System Analysis for Swinburne Guru Consulting

1System Analysis for Swinburne Guru Consulting
SYSTEM ANALYSIS FOR SWINBURNE GURU CONSULTING
By (student names)
[Course Name]
[Lecture Name]
[University Name]
[City where the university is located]
[Date]

2System Analysis for Swinburne Guru Consulting
Table of Contents
1 Executive Summary.............................................................................................................................3
2 Introduction.........................................................................................................................................3
3 Company/Organization Background....................................................................................................5
3.1 Company business.......................................................................................................................5
3.2 Challenges of the business...........................................................................................................5
3.3 10 problems faced by the business agree or disagree.................................................................6
3.4 Three major problems which are important................................................................................6
3.5 Opportunities after solving problems...........................................................................................6
3.6 How company will be better off by solving problems.................................................................7
3.7 Current system objectives and constraints..................................................................................8
3.7.1 Roles as business analysts....................................................................................................8
4 Scope (Current system)........................................................................................................................8
4.1 Functional requirements..............................................................................................................8
4.2 Non functional requirements........................................................................................................9
4.3 Techniques of identifying the use cases.......................................................................................9
5 Documentation..................................................................................................................................10
5.1 Data dictionary..........................................................................................................................10
5.1.1 Logical data dictionaries....................................................................................................10
5.1.2 Physical data dictionaries...................................................................................................11
5.2 Process Descriptions..................................................................................................................11
5.2.1 Key processes (top level processes in level 0 DFD) description..........................................11
5.2.2 Lower level process description.........................................................................................11
5.2.3 Events table.......................................................................................................................12
5.2.4 DFD fragments...................................................................................................................13
5.2.5 Leveled set of data flow diagrams for the current system.................................................14
6 REFERENCES......................................................................................................................................17
7 Appendices........................................................................................................................................18
7.1 Appendix A: Context diagram....................................................................................................18
7.2 Appendix B: Level 0 DFD diagram..............................................................................................19
7.3 Appendix C: Level 1 DFD diagram..............................................................................................20
7.4 Appendix D: entity relationship diagram...................................................................................21
7.5 Appendix E: Events table...........................................................................................................22
7.6 Appendix F: DFD fragments.......................................................................................................23

3System Analysis for Swinburne Guru Consulting
1 Executive Summary
This is a report about the analysis of the coaching company called Swinburne Guru Consulting
that is located in the town called and it was started by a the manager called Emily back in 2012
and currently there is an increase in the number of clients she wants to expand it to cover the
entire Melbourne area and as the number of the clients increases the employed staffs tend to be
more busy all time she wants to ensure that the proposed business will rise to higher level and
ensure that all operations are fully streamlined through the implementation of his idea through
the information technology.
In this report would like to achieve various things which includes the analysis of the current
system functionality, collection of data for the proposed system, the identification of the
information system functional and non functional requirements, identification of the company
challenges, identification of the possible opportunities after solving the challenges, identification
of the various constrains and objectives in the current system, identification of the use cases ,
coming up with the data dictionary and description of the processes.
2 Introduction
The improvement of the current business system will only be achieved through the analysis of
the current system processes to enable implementation of a new information system to run the
business , therefore the analysis and design of the current business will be done in order to
streamline the operation processes which will be cost effective, flexible ,enable good
managements, enable controls in the system processes, reduction of any risk like data loss and
improvement of service delivery quality to the clients.
The system analysis will therefore will enable the management to know the various resources
and human labor required in order to deliver efficient services to the clients and as a result the
management will be able to reduce the operation cost, and use of the appropriate amount of
resources to run the company.

