by their soul
and also inspire others to do so.
 Team building is the need of the organisation so leaders make their employees work
together to achieve common goal instead of creating a competition. This will surely
improve the production (Mayfield, 2014).
 Self confidence and courage should present in a good head.
 Chiefs should know closely their teams as they have to assign them the appropriate jobs.
This will be beneficial for the corporation.
2.2 Difference between management and leadership
For the efficient and effective management of activities in UPS company, there should be
a proper leadership and management, and it must go hand in hand. Leadership can be defined as
the activity of leading the group or the ability of doing so whereas manager is a person who is
responsible for administrating and controlling a staff or group (What is the difference between
management and leadership, 2016). There are several differences between leader and a
manager :
Leadership Management
 Leaders have their followers and they
tend to create change in UPS company.
 Leader is responsible for making teams
or groups.
 In UPS leader always take
responsibilities regarding various
activities.
 Leaders are there to develop power
with employees.
 Leader focuses on development and
people (Pater and Lewis, 2012).
 Managers manage employees and they
give reaction to the change whether
positive or negative.
 Managers give direction to groups or
teams (Boone, 2015).
 Managers always take credit of the
work done.
 Managers exercise those power over
employees.
 Manager maintains and focuses on
structure and system.

2.3 Comparison of different leadership styles in different situations
Among various styles of leadership in UPS company, the best style is democratic
leadership, because in this every employee of company makes participation in the process of
decision making that keeps them motivated. If the company will follow the style of autocratic
leadership, there will be dissatisfaction between employees, because in autocratic the decisions
are only taken by managers (Joyce and Kinnarney, 2014). If there will be paternalistic type of
leadership then no employees will be given freedom or independence, everything will be under
managers and that will make employees dissatisfied because every person needs freedom want to
take part actively in the process of decision making. So the approach of paternalistic leadership
will not be suitable for UPS company. In laissez faire leadership approach, every employee is
decision maker so the conflict get created between employees , because there is no involvement
of manager in decision making. This leadership approach will also not suitable for the company
as it will create many disputes and there will be no proper decision which will help the company
to grow successfully (Dumitrescu, Lie and Dobrescu, 2014). So it can be concluded that the best
approach of leadership for the company will democratic approach.
2.4 Ways for motivating staff in achieving objectives
Employees in the UPS company should be motivated time to time so that the objectives
of the company can be achieved and the employees can work effectively, this will also help in
reducing employee turnover. The motivational theory like need hierarchy theory which consist of
five factors that is physiological needs, safety needs, love and belongingness, esteem needs and
self actualization needs an the two factor theory which consist of employees job dissatisfaction
which is influenced by hygiene factor and satisfaction of job which is influenced by motivational
factors (Franckeiss, 2011), these can be applied in company but the best will be need hierarchy
theory, it can be followed by following ways : Satisfied Payment and Security : UPS should make sure that a reasonable and satisfied
salary is being given to each employee and proper safety is being provided at the
workplace to satisfy their basic and security needs.
 Equal and respectable treatment to employees : There should be a culture of treating
every employee with respect and to make friendly and good environment, it fulfils the
need of social respect and prestige and motivates them to work properly.

TASK 3
3.1 Benefits of team working for organisation
Teams are basically made to form a group that will help in achieving the common goals
and objectives of the company. Team-working will be very important for the success of
organisation (Helgesen, 2012). A good team is the best way to share skills of members of team.
The unity of the skills and knowledge make way to success. Contribution of the team work for
the success of UPS can be discussed as :
 Growth in efficiency : Team work plays an important part in developing efficiency in the
company. Tasks can be finished quickly with effectiveness. It helps in cooperation of
work that reduce the load of work. It also reduce the work pressure of employees, they
assign their work to other members that reduce pressure.
 Development of employee relation: Team work is helpful in maintaining and developing
relations among employees of UPS. When people work together it creates a bond
between them, which is a way to develop employee relations. The company makes the
effective team which work on different projects. While working in a team, people try to
understand value of others in a team, trust is also generated which is helpful in employee
satisfaction and develop relations (Cox, 2010).
3.2 Demonstration of working in a team as leader and member for particular goal for dealing
with any conflict
UPS company has to face several situations in day to day tasks. The problem is being
solved by working together in a team. They are oriented towards goal in their team work. Role of
a team can be considered by applying various roles in the organisation like role of coordinator,
who is responsible and committed for team objectives and goals. Another role is of shaper, who
shape the task of team. This person is task focused and helps in shaping others for achieving
team goals. Role of plant who is the idea maker and have concern for issues. Resource
investigator role is important for exploring opportunities which is necessary for business. Next
role is of implementer (Lockett, 2010) who implement strategies in the company, monitor
evaluator who evaluates performance of the team, this person contribute much in difficult
situations. Another important role of team worker, who contributes in team performance, finisher

