We Care: Developing a Ticketing System for RALS Committee

The We Care project outlines the development of a computer-based ticketing system for the Riverina Agriculture and Lifestyle Show (RALS) committee. The project aims to replace the manual ticketing system with an online platform accessible via laptops, mobile devices, and tablets. Key objectives include enhancing sales, reducing queue times, and generating reports from collected data. The project details the team structure, including roles and responsibilities, communication plans, and team values based on the T7 model of team effectiveness. The project includes a communication plan for various stakeholders, including sponsors, owners, and RALS staff, and concludes with a reflection on the importance of leadership skills in project management. The project emphasizes the importance of team collaboration, ethical conduct, and efficient communication to achieve project goals and targets.

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The team: We care
We care is a team of three including Waqar Hassan Virk, Shamroz Naveed, and Hem Raj
Sharma. Working in a team is much more than just working together. The team success depends
on the individual commitment, sense of belonging, and team ownership. We care will ensure
that all the three team members:
1. Understand the team goals and targets
2. Clearly, understand the team vision and target
3. Agree on the common values, and embrace with whole heartedly
4. Will value the physical, and emotional attributes, which can have any significance or
importance to the team members
Name Contact information Phone number
The project overview
The team is developing a computer based ticketing system for RALS committee, which
will replace the manual Riverina Agriculture and lifestyle show ticketing system. The manual
ticketing system causes unnecessary delays. In addition to that, the people take advantage of the
crowd and slip through the gates without paying to avoid long waiting time. The issue is more
amplified on the opening days. The event managers the Globex have approached Virtucon and
develop an automated ticketing system for the business. Through the online ticketing system, the
patron will be able to access and purchase tickets online. The platform should be made available

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laptops, mobile devices, and tablets. At the same time, the digital tickets will be scanned at the
gates. The data collected at the gates will be used to generate reports. Moreover, the digital
tickets should be made available on various sale locations, targeting the customer who does not
have a PC or other similar facilities available, and the customer can choose from the different
ticket options according to their needs. The aim of the innovative project is to limit the waiting
queues and increase the sale of the digital tickets.
The Project objectives
The project will have the following objectives:
1. To develop an online ticket system, from where the customers can buy tickets online
2. The digital tickets can be scanned at the entrance gate
3. The platform should be made available laptops, mobile devices, and tablets
4. The online ticket system is aimed to enhance sales, and reduce the entrance gate queue
time
5. The online ticketing system will include different type of the tickets including the
single day passes, two, and three day passes, Family passes, kids pass, student passes,
and concession passes,
6. Alternatively, the digital tickets should be made available on various sale locations
7. Finally, the Riverina Agriculture and lifestyle show ticketing system will be used to
collect data at the gates and generate reports.

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Team Charter
Skills, Knowledge Inventory, Roles and Responsibilities
Name Skills and Knowledge Roles and Responsibility
A Accounting and operations The member will be responsible to determine the
cost, design the budget, and carry the cost benefit
analysis.
B Programming and coding The team member will be responsible for designing
the front end, and coding of all the functions
C Human Resource Management
(HRM)
The team members will be responsible for human
resource management, assigning the role, evaluating
their performance, giving feedback, training, and
development
D User Interface (UI) skills Design and placement of UI element on every page
based on the layout, navigation, and the resources.
E System and application testing The system testing will cover the integration testing,
the security testing, the regression testing, and the
application testing. Identifying the defects, and
suggesting possible remedies.
F Sales activities coordination The sale data will be collected at regular intervals.
The collected data will be analyzed and conclusions

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thus found will be used for developing future
strategies.
G Maintenance and support The team members will be responsible to record and
respond to the customer queries, and complaints
H Database management and
operations
The database will record all the information and will
execute the data related options.
I Leadership and management The team leader will work in close coordination to
ensure that the team goals are efficiently met, and the
team members are performing to the best of their
abilities.
J Project Management skills and
knowledge
The members will be responsible for all the different
types of communication with the clients, and other
stakeholders. This may include conflict management,
managing disputes, activities related to proper
execution, and project closure activities
Communication within the team
The regular team meeting will be conducted to analyze and discuss the project
performance, pace, direction, and how the various activities are executed. The projects, goals,
and targets will be critically analyzed. The meeting will be held at 9 am every morning at the