4System Analysis for Swinburne Guru Consulting
Therefore the main objective of doing business analysis is to enable the development of
appropriate software system that can manage the business processes and operations, assess any
possible risk that can arise, to come up with the best solution to record the coaching services and
good financial analysis.
2.1.1.1 The purpose of reports
The purpose of the business analysis report is the analysis of the various business operations,
problems, any risk and any associated security issues which can be found in the Swinburne Guru
Consulting business and can negatively affect the business operations, therefore the analysis will
as a result enable the implementation of the best solution using the information technology.
2.1.1.2 The structure of this report
This report will cover various sections and aspects which includes the company background
information, challenges of the business, the justification of the major problems, the identification
of the major important problems, the identification of the functional requirements, the
identification of the non-functional requirements, the identification of the current system
constrains, the identification of the current system objectives, description of the proposed system
data dictionaries , drawing of the processes descriptions, drawing of the entity relation diagram,
context diagram, level 0 flow diagram, and level 1 flow diagram.
2.1.1.3 Collection of data and information for the report
The data collection is one of the major function to be carried out in the business analysis where
the various views will be gathered from the various stakeholders who include the management ,
trainers and the clients where they will provide information on the features they would like to be
implemented in the business process using the information technology system, therefore the
analysis data will be collected through the various ways which includes interviews , observations
and administering the questionnaires to the business stakeholders.

5System Analysis for Swinburne Guru Consulting
3 Company/Organization Background
3.1 Company business
The coaching company Swinburne Guru Consulting business company was started as a small
coaching business by the owner called Emily back in year 2012 at a place called Hawthorm ,
however this company is managed by Emily and other employed coach members who are four in
total , the business purpose is to offer coach services to their clients in the field of teamwork,
leadership and personal performance , this business is currently inform of home business
company and it is having the company web site system and face book page through which the
clients can access the online tutorials for the coach and training purpose.
3.2 Challenges of the business
The Swinburne Guru Consulting business is currently facing some challenges which includes
the lack of enough coaches who can handle all the clients at a personal level , however the
company faces more challenges too as there are some clients who would wish to be attended at
personal level but there are no enough coaches to offer such services, the company also has other
challenges like lack of specific areas coaches where the clients book for training session and lack
trainers in the specified field and they end up cancelling the booking if the response takes too
long, the lack of automatic scheduling system that can assign the clients to specific coaches, the
lack of trainers of specific areas even after advertisement, lack of information system through
which the clients can book for training, lack of effective coaching invoicing system, loss of funds
in case the clients fails to pay.
These business challenges will however negative impacts to the company have since they will
lose the clients to their competitors, waste allot of time in the allocation of the clients coach and
also lose a lot of money to the clients who fails to pay the invoiced amount and also deny the
coaches on time payments.
3.3 10 problems faced by the business agree or disagree
There are the problems that are stated in the report where some are valid while others are not
valid and therefore I do not agree the Swinburne Guru Consulting business management faces
many effects from all the ten problems stated in the report.

6System Analysis for Swinburne Guru Consulting
3.4 Three major problems which are important
However there are other problems that are important and these should be taken care of to ensure
improved service delivery in the proposed system, these problems includes the following:
i. Challenge of matching the invoices with the coach by book keeper
This is one problem that is very important in the organization as the book keeper require
matching the invoice received from the coach and the completed trainings against the couch in
order to process the coach payments, therefore it is important if resolved to enable easy payments
of the trainers.
ii. High costs on one-on-one training.
This is the next challenge that is important as the cost of training increases affects the number of
the trainees had reduced since they cannot afford one-on –one training services and therefore the
company require to recruitment of new group of coach and cut on the training cost to encourage
more clients.
iii. Lack of on phone or face to face training
This is the third challenge that is important as the company will require to introduce new phone
gadgets for on phone training and also recruit more trainers to do the on phone training to the
clients.
3.5 Opportunities after solving problems
The solving of the above problems shall results to various company opportunities which include
the following:
i. Increase in number of clients.
The clients will increase after the reduction of the training cost and thus motivating new trainees
to attend the training sessions.
ii. Increase in the revenue income.
The increase in the number of customers will also directly lead to increase in revenue income to
the company which makes it more financial stable.