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Table of ContentsUNIT 10 DEVELOP A PRESENTATION.....................................................................................41.1 Best practices in developing presentation.............................................................................41.2 Who needs to be consulted on developing a presentation.....................................................41.3 Explain the factors to be taken into account in developing a presentation ..........................41.4 Advantages and limitations of communication media..........................................................42.1 Identify the purpose, content, style, timing and audience for a presentation........................5UNIT 11 MANAGE OFFICE FACILITY......................................................................................51.1 Explain the requirements of establishing and implementing office management procedures.....................................................................................................................................................51.2 Explain how to manage the effectiveness of work and systems...........................................51.4 Explain the factors to be taken into account in the design of office systems, proceduresand guidance documents.............................................................................................................6UNIT 19 HANDLE MAIL..............................................................................................................61.1 How to deal with junk mail...................................................................................................61.2 Problems arising with incoming or outgoing of mail............................................................71.3 Operate a franking machine..................................................................................................71.4 Preparation of package for distribution................................................................................71.5 State organisational policies and procedure on handling of mail.........................................71.6 Process for reporting suspicious and damaged items............................................................83.2 Best option for dispatching mail according to the required degree of urgency....................8UNIT 21 PROVIDE ADMINISTRATIVE SUPPORT FOR MEETING.......................................81.1 Purpose of meeting and need to attend.................................................................................81.2 Important to have minimum number of attendees for meeting............................................81.3 Ways to achieve maximum attendance at meeting..............................................................91.4 The access, health, safety and security requirements related to meeting..............................91.5 The resources to set up need for meeting.............................................................................91.6 Responsibilities of meeting chair and meeting secretary......................................................9
1.7 Difference between formal and informal meeting..............................................................101.8 Legal implication of formal meeting..................................................................................10UNIT 49 SPREADSHEET SOFTWARE......................................................................................101.1 Identification of numerical and other information is needed in spreadsheet and itsstructure.....................................................................................................................................102.1 Methods used to summarise, analyse and interpret spreadsheet data and when to use them....................................................................................................................................................103.1 Explain how to present and format spreadsheet information effectively to meet needs.....11UNIT 52 USING E- MAIL............................................................................................................111.2 Explain methods to improve message transmission............................................................111.4 How to stay safe and respect other using e-mail.................................................................112.4 Why, how, to stay safe and respect others when using e- mail...........................................112.7 How to minimise e- mail problem......................................................................................12UNIT 73 PRINCIPLES OF LEADERSHIP AND MANAGEMENT..........................................123.1 Managers responsibilities for planning, coordinating and controlling work......................123.2 Meeting team objectives by managers................................................................................123.3 managers contribute role to achieve vision, mission, and objectives.................................123.4 Theories and modals of management:.................................................................................123.5 Application of management theories guide a manager's action..........................................123.6 Operational constraints imposed by budgets.......................................................................124.1 Explain the relationship between business objectives and performance measures ............134.2 features of a performance measurement system.................................................................134.3 key performance indicators (KPIs).....................................................................................134.4 Tools, processes and timetable for monitoringand reporting on business performance.....................................................................................134.5 Use of management accounts and information system in performance management........134.6 Difference between outcomes and outputs.........................................................................13REFERENCES..............................................................................................................................15
UNIT 10 DEVELOP A PRESENTATION1.1 Best practices in developing presentation.Design: Hopefully you already have a company slide template, but if not, apply a cleanand simple design based on the colour palette and font of your brand forvisualconsistency.Content: Two words:reuse & shorten.If your website is current, effectively designed andincludes targeted content throughout, use this as your source material, and then convert itinto slides for optimal reuse1.2 Who needs to be consulted on developing a presentationA presentation is a means of communication that is used in a variety of situations. Itcould be for a small group of people, for a meeting, for a huge audience or just for briefing ateam. Also presentations could be either formal or informal (Bond and et.al., 2017). In order forsomeone to present the information effectively, the presenter should take into account theaudience, their level of knowledge on the topic that one will be presenting and their interests, asan efficient presentation needs to focus on these and the presenter needs to be prepared torespond to the audience.1.3 Explain the factors to be taken into account in developing a presentation A good presentation doesn’t come without great efforts. It doesn’t matter if you have todo a presentation for your class, or on a stage where you’re being watched by hundreds ofpeople; the principles remain the same. it is proven that a good story can speak a thousandwords, and can make the person who’s listening understand a message way better than theywould if there wasn’t any story. During many presentations, you feel like there’s somethingmissing. Words are not enough. When you’re in front of more people, you have to know how tostimulate more than one of theirfive senses1.4 Advantages and limitations of communication media.An advantage to this is that it is quick and reliable (most of the time), it is easy to access(with some exceptions), and is the most widespread around the world, making cross-continentalcommunication easy as can be.
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