Small Business Development and Support

This assignment delves into various aspects of small business development. It examines the characteristics and performance of small businesses, their role in urban and rural economies, and the impact of government support programs. The analysis also includes discussions on disadvantaged business enterprises (DBEs), social entrepreneurship, and ethical considerations within the small business sector.

Small Business Enterprise

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Formulation of selected business profile with its strength and weakness........................1
1.2 Analysis on business activities by using measure of performance...................................2
TASK 2............................................................................................................................................4
2.1 Actions to overcome from weakness................................................................................4
2.2 Ways through which existing business performance could managed..............................5
2.3 Recommendations for new area for expansion................................................................5
TASK 3............................................................................................................................................6
3.1 Assessment of existing business objectives and plans.....................................................6
3.2 Revision of business plans to incorporate changes..........................................................7
3.3 Action plan to implement the modifications....................................................................8
TASK 4..........................................................................................................................................10
4.1 Impact of proposed changes on business and its personnel...........................................10
4.2 Plan for managing the changes.......................................................................................10
4.3 Monitor improvement in business performance.............................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Small business enterprises are such association whom are dealing at ground level with
low profit margin. There are many small businesses are identify in business world whom are
responsible in growth and development of an economy (Ayandibu and Houghton, 2017). If any
slight change could determine then these business association get impacted in adverse manner.
This project is based on Cafe Catalyst which is small restaurant in Brisbane and CEO wants to
streamline the company and operate business at big level as well. In such context, management
want expert advise whom are going to support them in making business operations effectively.
For this, management have to investigate the performance of business along with their strength
and weakness. For improving the business performance management have to consult all issues
properly and make association expand. With such expansion in streamline, management have to
revise their objectives and plan properly and align with them with new changes. At last identify
the impact of these alternations on business.
TASK 1
1.1 Formulation of selected business profile with its strength and weakness
Cafe Catalyst is a small restaurant in Brisbane with not more than 20 employees. They
are providing best menu with no alcohol available over there. They are facilitating variety of
products in their different meals. Timing for breakfast is 7:00 to 10:00 and after that employees
start to produce lunch products (Chell and et. al., 2016). They are dealing in fresh meals all the
time so that user experience get enhance properly. The average cost for two person is A$40 for
two people and accepted both cash and cards. Now management want to streamline their
business profile and grab more and more opportunities of market as well. In such context,
consultant of an organisation have to analyse all strength as well as weakness properly for
making their operations effective and appropriate. These are the strength and weakness of a
company which are described as follow:
Strength Weakness
Good quality products at appropriate cost is a
major strength for an organisation.
Lack of staff personnel with appropriate skills.
Well planned menu for each and every type of More and more competition in market work as
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user. weakness.
Convenient location so that more and more
number of users easily visit over there.
Do not have suitable experts whom support in
providing better suggestion (Curran and
Storey, 2016).
These are the several strength and weakness of Cafe Catalyst management become able
to prepare appropriate strategies and present factors properly as well in front of management.
Experts will going to provide suitable actions which enable business to get overcome from
weakness as well as strength cater them in following such steps for making operations and
outcome effective. Another major thing which derive strength to a business is flexibility which
get done only through analysing industry rivalry in business (Make no mistakes in goal setting,
2017).
1.2 Analysis on business activities by using measure of performance
Business is a composition of variety of activities which made a vast impact on their
annual performance. Thus, whenever management take any crucial step for their further
development and growth, it is essential for them to use several methods whom support in
analysing performance in an appropriate manner. Such number of methods are:
 Balance sheet
 Ratio analysis
 Trading and profit and loss account
 Income statement
These are the general approaches whom support in inspecting all records properly by taking few
years operations in consideration. For analysing the issues and problems which are associated
with corporation variety of tools could determine (Dewald, Kosmopoulou and Lamarche, 2017).
Cafe Catalyst want to maximise their number of operations and for this, they have to use
different tools in an appropriate manner. Below is an income statement of a company which have
to take in account properly so that experts become able to suggest suitable actions which
facilitate an option for growth and development:
For the year ended 30 April 2015 and 30 April 2016
2015 2016
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£ £
Sales 110000 211000
Cost of sales 81000 150000
Gross profit 49,000 60000
Overheads 14,000 18000
Net profit 30,000 35,000
On the basis of income statement, it get determine that business overheads get increases
with a due course of time along with this, their profitability also get enhance. A major increase in
sales also get identify in comparison with 2015. Thus, business is in good position and experts
suggest that they are enable to establish operations at big level.
