Communication Process in Business

This assignment explores the communication process in business, outlining its key steps and highlighting its significance. It delves into various aspects of communication, including encoding, decoding, feedback, and noise, using illustrative examples to clarify concepts. The assignment also emphasizes the importance of effective communication for organizational success, outlining best practices and strategies for clear and concise messaging.

THE DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Compare different management styles..................................................................................1
1.2 Discuss leadership characteristics.........................................................................................2
1.3 Communication processes in selected business....................................................................3
1.4 Organisational culture and change in selected businesses....................................................4
TASK 2............................................................................................................................................5
2.1 Assess own management skills performances......................................................................5
2.2 Personal strength, weaknesses, opportunities and threats.....................................................6
2.3 Set and priorities objectives and targets to develop own potential as prospective manager.6
TASK 3............................................................................................................................................7
3.1 Lead and motivate a team to achieve an agreed goal or objectives......................................7
3.2 Managerial decisions that made to support achievement of agreed goal or objectives and
recommendations for improvements...........................................................................................8
TASK 4............................................................................................................................................9
4.1 How managerial and personal skills support for career development..................................9
4.2 Review career and personal development needs, current performance and future needs to
produce development plan........................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Managers development assists to focus on any kind of change that might occur within the
enterprise. It helps to foster towards economic growth and business development as well. It set
out focus on the objectives and goals that enterprise accomplish (Kenny and Connors, 2016).
Present study based on the Clayton Crown Hotel London which is one of the famous
hotel in UK and deal in different activities and functions to satisfy customers. Along with this,
they are also proving restaurant facility, rooms services, free Wi-Fi, 4 star accommodation, etc.
For gaining insight information of the present report, it covers different kinds of
management styles that must be adopted by managers. Furthermore, own management skills
performances has been analysis to develop more significant work. Moreover, it considers
personal SWOT analysis to develop skills and performances of managers. At last, it discusses
about managerial decisions that can be support to accomplish agreed goals and objectives.
TASK 1
1.1 Compare different management styles
Management is the effective process which consider art of getting employees together at
common platform and extracting best out of them. In Clayton Crown Hotel London, it plays very
important role in strengthening the bond amongst several staff members. Management has
responsibility to ensure that employees are satisfied with their job and deliver at their level best
(Charter and Tischner, 2017). Following are different kinds of management styles explained that
must be adopted by manager: Autocratic management style: In this kind of style, managers not taking ideas and
suggestions from their subordinated. They have sole responsibility to taking decisions
without bothering much about their subordinates. Staff members of Clayton Crown Hotel
London are totally depends on their superiors because they have not liberty to take
decisions. Paternalistic management style: As compare to autocratic style, in this style managers
decide what is best for staff members and enterprise as well (Puffer and Braithwaite,
2016). Therefore, policies devised to create benefit for Clayton Crown Hotel London and
employees. In this kind of style, employees feel attached and loyal for the chosen
business.
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 Democratic management style: Beside this, in this aspect of management style,
managers welcome to take feedback from their subordinates. Employees are invited on an
open forum which helps to discuss pros and cons of plans and ideas (Islam, 2015). It
helps to ensure that effective and healthy communication between management and
employees develop within Clayton Crown Hotel London. Superiors also listen their
subordinates to finalise something. Therefore, it assists to reduce errors and increase
more efficient results.
1.2 Discuss leadership characteristics
In Clayton Crown Hotel London, there are different kinds of leadership characteristic
must be implemented that assists to make them good leaders. They are as follows: Strong communication: Leaders of the chosen business must require strong
communication characteristic. They have to possess clear vision which trying to
accomplish and convey within team and several colleagues. With the help of developing
ability, efforts are also made that must be describe in a team to accomplish strategic
objectives and goals (Bergstrand and Stenmark, 2016). Passion and commitment: Another characteristic of leader is passion and commitment
which enthusiasm for mission that get to see and feel with dedication. Commitment also
develop with strategic leadership qualities to stay focused and make successful. It is
simple way in Clayton Crown Hotel London to expect team efforts and produce quality
results. Positivity: Positive attitude of leaders also helps to led and surrounded by happy and
positivity. They all are work harder to make themselves happier. Positivity in the chosen
business assists to create balance between productive and play time (Hill, 2017).
