Roles and Characteristics of a Leader and Manager in Management and Operations

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1: Roles and characteristics of a leader and manager................................................................1
TASK 2............................................................................................................................................2
P2: Role of a leader and function of a manager in different situational contexts........................3
P3: Application of different theories and models........................................................................4
TASK 3............................................................................................................................................5
P4: Approaches of operations management.................................................................................5
P5: Describe the significance of operations management in reaching organisational goals.......6
TASK 4............................................................................................................................................8
P6: Impact of factors within the business environment...............................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Management refers to the processes which are used by the managers in order to ensure
that the organization is managed in a proper manner. Operations refers to the overall systems in a
company which create an impact on its working pattern. Both of them are quite crucial to be
considered by the organizations so that they are able to manage their functioning in a proper
manner. For the managers it is essential that they are able to ensure that proper efficiency and
effectiveness can be maintained in both of them (Akhtar and et.al., 2018). This report will focus
on Tesco. It is a company which deals in groceries and other related products. In this assignment,
a detailed analysis will be made on differentiation between role of a leader and function of a
manager, application of role of leader and function of manager in given contexts, demonstration
of the role which they play in operations function. Additionally, focus will be made on
demonstration of understanding of relationship between leadership and management in
contemporary business environment.
TASK 1
P1: Roles and characteristics of a leader and manager
Leader: A leader is a person who leads their team by giving directions to the members
of their team to achieve their goal effectively and efficiently (Babich and Kouvelis, 2018).
Leader is the only person that helps to increase the motivation level of employees by giving
proper guidance. In Tesco different leaders are fix in different department who guide their
subordinates so that they can do work in proper manner with great effort as Tesco is a big
supermarket in UK as the work of each department are interlinked with each other so the leader
of each department make control over their members and also give instruction regarding manner
of doing work.
Role of leader: Leader plays a crucial role in team to give instruction to their team
members. In below mentioned point some roles are explain detail.
Strategist:They are the person that make strategies. Leader of Tesco helps to plan
strategies and making policies so that it can easily achieve organisational goal.
Decision maker: The person who takes the decision are known as decision maker. The
skilled leaders of Tesco take participation in effective making time to time that is beneficial for it
to expand business.
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Characteristics:
Integrity and Honesty: It is the main feature that should be found in every good leader.
In Tesco leaders work with honesty that helps to increase trust of their team members and
managers.
Tolerance of stress: Effective leader have good power of tolerance to handle stressful
situation. The leader of Tesco has very high level of patience that helps them to word effectively
without taking any stress.
Manager is an individual that perform the functions of management like planning,
organising, controlling, staffing, directing etc. and manager is the only person that is responsible
for doing all the administrative functions (Cachon, Girotra and Netessine, 2020). In Tesco each
department has separate managers that helps to make control and manage the working related to
their department.
Roles of Manager: Manager also play an important role by performing the monitoring
function and making control over their subordinates.
Disturbance Handler: The person who is responsible to handle the unfavourable
situation is known disturbance handler. In Tesco managers handle all the problems and
disturbances that was prevail in the working place to maintain peace and harmony.
Resource allocator: They are the person who allocates the various resources in different
sectors as per their need. The managers of Tesco allocate their human resources at the right place
at right time according to their skills and knowledge so that they can easily perform their task on
time.
Characteristic:
Confidence: As various functions are to be performed by managers so it necessary to
develop confidence level. Tesco has talented and confident managers that makes good impact on
the operations of business.
Delegation: It is the function of giving authority and work to their subordinates by
superiors. In Tesco managers delegate the work according to requirement so that other persons
also learn to handle the difficult situation in business.
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