BALANCE SHEET as at 30 APRIL 2015 and 30 APRIL 2016
2015 2016
Fixed assets 16000 20000
Current assets
Stock 14000 5,000
Debtors 12,000 38,000
Bank 2000 4000
28000 47000
Less Current liabilities
Creditors 6,000 16,000
Bank overdraft 0 8,000
6,000 24,000
Working capital 16,000 30,000
Net Assets 30,000 41,000
Financed by capital
Opening capital 22,000 29,000
Add net profit 30,000 35,000
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Total 52,000 64,000
Less drawings: 23,000 23,000
Closing capital 29,000 41,000
This balance sheet is also enable expert to advise business by analysing all kind of
activities in an appropriate manner. This stated that Cafe Catalyst already increase their fixed
asset with 4000 which stated the they are in good position and generating more and more
revenue as well. As well their bank deposit also get rises as compared to past year and they
control all drawings properly by reducing number of expenses.
Not only financial information support in comparing the results of past few yeas outcome
and related promotional activities as well. Thus, for making a valid comparison between it is
essential to determine other associations as well so that gains and losses get underpin properly.
One of a major competitor of Cafe Catalyst is Elm tree hotel which is situated at Llanduado, Uk,.
Their offerings are more in number as compared to Cafe Catalyst and thus business want several
fun investment.
A valid comparison get made between both these association on the basis of number of
operations. Internal and external analysis is helpful measure which facilitate an option to do
things properly. Cafe Catalyst have small number of staff personnel due to working in a service
sector business but Elm tree have more number of employees. This stated that both associations
are differ from each other as per number of operations.
TASK 2
2.1 Actions to overcome from weakness
Every business suffer several issues and problems which are not appropriate for them to
get sustain at market (Heileman, Pett and Mayer, 2016). Thus, every association have to take
suitable steps which facilitate an option to get overcome from all weakness of business which are
not appropriate in nature. Thus, every organisation have to take crucial actions which enable
them to get rid out from such situation which impact operations in adverse and negative manner.
Following are several number of weakness and issues are identify which are related with
Cafe Catalyst on which appropriate actions are required on priority base:
 Employees do not have appropriate knowledge and skill to deal with various customers
and users
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 Wide number of competitors are already present in environment which impacted business
in negative manner
 Low number of experts which restrict business to grow and develop
 Maintain flexibility in policies which get modify whenever required
Cafe Catalyst have to work on all these issues ad problems through which they are going to
manage all sort of operations in an effective manner. Following are several number of
recommendations which have to take in account by manager and CEO for beneath:
 Lack of skilled staff restrict business to grow and develop and hence, manage have to
recruit suitable skilled personnel which enable business in making operations effective
and appropriate (Klapper, Biga-Diambeidou and Lahti, 2016). Along with cater them
proper training as well so that their skills get more improved.
 Another major weakness is lack of experts. Thus, management have to consult with as
many consultancy service provider whom are responsible in providing best suggestion.
Along with use HR and select specialised staff members for different number of
situations.
 Flexibility is a major concern because modifications in strategies is not a easy thing thus,
management have to maintain such environment which will going to deal properly with
any situation.
2.2 Ways through which existing business performance could managed
Business have to maintain their current status of performance properly so that they
become more capable to deal with any situation. Hence, business have diverse number of options
whom provide enough strength to business for maintain their existing performance properly.
Total quality management, Six sigma etc. are essential approaches through which business could
maintain their performance in an effective manner (Reese, 2016).
Strength are major thing whom support business to maintain their performance and get
competed with their rivalries. Cafe Catalyst have to identify several ways which enable them in
maintain existing business performance properly so that they are going to sustain at market for
long term context. Several major areas for maintain existing business performance are as follow:
 Business is delivering quality based products and services to their users which facilitate
them in gaining trust and faith of many customers
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 Cafe Catalyst prices are appropriate in manner which stated that their products easily get
purchase by every group of customer
 Restaurant is establish at convenient and attractive location hence, this consent enables
them in maintain appropriate performance at market
Hence, all these points stated about Cafe through which they can maintain existing
business performance through which maximum profit get generated and all weakness get
overcome as well. Along with this, management have to make their activities and environment
flexible in nature which support organisation to maintain proper flow of activities and
operational environment. Motivation to employees work as another major factor for managing
the business performance properly (Sawang, Parker and Hine, 2016).