Supportive environment also develop in whole workday. Innovations: When leader work for longer time in a company, they need to being
stronger and practically create innovative results that are useful to develop more
significant advantages. With this consideration, valuable characteristics successfully
develop to look benefits of implementing something new (Strategic Leadership: The 5
Characteristics Of A Good Leader, 2017).
 Collaboration: Collaborative approach to leadership is more powerful aspect because it
creates transparency in the business. If leader connect team and their interest genuinely to
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build successful trust. Team is more likely to support vision and develop more significant
advantages as well (Hagger and McIntyre, 2018).
1.3 Communication processes in selected business
Communication process consider certain steps which helps to communicate certain
important things with different components. It is continuous process which mainly includes
certain steps. It includes following elements:
 Sender: Sender in the communication process generates message and convey it to
receiver. He is the source who starts the communication in Clayton Crown Hotel London.
 Encoding: Sender begin process with encoding message in which certain symbols, sign,
body gestures, etc. used to translate information in particular message. Knowledge, skills,
perception, background, etc. create great impact on the message (Benson and Morgan,
2015).
 Message: Message is the idea, information, view, fact, etc. that is generated by sender
and intended to be communicated further.
 Media or communication channel: Sender chooses medium through they want to
communicate message to recipient. It need to be select carefully to make more effective
message which is correctly interpreted by recipient (Rahayu and Day, 2015). Oral,
virtual, written, etc. are commonly used medium of communication.
 Receiver: Receiver is a person in Clayton Crown Hotel London, for whom message
intended or targeted. He tries to comprehend exact meaning of the message in the best
possible manner as communication objective is attained.
 Decoding: Receiver interprets sender's message and tries to understand it in the best
manner. Effective communication occurs when receiver understand appropriate meaning
of message in same way as intend by sender (Stillman II, 2016).
 Feedback: Feedback is final step in which process must be ensure that receiver received
message and interpreted it correctly. This element of communication process assists to
increase effectiveness of the communication which permits sender to know efficacy of
message.
 Noise: Noise shows barriers in communication. There are several chances occur in
Clayton Crown Hotel London where message send by sender but not received to
recipient.
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1.4 Organisational culture and change in selected businesses
Organisational culture encompasses values and behaviours which contribute unique
social and psychological environment of the enterprise. In Clayton Crown Hotel London, it is the
system which includes shared assumptions, values, belief that govern how people behave in the
business. Organisational culture and change consider with fruitful success and begin with
leadership tools which includes vision for the future and include successful power in desired
manner. In the chosen business, there are different activities has been performed which consider
organisation expectations, experience, philosophy and values that hold together (Anisul Huq,
Stevenson and Zorzini, 2014). It expressed self image and inner working with future
expectations. On the basis of shared attitude, belief, customs, rules, etc. corporate culture
successfully develop within the business environment.
Corporate culture show following things that must be consider into organisational culture
and change:
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Illustration 1: Communication process
(Source: Communication Process, 2018)

 Ways the organisation conducts its business, treats its employees, customers within the
wider community.
 Extent freedom which is allowed in decision making, developing new ideas and personal
expression.
 Power and information also assists to flow through hierarchy
 Employees commitment also needed towards collective objectives and goals.
It creates major impact on the productivity and performances which helps to provide
guidelines on customer care and services. Along with this, Clayton Crown Hotel London make
changes in products and services quality in order to consider safety, attendance and punctuality
that is concern for the environment (Thornton III, Mueller-Hanson and Rupp, 2017). It is also
extends to production method, marketing and advertisement practices for new product creation.
Organisational culture of the chosen business is unique so that it is hardest to change. However,
the selected business need to keep changes to ensure more significant advantages and outcomes.
TASK 2
2.1 Assess own management skills performances
In Clayton Crown Hotel London, I possess several skills that are as follows: Technical skills: I am very effective in technical skills so that it assists to perform several
creative and IT sector operations within the chosen business. In this regard, I can also
develop my effectiveness regarding advance tools and techniques that are related with
technical skills. With this consideration, it can be stated that effectiveness will be
successfully ascertained in the business to perform several functions. Conceptual skills: Furthermore, I have conceptual skills that assists to support different
concepts which would be beneficial to increase desired level of efficiency. In this
manner, it can be stated that I can perform several targets and goals that are useful to
ascertained creativeness. Human or interpersonal skills: Interpersonal skills helps to understand particular person
situation easily. In this regard, I am very kind of person for my all staff members in
Clayton Crown Hotel London. As a result, it helps to increase my understanding and
effectiveness to focus on the creativeness.
