Impact of Training and Development on Employee Performance: A Case Study of Mark and Spenser

RESEARCH PROJECT

Table of Contents
CHAPTER 1: INTRODUCTION....................................................................................................3
Background of study....................................................................................................................3
Research aims and objectives......................................................................................................3
Research Questions......................................................................................................................3
Rationale......................................................................................................................................3
Significance.................................................................................................................................4
Summary of the overall research structure..................................................................................4
CHAPTER 3: METHODOLOGY...................................................................................................5
Research type/ method.................................................................................................................5
Research approach.......................................................................................................................5
Research philosophy....................................................................................................................5
Research design...........................................................................................................................5
Data collection.............................................................................................................................6
Data analysis................................................................................................................................6
Ethical consideration...................................................................................................................6
Research limitation......................................................................................................................6
CHAPTER 4: RESEARCH AND FINDINGS................................................................................8
Theme 1: Analysis of Impact of training and development on the overall performance of M&S
employees....................................................................................................................................8
Theme 2: Challenges of training and development faces by M&S company.............................9
Theme 3: Importance of training and development for employees of M&S organization........10
CHAPTER 5: CONCLUSION......................................................................................................12
CHAPTER 6: RECOMMENDATION..........................................................................................13
REFERENCES................................................................................................................................1

CHAPTER 1: INTRODUCTION
Background of study
Training and development (T&D) is a system which is used by the HR department of the
company in order to improve the skills and performance of its employees. The present report is
based on Mark and Spenser company which is one of the leading company of UK operates in
retail industry. M&S company provides clothing, home and food products to its local as well as
international customer and currently has 959 stores all over UK (Singh and et.al., 2019). Thus,
the present research will discuss about the impact of training and development over the
performance of M&S employees.
Research aims and objectives
Aims:
 “To analyse the impact of training and development (T&D) on the overall performance of
the employees. A case study of Mark and Spenser”.
Objectives:
 To examine the impact of training and development on the overall employee’s
performance.
 To recognize different challenges of training and development within organization.
 To understand the importance of training and development within the organization for the
employees.
Research Questions
1. What is the impact of T&D over the performance of the employees?
2. What are the different challenges of T&D faces by the organization?
3. What is the importance of training and development for the employees of the
organization?
Rationale
In the present competitive environment, retaining and satisfying employees is the most
difficult task for the company. It is because if company fails to satisfy its employees the business
overall productivity and efficiency will reduce. Training and development plays vital role in

improving employee’s performance as well as increasing the profitability of business. With the
help of high productivity, the company can able to exist in the competitive market. Hence, the
present research is based on understanding importance and impact of T&D over the employee’s
performance.
Significance
In the current dynamic and competitive environment, the company faces lack of skill and
knowledge of employees as a challenge which affects the overall performance of employees as
well as business. For company, understanding and identifying all those challenges and implying
strategies to overcome them are significant in order to keep their workforce motivated and
updated of new technologies (Jaworski and et.al., 2018). Hence, the present research is
significant to M&S with the help of which they can identify the challenges of T&D they will
face along with the recommendation to deal with the same.
Summary of the overall research structure
The current research has cover the six chapters in which chapter one is introduction. In
introduction chapter, the aims, objective and research question has been identified. In chapter
two literature review, the various authors, articles views have been critically analysed on
objectives and research questions. In third chapter methodology, the various method, approach,
data collection, analysis etc. has been selected in order to achieve the aims & objective of
research. The fourth chapter i.e., research and findings has been cover the analysis and
interpretation of the findings using the secondary sources only and will report all findings
faithfully. Lastly, the fifth and sixth chapter name conclusion and recommendation has been
cover the strategy with the help of which company can deal with the challenges of T&D.