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Hospitality: The Developing Manager Assignment

   

Added on  2020-10-04

16 Pages5283 Words33 Views
THE DEVELOPING MANAGER

Table of ContentsINTRODUCTION...........................................................................................................................1TASK1.............................................................................................................................................11.1 Comparison in between the management styles...................................................................11.2 Various leadership characteristics in two organisation.........................................................31.3 Various communication procedure in the chosen business...................................................51.4 Various culture in organisation and having alteration in chosen business............................5TASK 2............................................................................................................................................62.1 Own management skills performance...................................................................................62.2 Personal skills as strength, weakness, opportunities and threats..........................................72.3 Goals and objectives is for developing own expectations....................................................9TASK 3............................................................................................................................................93.1 Motivating and directing to achieve goal and objective.......................................................93.2 Decision which support goal achievement and recommendation for improvement...........10TASK 4..........................................................................................................................................114.1 How managerial and personal skill can help in career development..................................114.2 Career and personal development requirement with development plan.............................11CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13

INTRODUCTIONManagers and the leaders are those who are having great and unique qualities and leadinginto group of people having different nature and behaviour and thus they don’t make anydiscrimination in between anyone and treat everyone in equal manner. Moreover, the managerand leader in organisation are having a responsibility to motivate and influence employees withtheir personality that they should have to perform in a better manner and has to increase theirperformance and productivity as well (Abrahamsson and et. al., 2017). Although managerialskills and knowledge is required to lead a team in company. The report is based on hospitalityindustry where managers need to be expert in dealing with their work and customers too.Assignment will discuss about the Marriott in which managers have various responsibilitieswhich they perform in a better way. Report will discuss about the role and responsibility ofmanagers as well. Apart from such, SWOT analysis also required to have a good personal skillswhich is needed to direct the teams and groups. TASK 11.1 Comparison in between the management stylesMARIOTT and CLAYTON CROWN are among the famous and leading hotels inhospitality industry and thus, they also provide better quality in which goods and services arebeing offered to their customers in right prospect. Although, both the hotels are having a greatinfrastructure which somewhere attract millions of people to use their services for once andbecome an existing customer in a right manner (Allen and et. al., 2012). There is a greatdifference in between MARRIOTT and CLAYTON CROWN and they are working in perfectmanner and thus with rivalry growing in right contrast and with increase in their customerdemand as well. Therefore, they may be having a great management style which helps them tohave a smooth functioning of company and somewhere has to determine policy and procedure oforganisation. There are various management styles and these are as follows: MARRIOTT HOTEL CLAYTON CROWN HOTELManagers are those who actuallyconsult and take views from theircolleagues while they make theirdecision. In CLAYTON HOTEL the managersgenerally do not take any views fromtheir employees and colleagues as theyhave a responsibility to produce a better1

Moreover, the managers make policy tocommunicate with their employees sothat smooth functioning can be seenand thus they perform in better manneras well. Although company does have a strictpolicy and procedure which has to befollowed by their employees. MARRIOTT also having a priority toselect such employees who are alreadytalented in their working, as this thingsomewhere reduces the cost ofproviding training and development totheir employees. decision. The managers does not communicatewith their employees on regular basis asthey think that policy and procedure isenough to guide the employees in theirworking system. In, this hotel the human resourcemanager does appoint various fresherfor working and also provide themtraining so that they can becomefamiliar with working environment ofcompany. Industry try to make a healthy relationamong the employees and their everydepartment as this make them toperform better and thus it also reducesthe chances of having discrimination inbetween the workers and somewherethis helps organisation to makeworkforce stay for longer period eventhough. Classical management styles: This theory is used by the companies to increase theproductivity of workers and this theory was developed by the Fredrick Taylor. This theory saysthat management is responsible for study of different task and although the workers areresponsible for them in right manner (Arends, 2014). Moreover, they are responsible for creatinga assembly line and atmosphere in better manner, because employees are those who do menialjobs. Informal groups: This is being such that there is always being a informal group whichcreate a problem in creating a smooth functioning although it is required by firm to have a proper2

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