Management and Leadership Styles in Hospitality

The assignment discusses management and leadership styles in the hospitality business, highlighting variations according to organizational level. It presents a clear understanding of different management approaches used within hospitality organizations, reflecting own potentials and perspectives as an assistant manager. The report also helps readers develop personal career development plans, overcome weaknesses, and acquire strengths to achieve organizational objectives.

The Developing manager

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Different Management styles.................................................................................................1
1.2 Evaluating various leadership characteristics........................................................................2
1.3 Evaluating communication process within the hospitality business......................................2
1.4 Analysis of organizational structure and its business............................................................3
TASK 2............................................................................................................................................3
2.1 Assess own Management skills performance........................................................................3
2.3 Setting of the targets and objectives in order to shape own potentials..................................5
TASK 3............................................................................................................................................7
3.1 Leading and motivating the team for the accomplishment of the main objectives...............7
3.2 Justifying the managerial decisions made to support the achievement of the agreed goal or
objective.......................................................................................................................................8
TASK 4............................................................................................................................................8
4.1 Personal and managerial skills which support the career development.................................8
4.2 Personal Development plan...................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
The Developing manager is the person who manages large number of responsibilities and
aimed at accomplishing the main objectives of the firm by directing the people and resources to
work together. The study is based on the management behavior within the two hospitality
business of London. This report will help in making a clear understanding about the management
styles used in different hospitality business. Also it discovers the leadership styles used in the
organization in order to motivate the employees for the efficient operations which helps in
sustainability and growth of the firm.
Moreover, it will also help in exploring the personal strengths, weakness, opportunities and
threats of the assistant manager of the Clayton Crown Hotel in London. This report will also
reflecting the effective leadership qualities that help motivating the workforce and also support
the main objective of Frankie & Benny’s restaurant. Furthermore, the report will help in
producing the Self-reflective report and career Development plan of the business.
TASK 1
1.1 Different Management styles
Management style can be referred as a method of leadership used by the manager
according to the different types of perspectives (Hunt and Weintraub, 2017). In Clayton crown
hotel, managers are mainly adopts the mixed type of management style in which sometimes they
engage the employees and leaders in taking the decisions while sometimes not. So there are
various management styles that are used in the hospitality business such as:
Persuasive management style
This managerial behavior allows the manager of Clayton hospitality business in
controlling all the decisions. This approach ensures the staff members to lead by example and
also helps the employees in understanding the importance of manager’s decision.
On the other hand Hyatt hotel do not adopts this management approach for managing the
employees within the business.
Democratic management style
This management approach allows the manager of the service industry to allow the
employees for taking part in decision making within the organization (Badawy, 2018). Managers
of Clayton Company sometimes uses this approach in order to make the employees feel
1

motivated. On the other hand, Managers within Hyatt hotel do not follow this management style
as they take their decisions according to the different situation of the business.
Laissez-faire management style
The Managers of the Hyatt hotel mainly follows this management style which allows
manager to act like a mentor. This helps in empowering the strengths of the employee in order to
invite them for their creative productivity. On the other hand, Clayton Crown Manager do not
adopts this type of management style as it they takes the situational decisions and always act as a
superiors(The developing manager, 2018) .
1.2 Evaluating various leadership characteristics
Leaders are mainly aimed at satisfying the workforce of the organization as well as they acquire
many qualities which influence the attitude as well as behavior of the employees within Clayton
crown hotel (Rothwell and Ghelipter, 2017). Characteristics of the leaders are as follows:
Honesty and integrity are the two important ingredients which makes a good leader.
An effective leader needs to be confident enough to ensure that team members follow the
commands and instructions.
A good leader needs to be a good communicator which inspires other moves and thoughts in
order to achieve the main objectives of Clayton Crown hotel. A good leader inspires the team
members in increasing the individual performance which helps workforce to deliver the effective
and efficient productivity.
1.3 Evaluating communication process within the hospitality business
Communication is termed as the process by which the information is exchanged between
individuals through a common system of symbol, sign or behavior. All the instructions,
commands and decisions need proper way of communication which can be easily understandable
by the other employees within Clayton crown Hotel. However, Hyatt hotel mainly verbal
communication which may not provide clarity to the instructions and commands of the supiriors.
Being an Assistant manager, it is very important to adopt effective communication process
within the hotel as it is a key part of company’s success. So there are various means of
communication which are described below:
Verbal/ Non verbal
2

