Quality Circles and Benchmarking
VerifiedAdded on 2021/04/19
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AI Summary
The assignment provides a comprehensive overview of quality circles and benchmarking as essential tools for improving productivity and quality in various industries. Quality circles are small groups of employees who meet regularly to discuss and solve problems, while benchmarking involves measuring and comparing performance with industry standards. The document also discusses the significance of quality management techniques in achieving business excellence and provides examples from top event agencies in the UK.
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