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 Communication skills: I am also energetic and possess effective communication skills
that assists me to develop my own understanding and appropriate conversation in the
business. With the help of effective communication skills, I can develop more effective
results at workplace.
2.2 Personal strength, weaknesses, opportunities and threats
I have following strength, weaknesses, opportunities and threats: Strength: I have good professional qualification so that in Clayton Crown Hotel London I
can develop my own performance effectively. In addition to this, I am expert in attract
customers easily so that it is also useful qualification of me to deal with large number of
audience. On the appropriate time and less cost, I deliver my work so that I am punctual
and deal according to the time. Weaknesses: I am lack in decision making skills so that it reduce my effectiveness to
ascertained desired level of results. With this consideration, I am also not able to delegate
my work in the chosen business so that it is essential to focus on the delegation of
appropriate tasks and activities that is needed to perform functions and operations. Opportunities: I have several opportunities in Clayton Crown Hotel London to increase
my own performance. In this regard, I can implement advance tools and techniques to
take advantages of the different activities. On the basis of new technology and trends, I
can easily develop my future performances. With new position advertised, I can easily
match my performance to attain more desired level of results.
 Threats: I have threat from my colleagues because they well performed than me.
Therefore, it is essential to deal with better job as similar role. Furthermore, personal
skills and traits of different people also create impact on career advancements in Clayton
Crown Hotel London.
2.3 Set and priorities objectives and targets to develop own potential as prospective manager
Skills Time frame Resource Importance
Delegation skills 2 months Coaching Delegation skills
important for me to
increase my work
performance as per
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goals and objectives.
Problem solving skills 1 and half months Mentoring This kind of skills
assists to solve
business issues and
problems to focus on
accomplish significant
advantages.
Decision making skills 3 months Superior Decision making skills
assists me to increase
my desired level
performances.
TASK 3
3.1 Lead and motivate a team to achieve an agreed goal or objectives
In order to lead and motivate team towards goals of Clayton Crown Hotel London, there
are several ways. They are as follows: Provide appropriate direction and reward: It is the best aspect which assists to lead and
motivate team towards accomplishment of goals and objectives. In this regard, leaders
need to provide direction to their team members and motivate them with providing
rewards. It will assist to focus on the appropriate goal and objectives. Hence,
effectiveness will be increasing in successful manner (Frankel and Laby, 2015). Encourage trust and cooperation among several people: In this aspect, it can be stated
that leaders need to encourage their staff members with trust and they need to maintain
cooperation between them. It increases loyalty of employees towards the successful goals
and objectives. Furthermore, in Clayton Crown Hotel London it builds significant
advantages to motivate team towards objectives in appropriate manner.
 Share informations and take suggestions from whole team: In this consideration,
leaders of the organisation need to share information with staff members so that they can
work accordingly. It assists to focus on the business development and creativeness at
workplace. It also increases understanding between leaders and their subordinates.
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Furthermore, suggestions from staff members also assists to develop more creativeness in
goals and objectives. As a result, it increases more effectiveness in the business.
3.2 Managerial decisions that made to support achievement of agreed goal or objectives and
recommendations for improvements
Managers always ensure that decisions and actions are taken by the employees and staff
to build positive results. In this regard, it is essential to focus on the tends to develop more
positive work in Clayton Crown Hotel London as per organisational performances. Following
are certain managerial decisions made that support achievement of agreed goal or objectives: Better management: Management of Clayton Crown Hotel London need to focus on the
better management which assists to accomplish goals and objectives. In this regard,
manager need to focus on the appropriate working system which would be beneficial to
attain more creativeness and effectiveness. Communicate up to date information: Furthermore, manager of the chosen business
need to communicate up to date information with their all members so that it would be
beneficial to all members to share appropriate information among them. Furthermore,
managerial decisions in Clayton Crown Hotel London based on participation of
employees of the organisation. As a result, the chosen business should consider all
relevant information with their staff members.
 Coordinating operations with agreed goal and objectives: In order to accomplish goals
and objectives, coordinating in operations must be successfully develop in the
organisation. With this regard, managerial decisions can be ascertained in the
organisation to maintain appropriate coordinating among team members. It assists to
focus on the goals and objectives that can be develop in appropriate manner.