2.3 Recommendations for new area for expansion
Business get change with a course of time under which management have to take
appropriate steps which enable them to get deal with every situation. Thus, whenever business
want to maximise their number of operations it is essential for them to make appropriate
strategies as well as action plan so that they are going to manage every sort of operation
properly.
Streamline of business is an appropriate action which enable in making functions to get
operate smoothly. Cafe Catalyst is a small venture whom want to ease the flow of activities and
maximise revenue generation capacity as well. Thus, management want to modify their
constitution as well because current they are dealing with flat structure where all problems get
resolve only by Chief Executive Officer of a company (Smith, 2016). Hence, business will going
to expand their activities by working on below mentioned consents: Employees: Select such candidates whom have better knowledge about to deal with users
properly so that functions get operate in a easy manner and maximum output could be
gain. This field expansion support in enhancing profitability and productivity of business
(Catalyst, 2017).
 Market determination: Another major factor for business is to analyse the market nature
properly so that such key area get evaluate which are going to support in make business
operations effectively. Market determination get done from an investigation through
which perfect market world get determine which support business to grow and developed
properly (Spence, 2016).
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TASK 3
3.1 Assessment of existing business objectives and plans
Business objectives and plans are blueprint which prepare by management on which each
and every operation get done in an effective and appropriate manner. Thus, whenever business
will going to start or expand their activities they have to prepare new objectives and plan by
taking existing factors in account. This section support in moving business activities towards
right and positive direction.
Cafe Catalyst want to maximise their number of operations by establishing their business
at global level. Hence, they have to assess their existing business objectives and goals properly
so that chances of positive outcomes could be gain. Below is an assessment of existing business
objectives and plan for business which lead to facilitate an option to make operations effective
and efficient:
 Strategic Goals- Management prepare several strategic goals whom are helpful for them
in order to get positive output (Storey, 2016). Hence, business have to analyse all sort of
feedbacks of clients and measure properly. All goals have to be prepare in a time frame
under which their current strategic goal is:
◦ Improve quality of products by 10%
◦ Increase user base with 15%
◦ Enhance number of fixed assets by 10,000
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(Sources: Make no mistakes in goal setting, 2017)
 Objectives:- Every business have several number of targets which have to get determine
within a time frame with support of suitable resources. Cafe Catalyst objectives are
signifies as follow:
◦ Create an appropriate customer relationship which enables them in manage future
sales
◦ Working towards society as well by implementing CSR event into business
◦ Create more quality products
Business is achieving their goals and targets properly as they have good customer relationship
for managing future sales. Along with this, they are dealing at small level and for creating a loyal
image, it is essential to implement the CSR event properly. This facilitate them in working
towards society and make more quality products as well. Improve quality of products by 10%
enable them in reaching and gain appropriate number of customers. This stated that growth get
accomplish by applying this technique into an association.
3.2 Revision of business plans to incorporate changes
Every business have to revise and modify their business plan with accordance to time so
that business get incorporate them with all new changes (Veblen, 2017). All objectives and goals
are framed for a particular time period under which they have to get accomplish properly. Hence,
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Illustration 1: Make no mistakes in goal setting, 2017

management and experts of business have to revise their business plans properly so that they are
going to maintain appropriate growth and efficiency properly.
Cafe Catalyst have to revise their business plan properly by reframe all their aims and
objectives. This enable them in making ease of operations as well as expand their network area
of working. The revised business plan for the Cafe Catalyst are described as follow which get
follow time frame:
Aims and objectives:
 Improve the quality of products and enhance sales by 20% Increase the number of customers with 19%
Analysis:
 Strength of an organisation is well planned menu with suitable items. Now, business lead
to change their menu items and increase variety of products
 Lack skilled person is major weakness and for overcoming from this scenario, business
have to recruit suitable candidates whom have better knowledge to deal with consumers
Along with these consents, management have to work on SMART objectives through which they
are going to facilitate an option of effective outcome by revision of them and concern the
activities with time scenario as well: Specific: Improvisation in delivery system so that goods get reach to users in definite
frame. Measurable:Each and every progress and development could determine with the help of
sales and forecasting them as well (Reese, 2016). Attainable: Increase in number of customers by 19% is an achievable consent of
operation. Relevant: For expanding the business all aims and targets are relevant through which
expansion of operations become possible as well.
 Timid: Each and every target have to get completed in a time period of one year so that
overall improvement in business performance could measure properly.
3.3 Action plan to implement the modifications
Action plan is helpful for many business organisation so that many things get
implemented into business in an effective and efficient manner. Thus, for working on every
modification action plan is must through which business become able to accomplish all targets
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and goals on time and in an effective manner as well (Klapper, Biga-Diambeidou and Lahti,
2016).
