Hotel Room Division Management Assignment
Added on 2020-07-22
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Rooms Division OperationsManagement
Table of ContentsRooms Division Operations Management.......................................................................................1INTRODUCTION...........................................................................................................................11.1 Accommodation and front office services for different organisations..................................11.2 Roles and responsibilities of a range of accommodation and reception services staff.........21.3 Legal and statutory requirements..........................................................................................21.4 Services provided by the rooms division in a range of hospitality businesses.....................3Task 2...............................................................................................................................................42.1 Assess the importance of the front of house area to effective management.........................42.2 Key aspects of planning and management of the front of house area...................................42.3 Key operational issues affecting the effective management.................................................53.1 Importance of property interiors and design to effective management.................................53.2 Planning and management of the accommodation service function ....................................53.3 Analyse the key operational issues affecting the effective management .............................5Task 4...............................................................................................................................................64.1 Perform revenue/yield management activities to maximise occupancy and rooms revenue64.2 Discuss sales techniques that rooms division staff can use to promote and maximiserevenue........................................................................................................................................64.3 Purpose and use of forecasting and statistical data...............................................................64.4 Rooms division performance indicators to measure the success of accommodation sales...6CONCLUSION................................................................................................................................6REFERENCES ...............................................................................................................................7
INTRODUCTIONThe main objective of hospitality management industry is to earn the satisfaction of theircustomers, they offers different services for to indulge them, they take of a lot of functions toaccomplish this purpose, one of them is Room Division Management (RDM), the function of thisis to take care of environment of rooms so that visitors can enjoy their stay, in this assignmentthe room division management is going to define its services for Clientele Hotel, which offers thbest services to their clients to make their holidays wonderful (Lewis and Brown, 2012). Task 11.1 Accommodation and front office services for different organisationsFront office services and accommodation are part of any hotel to allure the customers,that makes an impression so that client can be assist in a certain manner to solve their all queries.Front office services - As given in the scenario, Clientele Hotel is offering its services tothe all kinds of clients, it renders eminent front office services to to handle the visitors querywhich is its core function to control and deal with all types of front office services, from assistinga clients to arrangement of meetings and so on. The front office is commonly known asreception, that includes front office, bell services, mail, information, concierge, cashier, Nightauditors. Accommodation – Accommodationis a area where customers stays and get relax in thepeaceful environment, accommodation is includes house keeping services that has different roleslike monitoring the accommodation arrangements. Checking of inventories and other areas,managing health and safety rules, maintaining smooth communication between departments,maintain proper hygiene within premises (Langabee and Helton, 2015). Clientele Hotel is situated in London, and it offers front office services, that satisfy thecustomers through assist them in providing the information about the availability of the rooms,and conducting meetings. The front office welcomes first time visitors with a smile and providethem an information about the accessibility of the rooms and conference halls and when theclients are coming to enjoy a dinner or party they gives offers them an splendid ambience so thatthey can stay at the destination. The front office assist to monitor the staff schedule and theirplan, bell services that includes a bell man and doorman that help to repose the customer desires,1
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