This communication process is one of easiest form of communication in which internal
staff members of Clayton Crown hotel generally coordinate their tasks with their colleagues
(Barham, 2016). It is in the form of language or through gestures. It is mainly used by the
employees for business related as well as non-business related talks etc. However, This
communication process is mainly used by the staff members of Hyatt hotel for flow of
information from supirior to subordinate.
Internal/ lateral
Lateral communication is in the form of email, messaging and talking among the co-
workers within the service industry. It might be within cross departmental communication or just
internal department dealings for coordinating the operations within the business. This is used in
the Clayton Crown hotel and this process ensures the flexible operations within business.
Whereas, Hyatt hotel do not adopts this type of communication process.
Internal/ downward
This is the type of communication that comes from the superior to one or more
subordinate. It might be in the form of letter, email, verbal or memo regarding new strategies or
the operational procedure within Clayton Crown Hotel. On the other hand Hyatt hotel is now
implementing this type of communication process in order to ensure the clarity of instructions.
1.4 Analysis of organizational structure and its business
Clayton Crown hospitality industry engages the workers in decision making which
motivates them to achieve the main goals of organization. So this company follows the task
culture and person culture within the hotel. This allows the employees in focusing towards the
task and thus this helps in increased productivity of the hotel. The Clayton crown hotel also
follows the role culture which allow the staff members in ensuring the roles and responsibilities
which allows them to perform better within the organization. This type of mixed culture ensures
the positive environment at workplace and hence responsible for the high morale and satisfaction
of the employees.
Clayton Hotel sometimes follows the organizational hierarchy to communicate the
strategies of the higher level management people to lower level employees within the enterprise
(Finney and Von Glinow, 2018). Moreover this hotel also follows the flat organizational
structure which ensures the situational decision making of the managers and leaders in order to
accomplish the main objective of the firm.
3

TASK 2
2.1 Assess own Management skills performance
Being the assistant manager of the company, one of the strong skill which I have the
command over is management of the people within the business. There are various skills which
is found to be the strengths for my individual growth and development as a Manager. Some of
them skills are evaluated below:
Conflict Management skills
I have the strong management skill which helps me to manage the team of different
individuals. I have a conflict management skill which allows me in fair conflict resolution which
inspires the team members in taking the situational decisions. This management skill allows the
retention of the employees for the long time and thus it ultimately helps the company in retaining
the skill full workers and gaining their loyalty towards the main operations of the business.
Leadership skills
Being the assistant manager of the Clayton Crown organization, it is very important for me to be
a good leader. I possess a strong leadership quality which allows me to act as a guide for the
team members. This skill helps me in motivating the employees of the firm and thus it leads to
the motivated staff members. Motivated individuals create the effective team which in turn
delivers the effective productivity and helps me in accomplishing the main objectives.
Practical skills
I have a very good practical knowledge in implementing new strategies within the
business and thus help me to explore new technology among the staff members. Also, I am very
good at influencing the employees for the change management within the business which engage
the employees towards adopting such changes within the organization.
Personal skills
I am very good at establishing a strong relationship among employees which helps me in
motivating the staff members. I also act as a guide, role model and a effective mentor for the
individual ensures me to develop the faith and trust among the team members. It allows them to
freely share the ideas related to the operations of the business and solutions to the problems
within the business.
Cognitive and creative skills
4

Cognitive skills help me in my always learning attitude which always improves my
current knowledge and skills (Hazucha, Hezlett and Schneider, 2018). The ability to learn,
process and applying the same knowledge in strengthening the overall organizational
performance. It helps in growth and future sustainability in the market.
2.2 Analyzing the strengths, weaknesses, opportunities and threat
Personal skill audit of the assistant manager within Clayton crown hotel is described under
Strengths
 I have a natural affinity and passion
for problem solving
 Effective communication skills
help me in managing the team.
 Innovative ideas force towards the
creative development
 I have a strong abilities to influence
the employees towards maximized
productivity.
 I have strong work scheduling
management.
Weakness
 Dealing with large number of
suppliers from different places is
weakness as i cannot be able to
establish a relation.
 Technological improvements
 I am also weak at managing the
strong customer relationship
 Lack of time management.
 Timely measuring the performance.
Opportunities
 Technological development within
the hotel is a big opportunity to
increase the efficiency of business
operations
 The introduction of the new
enticing product in the market.
 Offering wide variety of services to
customers.
 Offering the online facilities to
consumers.
Threats
 There is a huge competition in the
hospitality business.
 Fluctuations in the tax and
government policies are one of the
strong threats which may affects the
managerial actions.
 Decision making power regarding
the prices of the products.
5