Cafe Catalyst experts are going to prepare an action plan which facilitate an option to
conduct such activities which are helpful in attain targets and goals on time and in an appropriate
manner as well. Below is an action plan for the Cafe Catalyst which need to get implemented at
the time of modifications into business and their activities:
Objectives Actions Priority Benefits Material
Resources
Time
scale
Responsi
bility
Success
factor
Monitori
ng
strategy
Increase in
customer
base
Deliver
good
quality
product
s at
appropr
iate
range
This is a
priority
base
thing
through
which
business
become
able to
grab all
their
objective
s
properly
Expansio
n become
easy and
profit
generatio
n
Good
quality
material
with
proper
hygiene
One
month
Cooking
departme
nt
Detailed
data.
Taking
feedback
from
customer
s.
Implement
the
corporate
social
responsibil
ity plan
Identify
the
major
cause of
society
Importan
t but not
as
customer
satisfacti
on
Support
in
gaining
more and
more
number
of users
Money,
fund and
banks
1 Week Manager
s
By
removing
such
consent
from
society
and
Customer
feedback.
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enhance
standard
as well.
TASK 4
4.1 Impact of proposed changes on business and its personnel
Change is not easy for every business and it is hard to deal with them in an appropriate
manner. Thus, its impact on business and its personnel is quite more. Hence, managers and
experts have to take suitable actions so that these measure get overcome in an appropriate and
effective manner (Heileman, Pett and Mayer, 2016). Above are the discussed problems which
face by an association along with their impact on business and its personnels which are as
follow:
 Management become able to gather their data in an appropriate and effective manner by
using all new technologies of business
 Get managed through well skilled personnel whom have better knowledge and behaviour
to deal with work
Impact on Personnel-
 Each and evert employee ability of work get enhance through which all targets get
ascertain in an effective manner
 Their structure get changed which facilitate a problem to deal with users and employees
might made negative impact
4.2 Plan for managing the changes
Cafe Catalyst have to determine proposed changes properly and prepare a plan so that all
such modifications get managed properly (Dewald, Kosmopoulou and Lamarche, 2017). Below
is a plan for managing all changes in an appropriate manner so that targets get accomplish in an
effective manner:
Change prioritisation: Business have to set their priorities properly according to
changes. For this, customer increment through satisfactory services are the first thing which
made every business successful. Many times, organisation neglect such consent and thus
management have to get suffer from such issue.
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Taking opinions: Experts opinion are helpful in making the right and beneficial decision.
Cafe Catalyst have to take proper suggestion from all their managers so that association become
able to deal with modifications in an appropriate manner (Curran and Storey, 2016).
Testing of changing: Select alternatives from diverse sources of mean and test them as
well so that changes get deal in an appropriate manner with proper working as well.
Taking employee feedback: To manage changes, business have to take feedback from all
of their employees so that management can frame such strategies through which employees
become motivated towards their working.
4.3 Monitor improvement in business performance
Every business have to monitor out the changes which are taking place into an
association so that proper dealing with them become possible. Many times, these alterations
restrict management to prepare such plan which reflect benefits in long term (Chell and et. al.,
2016). Thus, managers have to look upon each and every activity properly so that proper actions
would be carried down. Improvement are helpful measure through which success become
definite for an organisation. In business, management have to evaluate all improvements
properly so that maximum output could sustain and all activities get managed in an effective
manner as well.
There are several number of objectives get frame by business whom have to get evaluate
in an appropriate manner. Thus, such attainment of targets are identify as the improvement in
business by making a valid comparison between differ measure of performance: balance sheet,
income statement.
 If organisation attain their target properly then operations are taking place in right
direction
 All resources have to get utilised properly which also enhance business performance
 Sales profit get increase by 20% which is a good affection in business (Ayandibu and
Houghton, 2017).
CONCLUSION
On the basis of above report a major thing get determine that small business enterprises
are helpful for every economy to grow and enhance GDP of a nation as well. Thus, dynamic
nature of environment reflect business to get suffer from many problems. It is essential for
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management to select an expert and take suggestion from such individual whenever any kind of
development and growth possible by presenting all strength and weakness as well as measure of
performance effectively. Along with this, expert will provide suitable suggestion to get overcome
from problems and maintain possible strength in functions. Moreover, with rapid change in
business and its expansion of change, authority have to revise their business plans and objectives
properly so that suitable considerations become possible.
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