Total Quality Management for Event Sector Report

Running head: Total quality management for event sector
Total quality management for event sector

Total quality management for event sector
Table of Contents
Introduction................................................................................................................ 3
Total quality management in Rhodes event management.........................................3
Quality circles............................................................................................................. 5
Kaizen activities......................................................................................................... 7
Recommendations...................................................................................................... 8
Conclusion.................................................................................................................. 8
Bibliography............................................................................................................... 9
Appendices............................................................................................................... 11
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Total quality management for event sector
Introduction
The report talks about the significance of the total quality management in the event
sector. Rhodes event Management Company has been selected for the report. It explains that
how the company is using TQM and quality circle process within the organization in order
enhance the success and growth of the firm. It describes that how the company is using kaizen
activities to improve the productivity and potential of the workers. Further, the report explains
the roles of the TQM and kaizen activities in the event management company. It tells that how
TQM provides support to beat the competitors in the global market.
Rhodes is an event management company which operates and manages its trading
activities and operations in the United Kingdom. The company is famous for the corporate
events management. It provides various types of events management services in the country. The
company was founded on 26 November 1997. It is a private limited company. The firm has
specialized in activities, training, evening entertainment, corporate hospitality, incentive travel,
speakers, and entertainers. The people feel happy while using services from the Rhodes event
management company.
Total quality management in Rhodes event management
Total quality management is a system of management based on the rules and principles
that every member of the company should be committed for maintaining the high standards of
every task in every aspect of company operations. For example, Rhodes event management and
other companies use total quality management process to attain the competitive advantages in the
global market. Total quality management is used by every company to determine the long-term
success and growth of the company. It helps to increase the efficiency and productivity of the
employees as well as organization (Green et al, 2012). TQM is the effective tool to beat the
competitors in the market. TQM is used by the Rhodes event management company to improve
the standards of the products, goods, process, and services in the event. By using TQM, the
company is trying to improve and enhance the future results and outputs of the company. It also
helps to minimize and reduce the wastage of the event management company. By using total
quality management, the company is able to work with other event companies in the UK and
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Total quality management for event sector
aboard. The firm maintains excellent and effective track records of memorable and tremendous
events to attract more people to the market (Kim, Kumar and Kumar, 2012).
Total quality management may be defined as a management approach to attain the long-
term success and growth through customer satisfaction. Through TQM, the members of the event
management company participate in improving and enhancing processes, services, culture, and
product in which they work. The TQM process is implemented by the Rhodes event management
company. There are various steps involved to create the total quality management system which
has been discussed below (Liang et al, 2011)
Clarify mission, vision, and values: The employees of the Rhodes event Management
Company needs to understand and know the mission, vision and values of the company. The
company needs to develop and build a process to educate and train the employees to overcome
on the competitors in the global market.
Identify critical success factors: The Company needs to focus on the critical success factors to
achieve the goals and objectives of the firm. There are a various examples of critical success
factors such as customer’s satisfaction, process improvement, market share, financial
performance and employee satisfaction (Goetsch and Davis, 2014).
Develop measures to track CSF data: The firm needs to develop and build actions and
measures to track the CSF data and progress within the organization. To implement the TQM
process, the company needs to gather data and to share information with senior leaders.
Identify key customer group: Rhodes event Management Company needs to identify and
analyze the key customer group to beat the competitors in the market. The key customer groups
include employees, suppliers, vendors, and customers etc.
Solicit customer feedback: The firm needs to collect feedback and opinion from customers to
identify and evaluate the needs, requirements, and desires of the company. The feedback is
collected by the company through customer focus groups (Conti, 2012).
Develop survey tool: The Company needs to develop and build a survey tool which is based on
the findings, ideas, and thoughts. Therefore, various survey tools are used by the company to
attain the long-term goals and objectives of the firm.
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