2.3 Setting of the targets and objectives in order to shape own potentials
All the operational activities and management programs are done to achieve the main
objectives of the Clayton Crown Hotel (Pedler, Burgoyne and Boydell, 2016). So there are
various priorities targets and objectives of the manager which helps in accomplishing the main
objectives of the Hotel.
Aims and objectives: Being an Assistant manager, it is very important to develop the
strong customer relationship in order to increase the sales of the
business which helps in maximized profitability of the firm. So,
Manager of Clayton Crown hotel is mainly aimed at achieving higher
profitability along with increased customer relationship which
contributes towards the maximized wealth of the company. The main
objective of the manager is to provide the quality based services to
the consumers at reasonable prices. Therefore, they are aimed at
lower the cost of production and developing their own sources to
manufacture the goods and services which satisfy the customers.
Targets: I have prepared the time management for all the operations and
functions which will be accomplished within the industry. Targeting
the implementation of strategies will allow me in effectively
implementation of various strategies within the bueinss.
Learning programs: In order to provide the best services to the customer, manager is
planning to develop the professionalism and training programs within
the hotel. This strategy will help the manager in improving the
individual skills of the employees who helps in delivering the
effective services to customers.
Time Management: This skill help the manager in managing all the operations of the
business efficiently and thus it helps in organizing the workforce of
the company in an efficient way.
Work Scheduling: This objective helps manager in managing all the
tasks effectively and efficiently. It helps in focusing towards the the
6

main tasks of the company. Time bound objectives: This objective
allow the manager in accomplishing the task on time. It ensures
proper functioning of the operations. It helps in execution of the
action plan appropriately which meets the main objective of the hotel.
Measurable: Being the assistant manager, it is very important to measure the
individual performance of the employees and thus this helps in
determining the individual strengths and weaknesses. In Clayton
Crown Hotel, manager generally aimed at improving the overall
performance of the business by motivating them to achieve the main
goals of the firm.
TASK 3
3.1 Leading and motivating the team for the accomplishment of the main objectives
Leaders and managers within the hospitality business are responsible for the management
and motivation of the team. In Frankie & Benny's Restaurant, staff member is supportive and
retained for the longer time. In Hospitality business, workforce need to be motivated and
provided with the positive infrastructure and business environment at workplace. So managers
need to implement various incentive policies which will meet the basic needs of the employees
(Cacioppe, 2017). In order to get the extra monitory benefits, workforce will be attracted towards
maximized productivity and this result in efficient output of the firm. There are various
techniques which helps in motivating the workforce in order to achieve the main objectives are
as follows: Share the organizational Vision with each other- Providing the clear vision to the team
members allows the collective efforts towards the one direction. This make sure about
the Concentration of the individual staff members towards powerful vision of the
business. This helps in directing all the efforts of the employees in one direction. Communicate with staff members- This is one of the great key to the success for Frankie
& Benny's restaurant. This helps in motivating the staff members towards organizational
goals. The assignment of tasks and responsibilities also require the proper means of
7

communication which is one of the main factor which leads to accomplishment of main
objectives within Hotel.
 Giving challenging tasks: Employees within the hotel constantly grow if the managers
provides the efforts to increase the skills and knowledge of the workforce. This in turn
helps in providing the opportunities for individual growth and development (Zakarevičius
and Župerkienė, 2018). Challenging tasks lets them developing new skills and this makes
them feel appreciated and thus this leads to the effective productivity within the Frankie
& Benny's restaurant.
3.2 Justifying the managerial decisions made to support the achievement of the agreed goal or
objective
Managers direct organize and control human resource as well as other resources of the
company in order to deliver the effective productivity. So being the manager of the Frankie &
Bunny's restaurant, I always concentrate towards the positive culture and structure of the hotel.
This ensures satisfaction of the employees at workplace. Various managerial decisions which
supports the organization towards the achievement of main objectives are as follows:
 Formulation of the effective strategies and policies: Being the manager within the
restaurant, it is very important to formulate the effective strategies within the business
that contributes towards the satisfied individual. Strict policies and procedures will
demotivate the workers and thus effects the main productivity.
 Monitory benefits for employees: in order to satisfy the workforce of the firm and
motivate the employees towards the increased performance. Their basic necessities
need to be considered first. Monetary benefits will helps in improving the morale of the
employees.
 Conflict resolution- fair and equal treatment of the employees is also one of the
important factor which leads towards the achievement of the organizational goals.
TASK 4
4.1 Personal and managerial skills which support the career development
Being the manager of the hotel, it is my responsibility to force the employee for the long
term retention. This will be only achieved by increasing the career development plans and
opportunities for the existing employees within the hotel. So here are few personal career
managerial skills presented which supports the career development of employees.
8