who make final outcomes for the particular task and specialist who use technical and other skills
in a team for effective working.
3.3 Review of team effectiveness for achieving goals in United Parcel Service
The aim of the effective team in UPS company is to reach to its goals and objectives, a
team in company is more effective in the world of competition. To work in different
environment, there should be a diversity of experience and knowledge. The team of the
mentioned company has the particular knowledge diversity in their team, which is helpful in
overcoming the various challenges which are faced by them (Adamou and Adamou, 2017).
Working team should have specific and proper ethical behaviour code to work with different
people in a team. There should be a proper respect towards each other in a team, which will help
team members to work effectively and efficiently in a team to achieve goals and objectives. The
team in a company follow various aspects so as to make team efficient and effective and also
helpful. For the team in UPS they have specific roles to achieves organisational goals. Team
building exercise and gives great opportunity to raise consciousness and active participation.
Team task and discussions should bring idealist concepts and clarity, such as social and ethical
responsibilities more effectively and try to come up with new business ideas.
TASK 4
4.1 Factors that are involved in performance assessment and monitoring
Performance assessment and monitoring is the process which helps managers to evaluate,
assess and measure efficiency of employees to improve productivity. It is an activity which is
used by managers to obtain important information about individual, team and department
performance (Boone, 2015). Some ways by which United Parcel Services can monitor and
measure their performance : By setting random methods : The UPS company can use various methods to control
quality and to solve management and administrative problems. By setting various
methods leadership can be managed properly, which will help company in solving
various problems and will help in achieving growth. Survey of customers and clients : UPS company should make various survey procedure
to survey their customers and clients about the services which they are providing to their
customers.

 Performance appraisal : There should be proper appraisal of performance for staff.
Performance quality should be followed to staff who are providing services to company
(Lockett, 2010).
 Interview for appraisal : UPS company should make formal appraisal interview so as to
measure the employees performance. This will help company to know employees quality
and attitude towards work in the organisation.
4.2 Assessment of development needs for individual
The assessment of development needs for individual is important, it helps managers of
UPS company in evaluating performance level, for planning strategies, for improving
compensations, promotions and for giving recommendation to leadership roles. To plan and to
deliver the assessment of the development needs of individual require some steps :
 Set effective goals : Particular and specific goals should be set up by the managers for
employees to assess their performance through particular task.
 Communication : Goals, objectives and results of the task should be clearly
communicated and defined (Helgesen, 2012).
 Support : Support should be provided to staff regarding resources which are needed to
carry out work and role effectively.
 Review work : Appropriate tools should be used to assess how staff is doing the
particular task.
 Documentation : It is needed for documenting result and process of assessment.
 Feedback : Findings of the assessment should be analysed and then discussion should be
made with staff for weaknesses and strengths.
 Training : Development of learning and training plans that will match the competency
skills and development needs of individual.
 Monitoring of development of staff : For the improvements and development of the
company it is necessary to monitor staff development (Cox, 2010).
4.3 Evaluation of assessment process' success
As a HR manager of United Parcel Service, it is necessary to evaluate the success of
assessment process so that company can get back on track with effective leadership performance
and high management standards. The effective and efficient training should be provided to staff
so as to work properly with the changing environment (Dumitrescu, Lie and Dobrescu, 2014).

The proper orientation should be given to new employees for making them understand the
working, objectives and goals of the company so that they can work properly in the company and
helps it to achieve success. After giving training, the evaluation should also be there for
assessment of training process. The process of assessment includes the methods of survey for
assessing the training consequences. Evaluation of training results help in measuring the
performance of job and productivity. Evaluation of performance assessment will help in reducing
conflicts, will save time of managers and supervisors, clearly define expectations of employees,
will improve employees self assessment and make them satisfied with the job and career paths
(Joyce and Kinnarney, 2014).
CONCLUSION
It is very significant to work with people in the organisation, which will help in growing
them. From the above study it can be concluded that there are several problems in United Parcel
Services regarding leadership and management, which can be solved by applying democratic
leadership style in company. A proper documentation of selection and recruitment should be
followed by company to manage its recruitment process effectively. Need hierarchy theory can
be applied by company to motivate its employees that will help in cutting down the employee
turnover ratio. The challenges can be faced by the leader which are there in the new environment
of the organisation. If the proper leadership should be followed by the company then
organisation can make growth and can become successful in the world of competition.

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