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conference room. The resources working from outstation will be included in the meeting through
a web based teleconference facility.
Meeting Procedures
The meeting will be chaired by the project manager. The meeting schedule and agenda
will be shared with the team members in advance. An invitation will be sent from the project
manager, and the team members will be requested to acknowledge the invitation.
In the beginning, the project manager will give a presentation explaining the present
status, followed by a general discussion, and brainstorming session. The team members will be
given a chance to share their opinion, and suggestions to ensure that project is proceeding
according to the desired pace, and how it can be improved. At the meeting, all the conflicts and
issues will be resolved.
Information Sharing
All the information regarding the team performance, goals, and targets will be shared in
the meetings. The meeting minutes will be shared at the share points, which will be accessible
by all the team members. For communication, texting, and email provision will also be available.
Team Rules and Expectations
The team members are expected to acknowledge the invitation, during the meeting the
mobile phone will either be switched off or kept on the silent mode. All the team members are
expected to take an active part in the discussion and come up with innovative ideas. Moreover,
the team members are expected to acknowledge the information privacy.

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Team Values
The T7 Model of Team Effectiveness
The team performance will be evaluated using the T7 model, which was presented by
Michael Lombardo and Robert Eichinger in 1995. The model is based on seven factors, which
are critical for the team success. We care will employ this model as the foundation of its rule,s
and quantum for measuring performance. The team rules will be based on the following seven
factors:
Thrust
The team member will exhibit a high level of understanding and thrust among
themselves. It will remain uniform throughout the project. The team will closely adhere to the
process, procedures, and feedback mechanism. This will form the foundation of the team
commitment, sense of belonging, and ownership.
Trust
The team members will trust each other, process, and procedures. The processes will be
kept easy, simple to understand, and transparent.
Talent
The team members will be offered tasks according to the skill set, and their own unique
talent. The right person will be offered the right job, which is vital for team members
performance, and motivation.

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Teaming Skills
The decision will be made by consensus and mutual agreement. The team will have a
culture of learning, and knowledge sharing. The team leader will deal with the conflicts if any
proactively.
Task Skills
The performance of the team members will be regularly evaluated and analyzed. The
team member will be given regular feedback, and opportunity to enhance their skills as and when
needed.
Code of Conduct
All the members will adhere to the code of conduct and the ethical values. The team
member behavior should base on competence and honesty. The team members are expected to
give the preference to the team targets and goal over their own. The team is expected to work
together and attain mutually shared goals, based on professional development. Confidential
information will be kept private, and in no case disclose to the unrelated individuals.
Rules and Expectations
 The meeting will start at 9:00 am daily in the conference room
 The team members are expected to take an active part in the team meeting, be creative,
and think out of the box
 The team will work together to attain mutually shared goals and targets
Learning Cycles
Organizer
 The meeting is a regular feature and the invitation will be sent to all the team member on
a daily basis

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 The organizer will share the agenda and will make sure that all the participants know the
points to be analyzed and discussed
 In the meeting, it is important that all the outstanding issues and conflicts are resolved
Scribe
 The scribe is expected to follow the set rules, regulations, and meeting guidelines
 The scribe shall adhere to the code of conduct
 All the team members are expected to take an active participation during the team
meeting, be creative, and think out of the box.
 The meeting minutes will be shared with the participants in a round robin process.
Part Three
Communication Plan
Stakeholder
name
Information
to be shared
Frequency of
information
exchange
Location of
information
exchange
Purpose of
communication
Mechanism for
communication
Hardcopy, pdf,
ppt, word, email,
etc
Who What When Where Why How
Sponsor
(Globex)
Trend
analysis
report, quality
report, change
order report,
updated
schedule
report,
resource
mobilisation
report
Monthly &
Fortnightly
Globex
Conference
Room &
E-Mail
Being key
stakeholder, all
the progress
and issues need
to be updated
for taking
appropriate
action
whenever
needed
The
communication
can be formal
written & verbal
by showing
presentations, &
provide
hardcopy or e-
mail softcopy
(Scudder, 2017)

