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Rooms Division Operations Management TASK 11

   

Added on  2020-07-22

8 Pages2290 Words89 Views
Rooms Division OperationsManagement
Rooms Division Operations Management TASK 11_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Accommodation and front office in different organisations.................................................11.2 Role and responsibilities of room attendant and front office................................................21.3 Legal and statutory requirements relating to room division operations................................21.4 Services provided by room division in different type of hospitality businesses...................2TASK 2............................................................................................................................................3Covered in PPT...........................................................................................................................3TASK 3............................................................................................................................................33.1 Significance of property interior and design to effective management................................33.2 Planning and management of accommodation service function...........................................33.3 Operational issues relating to human resource within housekeeping and quality linencontrol.........................................................................................................................................4TASK 4............................................................................................................................................44.1 Performance revenue and yield management activities........................................................44.2 Sales technique to promote and increase revenue.................................................................44.3 Purpose and utilisation of forecasting and statistical data....................................................54.4 Room division performance indicators.................................................................................5CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6.........................................................................................................................................................6
Rooms Division Operations Management TASK 11_2
INTRODUCTIONRoom division is the integration of various departments and function who play significantrole in deliver expected services to customers (Lewis and Brown, 2012). This assignment isbased on clientele hotel. This organisation is situated in London. Work done by front office andhousekeeping wing will become part of this file. A discussion on some important legislationslike health and safety act 1974 will be done in this project. Front house area of hotel is one of itssignificant part, it value will be explained for assuring effective management. Interior design andtheir various types will get cover under this report. Every organisation face different operationalissues which can be related to housekeeping or an other activity. These problem will be includedin this file. Some calculation revenue per room etc. will be done at the end of this assignment. TASK 11.1 Accommodation and front office in different organisationsIn hospitality industry, there are various types of organisation like five star hotels, budgethotel, guest house etc. Below is proper explanation of accommodation, front office andhousekeeping:Accommodation – It is a place where people stay at the time of travelling. They get basicfacilities like food, T.V and other facilities at an accommodation. Limewood is a five star hoteland they provide facilities like swimming pool, massage, cab services etc. to their clients alongwith basic services. ''Clientele hotel'' operates in budget category and they only provide stayingand food facilities in their organisation. Front office – It is the first place where a customer go at the time of entering in a hotel(Front Office Management, 2017). Activities liking booking room, registration of complain etc.is done at front office. Limewood has many expensive sceneries in their front office and theyuse latest technology for checking availability of rooms and booking tickets (Li and et.al, 2014).''Clientele hotel'' understand that their client do not care about expensive sceneries, they just needbetter hospitality at affordable rate and front office try to focus on it. Housekeeping – This division of a hotel is responsible cleaning premises and all therooms. They are accountable for providing comfort to customers. ''Clientele hotel'' is clean roomof their customer 2 type in a day, Limewood has charge more money from clients so they makesure that housekeeping staff clean common area and rooms at-least thrice a day. 1
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