Assignment on Total Quality Management
15 Pages3838 Words308 Views
Added on 2020-04-01
Assignment on Total Quality Management
Added on 2020-04-01
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Total Quality Management
Executive summaryTotal Quality Management typically aims to improve quality standards throughidentifying the best measures to meet expectations of customers. Organizational development isyet another benefit that can be acquired through TQM. The present research work is emphasizingon Domino’s wherein focus has been laid on quality management. At the same time, the studyhas also analyzed the importance of implementation plan in managing and upholding the value ofbusiness services. Moreover, discussion is also laid on tools and principles of qualitymanagement that helps Domino’s to ensure that appropriate services are being delivered.Deming and Crosby models have also been discussed in relation to suitable execution of qualityaspects.
Table of ContentsIntroduction......................................................................................................................................1Discussion........................................................................................................................................11. Why TQM or its parts should be implemented in Domino's Pizza?........................................12. What quality management concepts, principles, and tools should be implemented withinDomino's to achieve business benefits?.......................................................................................33. How to implement TQM in the business.................................................................................5Conclusion and Recommendation...................................................................................................7REFERENCES................................................................................................................................8
INTRODUCTIONTotal Quality Management is a system of managing quality aspects in the businessthrough maintaining high standards in organizational activities and processes[ CITATION Tza16\l 1033 ]. The present research study has been emphasizing on benefits of implementing theapproach of Total Quality Management. Along with this, the discussion is also made of qualitymanagement concepts, principles, and tools which help the business entity to achieve numerousbenefits. Furthermore, the researcher has also mentioned the steps which are required toimplement total quality management approach in business activities. Hence, in the study, theoverall management of total quality management is being stated in a detailed manner. DISCUSSION 1. Why TQM or its parts should be implemented in Domino's Pizza? Total Quality Management is an important approach to implement in Domino's Pizzabecause the requirements of customers are changing on greater extent. Since Domino's Pizza isthe largest pizza chain; hence the business is required to emphasize on the needs and demands ofcustomers. Quality holds an important place in business services; therefore to maintain theinterest of customers, it is vital for Domino's to implement quality managementapproaches[ CITATION Sal14 \l 1033 ]. At present, Domino's have been experiencing numerousproblems and challenges which is reducing business's capabilities and efficiency; therefore this isthe reason implementation of TQM is essential. It is also useful to raise business standardsthrough adopting quality measures. Apparently, with the help of TQM, Domino's will be able to strengthen its competitiveposition in external market place, and that can also assist the business to enhance customer base.Currently, every business focuses on attaining competitive advantage; however, for that severalefforts are required to be laid on developing quality standards. With the help of TQM, Domino'swill be able to adapt to changing and emerging market which will also encourage businessservices[ CITATION Pin13 \l 1033 ]. Productivity level of business can also be enhanced;therefore there are various benefits which Domino's can acquire through implementingapproaches of TQM. The approach also directs the business to eliminate waste and defects fromthe process of production; henceforth it is quite useful regarding organizational development. The main targets of Domino's are youngsters and kids; thus the business has to focus onhealth aspects so that customer's requirements can be met. In addition to the same, processes and1
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