Working with and Leading People

Working with and leading
people

TABLE OF CONTENTS
INTRODUCTION.......................................................................................................................................4
TASK 1.......................................................................................................................................................4
1.1 Documentation to select and recruit a new member of staff..............................................................4
1.2 Impact of legal, regulatory and ethical considerations to the recruitment and selection process........6
1.3 Evidence yourself that you are taking part in the selection process...................................................6
1.4 Evaluate your own contribution to the selection process in the UPS company..................................7
TASK 2.......................................................................................................................................................7
2.1 Explain the skills and attributes needed for leadership......................................................................7
2.2 Difference between leadership and management...............................................................................8
2.3 Comparison of different leadership styles for different situations.....................................................9
2.4 Explain ways to motivate staff to achieve objectives.........................................................................9
TASK 3.....................................................................................................................................................10
3.1 Assess the benefits of team-working and effectiveness of team in achieving the goals...................10
3.2 Demonstrate the importance of working in a team as a leader and member....................................10
3.3 Review the effectiveness of team in achieving the goals................................................................11
TASK 4.....................................................................................................................................................11
4.1 Important factors involved in planning the monitoring and assessment of work performance.........11
4.2 Plan to deliver the assessment of the development needs of individuals..........................................12
4.3 Evaluate the success of the assessment process...............................................................................12
CONCLUSION.........................................................................................................................................13
REFERENCES..........................................................................................................................................14

INTRODUCTION
Leader is a soul of an organization. They have major responsibilities to make their
organization the best and stands ahead form every competitor. They assign work to their
subordinates, which perform tasks to achieve company’s goal and objectives. Leader is someone
who direct, guide, coordinate, give instructions to individual as well as group of individuals.
They develop efficient strategies through which company can achieve desired success. Without
their effective coordination with employees, company cannot stand in the market as well as
cannot achieve its set goals. United Parcel Service (UPS) is a multinational package delivery
company and also provide solutions for supply chain management. It was founded in 1907 in
Seattle, Washington with Its headquarters in Georgia; U.S. its primary business is to provide
parcel service across the world. This assignment will focus on leadership, management and
administrative problem that UPS is encountering. Various activities such as proper recruitment
and selection, implementation of rules and regulations, effective selection process, etc will be
discussed to promote efficient management in the company.
TASK 1
1.1 Documentation to select and recruit a new member of staff
Recruitment is defined as a process of attracting, short listing desired candidates towards
specific job post available in the company where as selection is interviewing and evaluating best
candidates for that job from pool of applicants. Human resource department is mainly involved
in this process of recruiting and hiring best talent for company. Recruitment is considered as
positive process as it attract number of candidates whereas selection is a negative process as it
hire only some candidates. HR first list down all specification which is required to fulfill the
position of job and then they start their hiring process according to that. They require some
documents to support their process of recruitment and selection. The documents are mentioned
below; it is for financial head for UPS Company.
Job description:

Job title:
Training and Development Officer
Reporting to:
Human Resource Manager
Roles and responsibilities:
Roles and responsibilities of the training and development officer
in United Parcel Service will be to provide efficient and necessary
training to current as well as existing employees to ensure smooth
functioning of company.
Job specification:
Qualification:
Graduate or post graduate in management with Human Resource
Management as the specialization
Skills:
Efficient communication skills, training skills, leadership skills,
pleasant appearance, knowledge in every field.
Experience:
1 year experience in training and development department in any
company or similar company.
Recruitment method: Various methods can be used to advertise different vacancies available in
company. Some examples are: print media, television, job advertisements, internet, etc. Selection
process is mainly direct interview with the short listed candidates. A panel has to judge desirable
candidate for a particular job.