TASK 4
4.1 How managerial and personal skills support for career development
In career development of Clayton Crown Hotel London, managerial and personal skills
assists to take several advantages in appropriate manner. This is because, following are certain
managerial and personal skills helps to develop career: Interpersonal skills: In the chosen business interpersonal skills assists to build successful
relationship. With this regard, firstly the organisation need to respect their staff members
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so that they can build positive career in Clayton Crown Hotel London. Furthermore, this
skill also helps to setting time aside to get and know people at personal and professional
level. Therefore, social activities and team building training also maintaining to earn long
way to earning respect. Communication and motivation: Effective leaders also need to master in all forms of
communication such as written, oral and listening. As a team manager of the selected
business need to support for career development to maintain standard and performances.
Hence, motivation helps to encourage staff members of Clayton Crown Hotel London to
accomplish desired level of results and outcomes. Positive attitude towards the work also
goes in long way to create healthy and happy environment. Delegation towards the organisation: On the basis of day to day operations and
functions, multiple responsibility also build up that increase more effective results in the
business. In this regard, the chosen business get career development with oversee work of
other employee to delegate appropriate functioning at workplace. Delegation in work
with several members helps to analysis and identify different skills to know weaknesses
of the organisation (Bergstrand and Stenmark, 2016).
 Forward planning and strategic thinking: It is important role of manager in Clayton
Crown Hotel London to focus on appropriate tasks and responsibility which need to plan
for the future. In career development, it assists to make team and organisation more
productive and profitable. It helps to minimise negative impact from the goals and
objectives.
4.2 Review career and personal development needs, current performance and future needs to
produce development plan
There are several skills in which I require development. My current performance in
Clayton Crown Hotel London is well and good but need more development to consider effective
results and outcomes.
Development needs Time frame Resource Importance
Delegation 3 weeks Supervisor Delegation skills
assists to distribute
work among several
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people to
communicate
appropriate working in
system in Clayton
Crown Hotel London.
It assists to work as
per speciality of the
person.
Problem solving 2 and half weeks Mentoring from
director
Problem solving skills
also assists to attain
more effective and
creative results with
solving issues of the
chosen business.
Therefore, it increases
my learning and
handle situation in
appropriate manner.
Multi tasking 2 weeks Online tutorial and
tasks
With the help of online
tutorial and videos, I
am able to
communicate more
desired level results at
workplace.
Forward planning 3 and half weeks Case studies Forward planning
assists to focus on the
Clayton Crown Hotel
London further
development. As a
result, it increases
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productivity and
profitability to
maintain significant
and competitive results
at workplace.
CONCLUSION
From the above report, it can be concluded that developing manager consider important
role in business to accomplish goals and objectives. In this regard, effectiveness increases to
focus on the advance results. Furthermore, it summarised about different kinds of management
styles that must be followed in Clayton Crown Hotel London to increases its performance and
outcomes. Moreover, it includes own management skills performance that is needed to increase
own capabilities and efficiency. It will also assist to focus on personal strength, weaknesses,
opportunities and threats. On the basis of this analysis, personal development plan has been
explained in which weaknesses will be reduced to attain more effectiveness. In addition to this,
at last, it articulated about managerial and personal skills that support to gain career development
program in positive consideration. In this way, again development needs has been carried to
focus on the increasing several skills and performance as per business requirements.
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REFERENCES
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Hill, T., 2017. Manufacturing strategy: the strategic management of the manufacturing function.
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Kenny, S. and Connors, P., 2016. Developing Communities for the Future 5ed. Cengage AU.
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Managers for a Market Economy: Preparing Managers for a Market Economy.
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Stillman II, R.J., 2016. The city manager: Professional helping hand, or political hired hand?.
In Local Government Management: Current Issues and Best Practices (pp. 24-37).
Routledge.
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Thornton III, G.C., Mueller-Hanson, R.A. and Rupp, D.E., 2017. Developing organizational
simulations: A guide for practitioners, students, and researchers. Routledge.
Online
Communication Process. 2018. [Online] Available through:
<https://businessjargons.com/communication-process.html>.
Strategic Leadership: The 5 Characteristics Of A Good Leader. 2017. [Online] Available
through: <https://www.clearpointstrategy.com/strategic-leadership-characteristics/>.
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