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Rooms Division Operations Management Clientele Hotel

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Added on  2020-06-06

Rooms Division Operations Management Clientele Hotel

   Added on 2020-06-06

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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1. Accommodation and Front office with different organisation.............................................11.2. Some roles and responsibilities of accommodation and reception of hotel.........................21.3. Legal and Statutory requirement which apply to room division..........................................21.4. Evaluation of services provided by room division in hospitality sector..............................3TASK 2............................................................................................................................................32.1. Importance of Front House arena.........................................................................................32.2. Key aspects of planning and management of front house....................................................32.3. Key operational issues..........................................................................................................4TASK 3............................................................................................................................................43.1. Importance of property design and interiors........................................................................43.2. Critical Aspect of planning and management of accommodation.......................................43.3. Key operational issues that affects effective management and business performance........5TASK 4............................................................................................................................................54.1. Perform revenue or yield management and high demand tactics........................................54.2. Sales technique and room division.......................................................................................54.3. Objectives and use of forecasting data.................................................................................64.4. Computation of rooms and division performance................................................................6CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
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INTRODUCTIONHospitality is said to be a relationship that both guest and host shares with each other. Inmodern world, satisfying a customer has become an essential part for every single organisationwhether that firm belongs to an IT or service sector (Langabeer and Helton, 2015). Along withthis, it has been analysed that most of corporations keeps a talented and trained person on theirfront or enquiry desk as most of clients do makes judgements by first look only. Away from this,every subsection of company should not have any sort of communication gap so that they can hittheir targets in shorter period of time. Clientele Hotel has been taken under this report.Expansion of its rooms and operations will be the main aim of this assignment. TASK 11.1. Accommodation and Front office with different organisationAccommodation plays a vital role in hospitality sector in succeeding in all the desiredgoals and objectives. Housekeepers of Clientele Hotel have to take proper training in order tobetter serve tourists and clients who are visiting them.Hygiene and better quality room service can help employees in keeping good relationshipwith their clients.Communication in between staff members at every single subsection may help them inachieving their own targets in much more effective ways. Resolving all the health and safety issues that clients do have while utilising their services(Ivanov, 2014).Front office:Reception is said to be the place from where a client or consumer can take the entireinformation related to hotel and a receptionist is the person who addresses them all about thehotel in detailed manner and answers all the queries or questions that they may have. Thissubsection of hotel interacts with their guests and takes orders from them for serving them well. Accommodation: In hospitality sector, hotels provide accommodation is being given to the people who arevisiting to a whole new place or to person who have come for some business purpose. Alongwith this, Clientele Hotel needs to take review from their clients so that better initiatives can betaken in order to gain more profit.1
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