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Owner
(Virtucon)
Trend
analysis
report, quality
report, change
order report,
updated
schedule
report,
resource
mobilisation
report
Monthly &
Fortnightly
Virtucon
Central
meeting
Room &
E-Mail
Being key
stakeholder, all
the progress
and issues need
to be updated
for taking
appropriate
action
whenever
needed
The
communication
can be formal
written & verbal
by showing
presentations, &
provide
hardcopy or e-
mail softcopy
Head, RALS Trend
analysis
report, quality
report, change
order report,
updated
schedule
report,
resource
mobilisation
report
Monthly &
Fortnightly
Globex
Conference
Room &
E-Mail
Being key
stakeholder, all
the progress
and issues need
to be updated
for taking
appropriate
action
whenever
needed
The
communication
can be formal
written & verbal
by showing
presentations, &
provide
hardcopy or e-
mail softcopy
RALS Staffs Quality
report,
progress
report, change
order report
Weekly E-mail &
RALS
meeting
room & E-
mail
Need to update
for daily
coordination
activity with
volunteers
Formal written
& verbal
Volunteers Daily report
with next day
plan
Daily Virtucon
meeting
room & E-
mail
The data is
required to be
entered in the
system along
with the
volunteers, so
daily target
need to be met
along with next
day plan
Formal written
so that they can
further distribute
within their team
Waqar Hassan
Virk, Project
Manager
Daily report
from other
team
members and
other
stakeholders
Daily E-mail,
Project
manager’s
office &
Phone
Project
Manager has a
prime
responsibility
of informing
the top
management
about the
progress and
Formal written
& verbal and
Informal verbal

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issues of the
project. So
data from all
corners of the
project is
required to be
consolidated in
one report for
higher-ups
Shamroz
Naveed,
Team
Member
Daily report
from other
team
members and
other
stakeholders
Daily E-mail,
Virtucon
meeting
room &
Phone
Need to
consolidate the
own area
report and pass
on to project
manager
Formal written
& verbal and
Informal verbal
Hem Raj
Sharma,
Team
Member
Daily report
from other
team
members and
other
stakeholders
Daily E-mail,
Virtucon
meeting
room &
Phone
Need to
consolidate the
own area
report and pass
on to project
manager
Formal written
& verbal and
Informal verbal
Customers /
Farmers
Monthly
report of
progress
about new
innovations
Monthly Newspaper,
Internet,
advertiseme
nts, banners
To update and
raise the
eagerness in
agriculture
equipment so
that more and
more people
can visit during
the show
Informal written
Part Four
Reflection
To successfully lead a project, the project manager need along with his / her technical knowledge
has very sound leadership skills too. Because for the success of the project the project manager
or project leader needs to be honest, example setter for others to follow, committed towards
work, have good ethical values, always respect team members, good listener and on the top of
everything is the good communication skill to be able to delegate the work very effectively and
ensure that no one of the team is overloaded or under loaded (Carson, 2015). All these skills and

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techniques of the leader is used in developing the assessment like we distributed the work
property within our group, then team values are considered and ethical behavior are also fixed
and circulated among the team members so that all can read and understand the requirements
from them thoroughly before entering in to the activity for becoming more active and matured
part of the team so this way we have captured the skills and techniques required by the project
manager or leader to lead the IT project.
An IT project manager needs to have the leadership skill for the success of the team. As the
leader can lead the team effectively, so the project manager needs to have these skills and
techniques. Like the leader has stability, consistence in work, honesty, takes the group along,
always positive character; listen to others, always motivate the team and many more such
motivational skills are required to be present in project manager looking after the IT projects
(Foong, 2016). IT projects are generally people oriented, and the people management becomes
the prime job of the project manager, so the manager with most of the leadership skills and best
communication skill can lead the project in much better way.
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