Professional development at workplace
I want to promote the professionalism at workplace which can only be achieved by
enforcing the training and personal development programs at workplace.
Proper communication skills
I also need to promote the technology for the proper flow of information within the hotel.
This helps in clear instruction and guidelines from the superiors to subordinate. This ensures lack
of miscommunication among employees.
Opportunities for career development
In hotel, rather then recruiting the employees from outside promotion of the employees
need to be considered according to the skills of the individual. This helps in increasing the
enthusiasm and improved morale among individual employees.
4.2 Personal Development plan
Aims and
Objectives
Skills Current
Proficiency
Target Time scale
Self motivated
individuals
Communication
skills and
professional
skills
Not enough skills
to maximize the
individual
performance
By 360 degree
complete survey
to determine the
performance
Within two
weeks
Overall Effective
and efficient
output
Team working
skills
Not yet able to
understand
individual
strengths
weaknesses
To assign the
tasks and
responsibilities
according to
individual
strengths
Within a 15 days
9

Influential
behavior of
employees and
Their strong
retention
Leadership skills Strong enough
but lack of trust
and faith among
team members
To provide
Positive culture
at workplace
In almost 20 to
22 days
Sustainability
and growth in
Competitive
market
Technology
Improvement
Lack of
technology
T his will help in
improved
business
performance
By the end of the
academic year
CONCLUSION
It has been concluded that management and leadership style followed the hospitality
business mainly varies according to the level of operations within the organization. This report
has made a clear understanding about the different types of management approaches used within
the hospitality organization. It has also reflected own potentials and perspectives of the assistant
manager within the Clayton crown hotel. It has also helped the readers in producing the personal
career development plan for which has helped the manager of the hotel in overcoming various
weaknesses and acquiring the strengths to achieve the main objectives of the organization.
Furthermore this study has also developed a complete understanding about the
managerial decisions of Frankie & benny’s restaurant which supports the achievement of stated
goals and objectives. It has also reflected the self-development plan and career development
needs which helps in analyzing the current performance and further development of the new
strategies accordingly.
10

REFERENCES
Books and journals
Hunt, J.M. and Weintraub, J.R., 2017. The coaching manager: Developing top talent in
business. SAGE publications.
Badawy, M.K., 2018. Developing managerial skills in engineers and scientists: Succeeding as a
technical manager. John Wiley & Sons.
Rothwell, A. and Ghelipter, S., 2017. The developing manager: reflective learning in
undergraduate management education. Reflective Practice. 4(2). pp.241-257.
Barham, K., 2016. Developing the international manager. Journal of European Industrial
Training. 15(1).
Finney, M. and Von Glinow, M.A., 2018. Integrating academic and organisational approaches to
developing the international manager. Journal of Management Development. 7(2). pp.16-
27.
Hazucha, J.F., Hezlett, S.A. and Schneider, R.J., 2016. The impact of 360‐degree feedback on
management skills development. Human Resource Management. 32(2‐3), pp.325-351.
Pedler, M., Burgoyne, J. and Boydell, T., 2016. A Manager's Guide to Self-development.
McGraw-Hill Education (UK).
London, Manuel, and James W. Smither., 2018 "Empowered self‐development and continuous
learning." Human Resource Management: Published in Cooperation with the School of
Business Administration, The University of Michigan and in alliance with the Society of
Human Resources Management38. no. 1 (2018): 3-15.
Cacioppe, R., 2017. An integrated model and approach for the design of effective leadership
development programs. Leadership & Organization Development Journal. 19(1). pp.44-
53.
Zakarevičius, P. and Župerkienė, E., 2018. Improving the development of managers’ personal
and professional skills. Engineering economics. 60(5)
Online
The developing manager. 2018. [Online]. Available
through:<https://www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/
developingmanagement.aspx>
11

12

13

14

15